Magento Support and Maintenance Services

Magento support and maintenance - ScienceSoft

Working with Magento-based ecommerce companies, we witness how they may struggle to effectively organize back-office workflows, achieve trouble-free website performance and keep up with growing or changing business needs. By offering Magento support services, ScienceSoft provides online retailers with assistance in handling all arising technical hurdles and stands for continuous business evolution in line with changing business needs.

Our Competencies

  • 16 years in ecommerce
  • 8 years in Magento
  • Magento Solution Partner
  • Certified Magento developers
  • Magento 2 expertise

Magento certified Partner - ScienceSoft

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Our Magento Support Services

Within the scope of our Magento support services, we take responsibility for the technical side of your business – an ecommerce solution. While a whole variety of services falls within the ambit of support, we distinguish between two main focus areas.

Ongoing Magento support

With this approach, we meet the needs of retailers who look for a competent Magento team to consistently improve their ecommerce solution and keep an eye on its performance and stability. The key benefit is lasting cooperation when we dive deep into the specifics of your business, fully shoulder the process of solution optimization and back up your business growth. The following services can be useful to you.

Evolution of an ecommerce solution - ScienceSoft

Evolution of an ecommerce solution. Combining business thinking and technical expertise, our team both assists your company in the development of the evolution strategy and implements business ideas technically. As a rule, this may imply:

  • Migrating an existing web store to Magento 2.
  • Developing custom web design.
  • Building custom functionality.
  • Redesigning an ecommerce solution.
  • Integrating an ecommerce platform with third-party systems.
  • Creating and evolving an ecommerce ecosystem.

Ecommerce performance monitoring and improving - ScienceSoft

Ecommerce performance monitoring and improving. If you find key performance indicators (e.g., conversion rate) low, we’ll get to the root of the problem by performing UX audit of the website and reviewing aspects critical for its usability and customer experience – visual appeal, navigation, catalog merchandising, checkout, and more. Thus, we can identify conversion killers and deliver the required improvements.

Security monitoring - ScienceSoft

Security monitoring. A one-time security check won’t guarantee a sufficient safety standard as, let’s say, a plugin newly installed in a Magento application can leave a backdoor to malicious actors. For your business to be effectively protected, we set a regular practice of penetration testing and vulnerability scanning of your ecommerce solution. We timely update Magento security patches so that cybercriminals couldn’t exploit system vulnerabilities that have already been detected and publicized.

Emergency Magento support

The time when an ecommerce company fails to provide adequate customer experience equals lost revenue and damaged customer trust. Thus, urgent help must be needed for any issue arising on an ecommerce website and impacting its stability and performance.

Troubleshooting - ScienceSoft

Troubleshooting. For emergency support tasks, we can get down to work within the shortest possible time. For 8 years in Magento services, we have investigated enough crashes and errors to claim that we have likely encountered your service issue before and know how to deal with it.

Antihacking support - ScienceSoft

Website hacking remediation. When urgent rescue actions are required for a hacked ecommerce company, we start by immediately suspending all activities in a compromised system. This curbs further damage. As a remedy, we trace the vulnerability exploited and fix it to prevent repeat attacks.

Performance optimization - ScienceSoft

Performance optimization. If you have low website opening or high bounce rates, there may be a problem of the slow page loading speed that scares potential customers away. This issue calls for urgent measures – we competently audit your website to understand and address the underlying problem.

Addressing compatibility issues - ScienceSoft

Addressing compatibility issues. Extending Magento functionality with third-party plugins and extensions may result in their conflicts. This affects both the performance of conflicting plugins and a web store as a whole if a plugin overwrites some core functionality. We give a helping hand in resolving compatibility issues and ensure proper functioning of all additional features you have intended for your web store.

Four Steps to Transit to ScienceSoft’s Continuous Support

We aim to provide quality support services to Magento-based companies. For us, this means knowing how a business is organized, what challenges it faces and what goals it pursues. Only seeing a complete business picture and envisaging the project scope, we can elaborate a relevant support strategy. 

Four steps to transit to continuous support - ScienceSoft

How Your Business Benefits from Competent Magento Support

Delegating the support and evolution of your ecommerce business to ScienceSoft, you partner with an experienced Magento team. Naturally, this brings positive results.

  • We deliver minor and major improvements and updates to your ecommerce solution paving the way to better customer experience and effectively organized internal workflows.
  • We participate in the development of a business roadmap and take care of all solution-related technical aspects.
  • Your ecommerce solution operates without a hitch.
  • Any arising issue is solved competently and promptly.
  • You get regular audits and reports on the online store operation.
  • Your Magento application and corporate systems integrated with it are securely protected.  

Magento Support At Your Fingertips

We look forward to starting long-term cooperation with you where we back up your business growing and evolving. Initiate a free consultation and get our team to connect to you in the nearest time.

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