Adobe Commerce (Magento) Support and Maintenance Services

Combining business thinking and technical expertise, our team both assists your company in the development of the evolution strategy and implements business ideas technically. As a rule, this may imply:

• Migrating an existing web store to Adobe Commerce 2.
• Redesigning UI/UX.
• Developing custom web design.
• Building custom functionality.
• Redesigning an ecommerce solution.
• Integrating an ecommerce platform with third-party systems.
• Evolving an ecommerce ecosystem.

There is no need for you to house a full-time support team when you can rely on our Adobe Commerce competencies and put your technology stack under our unflagging control. With that, you can safely shift your focus from technology cares and funnel all your energy on business evolution. First and foremost, we talk about support for your Adobe Commerce application here, but our team have competencies in a number of systems that might be integrated into an ecommerce ecosystem.

Cyberattacks against ecommerce companies are constantly evolving in volume and sophistication. At ScienceSoft, we incorporate security into an Adobe Commerce development process employing a DevSecOps approach for continuous delivery. That provides for early identification and fix of vulnerabilities in code.

But when established companies come, we need to check if their involved Adobe Commerce developers have adhered strictly to code standards promoted by the technology providers. If not, this may have resulted in backdoors caused by insecure coding practices. We offer to check the current security state to maintain its high level ever after. During the cooperation, we adhere to 114 security controls required by ISO 27001 certification to assure the security of your business information that we access.

If you find key performance indicators (e.g., conversion rate) low, we’ll get to the root of the problem by performing UX audit of the website and reviewing aspects critical for its usability and customer experience – visual appeal, navigation, catalog merchandising, checkout, and more. Thus, we can identify conversion killers and deliver the required improvements.

This service is all about making your team comfortable with the technologies in use. We help you to tame Adobe Commerce complexities by:

• Configuring the application in line with the goals and for your convenience.
• Providing for an easy learning curve for your team.
• Resolving workflow challenges, especially in complex ecommerce environment.

For 13 years in Adobe Commerce services, we have investigated enough crashes and errors to claim that we have likely encountered your service issue before and know how to deal with it. We can get down to work within the shortest possible time for emergency support tasks in case of:

• Website downtime/crash.
• Website error messages.
• Website hacking remediation.
• Serious delays in page loading.

When urgent rescue actions are required for a hacked ecommerce company, we start by immediately suspending all activities in a compromised system and backing up the data. This curbs further damage. As a remedy, we trace how hackers got in and fix the breach.

If you have low website opening or high bounce rates, there may be a problem of the slow page loading speed that scares potential customers away. This issue calls for urgent measures – we competently audit your website to understand and address the underlying problem.

Extending Adobe Commerce functionality with third-party plugins and extensions may result in their conflicts. This affects both the performance of conflicting plugins and a web store as a whole if a plugin overwrites some core functionality. We give a helping hand in resolving compatibility issues and ensure proper functioning of all additional features you have intended for your web store.