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Adobe Commerce (Magento) Support and Maintenance Services

Magento support and maintenance - ScienceSoft

Adobe Commerce (Magento) support services help to make urgent fixes to website functioning and ensure its trouble-free performance. By offering Adobe Commerce support services, ScienceSoft assists in handling all arising technical hurdles and stands for continuous business evolution in line with changing business needs.

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Proactive or Emergency Help – Choose What Your Business Needs

Within the scope of our Adobe Commerce support services, we take responsibility for the technical side of your business – an ecommerce solution. While a whole variety of services falls within the ambit of support, we distinguish between two main focus areas.

Ongoing Adobe Commerce support

With this approach, we meet the needs of retailers who look for a competent Adobe Commerce team to consistently improve their ecommerce solution and keep an eye on its performance and stability. The key benefit is lasting cooperation when we dive deep into the specifics of your business, fully shoulder the process of solution optimization and back up your business growth. The following services can be useful to you.

Evolution of an ecommerce solution

Combining business thinking and technical expertise, our team both assists your company in the development of the evolution strategy and implements business ideas technically. As a rule, this may imply:

Incident prevention and ongoing troubleshooting

There is no need for you to house a full-time support team when you can rely on our Adobe Commerce competencies and put your technology stack under our unflagging control. With that, you can safely shift your focus from technology cares and funnel all your energy on business evolution. First and foremost, we talk about support for your Adobe Commerce application here, but our team have competencies in a number of systems that might be integrated into an ecommerce ecosystem.

check our support activities

The range of support tasks varies depending on the project scope and goals and may cover:

  • Database hosting and support.
  • Web server hosting and support.
  • Adobe Commerce application upgrade up to the newest version and security patch.
  • Extension installation.
  • Regular solution health check.
  • Backup configuration.
  • Performance optimization.


Security maintenance

Cyberattacks against ecommerce companies are constantly evolving in volume and sophistication. At ScienceSoft, we incorporate security into an Adobe Commerce development process employing a DevSecOps approach for continuous delivery. That provides for early identification and fix of vulnerabilities in code.

But when established companies come, we need to check if their involved Adobe Commerce developers have adhered strictly to code standards promoted by the technology providers. If not, this may have resulted in backdoors caused by insecure coding practices. We offer to check the current security state to maintain its high level ever after. During the cooperation, we adhere to 114 security controls required by ISO 27001 certification to assure the security of your business information that we access.

check our security maintenance activities

At the first step of a security audit, we review your solution (including custom code, third-party extensions installed and cross-system integrations) for vulnerabilities and exploits. The to-do list may include:

  • Scanning your solution for malware.
  • Patching your web store to the latest version.
  • Configuring the server.
  • Setting user permissions.
  • Adding two-factor authentication.
  • IP whitelisting.
  • Reconsidering installed extensions and removing unused/low-quality ones.
  • Security patches installation.
  • Developing a backup plan.
  • Teaching your employees on fraud protection techniques.

A security audit gives you the big picture of your solution health and allows us to develop a proper roadmap for security maintenance.

Vulnerability assessment is the practice of automated security monitoring and identifying existing security gaps. The aim pursued is to find, classify and prioritize vulnerabilities in your ecommerce application and the whole ecosystem with the consequent manual validation of the findings.

Penetration testing is to protect your business against infrastructure invasions. The core idea behind this security initiative is to simulate a cyberattack when ethical hackers attempt to break into your network or application and detect vulnerabilities before malicious actors can do.

Aiming to always stay a reliable vendor for our customers and be worthy of an Adobe Commerce partnership status, ScienceSoft makes sure to follow security guidelines and best practices described.


Ecommerce performance monitoring and improving

If you find key performance indicators (e.g., conversion rate) low, we’ll get to the root of the problem by performing UX audit of the website and reviewing aspects critical for its usability and customer experience – visual appeal, navigation, catalog merchandising, checkout, and more. Thus, we can identify conversion killers and deliver the required improvements.

Solution administration

This service is all about making your team comfortable with the technologies in use. We help you to tame Adobe Commerce complexities by:

  • Configuring the application in line with the goals and for your convenience.
  • Providing for an easy learning curve for your team.
  • Resolving workflow challenges, especially in complex ecommerce environment.

Emergency Adobe Commerce support

The time when an ecommerce company fails to provide adequate customer experience equals lost revenue and damaged customer trust. Thus, urgent help must be needed for any issue arising on an ecommerce website and impacting its stability and performance.


For 13 years in Adobe Commerce services, we have investigated enough crashes and errors to claim that we have likely encountered your service issue before and know how to deal with it. We can get down to work within the shortest possible time for emergency support tasks in case of:

  • Website downtime/crash.
  • Website error messages.
  • Website hacking remediation.
  • Serious delays in page loading.

Antihacking support

When urgent rescue actions are required for a hacked ecommerce company, we start by immediately suspending all activities in a compromised system and backing up the data. This curbs further damage. As a remedy, we trace how hackers got in and fix the breach.

Performance optimization

If you have low website opening or high bounce rates, there may be a problem of the slow page loading speed that scares potential customers away. This issue calls for urgent measures – we competently audit your website to understand and address the underlying problem.

Addressing compatibility issues

Extending Adobe Commerce functionality with third-party plugins and extensions may result in their conflicts. This affects both the performance of conflicting plugins and a web store as a whole if a plugin overwrites some core functionality. We give a helping hand in resolving compatibility issues and ensure proper functioning of all additional features you have intended for your web store.

Our Support Projects for Adobe Commerce (Magento) Solutions

Our Happy Customers

ScienceSoft has been vital to our company’s growth in ecommerce over the last 3 years. We rely on the team for a variety of Magento support tasks, and they always deal with our problems fast. Magento developers we are working with are knowledgeable, efficient, communicative, and are always able to provide a strong resource for any needs that arise. They are a very versatile company in terms of the number of services they provide.

We've been collaborating with ScienceSoft for many years now, and it has given us the ability to have stable & consistent support to ensure our Magento site is up-to-date and secure. We can recommend ScienceSoft to companies seeking Magento expertise with a collaborative, yet independent, partner. They are the team who won’t need your careful control – you just outline the task, and they deliver on it with stable quality and speed.

Star Star Star Star Star

Our company was under the pressure of soon-to-end support for Magento 1, and we partnered with ScienceSoft mainly to migrate our web store safely to Magento 2. They did an excellent job during the investigation stage, which saved us from many troubles during the migration. ScienceSoft also helped us make several optimization decisions.

Four Steps to Transit to ScienceSoft’s Continuous Support

We aim to provide quality support services to Adobe Commerce-based companies. For us, this means knowing how a business is organized, what challenges it faces and what goals it pursues. Only seeing a complete business picture and envisaging the project scope, we can elaborate a relevant support strategy. 

Four steps to transit to continuous support - ScienceSoft

Why Choose ScienceSoft

Delegating the support and evolution of your ecommerce business to ScienceSoft, you partner with an experienced Adobe Commerce team. Naturally, this brings positive results.

  • We deliver minor and major improvements and updates to your ecommerce solution paving the way to better customer experience and effectively organized internal workflows.
  • We participate in the development of a business roadmap and take care of all solution-related technical aspects.
  • Your ecommerce solution operates without a hitch.
  • Any arising issue is solved competently and promptly.
  • You get regular audits and reports on the online store operation.
  • Your Adobe Commerce application and corporate systems integrated with it are securely protected.
  • The maturity of our quality management system is confirmed by ISO 9001 certification.

Common Questions about Adobe Commerce Support Answered

Do you provide Adobe Commerce support packages?

We investigate each business case and form an optimal package of regular support activities individually. You can send us a request with brief outline of your current support needs and get a cost estimation.

Our case is pretty emergency. Can you get to work promptly?

Sure! We always respond within 30 minutes, but you can also make an urgency note in your request to alert us from the start.

We have quite a backlog of further Adobe Commerce development. Are you resourced to support us along the way?

Yes, we work with companies on an ongoing basis. To secure sufficient resources, we continually foster an environment of professional growth – expanding both the team and the portfolio of Adobe Commerce competencies. All our Adobe Commerce developers are certified.

Adobe Commerce Support At Your Fingertips

We look forward to starting long-term cooperation with you where we back up your business growing and evolving. Initiate a free consultation and get our team to connect to you in the nearest time.