ScienceSoft Answers FAQ About IT Service Delivery

ScienceSoft has been providing IT consulting and software development services since 1989. In that time, ScienceSoft has completed over 4,300 projects and served more than 1,500 clients, from startups to Fortune 500 companies.

ScienceSoft is an IT consulting and software development company. ScienceSoft’s service portfolio covers:

• IT consulting
• Software development
• Testing and quality assurance
• Application modernization
• Application integration
• App management
• Software evolution and support
• Data analytics and AI
• Cloud enablement
• Digital transformation
• Managed infrastructure services
• Help desk services
• Cybersecurity services
• Team augmentation

ScienceSoft is headquartered in McKinney, TX, and has another office in Atlanta, GA. ScienceSoft also has branches in Fujairah (UAE), Riyadh (KSA), Mexico City (Mexico), Riga (Latvia), Vilnius (Lithuania), Warsaw (Poland), and Vantaa (Finland). Learn more about ScienceSoft’s offices.

ScienceSoft is always available for on-site visits. ScienceSoft's teams also know the specifics of the regions where they operate and support compliance with relevant global and local standards and regulations, including HIPAA in the US, GDPR in the European Union, and SAMA regulations in Saudi Arabia.

ScienceSoft has a team of 750+ professionals, including IT consultants, project managers, solution architects, software developers, QA engineers, cybersecurity and DevOps experts, data scientists, compliance consultants, and more. Over 50% of ScienceSoft’s talent pool are senior-level experts.

ScienceSoft serves diverse clients, from mid-sized and large enterprises and institutions to software product companies, managed service providers (MSPs), and startups.

ScienceSoft has hands-on experience in over 30 industries. ScienceSoft delves deep into the specific risks, opportunities, and IT best practices of each sector, including:

• Healthcare
• Insurance
• Investment
• Banking
• Lending
• Payments
• Retail
• Manufacturing
• Information technologies
• Oil and gas
• Telecommunication
• Logistics and transportation
• Professional services
• Marketing and advertising
• Public services
• Construction
• Education
• Travel and hospitality
• Consumer goods
• Entertainment, and more.

ScienceSoft provides examples of completed projects on its case studies page. You can use the filters to find the projects most relevant to your industry and needs.

ScienceSoft practices real project management, not just project administration. ScienceSoft focuses on achieving project success for its clients despite conflicting stakeholder priorities, changing requirements, and technology and business limitations. This approach is supported by ScienceSoft’s proprietary Code of Conduct, which sets a clear standard of ethics and reliability.

ScienceSoft’s talents are proficient in Python, Java, C#, .NET, PHP, Golang, JavaScript, React Native, Swift, Objective-C, Kotlin, Azure, AWS, GCP, Kafka, Spark, Hadoop, Docker, and Kubernetes. ScienceSoft also has experience in machine learning and generative AI, blockchain, AR/VR, and IoT. For a complete list of technologies, visit ScienceSoft’s Technologies page.

ScienceSoft has long-term partnerships with Microsoft, AWS, and Adobe. You can learn more on ScienceSoft’s partners page.

More than 150 clients have provided feedback on their collaboration with ScienceSoft. ScienceSoft can also connect you with references in your industry or region for direct insights. For more information about ScienceSoft’s performance, you can explore detailed reviews on Clutch.

ScienceSoft stays informed about emerging technologies and industry best practices through continuous learning, participation in leading tech conferences, and engagement with professional communities. ScienceSoft’s team also monitors industry publications, thought leaders, and trends, and invests in role-specific training and certifications to keep its expertise sharp and aligned with the latest advancements.

Yes, many ScienceSoft experts hold industry-recognized certifications aligned with their specific roles. Here are some examples:

• Project managers: PMP, PSM, PSPO, ICP-APM, SAFe PO/PM.
• Business analysts: PMI-PBA, CBAP, IREB-CPRE.
• Solution architects: TOGAF, AWS Solutions Architect, Microsoft Azure Solutions Architect, BTA Blockchain Solution Architect.
• Software engineers: Microsoft Azure Developer Associate, AWS Certified Developer.
• Security specialists: CISSP, CISM, CEH, ITIL.
• QA engineers: ISTQB, CAT, CSQA.

We are ready to share certification proof and supporting documents on demand.

ScienceSoft offers various pricing models, including time and materials (T&M), T&M with a cap, fixed price, monthly subscription fee, and per-ticket fee. You can learn more on the Pricing Models at ScienceSoft page.

The cost of a specific ScienceSoft service depends on your needs and project scope. To get a free ballpark estimate, you can visit ScienceSoft’s Pricing page, where you’ll find cost calculators for many of ScienceSoft’s solutions and services.

If you need a tailored quote, you can also contact ScienceSoft by email, phone, live chat, or the quick request form.

ScienceSoft can provide a rough project estimate after a quick call or based on the basic information you share through a cost configurator. With this initial information, ScienceSoft can usually deliver a ballpark estimate within 1–3 business days. This estimate is intended to provide a general budget range and is not final.

Yes, ScienceSoft can provide a precise tailored quote with a detailed cost breakdown. ScienceSoft’s standard practice is to prepare it after several calls or meetings where we discuss your project in detail, which typically takes 1–2 weeks. If you already have a project specification or an RFP document, ScienceSoft can expedite the process because less time is needed for information gathering.

ScienceSoft’s minimum project size depends on the service. For software engineering, ScienceSoft’s minimum engagement starts at $50,000 for custom software developed from scratch and $20,000 for low-code, platform-based solutions. In data analytics, ScienceSoft provides consulting services starting at $10,000, while solution implementation projects begin at $20,000. For help desk and managed IT services, ScienceSoft offers packages starting at $3,000 per month. ScienceSoft’s SharePoint implementation and consulting services start at $15,000.

Yes, ScienceSoft is open to smaller-scale trial projects. ScienceSoft understands that entering into a new partnership is a significant decision and can offer a smaller engagement so you can evaluate the quality of ScienceSoft’s work and the value it brings before committing to a larger project.

ScienceSoft manages the budget and helps prevent cost overruns through realistic cost estimation backed by a risk mitigation plan, structured change management to control scope creep and requirement changes, and ongoing budget monitoring based on variance reports and comparisons of planned vs. actual costs. This approach helps ScienceSoft identify potential issues early and adjust plans as needed. You can explore ScienceSoft’s budget management practices in more detail.

No, ScienceSoft does not have hidden costs. ScienceSoft clearly outlines and agrees on all costs upfront.

Yes, ScienceSoft offers project estimates for free as part of its commitment to transparency and client satisfaction.

You can contact ScienceSoft in the way that is most convenient for you to discuss your project. Choose the contact option that works best for you:

• Live chat for quick clarifications or information about our services, with an average response time of 30 seconds.
• Email us at contact@scnsoft.com or use any contact button on our website for a response within 1–2 hours to one business day (on holidays and weekends).
• Call us at +1 214 306 68 37 or +1 972 454 47 30 for the fastest response. We are available 24/5.

Learn more: How to start.

You can book a meeting with a ScienceSoft specialist via live chat, by email at contact@scnsoft.com, or by phone at +1 214 306 68 37 or +1 972 454 47 30. ScienceSoft’s communications team will connect you with the right specialist. To help ScienceSoft prepare for the meeting, please share a brief project description and the specific questions or topics you would like to discuss.

ScienceSoft can execute NDAs remotely or in person, using scans, electronic signatures, secure document systems, secure file transfer, or physical documents when required.

You can sign the NDA either in person at our offices or remotely. We accept signed copies via scan or electronic signature. We will provide you with the specific email address designated for receiving sensitive documents like NDAs. Alternatively, if you prefer using a document management system or a secure file transfer service, we are open to accommodating this method as well. If you like a more traditional approach or your organization requires physical signatures, we can arrange for the exchange of physical documents via a secure mail service.

Yes, ScienceSoft can review and sign a client’s NDA template if it aligns with ScienceSoft’s legal requirements and internal policies.

The text of the NDA is typically a collaborative effort. Our legal team has developed standard NDA templates that offer comprehensive protection for all parties involved. We can start with our template and modify it to address any specific concerns or requirements you may have. But if your organization has its own NDA template that you prefer to use, we are open to reviewing and signing it, provided it aligns with our policy standards and legal requirements.

ScienceSoft estimates timelines for new projects by first defining the project scope and then breaking the work down into smaller, manageable tasks. This approach helps ScienceSoft estimate the effort required for each component, identify dependencies and potential bottlenecks, and plan resource allocation more accurately. For small projects, this initial planning phase may take from a few days to 1–2 weeks. For medium-sized projects, it may take 2–4 weeks. For larger and more complex projects, especially those with multiple phases, it may take 1–2 months.

ScienceSoft estimates costs for new projects by analyzing the client’s requirements, breaking the project scope into measurable units, and calculating the time and resources needed to deliver each component. ScienceSoft also factors in the assigned resources, cooperation model, operational expenses, and risks to provide a realistic quote. To improve estimate accuracy, ScienceSoft applies tailored estimation techniques such as top-down, bottom-up, and PERT, and uses historical project costs, industry benchmarks, and expert input. ScienceSoft also provides a detailed cost breakdown so clients understand what they are paying for. You can have a deeper look into ScienceSoft’s cost estimation and optimization practices, including sample cost estimates based on different techniques.

Yes, ScienceSoft can help with a feasibility study. ScienceSoft assesses the technological, economic, and operational aspects of a proposed IT initiative to determine whether the project is viable and sustainable in the long term.

Yes, ScienceSoft can join your project at any stage, including early design, ongoing development, and post-launch support. ScienceSoft’s experts are trained to quickly align with your project goals, workflows, and tools to make the transition as smooth and effective as possible.

Here are some examples of how a cooperation start may look depending on the engagement point:

• Joining a software development project at early planning stages.
• Taking over software engineering tasks mid-project.
• Stepping into a live project as an independent consultancy.
• Joining to conduct testing for software under development.
• Engaging after software rollout to handle L1–L3 support.

ScienceSoft typically recommends deploying essential project services directly within the client’s environment so the client retains full control over data and processes in line with its security policies and compliance requirements. ScienSoft team members receive guest access to the services through the client’s cloud tenants, such as Microsoft Entra ID or AWS Identity and Access Management, while maintaining clear boundaries and accountability.

ScienceSoft can also synchronize its ticketing system with the client’s system, develop custom APIs or middleware when needed, and integrate with existing development and deployment pipelines using tools such as Jenkins, GitLab, or Azure DevOps.

To meet the client’s security standards, ScienceSoft uses secure access measures such as VPNs, role-based access control (RBAC), and single sign-on (SSO).

ScienceSoft’s project onboarding usually starts with understanding your requirements and creating a comprehensive project plan.

ScienceSoft then assigns a dedicated project manager when needed, integrates with your development processes and tools, and establishes a communication plan with regular updates and shared dashboards to support transparency and alignment.

Learn more:  ScienceSoft's onboarding process for different cooperation models.

Yes, ScienceSoft can take over a project from a different IT vendor. ScienceSoft starts by auditing the existing project documentation, software and data storage, security tools, network, hardware components, development environments, and deployment pipelines to understand the current project state and priorities.

ScienceSoft then performs a knowledge transfer, working closely with the previous provider when possible to ensure a smooth handover. This process can include detailed walkthroughs of the project setup, architecture, and known issues.

To manage the transition effectively, ScienceSoft uses a phased approach, starting with non-critical environments and systems. ScienceSoft also provides regular updates and maintains open communication with all stakeholders to keep expectations and progress aligned.

Learn more: ScienceSoft's approach to taking over IT projects from other vendors.

ScienceSoft assigns the main point of contact based on the cooperation model you choose:

• For full project outsourcing, ScienceSoft assigns a dedicated project manager or delivery manager who is fully responsible for the project outcome. This person handles planning, task breakdown, quality control, and risk management, and keeps you informed with regular updates and reports. ScienceSoft also provides an account manager for strategic or contractual matters.
• For the dedicated team model, ScienceSoft assigns a part-time or full-time project coordinator or delivery manager, depending on the team size and project complexity. This person oversees the team’s day-to-day work, ensures alignment with your goals, and facilitates communication between your stakeholders and ScienceSoft’s engineers. A technical lead handles architectural decisions and escalations, while an account manager oversees the long-term relationship.
• For team augmentation, ScienceSoft’s account manager handles administrative tasks, performance monitoring, and quick issue resolution when needed.

Yes, ScienceSoft signs a service level agreement (SLA). The SLA defines the:

• Service scope.
• Project timelines.
• Metrics to assess efficiency, quality, and performance.
• Change handling processes.
• Mechanisms for issue reporting, escalation, and resolution.
• Penalties for failing to meet the agreed standards.

ScienceSoft assists clients with the procurement and management of software licenses, including licenses offered by Microsoft and AWS. This involves:

• Negotiating with vendors on your behalf to secure the best pricing and terms.
• Ensuring that the licenses procured align with the project's scale and duration, avoiding under or over-licensing.
• Continuously monitoring and managing software licenses to maximize efficiency, including reallocating unused licenses, leveraging volume licensing agreements when advantageous, and advising on cost-effective alternative solutions without sacrificing functionality.
• Providing clients with detailed reports on software licensing status, including inventory, usage patterns, and recommendations for optimization.

ScienceSoft manages every project with one clear mission: to deliver success, no matter the challenge.

ScienceSoft starts by developing a deep understanding of your goals and constraints, then assembles a right-fit team and prepares a realistic delivery plan. ScienceSoft applies project management practices tailored to Agile, hybrid, or traditional delivery models to support transparency, control, and steady progress.

A dedicated project manager oversees end-to-end delivery and proactively manages scope, risks, and communication. From project kickoff to go-live and beyond, ScienceSoft remains accountable for keeping the project on time, on budget, and on target.

ScienceSoft does not offer a standard trial period, but we are open to discussing a pilot project or limited engagement on a case-by-case basis.

ScienceSoft employs both synchronous and asynchronous tools for transparent communication, setting clear response time expectations and ensuring a 2–6 hour overlap in work hours between all team members. We adapt to client needs by offering resources in the same or local time zones, particularly for roles like business analysts and product owners. Our help desk services are always fully aligned with the client’s preferred hours to offer uninterrupted support.

ScienceSoft establishes communication with clients during project delivery based on:

• Strategic collaboration planning.
• Flexible tuning of communication flows, forms, intensity, and frequency.
• Open and honest discussion within teams and with clients.
• Ongoing assessment of communication efficiency.

Check our practices for effective collaboration in software development projects:

• A sample RACI-based collaboration model.
• Tactical collaboration forms.
• Our collaboration toolkit.

ScienceSoft uses project reporting tools such as Jira, Trello, Asana, Basecamp, and Azure DevOps.

Learn more: ScienceSoft’s approach to software development reporting

Yes, ScienceSoft can accommodate changes in project scope through a dedicated change control process.

Before introducing any changes, ScienceSoft thoroughly analyzes their potential impact. For feasible changes, ScienceSoft obtains the customer’s approval to ensure that all modifications align with the customer’s expectations and requirements.

ScienceSoft analyzes the impact of scope changes on the project timeline and budget before any changes are introduced.

For feasible changes, ScienceSoft shares the impact assessment with the customer and proceeds only after receiving approval. This approach helps ensure that any adjustments to timeline and budget are understood and agreed upon in advance.

ScienceSoft supports project continuity through proactive contingency planning for unexpected challenges or delays.

ScienceSoft’s approach includes early risk identification and mitigation, time and budget reserves, flexible delivery methodologies such as Agile and Scrum, and transparent communication with stakeholders.

ScienceSoft automates as much of the development process as practical to accelerate delivery and reduce risks.

Depending on the project, ScienceSoft typically automates:

• Code integration and delivery pipelines.
• Testing (especially, unit, smoke, regression, performance, and load tests).
• Environment provisioning and configuration.
• Application deployment and rollback.
• Monitoring, scaling, and even self-healing mechanisms.

As an example, our automation practices have helped clients achieve smooth daily releases, resolve issues in under an hour, and reduce deployment failure rates to below 5% in well-optimized environments.

For each project, we start with an automation feasibility study to define what can and should be automated based on your goals, tech stack, system complexity, budget, and internal team capabilities.

ScienceSoft designs every solution with scalability in mind from both technical and business standpoints.

ScienceSoft’s architects analyze your growth plans, expected load, and integration needs to choose the right architecture from the start, whether modular, microservices-based, cloud-native, or another suitable approach.

On the cloud side, ScienceSoft’s certified AWS, Azure, and Google Cloud experts fine-tune autoscaling, storage tiers, and traffic distribution, and apply FinOps best practices to keep infrastructure costs predictable and optimized.

ScienceSoft also runs performance tests early and regularly to validate how the system behaves under load and plan capacity scaling. When needed, ScienceSoft conducts scalability audits for integration points with existing systems to identify and fix bottlenecks before they affect growth.

ScienceSoft ensures service quality through a comprehensive quality management system.

ScienceSoft’s ISO 9001-certified quality management system relies on quality-centered leadership, committed and skilled employees, transparent KPIs, data-driven decision-making, quality controls throughout the SDLC, and other established quality practices.

ScienceSoft’s uptime guarantee depends on the hosting environment and infrastructure.

For services hosted in public clouds such as Azure, AWS, or Google Cloud Platform (GCP), ScienceSoft’s uptime guarantee aligns with the cloud provider’s SLA, which typically ranges from 99.9% to 99.99% depending on the service.

For services running on dedicated hardware in the client’s environment, the uptime guarantee depends on factors such as hardware quality, network design, power stability, and cooling systems. In these cases, ScienceSoft defines the specific uptime commitment in a tailored SLA based on the client’s existing infrastructure.

Yes, ScienceSoft holds ISO 9001, ISO/IEC 27001, ISO/IEC 27701, and ISO 13485 certifications.

• ISO 9001: Quality management system for software design, development, and technical support.
• ISO/IEC 27001: Information security management system for software design, development, and technical support.
• ISO/IEC 27701: Privacy information management system, extending ISO/IEC 27001 to personal data collected, processed, and stored in software design, development, and technical support.
• ISO 13485: Quality management system for the design, development, and technical support of software for medical systems, medical diagnosis, and medical platforms.

Before launching an app, ScienceSoft conducts comprehensive user acceptance testing (UAT) to verify that the app meets functional, performance, and business requirements.

ScienceSoft’s QA engineers design test cases that cover standard workflows, edge cases, and non-standard usage scenarios. Pre-launch validation includes functional, performance, integration, security, and usability testing.

ScienceSoft’s QA engineers log detected issues in a ticketing system, prioritize them, and track them through resolution. ScienceSoft also documents and analyzes the test results and delivers a clear test summary report, including a sample test summary report (see an example).

Yes, ScienceSoft includes a one-month post-launch warranty for critical and major bug fixes at no extra cost. After delivery, ScienceSoft can also provide ongoing maintenance and L1–L3 support as separate services, with pricing depending on the software type, user volume, and scope of work.

Yes, ScienceSoft offers 24/7 support.

On a 24/7 basis, ScienceSoft can monitor your IT infrastructure or its components and provide L1, L2, and L3 support. L1 support covers basic user-side issues, L2 support handles more complex technical problems and basic infrastructure requests, and L3 support is delivered by engineers who resolve complex infrastructure issues and application issues that require code changes.

Yes, ScienceSoft provides documentation for implemented systems and solutions.

ScienceSoft thoroughly documents all important decisions related to the implemented IT solution or process to support its easier maintenance and evolution in the future.

ScienceSoft also integrates knowledge sharing into its operations and consistently shares all necessary documents with client stakeholders to keep them informed.

Yes, ScienceSoft provides post-delivery support and can offer ongoing maintenance and evolution services after software delivery or modernization.

During the first 1–3 months after delivering the software, ScienceSoft’s team answers users’ questions, resolves user issues, and manages incidents, configuration changes, and updates.

After this initial 1–3-month period, ScienceSoft can provide continuous software maintenance and evolution, as well as L1–L3 support, as separate services.

Yes, ongoing maintenance and support after deployment usually involve separate costs.

ScienceSoft includes a one-month post-launch warranty period, during which it resolves critical or major bugs at no cost to the client.

After that, software maintenance costs typically range from $5,000 to $50,000+ per month, depending on the software type, the number of users, and the scope of required activities.

ScienceSoft provides a structured knowledge transfer process to equip your team with the insights needed for sustained success.

ScienceSoft delivers comprehensive, concise, and well-structured documentation that covers key project decisions. ScienceSoft also provides ongoing support and Q&A sessions after the knowledge transfer.

Yes, ScienceSoft provides training as part of the knowledge transfer process.

ScienceSoft offers hands-on training sessions so your team can apply new knowledge in real-world scenarios. ScienceSoft also uses a feedback loop to assess training effectiveness and adjust the training approach when needed.

ScienceSoft protects client data and assets through a well-established security framework backed by an ISO/IEC 27001-certified information security management system and an ISO/IEC 27701-certified privacy management system. ScienceSoft's experience in cybersecurity since 2003 also supports practical implementation of security measures and responsible handling of sensitive data.

To safeguard sensitive information, ScienceSoft can sign a non-disclosure agreement (NDA), create an isolated project environment with dedicated physical servers and segmented network infrastructure, and implement role-based access control and multi-factor authentication.

ScienceSoft also erases client data from its systems immediately after project completion to eliminate lingering risk.

If ScienceSoft detects a breach or security incident, ScienceSoft first works to contain it and limit further damage.

ScienceSoft’s 24/7 security operations center uses tools such as IBM QRadar to detect anomalies. Upon detection, ScienceSoft isolates affected systems, promptly notifies key stakeholders, and provides a detailed incident report covering the nature of the incident, affected systems, and initial containment actions. ScienceSoft also assists with regulatory notifications when needed.

ScienceSoft then assembles a specialized incident response team that may include cybersecurity experts, system administrators, and other relevant personnel. This team investigates the breach to determine its origin, scope, and impact through forensic analysis and log reviews.

After that, ScienceSoft implements targeted remediation measures, patches affected systems, and strengthens security controls. Once the incident is resolved, ScienceSoft conducts a post-incident review to assess the response and identify improvements.

ScienceSoft ensures disaster recovery preparedness by developing tailored disaster recovery strategies with clear recovery time objectives (RTOs) and recovery point objectives (RPOs).

ScienceSoft conducts quarterly or semiannual drills, both planned and unannounced, to simulate different disaster scenarios. These tests help validate migration and switching protocols, data restoration, and overall system resilience.

ScienceSoft also maintains detailed logs of all recovery activities to support audits and continuous process improvement.

ScienceSoft ensures compliance with data protection standards and regulations by embedding regulatory requirements into its development processes and project environments from day one. ScienceSoft’s teams are well-versed in major data protection standards, including HIPAA, PCI DSS, GDPR, NYDFS, CCPA, and SOC 1/2, and work to deliver software and infrastructures that meet these frameworks.

To support compliance, ScienceSoft implements the following measures:

• Conducting privacy impact assessments (PIAs) early in the project lifecycle to identify and mitigate compliance risks from the outset.
• Analyzing and mapping compliance requirements for the new software at early planning stages to ensure compliant solution design and prevent costly changes down the road (here's how the process usually looks for healthcare software and financial solutions).
• Setting up development and production environments that follow best practices for secure data storage, transfer, and access.
• Maintaining detailed audit trails and activity logs to support accountability and enable regulatory reporting when required.
• Providing regular internal audits and staff training on evolving compliance requirements.

The client retains legal ownership of the code and other intellectual property developed by ScienceSoft under the Master Service Agreement (MSA). ScienceSoft can also sign a non-disclosure agreement (NDA) before the first project discussion to protect confidential information. We understand the value of your ideas and innovations and are committed to protecting them.