IT Outsourcing Services
IT outsourcing services include planning and implementing digital transformation initiatives, application development, infrastructure and software support and maintenance, data center management, managed security and more.
Having 32 years in IT, ScienceSoft takes over any share of IT you want to outsource or cooperates with your outsourcing vendors or in-house team to provide outsourced IT services.
Cooperation Models by ScienceSoft
Staff augmentation
Cover resource or skill gaps of your in-house IT team with our experts managed by you directly.
Self-managed team
Get a self-managed team lead by ScienceSoft’s PM or Team Lead to carry out your IT initiative.
Full process outsourcing
We take care of your specific IT function(s) (development / testing / cybersecurity / infrastructure support, etc.) with full responsibility for their quality and related risks.
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Our Happy Clients
Leo Burnett Worldwide: What Is Working with ScienceSoft Like
For 4 years, we have been trusted with software development and support projects, including those based on .NET and AWS cloud, from a renowned advertising agency Leo Burnett Worldwide. Sam Gooby, Head of Platform Production at Leo Burnett, reveals his first-hand experience on cooperation with our team.
With ScienceSoft, we've been able to reduce our development costs and decrease the timeline on new features and updates. ScienceSoft's attention to detail in how everything is documented and communicated is by far the best of any agency that I've worked with. The communication and agreement process when starting a new project has been by far the easiest to handle and most professional I've seen.
Bob Penland, CTO, TruMethods
Over the past 10 years we've worked on about ten mobile app development projects with ScienceSoft. It was our first encounter with an outsourcing company. The relationship turned out to be very good, so we saw no need to look for other suppliers.
John Andersson, Founder & CEO, Peek-A-Boo
Optimize IT operations
Support business operations
Plan and implement new IT projects
We Eagerly Put in Use IT Innovations
Click the cards to find the detailed description of our capabilities with each technology.
Flexible pricing options
We offer four different price plans:
- Fixed price
Best for: feasibility study, PoC, small projects with clear and stable requirements.
- Time & Material, Time & Material with a cap
Best for: advisory activities (business analysis, architecture design, project planning, etc.), flexible medium and long projects.
- Per-ticket pricing
Best for: L1, L2 application support.
- Fixed monthly fee
Best for: L3 application support (in-code defect fixes, functional changes).
KPI-based results
We define the business and IT goals you want to achieve and take the overall responsibility for the ‘how-to’ part of the project.
The examples of KPIs we use to estimate the work progress and results include:
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Visible processes and consistent reporting
We ensure service transparency by submitting regular reports on:
- Achievement of set team productivity and service quality KPIs.
- Use of resources (actual versus planned).
- Actual or potential project problems.
- Revised risk management strategy, acceptability of the risks.
No risk of vendor lock-in
- All relevant information on the work done and processes established is synthesized and shared with you.
- We’re ready to assist with transferring knowledge to a new vendor (upon your request).
- We’re open to co-sourcing.
- All software code is owned by your organization.
Cooperation flexibility
- Wide pool of roles – project managers, developers, architects, testers and test automation engineers, DevOps engineers, system and integration architects, data architects, data scientists, support engineers.
- From staff augmentation to complete IT function outsourcing.
- From 0.5 FTE to 150+ FTE.
- Flexible cooperation terms: 1 month – 10 years.
Quarterly improvements in cooperation
- Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. the highest possible value).
- Proactivity in terms of adding improvements and possible competitive advantages.
- Anticipating and openly communicating potential stumbling blocks in cooperation.
100% regulatory compliance of the IT infrastructure
- ISO 9001 and ISO 27001 certifications to assure the quality of the services delivered and the security of our customers’ data.
- Compliance with industry-specific regulations, including HIPAA, GAMP, PCI DSS, SOC 3, GDPR, and more.
Ensured IT cost reduction
- Offshore outsourcing.
- Increased team efficiency due to established project management practices.
- The use of Agile, DevOps, test automation, etc.
- A shift-left approach in QA.
- Cloud resource consumption optimization.
- Introducing advanced techs to get the best ratio of business value and cost-efficiency: machine learning, big data, IoT, image analysis, blockchain.
- Responsible usage of resources: using resources with lower rates for simple routine tasks, replacing resources with low performance.
Viber App Development Outsourcing
- An instant messaging and VoIP app, which now boasts over 1.17 billion active users across the globe.
- More than 5-year cooperation.
- 40 team members.
- Tech stack: Android, C/C++, PHP.
SaaS Application Re-Architecture and Modernization for a Pharma-Focused Advertiser
- Refactoring to clean up code and eliminate the technical debt.
- Re-architecting into a multi-tenant design.
- Tech stack: Python, AWS, Flask.
Aviation Insurance Software Development Outsourcing
- 1 solution architect, 1 business analyst, 3 back-end developers, 3 front-end developers, 1 QA engineer.
- Tech stack: .NET, Microsoft SQL Server, Angular.js, Azure.
- 5-year cooperation.
QA Outsourcing for a Global Digital Imaging Leader
- Functional, localization and regression testing after the delivery of each new feature.
- Designing and running automated tests for functional and regression testing.
- Maintaining a User Forum.
IT Infrastructure Support for a Private Diversified Business
- 7 ICT support specialists.
- L2 and L3 support.
- Support of 28 IT infrastructure elements, including servers and server hardware, databases, antivirus and antispam, virtualization, communication, backup systems, SharePoint and internal infrastructure services, LAN, WAN.
IT Infrastructure Security Testing for an Asian Retail Bank
- Vulnerability assessment and penetration testing of 60 external IP addresses.
- Internal network vulnerability assessment and penetration testing.
- Security risk assessment of the client digital channels.
- Simulation of social engineering attacks.
Help Desk for End Users of Product Design Software
- 24/7 help desk service scalable to the number of requests.
- Knowledge base updates.
Full-service IT outsourcing
Outsource your entire IT landscape, including IT service planning and management.
Co-sourcing with an in-house IT team
Delegate your daily IT operations and execution of new IT-related business initiatives to ScienceSoft and focus on IT strategy, planning and design.
Co-sourcing with other vendors
Strengthen your IT vendor ecosystem with ScienceSoft as a managed service provider for a specific part of your IT environment.
The Pros and Cons of Outsourcing IT Services
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Pros:
- Reducing IT costs due toleveraging consumption-based pricing for outsourced services, economies of scale, etc.
- Quickly obtaining world-class IT resources.
- Increased resource flexibility.
- Freeing in-house resources for other priority services/tasks.
- Reducing management efforts.
- Taking the IT function to a level of competence higher than achievable in-house.
Cons:
- Risk of selecting an inappropriate IT outsourcing company.
- Security risks (breach of confidentiality, regulatory incompliance, etc.).
- Less control over an IT processes initiatives.
- No ability to change/terminate outsourcing contracts without penalties.
- Possibility of communication gaps due to culture differences in case of offshore outsourcing.
Consider Outsourcing? Don’t Hesitate to Contact Us!
Upon request, we gladly provide our outsourcing projects and testimonials relevant for your situation so that you can confirm our reliability.