Microsoft Dynamics 365 Services
Driving the best value from Dynamics 365 apps
Microsoft Dynamics 365 services cover consulting, customization, migration, integration, QA as well as maintenance and support of Dynamics 365 apps. Relying on 15-year experience, ScienceSoft helps build agile and resilient business management processes powered with Dynamics 365.
Dynamics 365 Sales
An app for sales pipeline automation, full-cycle lead management, and AI-powered sales assistance.
Dynamics 365 Marketing
An app for omnichannel marketing implementation, customer journey mapping and automation, and marketing personalization.
Dynamics 365 Customer Service
An app for all-round case management, an omnichannel service desk, and self-service environment for customers.
Dynamics 365 Customer Voice
An app to create customer experience surveys and omnichannel feedback collection.
Dynamics 365 Commerce
An app to build omnichannel shopping experiences and engage customers on any channel they prefer.
Dynamics 365 Supply Chain Management
An app to monitor and control all processes within a supply chain to make it more transparent, predictable and agile.
Dynamics 365 Intelligent Order Management
An app to support different order fulfillment scenarios and ensure uninterrupted order delivery flow.
Dynamics 365 Finance
An app to manage financial transactions and perform financial reporting and analytics.
Dynamics 365 Project Operations
An app to manage all project activities, from prospecting and time tracking to project financials.
Dynamics 365 Human Resources
An app to handle all human resource processes and build data-driven employee experience.
We decide how to fine-tune Dynamics 365 apps to maximize their positive effect on your business while avoiding excessive customization. Our Dynamics 365 consultants can join in at any stage of your project.
We find the most efficient ways to support your unique business processes and growing customer base. For these goals, we can enable fast and secure data transfer within the corporate infrastructure, create custom entities, functions, workflows or branded UI.
Dynamics 365 implementation
We fully plan and implement business solutions powered by Dynamics 365 apps. Our service is end-to-end and covers an implementation strategy, data management, security, and integration with business software and tools.
Dynamics 365 integration
We help you integrate your corporate systems with Dynamics 365, which will enable your employees to access all centralized data they need without switching between applications.
Dynamics 365 migration
We migrate your business from a legacy system to Dynamics 365 with minimal work disruption. Also, we can transit your Dynamics apps from the on-premises environment to the cloud to increase their security and scalability, as well as minimize maintenance costs and efforts.
Dynamics 365 quality assurance
We provide a full cycle of manual and automated testing services (functional, usability and performance testing) to minimize the risk of technical issues during complex Dynamics 365 implementation, migration, or integration.
Dynamics 365 maintenance and support
We ensure your seamless use of Dynamics 365 apps via 24/7 help desk services, in-depth issue investigation and resolution, prevention of recurrent issues, and change request processing.
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Customer-Centric Approach to Dynamics 365 Services
We start our cooperation with business analysis to get a comprehensive picture of your needs. In the end, a CRM system is there to help people do their jobs, so our consultants first learn as much as possible about the ways your employees are supposed to use the CRM system or their frustrations with the legacy CRM’s features.
Then, our team designs and develops a Dynamics 365 solution that fits your business processes and infrastructure like a puzzle piece. When the CRM system is ready and proven to be of high quality via testing, we complete the cycle of service with user training to ensure quick adoption of the CRM. Finally, we go on with maintenance and support to guarantee your long-term satisfaction with the performance of your Dynamics 365 solution.
Business Solutions We’ve Built for Our Clients
CRM for a Healthcare Advisory Company
ScienceSoft built a solution that automated a bunch of processes under the umbrella of customer relationship management and eliminated time-consuming manual data entry.
Microsoft solutions used: Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Customer Voice, Power Apps, Power Automate.
CRM for a Logistics Provider
ScienceSoft designed time-effective sales and after-sales processes and reduced the time of case resolution by 30%.
Dynamics 365 apps used: Customer Service, Customer Voice, Sales.
Customer Portal for an Air Cargo Carrier
ScienceSoft created a secure environment for all business-client communication, transactions and document flow.
Microsoft solutions used: Power Apps, Dynamics 365 Sales.
CRM for a Seller of Engineering Software
ScienceSoft created a CRM enhanced with a custom-built configurator of hardware keys and a business-specific sales pipeline to support the sales of sophisticated software.
Microsoft solution used: Microsoft Dynamics 365 Sales.
CRM for a Retail Bank with 7 Million Clients
ScienceSoft created three core CRM modules for customer experience management.
Microsoft solution used: Microsoft Dynamics CRM.
Loyalty Program for a Media Resource with 500,000+ Subscribers
ScienceSoft created a CRM module for loyalty program management for more than 5.5 million readers.
Microsoft solution used: Microsoft Dynamics CRM.
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