Microsoft Dynamics 365 Services

Dynamics 365 Services - ScienceSoft

For 12 years already, ScienceSoft has been helping businesses around the world to back their customer relationship management with powerful software based on Microsoft Dynamics CRM (now Dynamics 365). 

We are ready to assist you with:

Whether you look for sales and marketing automation, want to improve your sales teams’ productivity, consider exceptional customer service to be your competitive advantage, or want to base your CRM decisions on timely and deep analysis, we are ready to share our CRM expertise with you.

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Our Dynamics 365/CRM Expertise

Microsoft Gold Partner

  • Microsoft Gold Certified Partner
  • Microsoft Dynamics 365 Partner
  • Delivering Microsoft Dynamics CRM services since 2008 (Dynamics 365 since 2016)
  • 10+ Dynamics CRM experts
  • 40+ completed Dynamics CRM projects, totaling 55,000 work hours

Our Portfolio

CRM for a Multibusiness Group of Companies
CRM for a Multibusiness Group of Companies
CRM for a Retail Bank with 7+ million Clients
CRM for a Retail Bank with 7+ million Clients
Healthcare CRM for Medical and Research Center
Healthcare CRM for Medical and Research Center
Direct Sales Force CRM for a US Market Leader in Cancer Diagnostics
Direct Sales Force CRM for a US Market Leader in Cancer Diagnostics
Dynamics 365 Demo: Sales Cycle
Dynamics 365 Demo: Sales Cycle
Healthcare CRM Demo
Healthcare CRM Demo

Our Microsoft Dynamics 365 Services

ScienceSoft’s kit of Microsoft СRM services includes everything a company may need to successfully digitize their vision of customer relationship management.

ScienceSoft's Dynamics 365/CRM services

Dynamics 365/CRM consulting

Dynamics 365 consulting

Drawing on 10 years’ experience with Microsoft Dynamics CRM, our team provides consulting on how to fine-tune the platform to maximize the positive effect of CRM automation on your business while avoiding excessive customization. In the hands of our experts, Dynamics 365 turns into the tool to solve your business challenges, from comprehensive customer base management and sales and marketing automation to complex performance reports. Following an industry-focused approach, we analyze what changes are required to the Dynamics 365 platform depending on your business environment.

Whether you already have a detailed vision of the CRM system or you are just considering options, ScienceSoft’s CRM consultants can jump in with their expertise at any stage of your CRM project – be it planning or CRM implementation.

Dynamics 365/CRM customization

Dynamics 365 customization

However powerful Dynamics 365/CRM is, it needs tailoring to meet your specific business requirements. In this regard, ScienceSoft offers flexible and scalable CRM solutions that support your unique business processes and accommodate the growing customer base and sales team.

With a deep understanding of the platform’s out-of-the-box capabilities, we focus on the most efficient ways to deliver the desired functionality. Whether the CRM tweaks are required to enable data transfer within the corporate infrastructure, digitize your business processes or create a branded UI, we can help you to get the most out of Dynamics 365 capabilities.

Our CRM consultant team turns to code-based customization only when it is indeed needed. Such approach ensures you get a cost-effective Dynamics 365/CRM solution that can be securely updated in the future.

Dynamics 365/CRM implementation

Dynamics 365 implementation

When you know for sure what functionality can satisfy your business needs and how, ScienceSoft can assist you with Dynamics 365 implementation in your environment, followed by user training to raise the system’s adoption. Depending on your preferences, you can get the implementation done all at once, or delivered in “building blocks”. Through 10 years of CRM experience, we developed a proven CRM implementation process and can ensure you’ll get exactly the CRM system you need to solve your business tasks.

Dynamics 365/CRM integration

Dynamics 365 integration

The efficiency of sales management and interaction with customers often requires a sync between the CRM and other enterprise software, such as:

  • the ERP to exclude data duplication
  • the accounting system to display customer balance information in CRM
  • the customer portal and mobile apps to get 360 degree customer view
  • the corporate website to capture lead data automatically

ScienceSoft can help you integrate your corporate systems with Dynamics 365, which will enable your employees to access all customer-related data they need without switching between applications.

Dynamics 365/CRM migration

Dynamics 365 migration

In case your legacy system can’t handle your emerging CRM challenges, ScienceSoft offers direct migration to Microsoft Dynamics 365. As a part of the service, ScienceSoft’s CRM experts will consult on how to minimize work disruption during migration by planning activities and anticipating issues. Also, our team will provide training to speed up the new CRM’s adoption by users.

Other Dynamics 365 migration services by ScienceSoft cover transition from the on-premises environment to the cloud aimed at increasing security and scalability, as well as minimizing maintenance costs and efforts.

Dynamics 365/CRM upgrade

Dynamics 365 upgrade

If you want to access the latest functions of Dynamics 365, like cutting-edge analytics, customer and relationship health insights, or native integration with Office 365, ScienceSoft can help you to switch to the latest Microsoft CRM version securely and with minimum system downtime.

If you currently run a version earlier than Dynamics CRM 2016, our CRM experts will manage a staged data transition from Dynamics CRM 2011, 2013 or 2015. Also, if that is a preferable option to extend the set of features and improve user experience, we can carry out upgrading to Dynamics CRM 2015 or earlier version.

Dynamics 365/CRM quality assurance

Dynamics 365 quality assurance

To minimize the risk of technical issues regarding complex Dynamics 365 implementation, migration, or integration, ScienceSoft provides a full cycle of manual and automated testing services, including:

  • functional testing to check the CRM system’s viability
  • usability testing to maximize user convenience
  • performance testing to confirm high operation capabilities

Dynamics 365/CRM maintenance and support

Dynamics 365 maintenance and support

Regardless of the platform version you use, technical issues won’t block your business processes any longer. Our support team can ensure your seamless use of the CRM solution via:

  • 24/7 help desk services
  • in-depth issue investigation and resolution
  • prevention of recurrent issues
  • change request processing

With a range of flexible maintenance and support packages to choose from, both on-demand and regular technical help won’t eat up a lot of your budget.

Dynamics 365/CRM custom add-ons

Dynamics 365 custom add-ons

Companies that are at a high CRM maturity level and those with too specific business requirements can find that even such a robust platform as Microsoft Dynamics 365 doesn’t cover their CRM needs. In this case, ScienceSoft can come up with custom add-ons, like those that had powered our customers before Microsoft Dynamics 365 release:

Perhaps, you would like to score leads automatically based on their behavior, manage customer surveys directly in CRM, or add another feature to your Dynamics 365/CRM. Then, let ScienceSoft extend the platform with the functionality you need to manage customer interactions efficiently.

Customer-Centric Approach to Dynamics 365 Services

We start our cooperation with business analysis to get a comprehensive picture of your needs. In the end, a CRM system is there to help people do their jobs, so our consultants first learn as much as possible about the ways your employees are supposed to use the CRM system or their frustrations with the legacy CRM’s features.

Customer-centric approach to Dynamics 365/CRM services

Then, our CRM consultants design and develop a Dynamics 365 solution that fits your business processes and infrastructure like a puzzle piece. When the CRM system is ready and proven to be of high quality via testing, we complete the cycle of service with user training to ensure quick adoption of the CRM. Finally, we go on with maintenance and support to guarantee your long-term satisfaction with the performance of your Dynamics 365 solution.

Let’s Manage Customer Relationships Together
Have a Microsoft CRM challenge in mind? Choose your Dynamics 365/CRM service or contact our experts right now for a free brief consultation and a PoC.
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