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CRM Services

Since 2008, ScienceSoft designs and implements robust CRM systems that personalize customer experience and effectively automate sales, marketing, and customer service operations.

Customer Relationship Management (CRM) Services - ScienceSoft
Customer Relationship Management (CRM) Services - ScienceSoft

Why Choose ScienceSoft as Your CRM Services Provider

  • 16 years in CRM services.
  • Long-term partnership with Microsoft, a leading vendor in CRM solutions.
  • A broad portfolio of CRM projects targeted to manage different aspects of customer relationships: sales, marketing, customer service.
  • A mature ISO 9001-certified quality management system to deliver robust CRM solutions that meet our clients’ highest expectations.
  • A security management system built according to ISO 27001 standards.
  • ScienceSoft's mission is achieving project goals in spite of time and budget constraints, as well as changing requirements. You set goals, we drive the project to fulfill them.
  • We build CRM systems tailored to the process specifics and applicable regulations of different industries.

Meeting All Your CRM Needs

CRM services cover all stages of a CRM life cycle, from implementing a new solution to supporting and evolving an existing system. We work with companies at any stage of CRM adoption.

Need to build a new CRM?

We analyze your existing CRM needs and processes to find the optimal solution in terms of cost, functionality, and long-term business value.

We pick a fitting CRM platform, customize it to your unique requirements, and set up integrations to connect the new solution to your IT ecosystem, including other software platforms.

If you require more than the regular CRM platforms can offer, we can fully develop a custom solution for you and integrate it with your existing corporate systems.

Want to improve your existing CRM?

CRM migration

We can migrate your legacy CRM and all customer data to a new platform. We preserve data accuracy and ensure minimized business disruptions during the migration. The user training provided by our team will help your employees adopt the new system faster.

CRM testing

We verify your CRM’s functionality, integrations, performance, usability, and security. You get a clear understanding of the reasons why your CRM underperforms and receive actionable instructions on how to fix it.

CRM support and evolution

We offer ongoing CRM maintenance to prevent issues with availability, data synchronization, security, and more. Plus, whenever you need to add new CRM features or modify the current workflows, you can rely on us to implement the changes.

Advanced CRM Capabilities We Implement

Customer data warehousing

If you’re struggling with large volumes of unstructured, high-velocity customer data, we can set up an effective ETL/ELT pipeline to properly organize and store the data centrally.

Our data warehousing competencies

Advanced customer analytics

We can go beyond the default CRM capabilities and build an advanced analytics solution that considers numerous customer behavior factors and enables predictive modeling.

Our customer analytics competencies

Personalization powered by machine learning

Personalization engines we build continuously self-learn from newly arriving data and customer behavior to deliver relevant suggestions that drive higher engagement and sales.

Our ML competencies

Make CRM Your Strategic Advantage in Customer Relations

Having solved the unique CRM challenges of dozens of clients across multiple industries, we know that an underperforming or poorly customized CRM will often hinder your processes instead of helping them. At ScienceSoft, we focus on each client's workflows, domain specifics, and IT constraints to design an efficient and convenient solution that becomes the key driver of sales performance excellence.

Diverse CRM Services We Rendered to Our Clients

What Our Customers Say

We commissioned ScienceSoft to build a Dynamics 365 customer portal to help our sales team streamline communication with B2B customers. ScienceSoft’s team heard our requirements, investigated our processes and provided us with the exact CRM solution we needed. Now, the work of our sales and after-sales support teams is well-organized.

US-based Roofing Company
Star Star Star Star Star

ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes their consultants made within Salesforce are reliable and functional.

Albatross IT Consultants AS

AITC, and me personally, has worked with ScienceSoft on both product development and consulting engagements with a focus on mobile and CRM. We have experienced great cooperation from management in both departments, quick understanding of requirements, deep technical skills from assigned resources, and the company's commitment to time, price, and quality.

How We Make CRM a Part of Your Business Ecosystem

To make your CRM a reliable hub of the most current customer information, we recommend integrating it with essential data sources such as ERP systems, communication tools, and sales channels. The integration architecture will differ for each company, depending on its workflows, software stack, and customer communication channels. For all integrations, we ensure that data is transferred in the correct format, to the right place, and without delay.

CRM integrations - ScienceSoft

The Cost of Implementing a CRM Solution

Just as the requirements for CRM software range widely between businesses, so do the software costs. On average, CRM development may cost between $15,000 and $250,000.

From $15,000

A CRM with standard functionality and minimal customization, meant for about 10 users.

Up to $250,000

A heavily customized CRM with industry-specific functionality and advanced analytics features, meant for over 1,000 users in diverse roles.

Cost Calculator for CRM Services

Please answer a few simple questions to help our experts better understand your CRM needs and calculate your quote quicker.


*What is your industry?

*What is the current or expected number of CRM users?

*What type(s) of customers do you serve?

*What service are you looking for?

*What CRM capabilities do you need?

*Do you want to implement advanced CRM analytics?

Are you considering a platform-based or a fully custom CRM?

*What CRM platform(s) did you pick?

Do you need to migrate customer data from your current data storage?

*Do you need to integrate your CRM with corporate systems or third-party services?

Do you need a mobile CRM app?

*What mobile platforms do you want to target?

*What problems do you have in your current CRM?

*What CRM capabilities do you need?

*Do you want to implement advanced CRM analytics?

Are you considering a platform-based or a fully custom CRM?

*What CRM platform(s) did you pick?

Do you need to migrate customer data from your current data storage?

*Do you need to integrate your CRM with corporate systems or third-party services?

Do you need a mobile CRM app?

*What mobile platforms do you want to target?

*What CRM do you have?

*What kind of service do you need?

*What CRM do you have?

*What problems do you have in your current CRM?

Do you already have a CRM?

*What CRM do you have?

*What do you need CRM consulting for?

*What CRM do you have?

*What type(s) of testing do you need?

*Which statement describes your testing needs best?

*What CRM do you have?

*What support level(s) do you need?

*Select the needed time coverage:

*Select the expected number of tickets:

Your contact data

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Our team is on it!

ScienceSoft's experts will study your case and get back to you with the details within 24 hours.

Our team is on it!

What to Expect After Tailored CRM Implementation

Faster sales cycles

Due to the automation of up to 30% of sales activities.

Lead volume growth

Due to unlimited multi-channel marketing campaigns that can be managed simultaneously.

Reduced customer service workload

Thanks to the effective self-service tools for customers.

Higher conversions and sales

Made possible by dynamic customer segmentation and relevant marketing offerings at each customer life cycle stage.

Higher customer retention and loyalty

Due to a personalized approach to each customer, enabled by a well-documented conversation and sales history.

Faster customer service

Due to intelligent workflow automation and instant access to comprehensive customer data.

Core Technologies We Use in CRM Projects

Grab Insights from Our CRM Knowledge Hub

Guide to CRM implementation

Drawing on ScienceSoft’s decade-long experience, this guide provides a step-by-step plan for CRM development.

Healthcare CRM Guide

We showcase a sample CRM solution built on Microsoft Dynamics 365 and fully adapted to the specifics of the healthcare industry.

Best SaaS CRM platforms

We rely on thorough market analysis and our own experience to recommend top 5 SaaS CRM platforms.