CRM Services
Get All the Help to Serve Your Customers in the Best Way
Since 2008, ScienceSoft has been working with CRM systems to build effective and rewarding sales, marketing and customer service processes for our clients.
All-Round Assistance for Your CRM Goals
CRM services are aimed to power marketing, sales and customer service processes with advanced automation functions. Our assistance may take place at any stage of your project.
CRM consulting
- CRM strategy consulting: design of marketing, sales and customer service digital tools that will help your team build positive relations with customers.
- CRM project consulting: a strategy for your CRM implementation, revamp, migration or consolidation.
CRM implementation
End-to-end CRM implementation, leveraging the capabilities of market-leading CRM platforms.
We cover the entire project scope, including requirements engineering, CRM configuration and customization, and its further inbound and outbound integrations.
Custom CRM development
-
CRM development from scratch: designing custom workflows, building functional modules and connecting them into a coherent CRM system.
- Development of custom apps and add-ons for platform-based CRM.
CRM migration
We analyze the bottlenecks you see in your current CRM and plan the migration strategy to achieve higher process efficiency, better usability, and lower ownership cost.
We take care of an end-to-end migration process from building a new CRM to accurately transferring your historical data.
CRM testing
Includes functional, integration, performance, usability, and security testing.
Our testing services are aimed at providing you with insights on your CRM functioning and identifying the ways to better your existing solution.
CRM support and evolution
- Administration support, including daily administration, data administration, 24/7 CRM system monitoring, monthly system health checks and user help desk.
- Development support, including troubleshooting and CRM system evolution.
As a result, you get a stably functioning CRM meeting your changing business needs.
* Nice to know! These are average results from CRM adoption and tuning, yours may be even better!
Take a Moment to Know ScienceSoft Better
- Our company was founded in 1989 by a group of visionaries and has grown to a team of 700+ intelligent, hardworking and ambitious IT experts.
- In 2008, we successfully completed our first CRM project and got really captured by the width of functional capabilities that CRM systems may offer and business impact they may have.
- To date, our CRM team has helped 40+ companies from diverse business verticals set up effective software for customer relationship management. Among business spheres, we have clients from banking, healthcare, media, logistics, and retail.
- We’ve been working with the most robust CRM platforms and earned the partnership status with Salesforce and Microsoft.
- The Financial Times named ScienceSoft USA Corporation among the Americas’ Fastest-Growing Companies 2022.
Core Technologies We Use in CRM Projects
Platforms
Custom development: back end
Custom development: front end
Diverse CRM Services We Rendered to Our Clients
Dynamics CRM Implementation and Customization for a Multibusiness Company
We helped a multibusiness company realize the full potential of their CRM solution with automated case management and tailor-made loyalty program.
CRM Development for a Retail Bank with 7 mln Clients
ScienceSoft designed customer base management and sales planning features to help the bank enhance everyday activities.
Salesforce Sales Cloud Customization for an IT Product Company
ScienceSoft brought new automation functionality to maximize the Salesforce solution ROI.
CRM and SharePoint Integration for a Financial Advisory Firm
ScienceSoft integrated two client’s systems – Dynamics 365 Customer Engagement and SharePoint – to facilitate document access and management.
CRM Consulting for an Insurance Broker
ScienceSoft reviewed the client’s CRM solution, and offered the migration to Microsoft Dynamics 365 as an optimal way to obtain faster claims processing and less manual effort per claim.
