CRM Services
Get All the Help to Serve Your Customers in the Best Way
Since 2008, ScienceSoft has been working with CRM systems to build effective and rewarding sales, marketing and customer service processes for our clients.
CRM consulting
- CRM strategy consulting: design of marketing, sales and customer service digital tools that will help your team build positive relations with customers.
- CRM project consulting: a strategy for your CRM implementation, revamp, migration or consolidation.
CRM implementation
End-to-end CRM implementation, leveraging the capabilities of market-leading CRM platforms.
We cover the entire project scope, including requirements engineering, CRM configuration and customization, and its further inbound and outbound integrations.
Custom CRM development
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CRM development from scratch: designing custom workflows, building functional modules and connecting them into a coherent CRM system.
- Development of custom apps and add-ons for platform-based CRM.
CRM migration
We analyze the bottlenecks you see in your current CRM and plan the migration strategy to achieve higher process efficiency, better usability, and lower ownership cost.
We take care of an end-to-end migration process from building a new CRM to accurately transferring your historical data.
CRM testing
Includes functional, integration, performance, usability, and security testing.
Our testing services are aimed at providing you with insights on your CRM functioning and identifying the ways to better your existing solution.
CRM support and evolution
- Administration support, including daily administration, data administration, 24/7 CRM system monitoring, monthly system health checks and user help desk.
- Development support, including troubleshooting and CRM system evolution.
As a result, you get a stably functioning CRM meeting your changing business needs.
* Nice to know! These are average results from CRM adoption and tuning, yours may be even better!
Take a Moment to Know ScienceSoft Better
- Our company was founded in 1989 by a group of visionaries and has grown to a team of 750+ intelligent, hardworking and ambitious IT experts.
- In 2008, we successfully completed our first CRM project and got really captured by the width of functional capabilities that CRM systems may offer and business impact they may have.
- To date, our CRM team has helped 40+ companies from diverse business verticals set up effective software for customer relationship management. Among business spheres, we have clients from banking, healthcare, media, logistics, and retail.
- We’ve been working with the most robust CRM platforms and earned the partnership status with Salesforce and Microsoft.
- We follow a quality-first approach based on a mature ISO 9001-certified quality management system.
- We rely on ISO 27001-certified security management and guarantee the security of your business and customer data, also in strictly regulated industries.
- For the second straight year, ScienceSoft USA Corporation is listed among The Americas’ Fastest-Growing Companies by the Financial Times.
Core Technologies We Use in CRM Projects
Platforms
Practice
14 years
Projects
25+
Workforce
10+
A certified Microsoft partner, ScienceSoft creates CRM and ERP solutions powered by Dynamics 365 and optimizes most effectively a range of business operations.
Projects
10+
ScienceSoft achieves at least 20% increase in sales and 30% improvement in case resolution with well-thought-out and business-tailored Salesforce solutions.
Custom development: back end
Practice
19 years
Projects
200+
Workforce
60+
Our .NET developers can build sustainable and high-performing apps up to 2x faster due to outstanding .NET proficiency and high productivity.
Practice
25 years
Projects
110+
Workforce
40+
ScienceSoft's Java developers build secure, resilient and efficient cloud-native and cloud-only software of any complexity and successfully modernize legacy software solutions.
Practice
16 years
Projects
170
Workforce
55
ScienceSoft's PHP developers helped to build Viber. Their recent projects: an IoT fleet management solution used by 2,000+ corporate clients and an award-winning remote patient monitoring solution.
Practice
10 years
Projects
50+
Workforce
30
ScienceSoft's Python developers and data scientists excel at building general-purpose Python apps, big data and IoT platforms, AI and ML-based apps, and BI solutions.
Practice
4 years
ScienceSoft's developers use Go to build robust cloud-native, microservices-based applications that leverage advanced techs — IoT, big data, AI, ML, blockchain.
Practice
10 years
Workforce
100
ScienceSoft delivers cloud-native, real-time web and mobile apps, web servers, and custom APIs ~1.5–2x faster than other software developers.
Custom development: front end
Practice
21 years
Projects
2,200+
Workforce
50+
ScienceSoft uses JavaScript’s versatile ecosystem of frameworks to create dynamic and interactive user experience in web and mobile apps.
Workforce
80+
ScienceSoft achieves 20–50% faster React development and 50–90% fewer front-end performance issues due to smart implementation of reusable components and strict adherence to coding best practices.
Practice
13 years
Workforce
100+
ScienceSoft leverages code reusability Angular is notable for to create large-scale apps. We chose Angular for a banking app with 3M+ users.
By using a lightweight Vue framework, ScienceSoft creates high-performant apps with real-time rendering.
When working with Ember.js, ScienceSoft creates reusable components to speed up development and avoid code redundancy.
ScienceSoft uses Meteor for rapid full-stack development of web, mobile and desktop apps.
Diverse CRM Services We Rendered to Our Clients
Dynamics CRM Implementation and Customization for a Multibusiness Company
We helped a multibusiness company realize the full potential of their CRM solution with automated case management and tailor-made loyalty program.
CRM Development for a Seller of Engineering Software
ScienceSoft built a business-specific CRM on top of Dynamics 365 Sales. The CRM is enhanced with two custom functional modules critical for the company's processes.
CRM Development for a Retail Bank with 7 mln Clients
ScienceSoft designed customer base management and sales planning features to help the bank enhance everyday activities.
Salesforce Sales Cloud Customization for an IT Product Company
ScienceSoft brought new automation functionality to maximize the Salesforce solution ROI.
CRM Development for a Welding Equipment Provider
ScienceSoft created a user-friendly CRM system linguistically localized to geographically dispersed business units. We enabled an automated quote generation process and robust analytics, which was critical for the company.
CRM and SharePoint Integration for a Financial Advisory Firm
ScienceSoft integrated two client’s systems – Dynamics 365 Customer Engagement and SharePoint – to facilitate document access and management.
CRM Consulting for an Insurance Broker
ScienceSoft reviewed the client’s CRM solution, and offered the migration to Microsoft Dynamics 365 as an optimal way to obtain faster claims processing and less manual effort per claim.
All about Customer Relationship Management
CRM Services
Industry-Specific CRM Solutions
Client Management
Customer Service