Can't find what you need?

Quality Management at ScienceSoft

Quality is deeply rooted in our culture. With our NPS being ~60%, we guarantee high customer satisfaction with project outcomes due to:

ISO 9001-certified quality management system comprising policies, processes, and teams.

True seniority of our specialists, which means proven tech proficiency, proactivity, and self-management.

Result-driven KPI-based project management.

Quality Management at ScienceSoft - ScienceSoft
Quality Management at ScienceSoft - ScienceSoft

8 Pillars of Our Approach to Quality Management

Leadership that nurtures the quality-first culture

To ensure the company-wide commitment to quality, ScienceSoft's leaders:

  • Establish, maintain and improve our quality strategy and communicate our values at all company levels.
  • Set clear and realistic quality expectations that guide our processes and teams.
  • Ensure that managers at all levels are strong examples of quality- and result-oriented people in the organization.
Read more

People whose seniority is proven

We are a team of professionals who are true enthusiasts of what we do and continuously perfect our skills. We foster our employees' commitment to quality from day one:

  • Our multi-step hiring process includes thorough technical interviews and soft skills assessments.
  • We have an established onboarding process to make sure new hires quickly absorb our culture and processes.
  • Technical talents are pre-vetted to fit specific projects.
  • We create a fertile working environment and organize tailored professional trainings.
  • Managers promote healthy competition among employees and share constructive feedback to encourage in-company growth.
Read more

Collaboration that clients can rely on

ScienceSoft believes that productive, transparent, and friendly collaboration with clients and contractors is a key to achieving quality goals.

  • We outline a collaboration strategy for each project to guarantee effective and uninterrupted communication with our clients.
  • We promote transparency, so collaboration with us is based on tailored and traceable KPI systems.
Read more

Transparent and effectively managed processes

Our customers always know what they get throughout all stages of our cooperation.

  • We meticulously plan, document, monitor, and continuously improve our processes on the project, department, and company levels.
  • We pay great attention to risk management to maximize the project output while meeting quality standards and budget expectations.
Read more

Guaranteed compliance

Our clients can rest assured that all industry-specific and internal corporate standards and regulations are met.

  • Our solid approach to the safety of our customers' information is proved by ISO 27001 certificate.
  • In development projects, we create software compliant with HIPAA/HITECH, PCI Software Security Framework, SOC1 and SOC2, SOX, GDPR (for the EU), ZATCA (for Saudi Arabia), and other standards and regulations.
  • We have experienced compliance consultants on board, and our employees can undergo additional training to meet compliance requirements for a specific project.
Read more

Data-driven decision-making and optimization

We promote a data-driven culture throughout the company, which favorably influences the quality of our teams' output. We make sure our people know how to get actionable insights from data to:

  • Correctly interpret the work results.
  • Promptly find improvement opportunities.
  • Analyze how their work correlates with colleagues' work and the project objectives.
Read more

Focus on our clients’ needs

Our customers' needs and satisfaction make up the focal point of ScienceSoft's business strategy. To ensure we stay tuned with our clients' needs, we:

  • Build open and unique communication with each customer.
  • Continuously elicit, analyze and act on our customers' changing needs.
  • Communicate the needs and preferences to our employees and organize necessary trainings.
  • Introduce new practices and tailor our processes and work habits to our customers' changing needs.
  • Measure and monitor our customers' satisfaction and take action to maintain it at the highest level.
Read more

Never-ending improvement

To continuously improve our quality management processes and policies in line with our clients' changing needs and compliance environments, we:

  • Constantly analyze our internal procedures.
  • Conduct retrospectives.
  • Perform internal audits, including ISO 9001 and ISO 13485 audits.
Read more

Check What Clients Appreciate in Cooperating with ScienceSoft

Why Choose a Quality-First Company? 

You can count on smooth cooperation and value-driving outcomes. ScienceSoft guarantees:

Tangible value

Depending on the project, our clients can get:

  • 20-40% shorter time to release for new software.
  • 20-50% increased applications' ROI due to effective support and maintenance.
  • 90%+ user satisfaction score for help desk services.
  • +30-200% to process automation in digital transformation initiatives.

Predictable results

You get what you count on due to:

  • Healthy project processes.
  • Professional and motivated teams.
  • Effective communication between ScienceSoft, your teams, and stakeholders.
  • Professional risk management.

Project cost optimization

We set quality standards from the very first contact and maintain them throughout the project. You get:

  • Eliminated risks of rework.
  • Only planned expenditures.
  • No risks of changing a vendor halfway.

Looking for a Quality-Dedicated IT Service Provider?

Focus on what is important. Leave the rest to the vendor who cares about quality as much as you do.

See How We Manage Quality at Every Stage of Our Cooperation

ScienceSoft provides a variety of IT services, from digital transformation consulting to development, testing, and help desk outsourcing. We tailor our quality management procedures to the service nature and specifics.

Below, as an example, we provide a close look at quality management throughout all steps of our typical Scrum-based software development project.

A steady start

To ensure the success of the entire software development initiative, we carefully discover clients' needs and draft a high-level software development plan corresponding to a client's needs, project time frames, and budget. We make sure our customers get a clear picture of the project costs, investments, and ROI.



Shrewd planning

At this stage, we define project milestones and KPIs that will allow stakeholders to track the project's progress and us – to continuously optimize and improve our efforts. Our experienced business and project managers consider all possible risks related to software development and prepare risk mitigation plans.

To continuously validate the quality of the software under development and make sure it fully meets the requirements, the QA manager creates a high-level test plan with the defined QA and testing activities.



Solution building

Each software development iteration based on Scrum methodology runs according to our quality management principles, lasts for 2-4 weeks, and includes the following cycles:

3.1. Architecture, UX and UI Design

ScienceSoft's experienced architects design high-performing, reliable, and scalable architectures. The UX researchers study the target audience, its needs, and behavior, while the UI designers create prototypes aimed at high user engagement, retention, and ease of use.

3.2. Coding

Since high-quality code is the foundation of high-quality software, ScienceSoft's developers follow unified code rules and specific rules for certain programming technologies and regularly perform unit testing and code reviews (ad hoc reviews, pair programming, walkthrough, etc.).

To minimize infrastructure-related risks and ensure software performs well in the development, test and production environments, we effectively manage Infrastructure as a Code and promote the automation of development, test, and production environment configuration.

3.3. Rigorous testing

To validate the quality of the software during the construction, we start testing activities closer to the beginning of a sprint or iteration and perform regular code reviews and unit testing. By defining a feasible amount of test automation adjusted to the specifics of each project, we ensure the highest quality and minimize testing costs in the long run. Throughout the testing process, we provide detailed documentation based on ISO/IEC/IEEE 29119-3:2021, allowing our clients to track the testing progress and the quality of the developed software build.




This is the stage where ScienceSoft provides a build or ready software to the customer. Clients benefit from our clear project documentation and KPI-based quality summary reports that describe the overall build quality, a test result report with the testing progress, defects validation results, and invested efforts.




During software support and maintenance, the customer can be sure that the developed software remains of high quality over time, evolves according to the changing business needs, and that users are satisfied with it. For that, ScienceSoft's team:

  • Maintains effective communication with a client's business and technical stakeholders.
  • Recommends and implements adjustments, changes, and new functionality via CI/CD pipelines.
  • Performs testing of the new or changed functionality and runs regression testing.


Quality is Only Real When Measured: KPIs We Use

We assess our projects’ health and drive improvements based on tailored sets of KPIs we track and analyze.

Project health

Check metrics
  • Project health score - an aggregated metric based on the weighted score of all related KPIs.


Check metrics
  • Actual vs budget costs - general KPI for project health measurement.

  • Cost estimates vs budget - re-estimated costs versus the initial budget.

Subcontractors involvement

Check metrics
  • Percentage of outsourcing personnel costs to total costs.
  • Percentage of outsourcing personnel hours to total time budget.

With consideration to a project, lesser external involvement tends to decrease associated risks. Nevertheless, comparing external costs with external hours lets us set the base for comparison with internal resources and increase control over outsourcing personnel.

Team performance

Check metrics
  • Actual effort in hours to budget - general KPI for project health measurement.
  • Project management effort in hours to budget - overall project management efforts.
  • Features waiting in the backlog longer than the deadline - a control point that, ideally, should always equal zero.
  • The total amount of "rework" time - basic performance KPI.


Check metrics
  • Timeline shift to plan - general KPI for Project Health measurement.


Check metrics

Basic quality KPIs:

  • Test coverage and actuality.
  • Total number of change requests.
  • Percentage of deliverables accepted in the first UAT phase.


  • Code quality - KPI based on code reviews or scanner results done on a regular basis.
  • Defects count per project/iteration/functional module (grouped by severity) - the ratio of critical defects to total defects count shows the current product quality state. If the ratio decreases, then product quality improves.
  • Defects count per project/iteration/functional module (grouped by priority) - allows analyzing total defects impact on business value.
  • Testing effectiveness per project/iteration - (Defects count found by the test team / Total defects count)*100%. Can be measured after the final release or after a single iteration.
  • Defects found in UAT - number of defects by severity: critical, major, minor, etc.
  • Rejected defects ratio (per project) - the ratio of rejected defects to reported defects shows the quality of defect localization and the reporting procedure.
  • Executed test cases count grouped by status vs. actual test cases count (per project, last result) - overview of product tests' intensity and volume.
  • Requirements covered with test cases vs. the total number of requirements - overview of test coverage.
  • Reopened defects rate - the ratio of reopened defects to resolved defects shows the quality of the project stabilization procedure.
  • Defects "need info" rate - the quantity of defects, set by the development team in "need info" status - shows the defects description quality.


Check metrics

KPIs that shows the client's involvement and related outcomes:

  • Customer engagement score.
  • Delays with requirements elicitation sessions.
  • Delays with UAT.


  • Successful project score - score that shows the customer satisfaction with project performance and quality.
  • Team satisfaction score - score that shows the customer satisfaction with the project team and its competencies.


Check metrics
  • Vulnerabilities found by regular penetration testing.
  • Vulnerabilities found by independent penetration testing.
  • Known vulnerabilities left open by the end of the month.
  • Security incidents.

Security KPIs could be applied to specific projects with special requirements for security as a part of quality control.

With ScienceSoft, Your Project is In Safe Hands

Let ScienceSoft's IT experts help you achieve your business goals. We take care of the quality service delivery – you make the most of your venture.