Quality Management at ScienceSoft
Quality is deeply rooted in our culture. With our NPS being ~60%, we guarantee high customer satisfaction with project outcomes due to:
ISO 9001-certified quality management system comprising policies, processes, and teams.
True seniority of our specialists, which means proven tech proficiency, proactivity, and self-management.
Result-driven KPI-based project management.
Tangible value
Depending on the project, our clients can get:
- 20-40% shorter time to release for new software.
- 20-50% increased applications' ROI due to effective support and maintenance.
- 90%+ user satisfaction score for help desk services.
- +30-200% to process automation in digital transformation initiatives.
Predictable results
You get what you count on due to:
- Healthy project processes.
- Professional and motivated teams.
- Effective communication between ScienceSoft, your teams, and stakeholders.
- Professional risk management.
Project cost optimization
We set quality standards from the very first contact and maintain them throughout the project. You get:
- Eliminated risks of rework.
- Only planned expenditures.
- No risks of changing a vendor halfway.
See How We Manage Quality at Every Stage of Our Cooperation
ScienceSoft provides a variety of IT services, from digital transformation consulting to development, testing, and help desk outsourcing. We tailor our quality management procedures to the service nature and specifics.
Below, as an example, we provide a close look at quality management throughout all steps of our typical Scrum-based software development project.
To ensure the success of the entire software development initiative, we carefully discover clients' needs and draft a high-level software development plan corresponding to a client's needs, project time frames, and budget. We make sure our customers get a clear picture of the project costs, investments, and ROI.
At this stage, we define project milestones and KPIs that will allow stakeholders to track the project's progress and us – to continuously optimize and improve our efforts. Our experienced business and project managers consider all possible risks related to software development and prepare risk mitigation plans.
To continuously validate the quality of the software under development and make sure it fully meets the requirements, the QA manager creates a high-level test plan with the defined QA and testing activities.
Each software development iteration based on Scrum methodology runs according to our quality management principles, lasts for 2-4 weeks, and includes the following cycles:
3.1. Architecture, UX and UI Design
ScienceSoft's experienced architects design high-performing, reliable, and scalable architectures. The UX researchers study the target audience, its needs, and behavior, while the UI designers create prototypes aimed at high user engagement, retention, and ease of use.
3.2. Coding
Since high-quality code is the foundation of high-quality software, ScienceSoft's developers follow unified code rules and specific rules for certain programming technologies and regularly perform unit testing and code reviews (ad hoc reviews, pair programming, walkthrough, etc.).
To minimize infrastructure-related risks and ensure software performs well in the development, test and production environments, we effectively manage Infrastructure as a Code and promote the automation of development, test, and production environment configuration.
3.3. Rigorous testing
To validate the quality of the software during the construction, we start testing activities closer to the beginning of a sprint or iteration and perform regular code reviews and unit testing. By defining a feasible amount of test automation adjusted to the specifics of each project, we ensure the highest quality and minimize testing costs in the long run. Throughout the testing process, we provide detailed documentation based on ISO/IEC/IEEE 29119-3:2021, allowing our clients to track the testing progress and the quality of the developed software build.
This is the stage where ScienceSoft provides a build or ready software to the customer. Clients benefit from our clear project documentation and KPI-based quality summary reports that describe the overall build quality, a test result report with the testing progress, defects validation results, and invested efforts.
During software support and maintenance, the customer can be sure that the developed software remains of high quality over time, evolves according to the changing business needs, and that users are satisfied with it. For that, ScienceSoft's team:
- Maintains effective communication with a client's business and technical stakeholders.
- Recommends and implements adjustments, changes, and new functionality via CI/CD pipelines.
- Performs testing of the new or changed functionality and runs regression testing.