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Adobe Commerce (Magento) Managed Services
Adobe Commerce (Magento) managed services are aimed at maintaining stability and quality of an ecommerce solution. ScienceSoft offers reactive and proactive support to fix and prevent Adobe Commerce malfunctions, and deliver new features and updates.
Our Adobe Commerce Managed Services
We use our team-wide knowledge and deep expertise in Adobe Commerce to cover the following key directions year-round:
Regular support activities
To keep your Adobe Commerce solution secure, stable, and efficient, we regularly carry out performance monitoring, vulnerability assessment, and security patch updates. In case of a new Adobe Commerce version release or scheduled change requests from your side, we take responsibility for version upgrade and quick functionality changes. For large ecommerce businesses and omnichannel retail solutions, we also offer user help desk.
Support activities by request
We perform a wide range of additional services, including a security audit and server optimization. Moreover, ScienceSoft welcomes your needs for Adobe Commerce configuration changes, quickly addresses any technical issues that you may encounter, and provides troubleshooting (for minor issues) or technical emergency support (in case of major errors). To help your employees master Adobe Commerce, our team also offers professional training.
Evolution
In the long-term partnership, ScienceSoft guarantees constant availability of needed skills, continuously improves your Adobe Commerce solution and enhances your customer experience using the agile evolution approach. With our diverse competencies – from business analysis to Adobe Commerce development – we cover all-round Adobe Commerce evolution.
Explore our Adobe Commerce evolution processes
Strategic planning
After a year or more of successful cooperation, we make strategic planning a part of our evolution services and provide professional assistance in defining growth/optimization opportunities. With the understanding of your business and Adobe Commerce possibilities, we advise on how to build better customer experience, help to reveal the gaps that impede greater success, and offer focused solutions with competitive advantages.
What Our Clients Say
ScienceSoft has been vital to our company’s growth in ecommerce over the last 3 years. We rely on the team for a variety of Magento support tasks, and they always deal with our problems fast. Magento developers we are working with are knowledgeable, efficient, communicative, and are always able to provide a strong resource for any needs that arise. They are a very versatile company in terms of the number of services they provide.
We've been collaborating with ScienceSoft for many years now, and it has given us the ability to have stable & consistent support to ensure our Magento site is up-to-date and secure. We can recommend ScienceSoft to companies seeking Magento expertise with a collaborative, yet independent, partner. They are the team who won’t need your careful control – you just outline the task, and they deliver on it with stable quality and speed.
Jeff Campbell
Director of Technology
Our company was under the pressure of soon-to-end support for Magento 1, and we partnered with ScienceSoft mainly to migrate our web store safely to Magento 2. They did an excellent job during the investigation stage, which saved us from many troubles during the migration. ScienceSoft also helped us make several optimization decisions.
About ScienceSoft
- 35 years in IT, 21 years in ecommerce, 13 years in Adobe Commerce.
- Adobe Solution Partner.
- Certified Adobe Commerce developers on board.
- Adherence to tight and emergency schedules.
- Well-managed quality control confirmed by ISO 9001 certification.
- A mature approach to information security confirmed by ISO 27001 certification.
Our Approach to the Responsibility Transfer Process
We’ve developed an elaborate process that helps us to safely take control over your Adobe Commerce.
1
Discovery phase
We elicit your needs and discuss expectations of our services, which helps us draft an initial requirements specification. Then we thoroughly analyze your Adobe Commerce solution by performing code, performance, and UX audits. In case you plan to evolve your Adobe Commerce infrastructure, we also review your existing workflows.
With all the collected data, we help you map out short-term and long-term goals for solution optimization and evolution.
2
Negotiation phase
After we have a clear understanding of the state of your business and your ambitions with it, we proceed to agree on key performance indicators (KPI) of our services. All KPIs are high-level and let you easily get a clear vision of the state of affairs and progress being made.
As a rule, we offer the following KPIs:
Support KPIs:
- Number of cases resolved.
- Average case resolution time.
- Number of cases in the backlog.
- Case escalation rate.
- Website loading speed, etc.
Evolution KPIs:
- Number of changes implemented (by complexity).
- Number of change requests in the backlog.
- Conversion rate.
- Checkout abandonment rate.
- Bounce rate, etc.
Once we agree upon the list of KPIs, we prepare and discuss a service-level agreement (SLA) and sign the collaboration contract. You can request to make amendments and changes to the SLA at any time of our cooperation.
3
Transition phase
When all the core terms of cooperation are documented, ScienceSoft welcomes knowledge transfer to its team. We set up our processes and integrate them with those of other vendors you work with. Finally, we assume all the responsibility for the performance of your Adobe Commerce solution.