ScienceSoft. Professional Software Development. ScienceSoft. Professional Software Development.
Ecommerce

Ecommerce Consulting Services

Ecommerce consulting services - ScienceSoft

An ecommerce consulting company with a strong and elaborate value proposition, we voice out loud our competence in boosting the profitability of your business. Our ecommerce consulting services embrace a successful market entry, guidance in technology choice, business workflow optimization, and business performance improvement.

  • International presence

    in the US, Europe and the Middle East

  • 8-10 years

    average experience of our consultants

  • Certified

    ecommerce consultants and developers in the team

  • Make Value-Driven Business Decisions with ScienceSoft

    We will help you unlock new opportunities to build a solid customer experience strategy and harness digital technologies for efficient business operations.

    4 consulting directions we take

    Market entry consulting

    For startups and companies launching a new online sales channel, we provide a consulting service package for a risk-free launch.

    • Measuring the target market attractiveness: market size, growth potential, competitiveness
    • Identifying barriers to entry: industry regulations, entry cost
    • Producing a feasibility study: investment calculation, expected ROI
    • Polishing a market entry strategy

    Technology consulting

    We provide ecommerce software consulting services to help you navigate a vast technology landscape and choose an optimal solution by:

    • Pinpointing your high-level business needs
    • Aligning business needs with technology requirements
    • Assessing your scaling and growth perspectives
    • Shortlisting optimal software vendors from cost-benefit perspective
    • Scoping an ecommerce solution
    • Calculating the implementation cost and time

    Operational consulting

    With operational consulting, we focus to improve and maximize the efficiency of a target business workflow. The area of our competencies embraces:

    • Supply chain management
    • Procurement and production planning
    • Order management and distribution
    • Marketing automation
    • Customer experience personalization
    • Data management and analytics

    Business consulting

    We focus on business KPIs and review your strategy and technology aspects to drive traffic, conversions and revenue up. Our attention centers on:

    • Customer experience strategy
    • Digital user experience
    • Website design
    • Data management maturity
    • Mobile presence

    THE WAY WE SEE DECENT ECOMMERCE EXPERIENCE

    Clean and elegant design

    Win hearts with clean and elegant design

    Sell more via custom product collections

    Sell more via custom product collections

    Help your customers find the right products

    Help your customers find the right products

    Stay in touch with your customers

    Stay in touch with your customers

    Guide your customers to an informed product choice

    Guide your customers to an informed product choice

    Let your customers navigate easily

    Let your customers navigate easily

    Unlock new sales opportunities

    Unlock new sales opportunities

    Have your customer-centric ecommerce strategy Planned

    Our ecommerce consulting services go beyond a narrower concept of digital user experience on your website and help you manage effectively the entire experience customers have with your company – from awareness to loyalty. It helps a lot that we aim our marketing consulting effort at the integration of proper tools for well-organized multi-channel marketing. 

    Customer acquisition

    • You adopt contextual commerce to sell to your customers whenever and wherever they find convenient.
    • Organic traffic comes both from commercial and informational search queries and altogether grows.
    • Your audience converts at each touchpoint.
    • You win Millennials and Generation Z with social commerce.
    • You encourage impulse buys.
    • You achieve a high ROI on sales and marketing channels.

    Digital customer journey

    • With appealing UI design, you build instant customer trust and strong brand identity.
    • Frictions during digital journeys are eliminated due to the reduced impulse abandonment rate.
    • Checkout conversions are increased.
    • Your customers have all the opportunities to purchase on the go.
    • A good share of your revenue comes from effective upsells and cross-sells.
    • Engagement marketing brings your customer relationships beyond a purchase transaction.
    • Your multi-channel customer support service allows for quick case resolution 24/7.

    Customer order fulfillment

    • Automation of supply, distribution, inventory and order management workflows saves you operating costs in the long run.
    • Your customers experience no delays in order delivery.
    • With real-time inventory visibility, you timely detect stale stock and prevent understock.
    • From your analytics tools, you get precise demand forecasts.
    • Full visibility into the cross-channel purchasing history of your customers gives rise to personalized marketing campaigns.

    Customer retention

    • You track customer behavior, elicit behavioral patterns and tailor your communication strategy to different customer segments.
    • Your after-sale customer engagement is effective.
    • Personalized product recommendations in emails increase CTR and website conversions.
    • You put historical data to good use to assess potential outcomes of marketing campaigns.
    • Your ROI on email campaigns is high with digital marketing automation.
    • You capture and respond to customer feedback coming from a variety of channels (product reviews on a website, emails, social media, phone) in real time.

    about ScienceSoft

    • 20+ ecommerce experts.
    • Experience with diverse product profiles and business models: B2B and B2C segments, marketplaces, consumer and industrial product lines.

    Featured Success Story

    Here is how we increased conversions by 6 times for a telecom services provider.

    MORE ECOMMERCE PROJECTS

    Back Up Your Decision-Making with Our Expertise

    At ScienceSoft, we know how to drive business value by using the technology power properly.