Ecommerce Consulting Services
An ecommerce consulting company with a strong and elaborate value proposition, we voice out loud our competence in boosting the profitability of your business. Our ecommerce consulting services embrace a successful market entry, guidance in technology choice, business workflow optimization, and business performance improvement.
Market entry consulting
For startups and companies launching a new online sales channel, we provide a consulting service package for a risk-free launch.
- Measuring the target market attractiveness: market size, growth potential, competitiveness
- Identifying barriers to entry: industry regulations, entry cost
- Producing a feasibility study: investment calculation, expected ROI
- Polishing a market entry strategy
Technology consulting
We provide ecommerce software consulting services to help you navigate a vast technology landscape and choose an optimal solution by:
- Pinpointing your high-level business needs
- Aligning business needs with technology requirements
- Assessing your scaling and growth perspectives
- Shortlisting optimal software vendors from cost-benefit perspective
- Scoping an ecommerce solution
- Calculating the implementation cost and time
Operational consulting
With operational consulting, we focus to improve and maximize the efficiency of a target business workflow. The area of our competencies embraces:
- Supply chain management
- Procurement and production planning
- Order management and distribution
- Marketing automation
- Customer experience personalization
- Data management and analytics
Business consulting
We focus on business KPIs and review your strategy and technology aspects to drive traffic, conversions and revenue up. Our attention centers on:
- Customer experience strategy
- Digital user experience
- Website design
- Data management maturity
- Mobile presence
Have your customer-centric ecommerce strategy Planned
Our ecommerce consulting services go beyond a narrower concept of digital user experience on your website and help you manage effectively the entire experience customers have with your company – from awareness to loyalty. It helps a lot that we aim our marketing consulting effort at the integration of proper tools for well-organized multi-channel marketing.
Customer acquisition
- You adopt contextual commerce to sell to your customers whenever and wherever they find convenient.
- Organic traffic comes both from commercial and informational search queries and altogether grows.
- Your audience converts at each touchpoint.
- You win Millennials and Generation Z with social commerce.
- You encourage impulse buys.
- You achieve a high ROI on sales and marketing channels.
Digital customer journey
- With appealing UI design, you build instant customer trust and strong brand identity.
- Frictions during digital journeys are eliminated due to the reduced impulse abandonment rate.
- Checkout conversions are increased.
- Your customers have all the opportunities to purchase on the go.
- A good share of your revenue comes from effective upsells and cross-sells.
- Engagement marketing brings your customer relationships beyond a purchase transaction.
- Your multi-channel customer support service allows for quick case resolution 24/7.
Customer order fulfillment
- Automation of supply, distribution, inventory and order management workflows saves you operating costs in the long run.
- Your customers experience no delays in order delivery.
- With real-time inventory visibility, you timely detect stale stock and prevent understock.
- From your analytics tools, you get precise demand forecasts.
- Full visibility into the cross-channel purchasing history of your customers gives rise to personalized marketing campaigns.
Customer retention
- You track customer behavior, elicit behavioral patterns and tailor your communication strategy to different customer segments.
- Your after-sale customer engagement is effective.
- Personalized product recommendations in emails increase CTR and website conversions.
- You put historical data to good use to assess potential outcomes of marketing campaigns.
- Your ROI on email campaigns is high with digital marketing automation.
- You capture and respond to customer feedback coming from a variety of channels (product reviews on a website, emails, social media, phone) in real time.
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Featured Success Story
Here is how we increased conversions by 6 times for a telecom services provider.