Ecommerce Consulting Services

• 20+ ecommerce experts.
• 17 years in ecommerce.
• A team of business analysts adept in ecommerce.
• Certified developers.

• Projects with different product profiles and business models (B2B and B2C).
• Ecommerce services from consulting to implementation and support.

Customer acquisition

• You adopt contextual commerce to sell to your customers whenever and wherever they find convenient.
• Organic traffic comes both from commercial and informational search queries and altogether grows.
• Your audience converts at each touchpoint.
• You win Millennials and Generation Z with social commerce.
• You encourage impulse buys.
• You achieve a high ROI on sales and marketing channels.

Digital customer journey

• With appealing UI design, you build instant customer trust and strong brand identity.
• Frictions during digital journeys are eliminated due to the reduced impulse abandonment rate.
• Checkout conversions are increased.
• Your customers have all the opportunities to purchase on the go.
• A good share of your revenue comes from effective upsells and cross-sells.
• Engagement marketing brings your customer relationships beyond a purchase transaction.
• Your multi-channel customer support service allows for quick case resolution 24/7.

Customer order fulfillment

• Automation of supply, distribution, inventory and order management workflows saves you operating costs in the long run.
• Your customers experience no delays in order delivery.
• With real-time inventory visibility, you timely detect stale stock and prevent understock.
• From your analytics tools, you get precise demand forecasts.
• Full visibility into the cross-channel purchasing history of your customers gives rise to personalized marketing campaigns.

Customer retention

• You track customer behavior, elicit behavioral patterns and tailor your communication strategy to different customer segments.
• Your after-sale customer engagement is effective.
• Personalized product recommendations in emails increase CTR and website conversions.
• You put historical data to good use to assess potential outcomes of marketing campaigns.
• Your ROI on email campaigns is high with digital marketing automation.
• You capture and respond to customer feedback coming from a variety of channels (product reviews on a website, emails, social media, phone) in real time.