Ecommerce Consulting Services | High-ROI Business Changes
ScienceSoft is an ecommerce consulting company with expertise in platform-based and modular ecommerce solutions. Offering ecommerce consulting services, we help businesses solve technology and business challenges with maximum efficiency. We cover strategy consulting and end-to-end solution implementation projects.
Ecommerce Solutions We Build
Platform-based ecommerce solutions
We create beautiful, highly customized, and scalable websites on top of the Magento platform. We provide full consulting, development and support assistance for our Magento projects.
Modular microservices-based ecommerce solutions
We recommend the microservices-based architecture for companies with a unique business concept and ambitious growth plans. We create microservices-based solutions both for ecommerce newcomers and established businesses migrating from platform-based solutions.
Headless ecommerce solutions
We decouple front- and back-end layers in ecommerce solutions to design and implement unique user interfaces cost-effectively. Website design in such solutions is very flexible and can be iterated quickly.
Progressive Web Apps (PWA)
We advise on a PWA solution if a company has prevailing mobile traffic and wants to increase mobile conversions. A PWA creates excellent mobile experience with such features as offline mode support, instant loading, and an icon to access your website from a mobile home screen.
Market entry consulting
For startups and companies launching a new online sales channel, we provide a consulting service package for a risk-free launch.
- Measuring the target market attractiveness: market size, growth potential, competitiveness
- Identifying barriers to entry: industry regulations, entry cost
- Producing a feasibility study: investment calculation, expected ROI
- Polishing a market entry strategy
Technology consulting
We provide ecommerce software consulting services to help you navigate a vast technology landscape and choose an optimal solution by:
- Pinpointing your high-level business needs
- Aligning business needs with technology requirements
- Assessing your scaling and growth perspectives
- Shortlisting optimal software vendors from cost-benefit perspective
- Scoping an ecommerce solution
- Calculating the implementation cost and time
Operational consulting
With operational consulting, we focus to improve and maximize the efficiency of a target business workflow. The area of our competencies embraces:
- Supply chain management
- Procurement and production planning
- Order management and distribution
- Marketing automation
- Customer experience personalization
- Data management and analytics
Business consulting
We focus on business KPIs and review your strategy and technology aspects to drive traffic, conversions and revenue up. Our attention centers on:
- Customer experience strategy
- Digital user experience
- Website design
- Data management maturity
- Mobile presence
Being in the process of an online marketplace launch, we looked for a consulting partner to help us shape a final product vision with strong competitive advantages.
Having accomplished all the market research activities, the <ScienceSoft's> consultant provided a report featuring our core competitors: their products’ efficiencies and drawbacks, and monetization models. The consultant also did a great job creating a dynamic UX prototype of our marketplace and planning integrations important for fast and effective business workflows.
Bader Alhamdan, Managing Director, Deyarat Trading Co.
Customer-Centric Ecommerce Strategy
Our ecommerce consulting services go beyond a narrower concept of digital user experience on your website and help you manage effectively the entire experience customers have with your company – from awareness to loyalty. It helps a lot that we aim our marketing consulting effort at the integration of proper tools for well-organized multi-channel marketing.
Customer acquisition
- You adopt contextual commerce to sell to your customers whenever and wherever they find convenient.
- Organic traffic comes both from commercial and informational search queries and altogether grows.
- Your audience converts at each touchpoint.
- You win Millennials and Generation Z with social commerce.
- You encourage impulse buys.
- You achieve a high ROI on sales and marketing channels.
Digital customer journey
- With appealing UI design, you build instant customer trust and strong brand identity.
- Frictions during digital journeys are eliminated due to the reduced impulse abandonment rate.
- Checkout conversions are increased.
- Your customers have all the opportunities to purchase on the go.
- A good share of your revenue comes from effective upsells and cross-sells.
- Engagement marketing brings your customer relationships beyond a purchase transaction.
- Your multi-channel customer support service allows for quick case resolution 24/7.
Customer order fulfillment
- Automation of supply, distribution, inventory and order management workflows saves you operating costs in the long run.
- Your customers experience no delays in order delivery.
- With real-time inventory visibility, you timely detect stale stock and prevent understock.
- From your analytics tools, you get precise demand forecasts.
- Full visibility into the cross-channel purchasing history of your customers gives rise to personalized marketing campaigns.
Customer retention
- You track customer behavior, elicit behavioral patterns and tailor your communication strategy to different customer segments.
- Your after-sale customer engagement is effective.
- Personalized product recommendations in emails increase CTR and website conversions.
- You put historical data to good use to assess potential outcomes of marketing campaigns.
- Your ROI on email campaigns is high with digital marketing automation.
- You capture and respond to customer feedback coming from a variety of channels (product reviews on a website, emails, social media, phone) in real time.
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Featured Success Story
Here is how we increased conversions by 6 times for a telecom services provider.