Custom Telecom Software Development

Custom telecom software - ScienceSoft

Telecommunications software is used to organize and manage all aspects of electronic data (text, voice, video, etc.) exchange. A software development partner of T-Mobile, Orange, and Viber with 16 years in telecom software development, ScienceSoft builds OSS, BSS, customized VoIP/IPTV software, etc.

Operations Support Systems (OSS)

ScienceSoft helps telcos ensure that their networks run like clockwork.

VoIP-based services

VoIP-based services

With an extensive experience of delivering VoIP solutions, we create:

  • Server-side applications for softswitches;
  • Customized SIP-clients.

Monitoring

Monitoring

Based on BMC Remedy or ServiceNow, our customized solutions allow for managing multiple operations effectively:

  • Network resources inventory;
  • Performance management;
  • Fault management;
  • Trouble ticketing;
  • Fraud protection.

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Business Support Systems (BSS)

Witnessing the ever-growing transformation of the telecom industry, our clients are able to run their businesses in step with the change and create completely new business models thanks to:

Charging and billing systems

Charging and billing systems

Flexible and real-time billing and charging solutions that enable:

  • Subscribers to have instant control over their plans as well as benefit from multiple offerings;
  • Operators to create various pricing models and personalized offers for several customer segments (thanks to CRM integration).

CRM systems

CRM systems

Engage with subscribers in multiple ways:

  • Customer account management: tracking order history, channel activity, promotion response and others;
  • Loyalty program management: creating tailored offers, promotions and information on services and products;
  • Customer retention: predicting customer churn as well as increasing customer value and loyalty by using advanced analytics.

Check out our CRM consulting expertise.

Customer self-service portals

Customer self-service portals

Modern and interactive portals that are:

  • Profile-based and personalized;
  • Secure, powerful and scalable;
  • Integrated with business systems, data analysis tools and social media;
  • Optimized for mobile phones and tablets.

Read more on web portal development at ScienceSoft.

Data analysis and reporting

All-round data analysis and reporting

Improve the performance of data-rich business processes through:

  • Data warehousing: aggregating data from multiple sources into a single, quick and safe database – we do the design and implementation;
  • Advanced reporting and visualization: customizable reports to evaluate campaign effectiveness, predict churn and gain strategic insights for further improvements;
  • Predictive analytics: optimizing marketing strategy by analyzing customer behavior through segmentation and history.

Corporate portals

Corporate portals

Fast and secure portals to help your team benefit from:

  • Business workflow automation;
  • Project and task management;
  • Corporate knowledge base;
  • Workforce management;
  • Procurement management;
  • Document management.

Custom web and mobile applications

Custom web and mobile applications

Increase business agility with a custom application that is tailored to meet your specific needs. Here are some examples of the custom applications that we have implemented recently:

  • Mobile number portability system;
  • Sales force automation system.

Customized VAS (Value Added Services) Software

We help telcos extend their offerings with:

  • VoIP apps;
  • IPTV apps.

Our Hallmark Projects

Viber app

Viber – an instant messaging and VoIP app with over 900 mln active users​;

Mobile number portability system

Mobile number portability system for a European mobile operator with 1.4 mln subscribers;

Viber Billing

Viber billing – a handy self-care portal to help Viber users keep track of their calls and balances;

Hybrid mobile IPTV apps

Hybrid mobile apps for video streaming services offered by T-Mobile, Orange and other industry giants;

Penetration testing

Penetration testing for a mobile operator with more than 5 mln subscribers and almost 2,000 employees.