Custom Telecom Software Development

VoIP-based services

With an extensive experience of delivering VoIP solutions, we create:

• Server-side applications for softswitches;
• Customized SIP-clients.

Monitoring

Based on BMC Remedy or ServiceNow, our customized solutions allow for managing multiple operations effectively:

• Network resources inventory;
• Performance management;
• Fault management;
• Trouble ticketing;
• Fraud protection.

Charging and billing systems

Flexible and real-time billing and charging solutions that enable:

• Subscribers to have instant control over their plans as well as benefit from multiple offerings;
• Operators to create various pricing models and personalized offers for several customer segments (thanks to CRM integration).

CRM systems

Engage with subscribers in multiple ways:

• Customer account management: tracking order history, channel activity, promotion response and others;
• Loyalty program management: creating tailored offers, promotions and information on services and products;
• Customer retention: predicting customer churn as well as increasing customer value and loyalty by using advanced analytics.

Check out our CRM consulting expertise.

Customer self-service portals

Modern and interactive portals that are:

• Profile-based and personalized;
• Secure, powerful and scalable;
• Integrated with business systems, data analysis tools and social media;
• Optimized for mobile phones and tablets.

Read more on web portal development at ScienceSoft.

All-round data analysis and reporting

Improve the performance of data-rich business processes through:

• Data warehousing: aggregating data from multiple sources into a single, quick and safe database – we do the design and implementation;
• Advanced reporting and visualization: customizable reports to evaluate campaign effectiveness, predict churn and gain strategic insights for further improvements;
• Predictive analytics: optimizing marketing strategy by analyzing customer behavior through segmentation and history.

Corporate portals

Fast and secure portals to help your team benefit from:

• Business workflow automation;
• Project and task management;
• Corporate knowledge base;
• Workforce management;
• Procurement management;
• Document management.

Custom web and mobile applications

Increase business agility with a custom application that is tailored to meet your specific needs. Here are some examples of the custom applications that we have implemented recently:

• Mobile number portability system;
• Sales force automation system.