CUSTOM TELECOM Software Development

NEXT-GENERATION CUSTOM OSS/BSS AND VAS FOR ESTABLISHED TELCOS

For more than 12 years, our custom telecom solutions have been powering global leaders in telecommunications, such as T-Mobile and Orange, as well as aspiring startups like Viber (grew to over 750 mln users).

Operations Support Systems (OSS)

ScienceSoft helps telcos ensure that their networks run like clockwork.

VoIP-based services

With an extensive experience of delivering VoIP solutions, we create:

  • Server-side applications for softswitches;
  • Customized SIP-clients.

Monitoring

Based on BMC Remedy or ServiceNow, our customized solutions allow for managing multiple operations effectively:

  • Network resources inventory;
  • Performance management;
  • Fault management;
  • Trouble ticketing;
  • Fraud protection.

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BUSINESS SUPPORT SYSTEMS (BSS)

Witnessing the ever-growing transformation of the telecom industry, our clients are able to run their businesses in step with the change and create completely new business models thanks to:

Charging and billing systems

Flexible and real-time billing and charging solutions that enable:

  • Subscribers to have instant control over their plans as well as benefit from multiple offerings;
  • Operators to create various pricing models and personalized offers for several customer segments (thanks to CRM integration).

CRM systems

Engage with subscribers in multiple ways:
  • Customer account management: tracking order history, channel activity, promotion response and others;
  • Loyalty program management: creating tailored offers, promotions and information on services and products;
  • Customer retention: predicting customer churn as well as increasing customer value and loyalty by using advanced analytics.

Check out our CRM consulting expertise.

Customer self-service portals

Modern and interactive portals that are:

  • Profile-based and personalized;
  • Secure, powerful and scalable;
  • Integrated with business systems, data analysis tools and social media;
  • Optimized for mobile phones and tablets.

Read more on web portal development at ScienceSoft.

All-round data analysis and reporting

Improve the performance of data-rich business processes through:

  • Data warehousing: aggregating data from multiple sources into a single, quick and safe database – we do the design and implementation;
  • Advanced reporting and visualization: customizable reports to evaluate campaign effectiveness, predict churn and gain strategic insights for further improvements;
  • Predictive analytics: optimizing marketing strategy by analyzing customer behavior through segmentation and history.

Corporate portals

Fast and secure portals to help your team benefit from:

  • Business workflow automation;
  • Project and task management;
  • Corporate knowledge base;
  • Workforce management;
  • Procurement management;
  • Document management.

Custom web and mobile applications

Increase business agility with a custom web or mobile application that is tailored to meet your specific needs. Here are some examples of the custom applications that we have implemented recently:

  • Mobile number portability system;
  • Sales force automation system.

CUSTOMIZED VAS (VALUE ADDED SERVICES) SOFTWARE

We help telcos extend their offerings with:

  • VoIP apps;
  • IPTV apps.

OUR HALLMARK PROJECTS

Viber – an instant messaging and VoIP app with over 750 mln active users​;

Mobile number portability system for a European mobile operator with 1.4 mln subscribers;

Viber billing – a handy self-care portal to help Viber users keep track of their calls and balances;

Hybrid mobile apps for video streaming services offered by T-Mobile, Orange and other industry giants;

Penetration testing for a mobile operator with more than 5 mln subscribers and almost 2,000 employees;

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Featured presentation