Managed IT Services

Keep your IT infrastructure stable and scalable with ScienceSoft

34 years in IT, ScienceSoft can become your trusted partner to monitor, troubleshoot and evolve all (or any) components of IT infrastructure. We keep the process and costs transparent by documenting the service scope and KPIs in an SLA.

Managed IT Service Provider - SceinceSoft
Managed IT Service Provider - SceinceSoft

Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to the evolving business needs. 

One Team for All Your IT Tasks

A managed IT services provider (MSP) is a third-party company that manages your IT infrastructure and software under the SLA. An MSP for companies with complex and dynamic infrastructures, ScienceSoft can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.

IT infrastructure components - ScienceSoft

IT components we manage

* We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.


  • Desktops
  • Laptops
  • Mobile devices
  • IoT devices


  • Custom applications
  • SaaS applications
  • Cloud applications
  • Switches
  • Routers
  • Wireless access points
  • Modems
  • Hubs
  • Servers

Data storage

  • Databases
  • Data warehouses
  • Data lakes
  • Cloud data storage

Security tools

  • Firewalls
  • SIEM
  • IAM
  • Network Security Monitoring tools
  • Antivirus

Software development infrastructure

  • Development and testing environments
  • CI/CD pipeline
  • Containerization tools
  • Dependency management systems

IT Director at ScienceSoft

A good managed IT service provider is your strategic partner

“An MSP is not just a team who manages your daily IT operations, though it’s already a huge workload off your shoulders. What’s more, a good managed IT service provider is your strategic partner and can significantly optimize the cost and efficiency of your IT by driving small and large changes, like improving network latency or embracing demand-driven cloud computing.”

About ScienceSoft

  • 34 years in IT services.
  • 15 years of experience in ITSM.
  • 10 years in applying DevOps practices.
  • 750+ IT experts including Microsoft Certified Professionals, AWS Certified Solutions Architects, AWS Certified SysOps Administrators, AWS Technical Professionals, Red Hat Certified System Administrators.
  • ITIL personnel holding ITSM-related certificates.
  • ISO 9001 and ISO 27001 certifications confirming robust quality management and information security approaches.
  • Partnerships with Microsoft, AWS, ServiceNow, Salesforce, Oracle, Adobe. 

Managed IT Services ScienceSoft Delivers

We plan a scope of managed IT services individually for each client.

  • Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
  • IT infrastructure optimization roadmap with tactical solutions to identified problems.
  • IT infrastructure cost optimization.
  • Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
  • Reporting on the availability, uptime and response time of every infrastructure node.
  • Troubleshooting to maintain the infrastructure productivity.
  • Managed Network Operations Center (NOC).

IT infrastructure administration

  • User administration, regular software configuration and updates.
  • Management of servers, network, cloud and on-premises data centers, and cloud services.
  • Virtual desktop administration.
  • Vulnerability assessment.
  • Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
  • L1 help desk – resolution of user issues.
  • L2 help desk – resolution of technical issues that don’t require code changes.
  • L3 help desk – resolution of technical issues at the code level.
  • AWS, Azure and multi-cloud infrastructure management.
  • Deployment of cloud infrastructures.
  • Applications and data migration to the cloud.
  • Cloud monitoring and optimization.
  • Application monitoring with a focus on critical metrics, like application availability and response time.
  • Application troubleshooting.
  • Application modernization (including application re-engineering, re-architecting, redesign).
  • Application evolution with continuous delivery of new features and design experiments.
  • Deployment of CI/CD pipeline.
  • Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
  • Implementation of test automation.
  • Design of an automated monitoring solution.
  • Security audits.
  • Vulnerability assessment.
  • Penetration testing.
  • Compliance program planning/assessment.

Estimate the Cost of Managed IT Services for Your Case

Please take 5 minutes to help us understand your needs. We’ll get back to you quickly with a tailored service offering and a quote.

*Which sentence describes your situation best?

*What kind of help do you need?

*Which IT infrastructure components do you need to manage?

*Where do you host your IT infrastructure?

Please indicate what cloud(s) you are using.

Please indicate the type of cloud deployment.

*Which infrastructure management activities are you considering?

What service time coverage are you considering?

For help desk services, please select the support level(s) you need

How many L1 and L2 tickets, if any, do you expect per month?

Please indicate what security services you need.

If you need to design new infrastructure components, please indicate the projected components.

Please indicate your migration strategy.

Almost done!

Please let us know where we should send your project estimate.

Your contact data

Preferred way of communication:

Our team is on it!

ScienceSoft's experts will study your case and get back to you with an answer within 24 hours.

Our team is on it!

How We Make Our Cooperation Comfortable and Risk-Free

Flexible cooperation models

ScienceSoft is a full-service MSP provider – we can take care of all IT operations within your company. Also, we support co-managed cooperation and can share responsibilities with your internal IT infrastructure department or other IT services vendors.

SLA-based service delivery

We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.

Check sample KPIs for some of our managed IT services

Sample KPIs for some of our managed IT services

Help desk:

  • First response time.
  • Customer Satisfaction Score (CSAT).
  • Resolution rate.
  • Abandonment rate for calls


  • Networks/software/devices monitored.
  • Incidents detected.
  • Incidents resolved.
  • Incident response time.

Application support:

  • Application availability.
  • Application change requests implemented.
  • Application change requests waiting in backlog.
  • Satisfaction of key application stakeholders.


24/7 availability and fast responsiveness

We will be on guard of your infrastructure health round the clock. Commonly, we need max 8 hours to make urgent fixes and 1 day – 2 weeks to deliver new functionality.

Smooth communication

According to your individual preferences, we agree on the best ways and frequency of our communication (tools, level of detail, timing). If your team is non-English-speaking, we are likely to provide a contact person for your language.

Knowledge transfer

When working in the co-managed cooperation mode, we organize the transfer of knowledge to your architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators.

Guaranteed quality and data security

Delivering managed IT services, we rely on our quality-first approach to make sure you derive most value from cooperation with ScienceSoft. Your data stays safe on our side due to our ISO 27001-certified mature information security management based on our security policies and processes, advanced technologies and skilled professionals.

Customer Stories and Results We Achieved

IT Infrastructure Support for a Private Diversified Business

IT Infrastructure Support for a Private Diversified Business

  • Servers and server hardware, databases (MS SQL Server, Oracle, Pervasive SQL, Sybase SQL Anywhere), LANs and WANs, antivirus and antispam systems, virtualization systems, communication systems, MS SharePoint platform, backup systems, 20 internal infrastructure services.
  • L2-L3 support.

Result: Flawless performance of 28 infrastructure elements

Remote IT Support for a US Telecommunications Services Provider

Remote IT Support for a US Telecommunications Services Provider

  • Web services (mainly, built with Windows Communication Foundation) responsible for data processing (text, voice, etc.) and data providing as well as a user self-service web app.
  • Code refactoring.
  • Continuous troubleshooting and optimization.

Result: Improved web user experience

L2, L3 Support of a Marketing Campaign Management Solution

L2, L3 Support of a Marketing Campaign Management Solution

  • Based on the microservices architecture, the solution is under ongoing development, connects with several external applications (e.g., mobile iOS clients) and deals with big data processing.
  • 36% decrease in issues reported by users.
  • 97% application user satisfaction rate.

Result: Solution issues decreased by 36%

Advertising Software Modernization for the Phytotherapy Market

Advertising Software Modernization for the Phytotherapy Market

  • Refactoring activities to improve code readability and consistency with coding standards.
  • Code splitting into smaller testable components to conduct unit testing.
  • Application re-architecting.

Result: Migration to multi-tenant architecture

IT Infrastructure Security Testing for an Asian Retail Bank

IT Infrastructure Security Testing for an Asian Retail Bank

  • Vulnerability assessment and penetration testing of 60 external IP addresses.
  • Internal network vulnerability assessment and penetration testing.
  • Security risk assessment of the client digital channels.
  • Simulation of social engineering attacks.

Result: Improved protection against internal and external threats

Cloud Infrastructure Maintenance and Support for a European SaaS Provider

Cloud Infrastructure Support for European SaaS Provider

  • A cloud environment of 300 servers running Windows and Linux with multiple virtualization platforms such as XenServer, KVM and VMware vSphere.
  • Creation, migration and modernization of services and infrastructures.
  • Improving scalability and performance.

Result: Cloud infrastructure cost reduction

DevOps Implementation for a Retail and Hospitality Company

DevOps Implementation for a Retail and Hospitality Company

  • CI/CD pipeline implementation.
  • Load balancing and HTTP caching.
  • IT infrastructure monitoring and log management.

Result: Faster software delivery

Data Center Infrastructure Deployment and Support

Data Center Infrastructure Deployment and Support

  • 80 physical servers and 200 virtual machines that run Windows and Linux with VMware vSphere.
  • Data center infrastructure design.
  • L2 and L3 support.

Result: Disaster-tolerant data center

Our Long-Term Clients Say

View all customer reviews

We Know What Thoughts Might Bother You

Here, we answer the most frequent questions from our clients. But don’t hesitate to discuss with us whatever doubts you have on your mind.

Is it really more cost-effective to hire an MSP than have an in-house IT team?

  • Working with an MSP, you get access to the whole IT expertise this company has. Just imagine how many IT employees you need to hire full-time to get an equivalent.
  • Let us recall potential days of absence of your in-house employees and say that outsourced managed support is uninterrupted.
  • Managed IT support works for the prevention of serious IT disruptions. For you, it means not only uninterrupted business processes but also your peace of mind.

How can we be sure of the security of our business data if we give access to our software to a third party?

You should choose an MSP with a rigorous approach to data security. ISO 27001 certification, a globally recognized information security standard, is a quality mark for such an approach.

Are there any hidden fees in managed IT services?

There is an SLA for you not be bothered with such worries. An SLA ensures the transparency and cost predictability in managed services as it puts on paper the scope and frequency of services provided by an MSP.

Is it possible to have all-around IT support fully remotely?

Basically, yes. As a company providing professional managed IT services, ScienceSoft monitors remotely almost all IT components: software, networks, data storages, security tools, cloud services and apps. The only component that we can’t cover remotely is hardware.

Our Tech Stack for Managed IT Solutions

Flexible Pricing for IT Management Services

Per-ticket pricing

Best for: L1, L2 support, security management.

At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.

Fixed monthly fee

Best for: L3 support (defect fixes, minor functional changes), security management.

You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.

Time & Material (hourly billing with a cap)

Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)

You receive the end-of-the-month invoice based on the hours or efforts reported per month.

Mixed model (e.g., fixed monthly fee + T&M)

Best for: long-term cooperation entailing miscellaneous services.

You can combine different pricing models best fitting the required activities comprising your service suite.

IT Stability without Huge Spending? Possible with ScienceSoft!

Outline the scope of IT services you might need, and we’ll come up with a best-priced offer to ensure the stability and evolution of the required IT components and processes.