Managed IT Services for Stable and Reliably Evolving IT Environment

Managed IT services - ScienceSoft

Managed IT services are a form of outsourced IT support intended to ensure high efficiency and timely improvement of your IT environment and processes within it. Managed IT services by ScienceSoft backed with 12 years of experience in ITSM span the all-round support for cloud, on-premises and hybrid infrastructures and include consulting and migration services for proactive IT evolution.

Poke to See Your IT Pains Cured

ISSUE

High infrastructure-related costs

FIXED

Optimal utilization of IT resources and plugging into mature ITSM processes

ISSUE

Low IT department performance

FIXED

Process automation and quick incident handling with mature ITSM practices and technologies

ISSUE

Low availability of apps and their frequent failures

FIXED

App performance monitoring and proactive optimization of app performance and scalability

ISSUE

Slow and costly digital transformation initiatives

FIXED

Structured change management

Efficient CI/CD environments, DevOps practices

ISSUE

Inefficient infrastructure teams

FIXED

Result-oriented collaboration without finger-pointing. Adapting to customer’s systems, tools and reporting processes

Achieve IT Reliability Keeping Costs under Control!
ScienceSoft’s professionals will take good care of your IT infrastructure for you to enjoy its stability without excessive spending.

IT Infrastructure Components Our Managed IT Services Tackle

IT infrastructure components

Deliverables of ScienceSoft’s Managed IT Services

Increased IT services and infrastructure efficiency supported by:
  • Network diagrams
  • Architecture descriptions
  • Configuration management database
  • Implementation plan for infrastructure improvements
  • Documented operating procedures
Show SOPs 

Types of SOPs we deliver:

  • Change management
  • Incident management
  • Ticket resolution
  • Knowledge management
  • Risk management
  • Asset management
  • CI/CD processes
  • Reporting process
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Transparent service:
  • Regular service reports
  • Quarterly maintenance reports (performance, security, capacity, issues, patching, backups)
  • Health check reports
  • Security audit reports
  • Incident reports
CSAT and user adoption rate improvement via:
  • Surveys and action points based on the assessment results
  • Training materials for users
Compliance with industry standards:
  • Regulatory compliance reports
Cost-effective user support with:
  • Knowledge base articles
  • FAQ
  • User guides

REQUEST MANAGED IT SERVICES

Why Choose ScienceSoft as a Managed Services Provider

  • 12 years of experience in ITSM.
  • Microsoft Gold Partner, AWS Select Consulting Partner, IBM Business Partner.
  • 700 + full-time employees on board.

Your Questions about Managed Services Answered

How do I know if my IT infrastructure costs may be reduced?

We analyze the current state of your IT infrastructure to see the potential for its improvement and compare the TCO of your IT infrastructure managed in-house vs. by ScienceSoft.

Doesn’t outsourced IT infrastructure management pose a threat to corporate data security?

ScienceSoft adheres to strict security policies and applies in-house security management systems ensuring 24/7 security monitoring to prevent unsolicited access and ransomware threats to sensitive data.

How can a managed service provider guarantee against premature service termination?

Our contracts provide for a substantial transition period so that no potential abrupt termination may occur. As a rule, we deliver managed services to customers for several years, 10+ years in some cases.

See Our Managed Services Delivered!

Our Service Packages

Basic

Get your infrastructure continuously supported and optimized:

  • Proactive infrastructure monitoring
  • IT infrastructure administration:
    • User administration
    • Regular software configuration and updates
    • Network, data center, cloud service management
  • L1, L2, L3 support
  • Cloud usage optimization

Extended

Includes the Basic package and consulting on new infrastructure initiatives:

  • Analyzing problems in IT infrastructure and providing recommendations
  • Designing a new IT infrastructure or its components
  • Designing CI/CD pipelines
  • Advising on security improvement using the SecOps approach

Extended Plus

Includes the Extended package and modernization of your IT infrastructure:

  • Application and data warehouse migration to cloud
  • Integration of cloud and on-premises apps
  • Infrastructure and app evolution:
    • Introduction of minor fixes and major updates
    • Customizations and integrations with SaaS products
    • App delivery automaion

Why You Need Managed IT Services Now

Opting for a managed services provider who will maintain and proactively improve your IT infrastructure is a reasonable step to get tangible gains sooner. Let the numbers speak:

  • -50%
    infrastructure support costs
  • -20%
    cloud costs
  • Up to 99.99%
    availability of apps
  • -10%
    app issues
  • 96.6%
    Customer/User Satisfaction Score
  • Start Improving Your IT Infrastructure NOW!
    ScienceSoft’s professionals will keep your IT infrastructure reliable and highly efficient 24/7 to let you focus on the strategic decisions only.
    COVID-19 – An update to our clients
    In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
    In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
    Stay safe and healthy,
    Nikolay Kurayev,
    Chief Executive Officer at ScienceSoft