en flag +1 214 306 68 37

Managed IT Services

35 years in IT.

• Flexible time coverage: 24/7, 12/7, 12/5, 8/5.

• Urgent fixes within 8 hours, new features in 1–14 days.

ISO 27001-certified information security management.

Managed IT Service Provider - SceinceSoft
Managed IT Service Provider - SceinceSoft

Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to evolving business needs. 

With 35 years in IT, ScienceSoft can become your trusted partner to monitor, troubleshoot, and evolve all (or any) components of IT infrastructure. We keep the process and costs transparent by documenting the service scope and KPIs in an SLA.

How We Make Our Cooperation Comfortable and Risk-Free

Flexible cooperation models

ScienceSoft is a full-service MSP provider – we can take care of all types of IT operations within your company. Also, we support co-managed cooperation and can share responsibilities with your internal IT infrastructure department or other IT services vendors.

SLA-based service delivery

We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.

Check sample KPIs for some of our managed IT services

Sample KPIs for some of our managed IT services

Help desk:

  • First response time.
  • Customer Satisfaction Score (CSAT).
  • Resolution rate.
  • Abandonment rate for calls


  • Networks/software/devices monitored.
  • Incidents detected.
  • Incidents resolved.
  • Incident response time.

Application support:

  • Application availability.
  • Application change requests implemented.
  • Application change requests waiting in backlog.
  • Satisfaction of key application stakeholders.


24/7 availability and fast responsiveness

We will be on guard of your infrastructure health round the clock. Commonly, we need max 8 hours to make urgent fixes and 1 day – 2 weeks to deliver new functionality.

Smooth communication

According to your individual preferences, we agree on the best ways and frequency of our communication (tools, level of detail, timing). If your team is non-English-speaking, we are likely to provide a contact person for your language.

Knowledge transfer

When working in the co-managed cooperation mode, we organize the transfer of knowledge to your architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators.

Guaranteed quality and data security

Delivering managed IT services, we rely on our quality-first approach to make sure you derive most value from cooperation with ScienceSoft. Your data stays safe on our side due to our ISO 27001-certified mature information security management based on our security policies and processes, advanced technologies and skilled professionals.

IT Director at ScienceSoft

A good managed IT service provider is your strategic partner.

An MSP is not just an alternative to an in-house IT department that manages your daily IT operations, though it’s already a huge workload off your shoulders. A good managed IT company is your strategic partner and can significantly optimize the cost and efficiency of your IT by driving small and large changes, like improving network latency or embracing demand-driven cloud computing.

One Team for All Your IT Tasks

A managed IT services provider (MSP) is a third-party company that manages your IT infrastructure and software under the SLA. An MSP for companies with complex and dynamic infrastructures, ScienceSoft can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.

IT infrastructure components - ScienceSoft

IT components we manage

* We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.


  • Desktops
  • Laptops
  • Mobile devices
  • IoT devices


  • Custom applications
  • SaaS applications
  • Cloud applications
  • Switches
  • Routers
  • Wireless access points
  • Modems
  • Hubs
  • Servers

Data storage

  • Databases
  • Data warehouses
  • Data lakes
  • Cloud data storage

Security tools

  • Firewalls
  • SIEM
  • IAM
  • Network Security Monitoring tools
  • Antivirus

Software development infrastructure

  • Development and testing environments
  • CI/CD pipeline
  • Containerization tools
  • Dependency management systems

About ScienceSoft

  • 35 years in IT services.
  • 16 years of experience in ITSM.
  • 11 years in applying DevOps practices.
  • 750+ IT experts, including Microsoft Certified Professionals, AWS Certified Solutions Architects, AWS Certified SysOps Administrators, AWS Technical Professionals, Red Hat Certified System Administrators.
  • ITIL personnel holding ITSM-related certificates.
  • ISO 9001 and ISO 27001 certifications confirming robust quality management and information security approaches.
  • Partnerships with Microsoft, AWS, ServiceNow, Oracle, Adobe

Managed IT Services ScienceSoft Delivers

We plan a scope of managed services individually for each client.

  • Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
  • IT infrastructure optimization roadmap with tactical solutions to identified problems.
  • IT infrastructure cost optimization.
  • Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
  • Reporting on the availability, uptime and response time of every infrastructure node.
  • Troubleshooting to maintain infrastructure productivity.
  • Managed Network Operations Center (NOC).

IT infrastructure administration

  • User administration, regular software configuration and updates.
  • Management of servers, network, cloud and on-premises data centers, and cloud services.
  • Virtual desktop administration.
  • Vulnerability assessment.
  • Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
  • L1 help desk – resolution of basic user issues.
  • L2 help desk – resolution of complex technical and basic infrastructure issues and requests.
  • L3 help desk – resolution of app issues on the code level, advanced infrastructure-related problems and requests.
  • AWS, Azure and multi-cloud infrastructure management.
  • Deployment of cloud infrastructures.
  • Applications and data migration to the cloud.
  • Cloud monitoring and optimization.
  • Application monitoring with a focus on critical metrics, like application availability and response time.
  • Application troubleshooting.
  • Application modernization (including application re-engineering, re-architecting, redesign).
  • Application evolution with continuous delivery of new features and design experiments.
  • Deployment of CI/CD pipeline.
  • Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
  • Implementation of test automation.
  • Design of an automated monitoring solution.
  • Security audits.
  • Vulnerability assessment.
  • Penetration testing.
  • Compliance program planning/assessment.

Who Needs Managed IT Services?

IT Director at ScienceSoft

The obvious answer would be any company without an in-house IT team that still needs to guarantee the smooth functioning of its IT infrastructure. But it doesn’t mean you can’t benefit from working with an MSP even if you have full-time or part-time IT experts. The beauty of managed IT services is flexibility and on-demand scalability. You can outsource only one IT direction (say, help desk or DevOps) or even a single role that’s missing from your team. At ScienceSoft, we have plenty of experience working on split-responsibility projects where our experts collaborate with the client’s IT team or other MSPs.

Our Selected Projects

Our Long-Term Clients Say

Due to our business growth, we decided to outsource the continuous development, support and maintenance of our proprietary internal systems. ScienceSoft coordinated knowledge transfer, discovery of our internal systems, then transitioned into supporting those systems and taking on projects to evolve their functionality. We recommend ScienceSoft as a trustworthy partner with skilled technical specialists on board.

ScienceSoft has been vital to our company’s growth in ecommerce over the last 3 years. We rely on the team for a variety of Magento support tasks, and they always deal with our problems fast. They are a very versatile company in terms of the number of services they provide. With their help, we’ve successfully upgraded our platform, improved our front-end UI, and developed a more efficient internal workflow to support our customers.

ScienceSoft has been providing an excellent level of service maintaining our application’s AWS infrastructure, as well as deploying and configuring new Linux-based virtual machines and AWS cloud services. During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application stable and high-performing. We would certainly recommend ScienceSoft as a reliable managed infrastructure service provider.

Benefits of Hiring a Mature MSP

Cost savings

Likely, you don’t need a large team of full-time IT specialists to manage your infrastructure. With an MSP, you pay only for the actual work done and can easily scale the team without the lengthy hiring process.

Access to diverse expertise

Depending on your needs, ScienceSoft gives you instant access to a broad pool of IT experts equipped to solve your unique problem, be it software defects or security vulnerabilities.

Round-the-clock support

ScienceSoft provides teams that cover different time zones, night shifts, or holidays to ensure reliable support regardless of the date or time of day.

Uninterrupted services

A mature MSP will take full responsibility for uninterrupted service delivery, meaning the work doesn’t halt if an employee calls in sick – an MSP will quickly provide a substitute.

ScienceSoft Answers Frequent Questions

Is it really more cost-effective to hire an MSP than have an in-house IT team?

  • Working with an MSP, you get access to the whole IT expertise this company has. Just imagine how many IT employees you need to hire full-time to get an equivalent.
  • Let us recall potential days of absence of your in-house employees and say that outsourced managed support is uninterrupted.
  • Managed IT support works for the prevention of serious IT disruptions. For you, it means not only uninterrupted business processes but also your peace of mind.

How can we be sure of the security of our business data if we give access to our software to a third party?

You should choose an MSP with a rigorous approach to data security. ISO 27001 certification, a globally recognized information security standard, is a quality mark for such an approach.

Are there any hidden fees in managed IT services?

There is an SLA for you not be bothered with such worries. An SLA ensures the transparency and cost predictability in managed services as it puts on paper the scope and frequency of services provided by an MSP.

Is it possible to have all-around managed support fully remotely?

Basically, yes. As a company providing professional managed IT services, ScienceSoft monitors remotely almost all IT components: software, networks, data storages, security tools, cloud services and apps. The only component that we can’t cover remotely is hardware.

Our Tech Stack for Managed IT Solutions

Flexible Pricing for IT Management Services

Per-ticket pricing

Best for: L1, L2 support, security management.

At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.

Fixed monthly fee

Best for: L3 support (defect fixes, advanced app and infrastructure issues and requests), security management.

You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.

Time & Material (hourly billing with a cap)

Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)

You receive the end-of-the-month invoice based on the hours or efforts reported per month.

Mixed model (e.g., fixed monthly fee + T&M)

Best for: long-term cooperation entailing miscellaneous services.

You can combine different pricing models best fitting the required activities comprising your service suite.

Estimate the Cost of Managed IT Services for Business

Please answer a few simple questions about your IT outsourcing needs to help our experts calculate your quote quicker.


*Which statement describes your needs best?

*Which statement describes your processes best?

*Where is your IT infrastructure hosted?

*Which IT components do you need to manage? (Select all that apply)

Are you planning to design new infrastructure components?

Are you planning to migrate infrastructure components to the cloud or to another cloud?

*What service time coverage are you considering?

Would you require user support?

*How many support requests from users are you expecting per month, approximately?

Your contact data

Preferred way of communication:

Our team is on it!

ScienceSoft's experts will study your case and get back to you with the details within 24 hours.

Our team is on it!