Meet ScienceSoft’s Employees — the People Who Will Drive Your Project to Success
We want to devote this page to the main driving force behind ScienceSoft — our people — and talk about a cross-functional team ScienceSoft has built.
Key Units We Have and What They Can Do for You
Project management office
60+ project managers who oversee all aspects of a project and ensure that ScienceSoft delivers on all agreements with a client.
Business analysis team
40+ business analysts and consultants who elicit project requirements and plan software in a way to ensure the expected business value.
Design team
10+ UX and UI designers who advocate human-centered, interactive, and visually balanced software design.
Web development team
60+ web solution architects and developers (PHP, Python, Golang, front-end development) who create customer-facing and back office apps. Since 2020, the team also develops blockchain expertise.
Mobile development team
70+ mobile developers who create native and cross-platform apps that people enjoy using in their daily lives or for work purposes.
IT infrastructure team
60+ system administrators and engineers who build and maintain high-performing, scalable, and cost-effective infrastructures for our clients.
.NET team
60+ .NET architects and developers who build highly scalable and multifunctional software using .NET framework.
Java team
30+ Java developers who create all types of software, from various business tools to complex IoT systems.
Data analytics team
20+ data engineers and scientists who create data-rich systems, turn raw data into insights, and deliver AI models with over 95% accuracy.
SharePoint team
10+ SharePoint developers who create handy business solutions based on SharePoint.
Dynamics 365 team
10+ experts who build business solutions (with a particular focus on CRM) based on Microsoft Dynamics 365 apps and Power Platform.
ESM (enterprise service management) team
20+ consultants and developers specializing in ServiceNow® platform, ScienceSoft’s technology choice for effective ESM.
Testing and QA team
70+ testing engineers who consistently ensure zero severe software defects in production.
Security team
20+ digital security experts who are always on alert for known and newly emerged security threats.
Help desk team
50+ L1–L2 support engineers ready to assist your software users 24/7 and offer fast response and resolution time.
Project Management Office (PMO)
I encourage my team to go beyond mere project administration and become a real project locomotive — to pave the shortest and easiest way to a project’s goals.
Facts
- There are over 60 project managers in our team.
- Among our project managers, we have experts with a niche specialization in a particular service (e.g., software testing, IT support) or domain (e.g., healthcare, blockchain). Highly proficient in their niches, project managers can see hidden risks and promising opportunities and make impactful decisions.
- Our project managers are certified in key methodologies and have years of experience leading projects with various budgets, team sizes, and duration.
What the team does for our clients
- Project planning to realistically assess the project budget, duration, and feasible results and synchronize the assessment results with the client’s expectations.
- Team management, from assembling the fitting team to maintaining a positive climate and smoothing the rough edges if needed.
- Risk management and mitigation to foresee possible project disruptions before they do some actual harm and lessen the negative impact if the risk materializes.
- Project execution management to factor in changes in the client’s requirements, business situation, or even market conditions and make respective decisions regarding the project’s going.
- Collaboration with the client-side stakeholders or other involved IT vendors that encompasses regular joint planning, knowledge sharing, and reporting.
Business Analysis Team
The goal of a business analyst is not to collect a client’s requirements as if they are ready and just waiting to be noted down. Our goal is to piece together a complete picture of a client’s situation, pains, goals, and expectations, both voiced by a client and elicited during our analysis.
Facts
- There are 40+ business analysts and consultants in our team.
- We have analysts specializing in a particular industry or technology. These are experts with hands-on and years-long experience in the field. For example, our healthcare consultant, Gala Batsishcha, is a Doctor of Medicine with 20+ years of working in healthcare and pharmaceutical companies.
- The culture of continuous learning and upskilling is particularly strong in our BA department. The team attends IT events, arranges workshops, and passes new certifications to stay on top of techniques and approaches to IT business analysis.
What the team does for our clients
- Idea productization and brand design including competition analysis, solution conceptualization, and defining product differentiation via a unique selling proposition.
- Requirements elicitation, structuring, and documenting using the best-suited techniques, e.g., document analysis, interviews, business process modeling, gap analysis, functional decomposition, CRUD matrices, and more.
- Solution’s functional design that describes all features and workflows and provides clear guidelines to developers.
- Change management to assess the feasibility and desirability of changes requested during development.
- Creation and maintenance of up-to-date project documentation as a single source of truth for the project’s team and for future reference.
Design Team
Design trends come and go. I certainly encourage my team to stay aware of trends but don’t support using them blindly just for the sake of being modern. Brand identity and a timeless sense of style are much more reliable cornerstones to build on.
Facts
- There are 10+ UX and UI designers in our team.
- We design software for as long as we provide software development services — since 1989 — as one can’t go without the other.
- In software design, we adhere to ISO 9241 guidelines to create human-centered, universally accessible, and clearly visualized software that users can understand intuitively.
What the team does for our clients
- UX research and wireframing that lays the basis for usability in our software design. For each user persona created by the business analysis team, we plan user journeys. When we are confident in our understanding of users’ needs, we create wireframes as the first visual outline of the future design.
- UI design. We discuss your wishes and expectations regarding the style, color scheme, obligatory branding elements, and other important design nuances and visualize the software interface.
- UX and UI redesign. If you don’t need or don’t want to redevelop your software right now but feel that it needs a breath of fresh air, we can noticeably improve its usability by simply giving it a new look.
Web Development Team
We always strive for the best user experience in web apps, meaning both the availability of all required workflows and their convenience. Sometimes, we have to reject a client’s idea and offer a viable alternative to achieve the goal.
Facts
- Our web development team comprises 60+ experts: web solution architects, front-end developers, and back-end developers coding in PHP, Python, and Golang.
- ScienceSoft develops web software since 1999, virtually from the dinosaur web era. Except that web development didn’t go extinct but evolved by leaps and bounds to more interactive and feature-rich web apps that perform fast even for thousands of simultaneous users.
- Since 2020, the team got interested in Web 3.0 and started developing blockchain competencies to build a new type of web apps — decentralized apps.
- In total, we’ve done 1,900+ web projects, including web portals, ecommerce solutions, enterprise systems, and websites.
What the team does for our clients
- Design and development of all types of web apps. Whether we are working on a simple corporate website or a multi-function business system, we always keep in mind scalable architecture, a user-friendly interface, and uninterrupted performance for various workloads.
- Web consulting. Our most experienced web experts can guide your web development activities. Depending on your needs, they can share the knowledge in the form of recommendations or audit the work performed by your team and provide feedback.
- Blockchain consulting and development. We see the potential of blockchain much wider than just for crypto assets and leverage such capabilities as unbiased verification, enhanced security, and full transaction traceability for managing supply chain processes, documents, health records, and other valuable assets. Our team will help you assess the feasibility of using blockchain for your business needs and build blockchain-based software with a decentralized architecture.
- Web software modernization. Web technologies are developing rapidly, and what was enough several years ago may be outdated now. Our team is ready to keep your app contemporary, bring its functionality in line with your current needs, and improve its non-functional characteristics, such as performance, scalability, or security.
Web development team — curious and ever-learning
Mobile Team
At the end of the day, a mobile app’s success is determined by what percentage of the target audience chooses it among competitors in the niche. So, we have to do things not just well but better than others.
Facts
- There are 70+ mobile developers in our team who are proficient in Kotlin, Swift, Objective-C, Xamarin, Cordova, React Native, Flutter, and other mobile techs.
- In our portfolio of 350+ mobile projects, you will find apps for ecommerce, telemedicine, mobile banking, field service, remote control, and more.
- We started providing mobile development services in 2005 and grew our expertise in line with what the market demanded: from native to cross-platform apps and most recently PWAs.
- World-known brands trusted their mobile apps to ScienceSoft’s team:
What the team does for our clients
- Full product design that includes competitive market research, brand image development, app’s functional design, UX and UI design. You get a complete app concept with a vivid brand identity and suggested competitive advantage. To provide this service, our mobile developers work closely with business analysis and design teams.
- Development of native apps for iOS and Android that leverages all possibilities of native operating systems for enhanced performance, rich and dynamic user experience, and inherent access to device features (e.g., GPS, camera, or microphone).
- Development of cross-platform apps with a common functional core and custom adjustments to iOS and Android devices.
- PWA development, as a good way for companies to target both web and mobile audiences with one app.
- Agile evolution of mobile apps: we are ready to continuously brainstorm with your product team and implement new ideas to win and retain users.
Mobile development team — creative and trend-conscious
IT Infrastructure Team
IT infrastructure is the basis for smooth functioning of all IT-related processes within a company. Ensuring its uninterrupted operation is the bare minimum requirement we meet. What we strive for is the best availability and performance we can get at a desired cost.
Facts
- There are 65+ system administrators and engineers proficient in on-premises, cloud, and hybrid infrastructures.
- We started providing infrastructure management services in 2010. As the cloud was gaining traction, we partnered with AWS and Microsoft (Azure) to validate our expertise and offer partner benefits to our clients.
- Our team regularly undergoes and renews AWS and Azure certifications to ensure that our knowledge is up-to-date.
What the team does for our clients
- Setup and maintenance of IT infrastructure, encompassing hardware and software, networks, data storages, software development infrastructures, and security systems.
- L1–L3 support of IT infrastructures to register, categorize, prioritize, and resolve incidents reported by users or raised by monitoring tools.
- Infrastructure migration to the cloud to leverage the benefits of lower maintenance costs and enhanced performance, infrastructure stability and security. We guarantee minimal downtime during the migration process.
- Setup of DevOps practices for containerization, IT automation, and application monitoring, resulting in a fast software development pipeline without compromising the quality of delivered software.
.NET Team
We use .NET to build software of any scale and purpose. This versatility has taught us to treat each project as a unique case and search for architectural and engineering solutions best suited particularly for it.
Facts
- There are 60+ .NET developers in our team.
- We made the first steps in .NET development in 2004; by now, the team has delivered 220+ .NET projects.
- The team has contributed greatly to our partnership with Microsoft, as .NET is one of Microsoft’s technologies ScienceSoft works with.
What the team does for our clients
- Architecting and developing .NET-based web, mobile, and desktop apps. We fully leverage the capabilities of .NET to create feature-rich, scalable, and high-performing software.
- .NET software modernization. We do legacy code refactoring, software reengineering, .NET stack upgrade to modern frameworks and libraries, and software documentation recovery even for 20-year-old software.
- .NET software audit and improvement. You can engage our .NET team to investigate and fix issues with software performance, scalability, user experience, and other aspects that bother you.
- Consulting for operating .NET software and ongoing projects if you need an unbiased take on your concern from experts with 10+ years of programming in .NET.
.NET team — persistent and initiative
Java Team
The seniority of our Java developers is determined by the ‘seniority’ of their code. Our standard is high: re-usable, readable, and maintainable code, as short as possible to implement the function.
Facts
- There are 40+ Java developers in our team.
- We started our Java development practice in the late 90s, almost immediately after the first Java version had been released. Step by step, we paved the way to the expertise we have now.
- We have 130+ large-scale Java projects in our portfolio.
What the team does for our clients
- Web software development in Java. The versatility of Java allows us to create different types of software for various business needs. The most widely demanded are ERP, CRM, EHR, BI, ecommerce solutions, supply chain management software, and web portals for customers, vendors, and employees.
- Mobile development in Java. Working together with the mobile team, our Java developers create engaging and inventive Android apps.
- Java-based software support. For already functioning software, we offer all kinds of support: audit, modernization, troubleshooting, and evolution with new features.
Java team — quick-witted and multi-skilled
Data Analytics Team
It may seem that data analytics is all about the discovery of ground-breaking insights every single day. In reality, we devote most of the time to taming missing, inconsistent, duplicate, erroneous, and other ‘bad’ data to extract the gold.
Facts
- There are 20+ data experts in our team who cover an end-to-end data management pipeline, from data collection to analytics and visualization.
- As the possibilities of data application are very versatile, our experts specialize in different data solutions: BI, big data, ML and AI, edge computing, and data science.
- 35 years ago, ScienceSoft started exactly from AI product development, so our data expertise is as mature as the company itself.
What the team does for our clients
- Setting up a proper data management pipeline. Driven by the data sources you have and the goals you want to pursue, our team plans and organizes the required data collection, processing, and storage processes. We also manage data access and security.
- Business intelligence and analytics implementation. We set up data analytics workflows (including self-service BI) and use proper visualization techniques to ensure that analytics insights are easy to interpret.
- Building advanced solutions like ML algorithms, data science, and AI for sophisticated data-based tasks like predictive mechanisms or pattern recognition in streaming data.
In SharePoint development, we are bound by the limits of the platform’s framework. But we haven’t had a case yet when we couldn’t meet a client’s requirement or offer a viable workaround. The key to this ability is the understanding that every project is a dialogue: we don’t rush to blindly implement all the voiced requirements, but discuss everything and help the client decide on the most beneficial course of action.
Facts
- Our SharePoint team comprises 10+ consultants and developers.
- ScienceSoft started its SharePoint direction in 2007, and in 2008, we entered into a partnership with Microsoft that is ongoing ever since.
- Our team has delivered 150+ SharePoint projects.
What the team does for our clients
- Development of SharePoint-based intranets, extranets, and systems for managing HR, knowledge, eLearning, and other business processes. In such internal corporate solutions, we go for branded design and business-specific customization of the SharePoint default platform to create a sense of community and give users a comfortable space to socialize.
- Migration, upgrade, optimization, and any other activity to improve your SharePoint-based solution. Among the areas we often target are UI design, content structure and navigation, security, performance, and overall usability. We can also deliver new solution features that you have in the backlog.
Dynamics 365 Team
It’s inspiring to see our clients witness a boost in employee productivity and customer loyalty after implementing Dynamics 365 solutions. Even with an engaged and committed team, you always need tools to help the team have controllable business processes, access the required information instantly, and understand the needs and situations of different customers.
Facts
- There are 10+ Dynamics 365 consultants and developers in our team.
- In 2008, we partnered with Microsoft and started exploring its range of Dynamics products, which was later rebranded into Dynamics 365.
- We have planned and implemented 25+ full-fledged Dynamics-powered business solutions.
- Our key area of expertise is powerful CRM solutions built on Dynamics 365 that encompass different customer interaction points, such as sales, marketing and advertising, customer service, and customer feedback collection.
What the team does for our clients
- Implementation of ERP and CRM solutions powered by Microsoft Dynamics 365 apps. For certain workflow automation goals, we also use low-code tools provided by Microsoft Power Platform. We cover all steps of solution implementation — planning, customization, and integration — so that you can come to us with a business need in mind and get a fitting solution that brings ROI from the moment of its launch.
- Migration from other platforms and tools to Microsoft Dynamics 365. We analyze the limitations and problems you have with your current solution to make sure we are solving all of them in a new one. While we are developing a Dynamics-powered solution and migrating your business data to it, we guarantee that your business processes will run undisturbed.
- Any kind of solution support and evolution covering issue investigation and fixing as well as the delivery of new features and updates.
Enterprise Service Management Team
Our most challenging goal is to balance rich ServiceNow functionality and hassle-free user experience. When we do customizations, we always keep user convenience in mind and eliminate the risk of ending up with overly complicated workflows.
Facts
- There are 20+ ServiceNow developers and consultants in our team.
- We started working with ServiceNow® in 2010. Among numerous ServiceNow products, we have the vastest experience in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM).
- ScienceSoft is a years-long Specialist ServiceNow partner, a testimony to our profound expertise and commitment to continuous learning.
What the team does for our clients
- Implementation of ESM solutions powered by ServiceNow. Together with you, our team will elicit and structure your business requirements and tailor the default ServiceNow platform to meet them. For automated data exchange and fast processes, we integrate the solution with other business systems involved.
- Migration from other platforms and tools to ServiceNow. We will help you leverage ServiceNow capabilities to bring more effectiveness and efficiency to your ESM processes.
- Support and evolution to keep your ServiceNow solution functioning flawlessly and evolving on demand.
Testing and QA Team
There is prejudice that software developers and testing engineers are antagonists, and the tension between them is inevitable. That’s not the attitude I foster at ScienceSoft. At our department, we put a lot of effort to introduce quality control mechanisms throughout the SDLC — this allows us to fix issues early instead of mounting them by release time and creating a burden for the development team.
Facts
- Among our 75+ testing engineers, we have experts with ISTQB certification and an average of 10+ years of experience in the field.
- We provide software testing services for 35 years.
- To date, we’ve delivered over 1,000 testing projects.
What the team does for our clients
- Testing and quality assurance for all software types, including web, mobile, desktop, and SaaS apps, as well as software relying on advanced techs like blockchain, IoT, or big data. Depending on the testing goals and required deadlines, we can go with manual or automated testing. To validate the software quality, our team tests all software aspects:
- Functionality.
- Compatibility.
- Performance.
- Usability.
- Localization.
- Accessibility.
- Security.
Testing team — careful and detail-oriented
Security Team
I believe that it’s better to overthink than underthink in cybersecurity. As cybercriminals are constantly inventing new ways to attack, we should constantly be on guard, tracing and blocking new tricks of evil minds.
Facts
- There are 20+ security experts in our team, including Certified Ethical Hackers, cloud security experts, SIEM/SOAR/XDR specialists, DevSecOps engineers, and compliance consultants.
- Our experts follow NIST CSF, OWASP ASVS, CIS Benchmarks, ISO 27001, and other major security regulations.
- We provide cybersecurity services since 2003.
What the team does for our clients
- Security assessment as a starting point to understand your current security posture and clearly see the loopholes. For all-around security assessment, we may employ security audit and risk assessment as well as intrusion-simulating methods like penetration and social engineering testing.
- Security program development. Our security program covers risk management, protective measures, threat detection, incident response and recovery. It may target to protect software, underlying IT infrastructure components, and business data. We can also help you devise security policies and educate your employees to detect and react to social engineering attacks.
- Compliance assessment and maintenance, bringing your policies, procedures, software, and IT infrastructure in compliance with applicable data security regulations, such as HIPAA, PCI DSS, GDPR, and others.
Help Desk Team
To ensure fast and efficient resolution of issues, we don’t simply grow the number of agents as it would increase the service cost. Rather, we optimize our work routines. For example, we create scripts for repeat problems.
Facts
- There are 50+ L1–L2 support agents in our team.
- We started a help desk direction in 2007.
What the team does for our clients
- L1–L2 support to fix basic and complex user-side issues (e.g., with passwords, access management, software installation) and escalate L3 tasks to software engineers. Our help desk team uses various communication channels (service desk, phone, email, etc.) and speaks the most widely used languages (English, Spanish, German, etc.).