Ecommerce Testing Services
Even when browsing through your ecommerce website, your potential customers can be click away from going to your competitors. An unreliable ecommerce solution when your target audience faces bugs, security and functionality breaches, website unavailability will certainly reduce your sales level. Moreover, it’s a serious threat to your reputation.
Spending money on ecommerce solutions, you need to be sure that they work for the benefit of your business.
ScienceSoft is ready to test your ecommerce solution and thus help you establish smooth online sales to win and retain customer attention.
What We Test
We test multiple aspects of your ecommerce solution to make sure that it is well-performing from the inside and attractive from the outside, which will help to keep your customers engaged and enjoying their shopping experience.
We simulate customer journeys and evaluate user experience that an ecommerce solution can provide. We check whether graphical user interface (GUI) elements (icons, widgets, etc.) are displayed properly, goods are sorted and displayed correctly and with right descriptions, customers are redirected to the right pages, and so on.
We study whether your ecommerce solution offers the best possible user experience with the variety of devices your customers may use (smartphones, tablets, computers) in the variety of environments.
We test such aspects as shopping cart functionality (adding items to the cart and removing them, applying discount codes and so on), order processing and tracking, payment processing and more.
We test whether your databases and data warehouses are prepared to receive and store huge flows of data generated by your customers. We also check whether the data analytics components of your ecommerce solution are tuned to generate meaningful and not misleading insights from the data about your customers, their behavior and their purchases, the proportion of your ecommerce website visitors that turn into your customers, and so on.
We test whether your ecommerce website stands high loads, has no performance issues when goods’ prices and descriptions are updated, and so on. We can also provide quick performance testing of your solution before sales, e.g., the Black Friday sale.
We test how your ecommerce solution is connected to other systems responsible for multiple sales-related operations (payment gateways, PIM, CRM, delivery management system) and check whether the data is transferred without delays to and from your ecommerce solution.
We identify and assess security vulnerabilities in your solution, conduct penetration testing to imitate a real attack and offer recommendations for reducing security risks. We can test your ecommerce solution using black-box, white-box and grey-box methods.
How We Can Cooperate
Independent testing during implementation
Before the launch of an ecommerce website or a customer application you’ve developed, we ensure that all the components of your solution (search functionality engines, billing systems, databases and so on) are integrated and perform their functions well, comply with the security standards regulations and perform well even under heavy loads.
We impartially test your ecommerce solution from the end user perspective and check its compliance with your business requirements and security standards.
Managed testing services
We provide ecommerce testing at each stage of developing an ecommerce solution: from testing project requirements to upgrade and migration testing. Also, when a solution is implemented, we are ready to regularly assess whether business processes continue to work as intended.
How We Test Your Ecommerce Solution
Analyzing your ecommerce project’s requirements
We study project requirements and help you improve them, if needed (e.g., they may be incomplete).
Test planning and design
We prepare a detailed testing plan considering your ideas and expectations. We make test cases covering every aspect of your ecommerce solution.
We test your ecommerce solution and identify defects and possible areas of improvement.
Analyzing testing results
We provide you with the test summary report describing the identified bugs and analyzing their nature. Also, we give you the overall feedback on the quality of your ecommerce solution.
Challenges We Solve
Testing a standalone ecommerce solution doesn’t guarantee its success
It’s critical to test an ecommerce solution together with a number of external systems it’s connected to (such as payment gateways, PIM, CRM and delivery management system). We develop a testing strategy based on the understanding of your solution’s structure and the connections it’s expected to support. Our experts have a deep understanding of the systems an ecommerce solution is expected to align and exchange data with.
UX, which is essential for an ecommerce solution success, is subjective
Although it’s hardly possible to tailor an ecommerce solution to every user’s taste, we gather statistics and conduct analytics, set up user interviews and surveys, compare your solution against recognized heuristics to minimize subjectivity in testing ecommerce UX.
Due to a high personalization level, different customers have different page views
To address this challenge, we offer testing your solution with and without personalization. To test personalization, we create a purchase history, a site view history, a Google search history and other aspects depending on the working principles of your personalization engine.