Software Development Outsourcing – on Target, on Budget

For IT companies

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Business analysis

If you include BA into your outsourcing contract, we can either run it on our own or in cooperation with your in-house BA specialists.

For each project, we allocate business analysts who specialize in the relevant areas to interview project stakeholders, elicit and process all business and user requirements from your side. Then, we perform all-round investigation of the business problems to be solved with IT and propose possible solutions. As soon as you choose the solution that suits your budget, functionality and time expectations, we prepare detailed specification for a development team.

Software development process and management

In every project, we perform UX and UI design, build architecture as well as run coding, integration and deployment. We work according to a wide range of development methodologies, including Agile and DevOps, and apply CI/CD approaches to speed up software delivery. Focusing on iterative development, we can deliver the first version of a new application within 6-9 months since the project ramp-up and provide further enhancements every 2-6 weeks. Our developers are always enthusiastic about new technologies and non-trivial architectures to maximize the value that the developed applications bring to your business, however focusing on software reliability first.

We run the overall project management and report to you on the progress of each project. Our account managers ensure and report on the compliance of the whole project pipeline with your strategic software development goals.

QA process and management

You can either include QA into your outsourcing contract with ScienceSoft or leave it with your in-house QA team or your QA vendor, in which case we will collaborate with them throughout all project stages.

We employ a holistic approach to QA which means not only testing each application, but also preventing problems in software architecture and code to achieve SLOs. In our team, QA matters to everyone involved (BAs, PMs, developers, testers, infrastructure engineers, etc.). Our QA activities start as early as the requirements gathering stage to ensure your needs are properly covered. Our developers hold regular unit tests and code reviews. We perform continuous testing within the development process, including functionality, performance, usability, integration, compatibility and security testing. We also apply an appropriate amount of test automation to speed up delivery and bring a number of missed bugs down to a minimum.

We quarterly assess our QA processes and adjust them. All our QA activities are aimed at achieving maximum application availability as well as avoiding functional errors, low application performance and poor quality of UX, architecture, and code.

Risk management

For each project separately and for the entire project pipeline, we define and estimate risks related to the project budget, delivery time, cybersecurity, new technologies and personnel. Then, we prepare risk mitigation plans for each risk, monitor risks regularly and report to responsible project stakeholders to keep all parties fully informed about existing risks and their states and ensure the consistency of risk management actions.

Change management

We can fully manage all substantial changes in your applications: we discuss the changes with all parties concerned, define how the changes can influence the applications’ functionality, usability, security and other aspects and then implement the changes.

Together with your assigned representatives, we can co-manage the changes that your new or updated applications are likely to cause to your business operations and facilitate digital transformation of your business processes. We can also conduct user training to improve user adoption.

And if there is a need to introduce any changes concerning a particular project or the whole project pipeline (e.g., to change project prioritization), we make sure that such changes are promptly discussed, carefully planned and implemented.

Infrastructure configuration management

We can configure the IT infrastructure for application delivery using DevOps and CI/CD practices according to your guidelines, or make the existing infrastructure better suit development needs. We can also work within the infrastructure configured by your specialists or vendors (MSP), including within the DevOps approach.

Application support

Along with software development and modernization, we provide application support for every project and cover the following aspects:

• Administration: conducting user management (say, authorizing new users and establishing access levels according to user roles), changing software configurations (e.g., changing pathways to databases after new releases).
• Application monitoring: assessing the performance of your applications, detecting weak spots and performance drops to eliminate them timely.
• Troubleshooting: cleaning erroneous data from the database, fixing bugs.
• Evolution: developing, testing and deploying new features according to your change requests to ensure that your applications always stay relevant to your business needs.
• Establishing multi-tier support (L2-L4) to better allocate support team resources and match support agents with the issues of their specialization.

Evolving software and keeping it stable

We have the expertise to provide quick evolution of your software without putting at risk its stability or exceeding your budget limitations.

Providing a strong BA team

Our business analysts are experienced enough to gather and analyze your needs as well as elicit and manage your requirements while avoiding double costs.

Maintaining reasonable development costs

We use mature management processes and effective software development methodologies (CI/CD, DevOps), optimally utilize resources and offer reasonable rates without compromising software and process quality to make sure we achieve your software development goals without excessive costs.

Sharing wide industry and domain expertise

Front end: HTML, CSS, JavaScript (including Angular, React, Backbone, Meteor).

Back end: .NET, Java, Python, PHP, Node.js.

Mobile: iOS, Android, Windows Phone, Apache Cordova, Xamarin.

Cloud: Microsoft Azure, Amazon AWS, Google GCP, DigitalOcean, Rackspace.

Traditional databases: Microsoft SQL Server, MySQL, Oracle, SQL Azure, PostgreSQL.

Big data: MongoDB, Apache Hadoop, Apache Cassandra, Azure Cosmos DB, Amazon RedShift, Apache Zookeeper, Apache Kafka, Apache Spark.

DevOps: Docker, Kubernetes, Mesos, Ansible, Chef, Puppet, Terraform, GitLab CI/CD, Jenkins, Bamboo, CodeShip, TeamCity, Travis CI, Cloud Foundry.

Platforms expertise: Dynamics 365, Salesforce, Magento, SharePoint, ServiceNow.

Architecture types: traditional 3-layer architecture, service-oriented architecture (SOA), microservices-based architecture, reactive architecture, various approaches to enterprise application integration.

Innovative technologies: the Internet of Things (IoT), artificial intelligence (AI), machine learning, data science, computer vision, blockchain.

Retiring languages for recoding your legacy applications: PowerBuilder, Delphi, VB, C++, COBOL.