Software Development Outsourcing – on Target, on Budget

With experienced project managers, flexible resource management and structured collaboration among all project participants, we build our internal processes the way that allows us to be self-managed. At the same time, the outcomes we deliver are transparent and easily controllable. We design a comprehensive system of KPIs fit for your needs and agree on service level objectives (SLOs). Later, we target SLOs to deliver the outcomes you need, while you use KPIs and SLOs to control service delivery without being deeply involved in it.

Cooperating with you and your vendors, we build friendly and open communication and avoid creating conflicts. We can either work with your business users and subject matter experts directly or through your IT department as an intermediary.

You have full insight into our development process: we document our work in a shareable knowledge base that you can connect to anytime. Besides, you have access to our tracking systems such as Jira.

We can run BA on our own or in cooperation with your in-house BA specialists. For each project, we allocate BAs who specialize in the relevant areas to interview project stakeholders and elicit all business and user requirements. Then, we perform all-round investigation of the business problems and propose possible IT solutions. After you choose the solution that suits your budget, functionality and time expectations, we prepare detailed specification for a development team.

In every project, we perform UX and UI design, build architecture as well as run coding, integration and deployment. We run the overall project management and report to you on the progress of each project.

You can either include QA into your outsourcing contract with ScienceSoft or leave it with your in-house QA team or your QA vendor, in which case we will collaborate with them throughout all project stages. We employ a holistic approach to QA which means not only testing each application, but also preventing problems in software architecture and code to achieve SLOs.

For each project separately and for the entire project pipeline, we define and estimate risks related to the project budget, delivery time, cybersecurity, new technologies and personnel. Then, we prepare risk mitigation plans for each risk, monitor risks regularly and report to responsible project stakeholders to keep all parties fully informed about existing risks and their states and ensure the consistency of risk management actions.

Together with your assigned representatives, we can co-manage the changes that your new or updated applications are likely to cause to your business operations and facilitate digital transformation of your business processes. We can also conduct user training to improve user adoption.

We can configure the IT infrastructure for application delivery using DevOps and CI/CD practices according to your guidelines, or make the existing infrastructure better suit development needs. We can also work within the infrastructure configured by your specialists or vendors (MSP), including within the DevOps approach.

Along with software development and modernization, we provide application support for every project and cover such aspects as administration, application monitoring, troubleshooting, application evolution and multi-tier support.