Software Development Outsourcing – on Target, on Budget

Software development outsourcing - ScienceSoft

If you lack internal software development resources or expertise to support your business growth or digital transformation initiatives, ScienceSoft is ready to take over your development projects (either the entire pipeline or its part) and ensure the effectiveness and transparency of our cooperation.

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ScienceSoft Highlights

ScienceSoft Highlights

  • 30 years in software development and IT consulting.
  • 1,850 successful projects.
  • 550 full-time employees onboard, including certified IT consultants, technical architects, developers and QA specialists, account managers, PMs and BAs.
  • Partnerships with Microsoft, IBM, Amazon, Oracle, Salesforce, Magento, ServiceNow and other tech leaders.
  • 6 Gold Microsoft Competencies: Application Development, Data Analytics, Datacenter, Data Platform, Messaging, and Collaboration and Content.
  • Microsoft Certified Technology Specialists, Microsoft Certified Professional Developers, Microsoft Certified Professionals, AWS Certified SysOps Administrators, Red Hat Certified System Administrators, as well as Salesforce, Magento and ServiceNow-certified developers and ISTQB-certified testers on board.
  • Forrester recognition as an application development and delivery vendor.
  • 76% of our revenue coming from 1+ year-long customers including eBay, IBM, Baxter, NASA JPL, Nielsen and more.

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Our Customers Say

ScienceSoft is a highly skilled and uniquely capable firm with multitudes of talent on-board. We have collaborated on a number of diverse projects over the years all of which have been utmost success for both us and our clients.

Nader Afshar, President, Persis Consulting Co.

 

Our Vision of Software Development Outsourcing

We can take over all your software development processes and cater for every project within your IT project pipeline. Throughout the cooperation, we aim to ensure smooth flow of your projects while delivering new applications on time and budget and adding new features to your existent applications frequently (say, 2-6 weeks depending on your needs). Outsourcing your project pipeline will help you use your internal resources more efficiently and access world-class technologies without hiring and training new employees.

Transparent outsourcing with KPIs and SLOs as its core

With experienced project managers, flexible resource management and structured collaboration among all project participants, we build our internal processes the way that allows us to be self-managed. At the same time, the outcomes we deliver are transparent and easily controllable. We design a comprehensive system of KPIs fit for your needs (as outlined below, for example) and agree on service level objectives (SLOs). Later, we target SLOs to deliver the outcomes you need, while you use KPIs and SLOs to control service delivery without being deeply involved in it.

A sample KPI system

Collaboration is key

Cooperating with you and your vendors, we build friendly and open communication and avoid creating conflicts. We can either work with your business users and subject matter experts directly or through your IT department as an intermediary. This sample structured approach to communication helps us design, build and maintain effective multilevel collaboration:

Our approach to collaboration

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What Our Offering Includes

Delivering our software development outsourcing services, we support two formats of projects:

New applications developed from scratch, put into production and evolved further.

Existing software that requires support and evolution.

Both formats of our services can involve the following components.

Business analysis

If you include BA into your outsourcing contract, we can either run it on our own or in cooperation with your in-house BA specialists.

For each project, we allocate business analysts who specialize in the relevant areas to interview project stakeholders, elicit and process all business and user requirements from your side. Then, we perform all-round investigation of the business problems to be solved with IT and propose possible solutions. As soon as you choose the solution that suits your budget, functionality and time expectations, we prepare detailed specification for a development team.

Software development process and management

In every project, we perform UX and UI design, build architecture as well as run coding, integration and deployment. We work according to a wide range of development methodologies, including Agile and DevOps, and apply CI/CD approaches to speed up software delivery. Focusing on iterative development, we can deliver the first version of a new application within 6-9 months since the project ramp-up and provide further enhancements every 2-6 weeks. Our developers are always enthusiastic about new technologies and non-trivial architectures to maximize the value that the developed applications bring to your business, however focusing on software reliability first.

We run the overall project management and report to you on the progress of each project. Our account managers ensure and report on the compliance of the whole project pipeline with your strategic software development goals.

QA process and management

You can either include QA into your outsourcing contract with ScienceSoft or leave it with your in-house QA team or your QA vendor, in which case we will collaborate with them throughout all project stages.

We employ a holistic approach to QA which means not only testing each application, but also preventing problems in software architecture and code to achieve SLOs. In our team, QA matters to everyone involved (BAs, PMs, developers, testers, infrastructure engineers, etc.). Our QA activities start as early as the requirements gathering stage to ensure your needs are properly covered. Our developers hold regular unit tests and code reviews. We perform continuous testing within the development process, including functionality, performance, usability, integration, compatibility and security testing. We also apply an appropriate amount of test automation to speed up delivery and bring a number of missed bugs down to a minimum.

We quarterly assess our QA processes and adjust them. All our QA activities are aimed at achieving maximum application availability as well as avoiding functional errors, low application performance and poor quality of UX, architecture, and code.

Risk management

For each project separately and for the entire project pipeline, we define and estimate risks related to the project budget, delivery time, cybersecurity, new technologies and personnel. Then, we prepare risk mitigation plans for each risk, monitor risks regularly and report to responsible project stakeholders to keep all parties fully informed about existing risks and their states and ensure the consistency of risk management actions.

Change management

We can fully manage all substantial changes in your applications: we discuss the changes with all parties concerned, define how the changes can influence the applications’ functionality, usability, security and other aspects and then implement the changes.

Together with your assigned representatives, we can co-manage the changes that your new or updated applications are likely to cause to your business operations and facilitate digital transformation of your business processes. We can also conduct user training to improve user adoption.

And if there is a need to introduce any changes concerning a particular project or the whole project pipeline (e.g., to change project prioritization), we make sure that such changes are promptly discussed, carefully planned and implemented.

Infrastructure configuration management

We can configure the IT infrastructure for application delivery using DevOps and CI/CD practices according to your guidelines, or make the existing infrastructure better suit development needs. We can also work within the infrastructure configured by your specialists or vendors (MSP), including within the DevOps approach.

Application support

Along with software development and modernization, we provide application support for every project and cover the following aspects:

  • Administration: conducting user management (say, authorizing new users and establishing access levels according to user roles), changing software configurations (e.g., changing pathways to databases after new releases).
  • Application monitoring: assessing the performance of your applications, detecting weak spots and performance drops to eliminate them timely.
  • Troubleshooting: cleaning erroneous data from the database, fixing bugs.
  • Evolution: developing, testing and deploying new features according to your change requests to ensure that your applications always stay relevant to your business needs.
  • Establishing multi-tier support (L2-L4) to better allocate support team resources and match support agents with the issues of their specialization.

What Makes Our Offering Stand Out

Evolving software and keeping it stable

We have the expertise to provide quick evolution of your software without putting at risk its stability or exceeding your budget limitations.

Providing a strong BA team

Our business analysts are experienced enough to gather and analyze your needs as well as elicit and manage your requirements while avoiding double costs.

Maintaining reasonable development costs

We use mature management processes and effective software development methodologies (CI/CD, DevOps), optimally utilize resources and offer reasonable rates without compromising software and process quality to make sure we achieve your software development goals without excessive costs.

Sharing wide industry and domain expertise

Industry competencies: Domain expertise:
  • Manufacturing
  • Healthcare
  • Retail
  • Professional services
  • Financial services
  • Telecoms, etc.
  • Customer relationship management
  • Financial management
  • Supply chain management
  • Asset management
  • Ecommerce solutions
  • B2B and B2C portals
  • Enterprise mobile applications

Technology Competencies

We have a wide range of technology competencies including the following:

Front end: HTML, CSS, JavaScript (including Angular, React, Backbone, Meteor).

Back end: .NET, Java, Python, PHP, Node.js.

Mobile: iOS, Android, Windows Phone, Apache Cordova, Xamarin.

Cloud: Microsoft Azure, Amazon AWS, Google GCP, DigitalOcean, Rackspace.

Traditional databases: Microsoft SQL Server, MySQL, Oracle, SQL Azure, PostgreSQL.

Big data: MongoDB, Apache Hadoop, Apache Cassandra, Azure Cosmos DB, Amazon RedShift, Apache Zookeeper, Apache Kafka, Apache Spark.

DevOps: Docker, Kubernetes, Mesos, Ansible, Chef, Puppet, Terraform, GitLab CI/CD, Jenkins, Bamboo, CodeShip, TeamCity, Travis CI, Cloud Foundry.

Platforms expertise: Dynamics 365, Salesforce, Magento, SharePoint, ServiceNow.

Architecture types: traditional 3-layer architecture, service-oriented architecture (SOA), microservices-based architecture, reactive architecture, various approaches to enterprise application integration.

Innovative technologies: the Internet of Things (IoT), artificial intelligence (AI), machine learning, data science, computer vision, blockchain.

Retiring languages for recoding your legacy applications: PowerBuilder, Delphi, VB, C++, COBOL.

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