Custom CRM Development

Get Any CRM Functionality Your Business Needs

15 years in CRM development, ScienceSoft will create optimal software for your business, be it a fully custom CRM solution built from scratch or a customized CRM platform.

Custom CRM Development - ScienceSoft
Custom CRM Development - ScienceSoft

Custom CRM development services aim to create an optimal CRM system that can handle a company’s unique needs for collecting data from multiple channels, personalizing customer experience, and driving up the efficiency of business operations.

Why Choose ScienceSoft as a CRM Development Company

  • 40+

    CRM projects in our portfolio

  • Partnered

    with Microsoft and Salesforce – market-leading providers of CRM software

  • Industry-savvy

    we know the specifics of customer data processing and regulation in 30+ industries

The Biggest Advantage of a Custom CRM – You Choose the Functionality

There is only one thing common for all CRM systems – they collect and use customer data.

For the rest, companies follow different goals and intend CRMs with diverse functionality to support them. What features do you envisage?


Manage event-triggered, personalized campaigns across different marketing and advertising channels.

Lead capture

Connect your CRM to all lead generation sources and step away from time-consuming manual lead registration.


Increase the speed and quality of lead processing with live AI assistance, gain visibility throughout an end-to-end sales pipeline, and help your salespeople be efficient in daily tasks.

Customer service

Organize an effective contact center with multi-channel case capture, rule-based case routing, and quick agents’ access to a knowledge base.

Call center

Arrange automated routing of inbound calls, outbound call scheduling, and call recording for further analysis and service improvement.

Field service

Help your field workers carry out on-site visits with maximum efficiency.

Customer self-service

Create a space where customers can find quick answers to the most common challenges and reduce your customer service workload.

CPQ and billing

Control your pricing data (multiple price books, seasonal discounting, multi-tier pricing, and more) and automate quote and invoice generation.

Order fulfillment

Support different order fulfillment scenarios, optimize order routes with intelligent order allocation to different inventory locations and manage order returns.

Customer feedback management

Set up surveys for feedback collection and analyze customer sentiment in real time.


Spot optimization opportunities and foster data-driven business planning with intuitive reports.

Pack all the required functionality into a single CRM

Let’s discuss what workflows you need to automate.

Share Your CRM Needs

The Path of Custom CRM Development Is Not Easy. But Look at the Benefits!

ScienceSoft is ready to go the extra mile to make sure all your efforts and investments into a custom CRM are rewarded at their best.


You may find the default functionality of CRM platforms excessive. We offer to tune your CRM’s functional filling and UI to minimize users’ learning curve and facilitate the system’s adoption.

Cost-efficiency in the long run

You succeed at each step of customer relationship building and can expect a higher return in the form of a higher lead conversion rate, faster case resolution in customer service, and so on.


If you have a fully custom CRM, you can grow your team without thinking of skyrocketing subscription fees.


Get new features when you need them, not when a vendor decides to upgrade the platform.

Have Any Concerns? Let’s Tackle Them!

We know very well three major concerns businesses have on the verge of custom CRM development. Here is our reasoning that you have nothing to worry about!

Call It Custom or Customized, We Will Give You the Best-Suited CRM

Upon analyzing your requirements, we’ll advise you towards an optimal option of custom CRM software development services.

A custom CRM built from scratch

If your business workflows are too specific to be covered by a standard CRM platform, we’ll create CRM individually for your business.

A customized CRM platform

If the core functionality of a CRM platform meets your goals, we can strengthen it with the custom features and modules you are lacking.

Our Custom CRM Development Process: Well-Organized and Fast


What we do:

  • Analyze your current processes that a CRM will cover: the scope of manual work, inconveniences, time-consuming activities.
  • Spot process optimization opportunities.
  • Elicit requirements for your CRM via interviews and business process analysis.
  • Identify external and internal data sources your CRM will be connected to.
  • Get to know future CRM users: their role hierarchy and needs.


CRM concept design

What we do:

  • Create usage scenarios for different CRM user roles.
  • Plan a functional specification.
  • Create an integration plan.
  • Document CRM architecture detailing optimal programming tools and technologies for all the components.
  • Estimate project timeline and cost.


CRM development

What we do:

  • Implement all the planned functionality, be it CRM platform customization or building all CRM functional modules from scratch.
  • Set up APIs to integrate a CRM with other business systems.
  • Test the CRM’s functionality, integration, compatibility, security, and usability.
  • When the CRM’s quality is validated, launch it live.


CRM support

What we do:

  • Provide user training, answer user questions and concerns.
  • Upon demand, provide L1-L3 support services.


Want a Cost Estimate of Custom CRM Software to Better Plan Your Budget?

We’ve calculated an average from our CRM projects to give you an idea of how much custom CRM development may cost you. These estimations are not set in stone. The final cost will depend on many factors, like the functional scope and the number of integrations.

CRM for 10+ employees

From $15,000

CRM for 1,000+ employees

About $250,000

Custom CRM Solutions Can Serve Different Goals. Proved by Our Clients

CRM for a Retail Bank with 7 Mln Clients

Goal: to enhance everyday managerial activities and engage more customers.

CRM for US Manufacturer of Flooring Installation Products

Goal: to enable full-scale sales automation.

CRM for a Logistics Company

Goal: to automate and improve the stages of deal negotiation and after-sales support.

CRM for a Roofing Services Provider

Goal: to ensure better visibility into the teams’ performance and optimize sales process.

Healthcare CRM for a Medical and Research Center

Goal: to improve patient interaction, experience and satisfaction.

CRM for a US Market Leader in Cancer Diagnostics

Goal: to drive the company’s growth by selling its suite of diagnostics solutions nationwide.

3 Clients Share Their Feedback on Our Teamwork