Custom CRM Development

Custom CRM Software - ScienceSoft

Customer relationship management (CRM) systems are used to compile, manage and analyze information on all interactions with customers across multiple channels in order to personalize the customer experience, improve business relationships with customers, and drive up the efficiency of business operations.

ScienceSoft as a CRM development services provider

  • 13 years in CRM software development.
  • Extensive industry expertise in manufacturing, retail, professional services, healthcare, financial services, telecoms, etc.
  • Partnerships with leading CRM vendors: Salesforce and Microsoft.
  • Recognitions: BBB,, CIO Applications, Forrester, etc.

You choose CRM functionality to build


Helps your sales team organize daily schedules, prioritize leads and manage work hours most effectively to deliver consistently high sales performance.

  • Centralization of sales data.
  • Sales workflow automation.
  • Lead and account management.
  • Tools for sales team collaboration.
  • Sales intelligence.
  • Sales reporting and forecasting.

Marketing & Customer engagement

Enables personalized customer communication across a variety of touchpoints.

  • Customer segmentation.
  • Email marketing.
  • No-code email and landing page design.
  • Customer journey builder.
  • Social media marketing.
  • Digital advertising.
  • Mobile communication.

Customer service

Helps to organize fast resolution of customer cases and contributes to customer satisfaction and loyalty.

  • Multi-channel case management.
  • Intelligent case routing from multiple communication channels.
  • Case escalation.
  • A knowledge base with useful articles.
  • Field service management.

CPQ & Billing

Automates quoting and helps getting back to customers faster increasing the likelihood of a deal.

  • Complex quote generation based on predefined criteria: quantity, optional features, discounts, etc.
  • Support for multiple price books, seasonal discounting, channel pricing, multi-tier pricing, and more.
  • Automated detection of upsell and cross-sell opportunities.
  • Billing process automation.

Order fulfillment

Drives accurate and fast order fulfillment and delivery. Scales up for high order volumes.

  • Omnichannel order management.
  • Automated submission of make-to-order requests for configurable orders.
  • Support for back-to-back and drop-shipped orders.
  • Intelligent order allocation to different inventory locations.
  • Automated generation of packing slips.
  • Return management.


Gives customers self-service opportunities and reduces customer service workload.

  • A branded customer portal.
  • Publicly available knowledge base.
  • Customer forum.
  • Customer document management.
  • Customer service request submission.
  • Order placement and management.

Enable data intelligence across all business functions

Data-driven decision-making will help you understand the impact and ROI of your business decisions before committing to some actions. Consequently, you may achieve better customer engagement, efficiency gains and cost savings across business processes, and high sales consistency. Native analytics embedded into your CRM products provide you with:

  • Time-saving automation of business data collection.
  • AI-powered data insights responding in real time to changes in the original data.
  • Smart suggestions of the next best actions incorporated into your business processes.

Need a Custom CRM?

We will investigate your business needs and offer the best-suited functional package to meet them all.

Selected Success Stories

Custom CRM development for a retail bank with 7 mln clients

To enhance everyday managerial activities and engage more customers.

CRM development for US manufacturer of flooring installation products

To enable full-scale sales automation.

Salesforce development for the roofing services provider

To ensure better visibility into the teams’ performance and optimize sales process.

Healthcare CRM development for a medical and research center

To improve patient interaction, experience and satisfaction.

CRM development for a US market leader in cancer diagnostics

To drive the company’s growth by selling its suite of diagnostics solutions nationwide.

I appreciated the fact that ScienceSoft won't simply do what is asked of them, but rather bring in their own feedback and ideas of what is best for a particular functionality. <...> We keep going back to ScienceSoft for more work, so we've been very happy with the quality of their code and general understanding of our CRM.

CRM Lead, Arbela Technologies

What Custom CRM Development Services Include

Business analysis

Implies investigating your business objectives and suggesting ways to address them with CRM functionality.

CRM development

Means tailoring your CRM solution to your business goals with customization, or building custom functionality from scratch.

Quality assurance

Implies checking that the CRM functionality works as required, spotting bugs and deficiencies in the system.

Risk and change management

Implies defining a change strategy and steps to make changes safely and avoid unwelcomed consequences a change process can entail.

Data migration from legacy CRM or spreadsheets

Is transferring your data into a new CRM solution without data loss, corruption or impact on your live business processes.

User training

Means teaching employees to adopt CRM’s functionality and use it efficiently.

Production rollout

Implies transferring the CRM solution to the production environment where end users can exercise its capabilities to the full.

Support and evolution

May include additional tuning of CRM features and processes to comply with emerging user needs. In other cases, support may entail ongoing improvements aimed to help CRM evolve and keep up with the digital transformation of the company.

All these service stages may be supported with CRM consulting to make sure you obtain maximum value from your CRM solution.

Pick Your Custom CRM Option

The scope of ScienceSoft’s CRM development services embraces the following options:

Customized platform-based solutions (Salesforce and Microsoft Dynamics 365)

  • Customizability
  • Fast implementation
  • Easy implementation of changes

Fully custom CRM solution built from scratch

  • Fully tailored to specific needs
  • No need to pay for the features you don’t use
  • No subscription fee

3 Points of Concern You Won’t Have To Worry About

Turning to ScienceSoft for custom CRM software, you will be able to get the following benefits essential for the majority of businesses on the market:

Reasonable costs

To optimize CRM costs, we carefully analyze your business needs and properly prioritize the delivery of functionality, starting with the essential features only. We also use frameworks, libraries and open-source components to speed up the development process and save time.

Fast development process

To avoid prolonged development, which results in CRM’s cost creep, we use agile methodologies to deliver an MVP (minimum viable product) approximately in 2-3 months. Then we evolve the solution further, adding more advanced features, so that you could get a fully functional solution within 6 months.

Sensitive data protection

The security of our development processes is proven with the ISO 27001 certification. To mitigate your concern about providing access to sensitive sales data, we sign an NDA with our customers, which eliminates the possibility of disclosure of such info.

AITC, and me personally, has worked with ScienceSoft on both product development and consulting engagements with a focus on mobile and CRM. We have experienced great cooperation from management in both departments, quick understanding of requirements, deep technical skills from assigned resources, and the company's commitment to time, price, and quality.

Knut Vonheim, Client Partner, Albatross IT Consultants

More CRM case studies

ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes they made within Salesforce are reliable and functional.

The National Manager of a US-based roofing company

Still in Doubt Whether Your CRM Needs Will Be Addressed?

If you have any questions whether we can provide CRM services you need, ask our team for more info.