Custom CRM Development
Get Any CRM Functionality Your Business Needs
15 years in CRM development, ScienceSoft will create optimal software for your business, be it a fully custom CRM solution built from scratch or a customized CRM platform.
Custom CRM development services aim to create an optimal CRM system that can handle a company’s unique needs for collecting data from multiple channels, personalizing customer experience, and driving up the efficiency of business operations.
Why Choose ScienceSoft as a CRM Development Company
The Biggest Advantage of a Custom CRM – You Choose the Functionality
There is only one thing common for all CRM systems – they collect and use customer data.
For the rest, companies follow different goals and intend CRMs with diverse functionality to support them. What features do you envisage?
Marketing
Manage event-triggered, personalized campaigns across different marketing and advertising channels.
Lead capture
Connect your CRM to all lead generation sources and step away from time-consuming manual lead registration.
Sales
Increase the speed and quality of lead processing with live AI assistance, gain visibility throughout an end-to-end sales pipeline, and help your salespeople be efficient in daily tasks.
Customer service
Organize an effective contact center with multi-channel case capture, rule-based case routing, and quick agents’ access to a knowledge base.
Call center
Arrange automated routing of inbound calls, outbound call scheduling, and call recording for further analysis and service improvement.
Field service
Help your field workers carry out on-site visits with maximum efficiency.
Customer self-service
Create a space where customers can find quick answers to the most common challenges and reduce your customer service workload.
CPQ and billing
Control your pricing data (multiple price books, seasonal discounting, multi-tier pricing, and more) and automate quote and invoice generation.
Order fulfillment
Support different order fulfillment scenarios, optimize order routes with intelligent order allocation to different inventory locations and manage order returns.
Customer feedback management
Set up surveys for feedback collection and analyze customer sentiment in real time.
Reporting
Spot optimization opportunities and foster data-driven business planning with intuitive reports.
Pack all the required functionality into a single CRM
Let’s discuss what workflows you need to automate.
Custom CRM Solutions Built by ScienceSoft
The Path of Custom CRM Development Is Not Easy. But Look at the Benefits!
ScienceSoft is ready to go the extra mile to make sure all your efforts and investments into a custom CRM are rewarded at their best.
Simplicity
You may find the default functionality of CRM platforms excessive. We offer to tune your CRM’s functional filling and UI to minimize users’ learning curve and facilitate the system’s adoption.
Cost-efficiency in the long run
You succeed at each step of customer relationship building and can expect a higher return in the form of a higher lead conversion rate, faster case resolution in customer service, and so on.
Ownership
If you have a fully custom CRM, you can grow your team without thinking of skyrocketing subscription fees.
Scalability
Get new features when you need them, not when a vendor decides to upgrade the platform.
Have Any Concerns? Let’s Tackle Them!
We know very well three major concerns businesses have on the verge of custom CRM development. Here is our reasoning that you have nothing to worry about!
I can’t decide for a custom CRM as its cost may skyrocket. Are my concerns plausible?
There is a misconception that developers write each code line from scratch, making the cost of their work run into multi-zero numbers. ScienceSoft uses available frameworks, libraries and open-source components to speed up the development process and reduce its cost.
What about the timelines?
We create a clear and transparent CRM implementation roadmap to ensure no downtime in the project run. Also, we are eager to use Agile methodologies to deliver an MVP in 2-3 months and then evolve your CRM into a fully functional solution within 6 months.
How do you ensure the security of customer data in custom solutions?
We take data security seriously, and the fact that we’ve passed ISO 27001 certification is proof of our words. Our security management approach is based on layered security controls, comprehensive policies, advanced technologies, and security-conscious mindset of our team. In our portfolio, we have projects for such data-sensitive industries as healthcare and BFSI.
If you were to describe your approach to work in a word, what would it be?
We would say, a quality-first approach. We've been investing time and effort in nurturing quality management processes compliant with ISO 9001 requirements. And now we can say with certainty that focus on quality is deeply rooted in our company-wide practices and habits. We consistently deliver on clients' expectations and all the agreed estimations of time and budget needed for successful project completion.
Call It Custom or Customized, We Will Give You the Best-Suited CRM
Upon analyzing your requirements, we’ll advise you towards an optimal option of custom CRM software development services.
A custom CRM built from scratch
If your business workflows are too specific to be covered by a standard CRM platform, we’ll create CRM individually for your business.
A customized CRM platform
If the core functionality of a CRM platform meets your goals, we can strengthen it with the custom features and modules you are lacking.
Our Custom CRM Development Process: Well-Organized and Fast
01.
Discovery
What we do:
- Analyze your current processes that a CRM will cover: the scope of manual work, inconveniences, time-consuming activities.
- Spot process optimization opportunities.
- Elicit requirements for your CRM via interviews and business process analysis.
- Identify external and internal data sources your CRM will be connected to.
- Get to know future CRM users: their role hierarchy and needs.
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02.
CRM concept design
What we do:
- Create usage scenarios for different CRM user roles.
- Plan a functional specification.
- Create an integration plan.
- Document CRM architecture detailing optimal programming tools and technologies for all the components.
- Estimate project timeline and cost.
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03.
CRM development
What we do:
- Implement all the planned functionality, be it CRM platform customization or building all CRM functional modules from scratch.
- Set up APIs to integrate a CRM with other business systems.
- Test the CRM’s functionality, integration, compatibility, security, and usability.
- When the CRM’s quality is validated, launch it live.
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04.
CRM support
What we do:
- Provide user training, answer user questions and concerns.
- Upon demand, provide L1-L3 support services.
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Want a Cost Estimate of Custom CRM Software to Better Plan Your Budget?
The cost of custom CRM software development varies significantly based on factors like functional scope, customization needs, the number of integrations, data migration, user licenses, and ongoing support, with prices ranging from $15,000 to $250,000+.
CRM for 10+ employees
From $15,000
CRM for 1,000+ employees
About $250,000
