Custom CRM Development
Get Any CRM Functionality Your Business Needs
14 years in CRM development, ScienceSoft will create optimal software for your business, be it a fully custom CRM solution built from scratch or a customized CRM platform.
Custom CRM development services aim to create an optimal CRM system that can handle a company’s unique needs for collecting data from multiple channels, personalizing customer experience, and driving up the efficiency of business operations.
Why Choose ScienceSoft as a CRM Development Company
CRM projects in our portfolio
with Microsoft and Salesforce – market-leading providers of CRM software
we know the specifics of customer data processing and regulation in 30+ industries
Manage event-triggered, personalized campaigns across different marketing and advertising channels.
Connect your CRM to all lead generation sources and step away from time-consuming manual lead registration.
Increase the speed and quality of lead processing with live AI assistance, gain visibility throughout an end-to-end sales pipeline, and help your salespeople be efficient in daily tasks.
Organize an effective contact center with multi-channel case capture, rule-based case routing, and quick agents’ access to a knowledge base.
Arrange automated routing of inbound calls, outbound call scheduling, and call recording for further analysis and service improvement.
Help your field workers carry out on-site visits with maximum efficiency.
Create a space where customers can find quick answers to the most common challenges and reduce your customer service workload.
CPQ and billing
Control your pricing data (multiple price books, seasonal discounting, multi-tier pricing, and more) and automate quote and invoice generation.
Support different order fulfillment scenarios, optimize order routes with intelligent order allocation to different inventory locations and manage order returns.
Customer feedback management
Set up surveys for feedback collection and analyze customer sentiment in real time.
Spot optimization opportunities and foster data-driven business planning with intuitive reports.
Pack all the required functionality into a single CRM
Let’s discuss what workflows you need to automate.
You may find the default functionality of CRM platforms excessive. We offer to tune your CRM’s functional filling and UI to minimize users’ learning curve and facilitate the system’s adoption.
Cost-efficiency in the long run
You succeed at each step of customer relationship building and can expect a higher return in the form of a higher lead conversion rate, faster case resolution in customer service, and so on.
If you have a fully custom CRM, you can grow your team without thinking of skyrocketing subscription fees.
Get new features when you need them, not when a vendor decides to upgrade the platform.
Have Any Concerns? Let’s Tackle Them!
We know very well three major concerns businesses have on the verge of custom CRM development. Here is our reasoning that you have nothing to worry about!
I can’t decide for a custom CRM as its cost may skyrocket. Are my concerns plausible?
There is a misconception that developers write each code line from scratch, making the cost of their work run into multi-zero numbers. ScienceSoft uses available frameworks, libraries and open-source components to speed up the development process and reduce its cost.
What about the timelines?
We create a clear and transparent CRM implementation roadmap to ensure no downtime in the project run. Also, we are eager to use Agile methodologies to deliver an MVP in 2-3 months and then evolve your CRM into a fully functional solution within 6 months.
How do you ensure the security of customer data in custom solutions?
We take data security seriously, and the fact that we’ve passed ISO 27001 certification is proof of our words. In our portfolio, we have projects for such data-sensitive industries as healthcare and BFSI.
A custom CRM built from scratch
If your business workflows are too specific to be covered by a standard CRM platform, we’ll create CRM individually for your business.
A customized CRM platform
If the core functionality of a CRM platform meets your goals, we can strengthen it with the custom features and modules you are lacking.
Our Custom CRM Development Process: Well-Organized and Fast
What we do:
- Analyze your current processes that a CRM will cover: the scope of manual work, inconveniences, time-consuming activities.
- Spot process optimization opportunities.
- Elicit requirements for your CRM via interviews and business process analysis.
- Identify external and internal data sources your CRM will be connected to.
- Get to know future CRM users: their role hierarchy and needs.
CRM concept design
What we do:
- Create usage scenarios for different CRM user roles.
- Plan a functional specification.
- Create an integration plan.
- Document CRM architecture detailing optimal programming tools and technologies for all the components.
- Estimate project timeline and cost.
What we do:
- Implement all the planned functionality, be it CRM platform customization or building all CRM functional modules from scratch.
- Set up APIs to integrate a CRM with other business systems.
- Test the CRM’s functionality, integration, compatibility, security, and usability.
- When the CRM’s quality is validated, launch it live.
What we do:
- Provide user training, answer user questions and concerns.
- Upon demand, provide L1-L3 support services.
We’ve calculated an average from our CRM projects to give you an idea of how much custom CRM development may cost you. These estimations are not set in stone. The final cost will depend on many factors, like the functional scope and the number of integrations.
CRM for 10+ employees
CRM for 1,000+ employees
CRM for a Retail Bank with 7 Mln Clients
Goal: to enhance everyday managerial activities and engage more customers.
CRM for US Manufacturer of Flooring Installation Products
Goal: to enable full-scale sales automation.
CRM for a Roofing Services Provider
Goal: to ensure better visibility into the teams’ performance and optimize sales process.
Healthcare CRM for a Medical and Research Center
Goal: to improve patient interaction, experience and satisfaction.
CRM for a US Market Leader in Cancer Diagnostics
Goal: to drive the company’s growth by selling its suite of diagnostics solutions nationwide.
3 Clients Share Their Feedback on Our Teamwork
AITC, and me personally, has worked with ScienceSoft on both product development and consulting engagements with a focus on mobile and CRM. We have experienced great cooperation from management in both departments, quick understanding of requirements, deep technical skills from assigned resources, and the company's commitment to time, price, and quality.
Commercial Applications Sr. Analyst
We commissioned ScienceSoft to build a Dynamics 365 customer portal to help our sales team streamline communication with B2B customers. ScienceSoft’s team heard our requirements, investigated our processes and provided us with the exact CRM solution we needed. Now, the work of our sales and after-sales support teams is well-organized.
The National Manager
ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes their consultants made within Salesforce are reliable and functional.
Let Us Help You Win and Keep Your Valued Customers
With a CRM created by ScienceSoft:
- You face neither missing nor unused functionality.
- Your team performs all their daily work conveniently and fast.
- You can evolve your system whenever you need.