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Custom CRM Development

Get Any CRM Functionality Your Business Needs

16 years in CRM development, ScienceSoft will create optimal software for your business, be it a fully custom CRM solution built from scratch or a customized CRM platform.

Custom CRM Development - ScienceSoft
Custom CRM Development - ScienceSoft

Custom CRM development services aim to create an optimal CRM system that can handle a company’s unique needs for collecting data from multiple channels, personalizing customer experience, and driving up the efficiency of business operations.

Why Choose ScienceSoft as a CRM Development Company

  • 40+

    CRM projects in our portfolio

  • Partnered

    with Microsoft – a market-leading provider of CRM software

  • Industry-savvy

    we know the specifics of customer data processing and regulation in 30+ industries

The Biggest Advantage of a Custom CRM – You Choose the Functionality

There is only one thing common for all CRM systems – they collect and use customer data.

For the rest, companies follow different goals and intend CRMs with diverse functionality to support them. What features do you envisage?


Manage event-triggered, personalized campaigns across different marketing and advertising channels.

Lead capture

Connect your CRM to all lead generation sources and step away from time-consuming manual lead registration.


Increase the speed and quality of lead processing with live AI assistance, gain visibility throughout an end-to-end sales pipeline, and help your salespeople be efficient in daily tasks.

Customer service

Organize an effective contact center with multi-channel case capture, rule-based case routing, and quick agents’ access to a knowledge base.

Call center

Arrange automated routing of inbound calls, outbound call scheduling, and call recording for further analysis and service improvement.

Field service

Help your field workers carry out on-site visits with maximum efficiency.

Customer self-service

Create a space where customers can find quick answers to the most common challenges and reduce your customer service workload.

CPQ and billing

Control your pricing data (multiple price books, seasonal discounting, multi-tier pricing, and more) and automate quote and invoice generation.

Order fulfillment

Support different order fulfillment scenarios, optimize order routes with intelligent order allocation to different inventory locations and manage order returns.

Customer feedback management

Set up surveys for feedback collection and analyze customer sentiment in real time.


Spot optimization opportunities and foster data-driven business planning with intuitive reports.

Pack all the required functionality into a single CRM

Let’s discuss what workflows you need to automate.

Share Your CRM Needs

Custom CRM Solutions Built by ScienceSoft

3 Clients Share Their Feedback on Our Teamwork

We commissioned ScienceSoft to build a Dynamics 365 customer portal to help our sales team streamline communication with B2B customers. ScienceSoft’s team heard our requirements, investigated our processes and provided us with the exact CRM solution we needed. Now, the work of our sales and after-sales support teams is well-organized.

US-based Roofing Company
Star Star Star Star Star

ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes their consultants made within Salesforce are reliable and functional.

Albatross IT Consultants AS

AITC, and me personally, has worked with ScienceSoft on both product development and consulting engagements with a focus on mobile and CRM. We have experienced great cooperation from management in both departments, quick understanding of requirements, deep technical skills from assigned resources, and the company's commitment to time, price, and quality.

The Path of Custom CRM Development Is Not Easy. But Look at the Benefits!

ScienceSoft is ready to go the extra mile to make sure all your efforts and investments into a custom CRM are rewarded at their best.


You may find the default functionality of CRM platforms excessive. We offer to tune your CRM’s functional filling and UI to minimize users’ learning curve and facilitate the system’s adoption.

Cost-efficiency in the long run

You succeed at each step of customer relationship building and can expect a higher return in the form of a higher lead conversion rate, faster case resolution in customer service, and so on.


If you have a fully custom CRM, you can grow your team without thinking of skyrocketing subscription fees.


Get new features when you need them, not when a vendor decides to upgrade the platform.

Have Any Concerns? Let’s Tackle Them!

We know very well three major concerns businesses have on the verge of custom CRM development. Here is our reasoning that you have nothing to worry about!

I can’t decide for a custom CRM as its cost may skyrocket. Are my concerns plausible?

There is a misconception that developers write each code line from scratch, making the cost of their work run into multi-zero numbers. ScienceSoft uses available frameworks, libraries and open-source components to speed up the development process and reduce its cost.

What about the timelines?

We create a clear and transparent CRM implementation roadmap to ensure no downtime in the project run. Also, we are eager to use Agile methodologies to deliver an MVP in 2-3 months and then evolve your CRM into a fully functional solution within 6 months.

How do you ensure the security of customer data in custom solutions?

We take data security seriously, and the fact that we’ve passed ISO 27001 certification is proof of our words. Our security management approach is based on layered security controls, comprehensive policies, advanced technologies, and security-conscious mindset of our team. In our portfolio, we have projects for such data-sensitive industries as healthcare and BFSI.

If you were to describe your approach to work in a word, what would it be?

We would say, a quality-first approach. We've been investing time and effort in nurturing quality management processes compliant with ISO 9001 requirements. And now we can say with certainty that focus on quality is deeply rooted in our company-wide practices and habits. We consistently deliver on clients' expectations and all the agreed estimations of time and budget needed for successful project completion.

Call It Custom or Customized, We Will Give You the Best-Suited CRM

ScienceSoft is a full-cycle custom CRM development company that will treat your requirements seriously and advise you towards a CRM best-suited to your business needs and budget.

A custom CRM built from scratch

If your business workflows are too specific to be covered by a standard CRM platform, we’ll create CRM individually for your business.

A customized CRM platform

If the core functionality of a CRM platform meets your goals, we can strengthen it with the custom features and modules you are lacking.

Our Custom CRM Development Process: Well-Organized and Fast



What we do:

  • Analyze your current processes that a CRM will cover: the scope of manual work, inconveniences, time-consuming activities.
  • Spot process optimization opportunities.
  • Elicit requirements for your CRM via interviews and business process analysis.
  • Identify external and internal data sources your CRM will be connected to.
  • Get to know future CRM users: their role hierarchy and needs.



CRM concept design

What we do:

  • Create usage scenarios for different CRM user roles.
  • Plan a functional specification.
  • Create an integration plan.
  • Document CRM architecture detailing optimal programming tools and technologies for all the components.
  • Estimate project timeline and cost.



CRM development

What we do:

  • Implement all the planned functionality, be it CRM platform customization or building all CRM functional modules from scratch.
  • Set up APIs to integrate a CRM with other business systems.
  • Test the CRM’s functionality, integration, compatibility, security, and usability.
  • When the CRM’s quality is validated, launch it live.



CRM support

What we do:

  • Provide user training, answer user questions and concerns.
  • Upon demand, provide L1-L3 support services.


Want a Cost Estimate of Custom CRM Software to Better Plan Your Budget?

The cost of custom CRM software development varies significantly based on factors like functional scope, customization needs, the number of integrations, data migration, user licenses, and ongoing support, with prices ranging from $15,000 to $250,000+.

CRM for 10+ employees

From $15,000

CRM for 1,000+ employees

About $250,000