CRM consulting services can help you fight scattered customer data, poor lead conversion and low sales rates. ScienceSoft has been helping B2C and B2B companies advance in customer acquisition, conversion, retention and get a tangible revenue increase for more than 12 years.
Dedicated Services
CRM Process Automation Consulting
Sales automation consulting
- Design of automated sales processes.
- A business case (cost, outcomes, ROI or NPV).
- Selection of a sales CRM platform (if not selected yet).
- A customization and integration specification.
- Sales team training.
- Consulting support until project success.
Improvements in:
Sales productivity
Opportunity win rate
Sales revenue
- Design of automated customer service processes.
- A business case (cost, outcomes, ROI or NPV).
- Selection of a customer service platform (if not selected yet).
- A customization and integration specification.
- Service team training.
- Consulting support until project success.
Improvements in:
Agent productivity
Case resolution time
Customer retention
- Design of automated marketing processes.
- A business case (cost, outcomes, ROMI or NPV).
- Marketing automation platform selection (if not selected yet).
- A customization and integration specification.
- Marketing team training.
- Consulting support until project success.
Improvements in:
Number of leads
Lead cost
ROMI
CRM implementation consulting
- Design of automated sales, customer service, and marketing processes.
- A business case (cost, outcomes, ROI or NPV).
- CRM platform selection (if not selected yet).
- A customization and integration specification.
- Sales, customer service, and marketing teams training.
- Consulting support until project success.
Improvements in:
Lead count, quality and cost
Sales revenue
Customer satisfaction
- Redesign of automated sales, customer service, and marketing processes.
- A business case (cost, outcomes, ROI or NPV).
- CRM platform selection (if not selected yet).
- A data migration plan.
- A customization and integration specification.
- Sales, customer service, and marketing teams training.
- Consulting support until project success.
Improvements in:
Lead count, quality and cost
Sales revenue
Customer satisfaction
International customers
- A plan on how to make CRM a digital transformation enabler.
- A business case (cost, outcomes, ROI or NPV).
- A customization and integration specification.
- Sales, customer service, and marketing teams training.
- Consulting support until project success.
Improvements in:
Lead count, quality and cost
Sales revenue
Customer satisfaction
CRM consolidation consulting
- Account-centered CRM design.
- A business case (cost, outcomes, ROI or NPV).
- A consolidation plan.
- Customization and integration specifications for each integrated CRM.
- Sales, customer service, and marketing teams training.
- Consulting support until project success.
Improvements in:
Revenue per account
Customer satisfaction
CRM Consulting for Specific Domains
- Design of automated sales, customer service, and marketing processes.
- A business case (cost, outcomes, ROI or NPV)
- CRM platform selection (if not selected yet).
- A customization and integration specification.
- Sales (in case of B2B), customer service, and marketing teams training.
- Consulting support until project success.
Improvements in:
Lead count
Lead cost
Customer satisfaction
Healthcare CRM consulting
- Design of automated patient engagement processes.
- A business case (cost, outcomes, ROI or NPV)
- CRM platform selection (if not selected yet).
- A customization and integration specification.
- Patient engagement team training.
- Consulting support until project success.
Improvements in:
Patient engagement
Patient satisfaction
Revenue
Don’t Let Your CRM Be a Hurdle to Effective Sales, Marketing and Customer Service
ScienceSoft, as a CRM consultancy, will help you to rise above the competition in sales revenue and CSAT with properly customized and automated CRM solution.
CRM consulting to drive customer and revenue growth
See how CRM consulting by ScienceSoft can cure acute CRM pains to achieve a more gainful customer lifecycle management.
Patchy and incomplete customer info
Low performers in sales, marketing and customer service
Increased productivity of sales, marketing and customer service employees
Ineffective cross-departmental collaboration due to the lack of CRM integration with other enterprise systems
Efficient cross-departmental collaboration due to integrated systems and joint workflows
Decreased customer loyalty due to bad customer experience
Better customer satisfaction and retention
CRM investments that do not pay off
High ROI of your CRM investment
Hampered decision-making due to poor data quality and, as a result, inaccurate reports
Improved decision-making based on reliable reporting and forecasting
Why Choose ScienceSoft as Your CRM Consulting Provider
2 Axioms of CRM Consulting Worth Believing In
Axiom #1: Business issues CAN be solved with technology.
CRM-enabled business process automation is proven to efficiently solve business issues in sales, customer service and marketing, helping companies to get:
- A 23-30% increase in marketing ROI.
- A 30-45% increase in sales revenue.
- A 90-98% CSAT score.
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Axiom #2: The collaboration of in-house managers and CRM consultants brings the most successful process changes.
ScienceSoft’s CRM consultants leverage their technical mastery and industry experience to help your in-house managers bring their process improvements to life with a high payoff. Thus, better customer acquisition, conversion and substantial revenue increase are the most common business benefits you’ll get from the collaboration with ScienceSoft’s CRM team.
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Want to See Your Business Goals Achieved with CRM-Enabled Business Process Automation?
Let our experts examine your business processes and trigger their revamp with CRM technology.
How a Happy Customer Sounds
“ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes their consultants made within Salesforce are reliable and functional.”
The National Manager of a US-based Roofing Company
View the project
CRM Consulting and Implementation for a Multibusiness Company
To centralize data from multiple sources and bring the Customer’s businesses under one CRM umbrella.
CRM Consulting and Development for a Retail Bank with 7 Million Clients
To enhance everyday managerial activities and engage more customers.
CRM Consulting and Integration with SharePoint for a Telecom Company
To ensure smooth cross-departmental collaboration and better document management.
Salesforce Consulting and Customization for an IT Product Company
To provide efficient sales process automation and accurate sales reporting.
Healthcare CRM Consulting and Implementation for a Medical and Research Center
To ensure seamless patient interaction tracking, sending automated notifications for appointments and patient feedback management.
Marketing Automation Consulting for a Retail Chain
To ensure effective client communication via a range of channels and achieve a better marketing ROI on the stages of customer acquisition and retention.
Why You Should Reach Out for CRM Consulting ASAP
You know for sure, there’re other players on your market. Thus, when you get the experienced CRM consultants’ help in time, you’re likely to be the first who’s reaping the following business benefits from CRM:
38%
increase in lead volume
32%
increase in lead conversion rate
28%
increase in number of deals and deal size
25%
increase in win rate
24%
increase in sales cross sell/up sell revenue
28%
increase in customer retention
Don’t Let Your Rivals Take on Your CRM Benefits!
Request our consultant’s help NOW to retain your customers and stay in control over your market share today and later on.
