CRM Consulting Services
CRM consulting services will help you plan the best strategy for sales, marketing and customer support activities, and achieve the highest ROI from CRM implementation. Here at ScienceSoft, our CRM consultants do their best to meet diverse business needs with tailored CRM solutions.
Dedicated Services
CRM Process Automation Consulting
Sales automation consulting
Customer service automation consulting
Marketing automation consulting
CRM Project Consulting
CRM implementation consulting
CRM migration consulting
CRM revamp consulting
CRM consolidation consulting
CRM Consulting for Specific Domains
Ecommerce CRM
Healthcare CRM
Banking CRM
Manufacturing CRM
CRM Consulting to Drive Customer and Revenue Growth
See how CRM consulting by ScienceSoft can cure acute CRM pains to achieve a more gainful customer lifecycle management.
ISSUE
Patchy and incomplete customer info
Turn around with CRM
FIXED
360-degree customer view
ISSUE
Low performers in sales, marketing and customer service
Turn around with CRM
FIXED
Increased productivity of sales, marketing and customer service employees
ISSUE
Ineffective cross-departmental collaboration due to the lack of CRM integration with other enterprise systems
Turn around with CRM
FIXED
Efficient cross-departmental collaboration due to integrated systems and joint workflows
ISSUE
Decreased customer loyalty due to bad customer experience
Turn around with CRM
FIXED
Better customer satisfaction and retention
ISSUE
CRM investments that do not pay off
Turn around with CRM
FIXED
High ROI of your CRM investment
ISSUE
Hampered decision-making due to poor data quality and, as a result, inaccurate reports
Turn around with CRM
FIXED
Improved decision-making based on reliable reporting and forecasting
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Axiom #1: Business issues CAN be solved with technology
CRM-enabled business process automation is proven to efficiently solve business issues in sales, customer service and marketing, helping companies to get:
- A 23-30% increase in marketing ROI.
- A 30-45% increase in sales revenue.
- A 90-98% CSAT score.
Axiom #2: The collaboration of in-house managers and CRM consultants brings the most successful process changes
ScienceSoft’s CRM consultants leverage their technical mastery and industry experience to help your in-house managers bring their process improvements to life with a high payoff. Thus, better customer acquisition, conversion and substantial revenue increase are the most common business benefits you’ll get from the collaboration with ScienceSoft’s CRM team.
How a Happy Customer Sounds
“ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes their consultants made within Salesforce are reliable and functional.”
The National Manager of a US-based Roofing Company
CRM Consulting and Implementation for a Multibusiness Company
To centralize data from multiple sources and bring the Customer’s businesses under one CRM umbrella.
CRM Consulting and Development for a Retail Bank with 7 Million Clients
To enhance everyday managerial activities and engage more customers.
CRM Consulting and Integration with SharePoint for a Telecom Company
To ensure smooth cross-departmental collaboration and better document management.
Salesforce Consulting and Customization for an IT Product Company
To provide efficient sales process automation and accurate sales reporting.
Healthcare CRM Consulting and Implementation for a Medical and Research Center
To ensure seamless patient interaction tracking, sending automated notifications for appointments and patient feedback management.
Marketing Automation Consulting for a Retail Chain
To ensure effective client communication via a range of channels and achieve a better marketing ROI on the stages of customer acquisition and retention.