Operations Management Software
360-Degree Overview
Since 1989, ScienceSoft helps companies in 30+ industries design and develop effective operations management software tailored to their business needs.
The Essence of Operations Management Software
Operations management software (OMS) helps plan, monitor, and coordinate production or service operations, digitalize daily workflows of involved employees (e.g., operations managers, planners, supervisors, project managers), identify and mitigate operational process bottlenecks.
Operations management tools allow to efficiently manage all operational aspects with a single system instead of 3-5 separate applications that require complex integration procedures.
Software for service operations
For service- and project-centric companies that need to optimize service-related activities and improve management of human resources, projects, service requests, supply chain, T&E, service-related documents.
Software for production operations
For manufacturing-centric enterprises that need to optimize production activities and improve management of inventory, warehouses, workforce, machinery and equipment maintenance, purchase and sales orders.
End-to-end workflow automation
To improve the productivity of the employees involved in business operations, speed up operational processes, reduce labor costs, and eliminate human errors.
Comprehensive data analytics
To ensure accurate, data-driven operations planning and get intelligent recommendations on the optimal resource utilization and operational risks prevention.
Focus on security
To protect the OMS and sensitive data it stores by employing multi-factor authentication, role-based access control, data encryption, AI-powered fraud detection, and other advanced cybersecurity tools.
Mobile access
To enable the operations teams to control the status of production/service operations on the go, streamline the reporting on operations progress and escalation of operational process issues
OMS Implementation Costs and Financial Outcomes
The cost of OMS implementation varies greatly depending on:
- Functionality scope (the number of functionality modules, implementation of AI features, RFID technology, etc.).
- Complexity of data migration procedures (the volume of data that needs to be migrated from the spreadsheets and/or software currently used for operations management).
- Complexity and the number of integrations (with ERP, CRM, PLM, etc.).
A custom solution of average complexity requires investments from $200,000 to $400,000, with payback expected starting from 3 months of usage.
An operations management system is an effective way to optimize gross margin and resource utilization.
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ScienceSoft’s Head of PMO Pavel Ilyusenko shares his expertise: "Since OMS solutions usually contain a lot of complex features, it’s crucial to get a clear idea on the expected financial impact of each function and focus on the modules that offer a high and prompt payoff. Also, I recommend employing an iterative approach to OMS development to introduce the fundamental functionality first and speed up payback." |
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Optimized utilization of resources, including human resources, assets, and inventory. |
Reduction in time to process service requests and requests for project changes. |
Streamlined resource assignment to service requests and new projects. |
Full visibility into the progress of service operations. |
Minimized risks of late and over-budget projects. |
Improved customer service in terms of quality, speed, and flexibility. |
Key Features of Service Operations Management Software
Service operations management solutions may cater for businesses with both one-time projects and continuous service operations. They help streamline daily workflows for multiple user groups – operations and resource managers, project managers, service delivery teams, and others. Below, ScienceSoft shares a sample feature set of service operations management software.
Important Integrations for Service Operations Management Software
To streamline planning, control and analysis of service operations, ScienceSoft recommends that service OMS should be integrated with the following back-office systems:
- OMS + analytics software: to reveal trends in resource availability and utilization, financial project health, etc. and optimize operations planning.
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OMS + customer relationship management (CRM) software: for fast service request scheduling and assignment to employees; for streamlined creation of a project/task.
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OMS + a customer portal: to speed up timesheet and expense approvals and keep customers up to date on the project progress; to timely initiate changes in a project.
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OMS + accounting software: for streamlined customer billing, employee compensation and payroll management; for accurate revenue recording and recognition.
Reduced operational costs including labor costs, inventory costs, and asset maintenance costs. |
Enhanced productivity of employees involved in production operations and facilitated cross-team collaboration. |
Faster operational workflows across all production-related processes. |
Guaranteed regulatory compliance of production outputs. |
Full visibility into the status of production operations. |
Minimized risks of production operations disruption. |
Key Features of Production Operations Management Software
Having in-depth experience in building production operations management tools, ScienceSoft shares a sample feature set that forms the core of the solution. However, each real-life use case for such software is unique, so functionality should be elaborated on and tailored to the business specifics accordingly.
Would you like to improve your production operations?
ScienceSoft will analyze your business needs and implement tailored operations management software to optimize capacity utilization and operations costs.
Important Integrations for Production OMS
ScienceSoft recommends integrating production OMS with relevant corporate systems to maximize visibility of production operations, speed up their planning and coordination and improve productivity of involved employees. Essential integrations include:
- OMS + business intelligence (BI) tool: to reveal dependencies and trends that influence operational efficiency, and accurately plan the operations strategy.
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OMS + supply chain management (SCM) software: for accurate production planning, streamlined purchase order assignment to suppliers and order status monitoring.
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OMS + customer relationship management (CRM) software: to streamline sales order creation and keep CRM specialists up to date on stock availability and current production capacity (e.g., in case of the make-to-order production strategy).
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OMS + financial software: for accurate asset and inventory accounting, facilitated compensation and payroll management, streamlined cost control.
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OMS + product lifecycle management (PLM) software: to automatically attach bills of material (BOMs) to scheduled production orders and ensure prompt updates on the changes in product design.
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OMS + manufacturing execution system (MES): for streamlined production planning and real-time monitoring of the production process.
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OMS + human resources management (HRM) software: to assign the proper workforce to different tasks.
What our Customers say
We relied on ScienceSoft’s software development competence to reinforce our in-house team working on the evolution of our operations management system. Owing to ScienceSoft’s expertise in agile development, we got biweekly feature releases and were able to complete the design and implementation of the required functionality in less than 4 months.
We particularly appreciate ScienceSoft’s flexible, client-oriented approach to cooperation and pricing, which helped us get the required scope of quality services on time and on budget.
Daniel Tacker, IT System Analyst, Cyber Graphics
About ScienceSoft
ScienceSoft is a global IT consulting and software development company headquartered in McKinney, Texas. Since 1989, we help our customers achieve more productive and cost-effective operations with fitting operations management software. Motivated by shared success, our team of 700+ professionals is ready to deliver an OMS that will fully meet your needs. Visit our custom software development page for more information on our approach.