Business Automation Services
Fast and Error-Free Business Processes
In software development since 1989, ScienceSoft offers full-scale business automation services to help companies streamline the fulfillment of repetitive tasks, reduce human error, and create full visibility into business processes
Business automation services (also known as 'business process automation services') include business automation consulting as well as implementation and evolution of business automation solutions. These services are aimed at improving business processes and overall business productivity.
ScienceSoft offers consulting assistance and practical help with implementation and evolution of workflow automation solutions based on SharePoint, Office 365, Power Apps, and Power Automate, custom solutions for end-to-end process automation, and self-service portals across industries and business functions.
Business Automation Use Cases ScienceSoft Covers
By industry
Banking, financial services and insurance
- Bank account opening.
- Credit approval.
- Cost estimation and tracking.
- Customer background checking (banking and insurance).
- Customer self-service via virtual agents (banking and insurance).
- Premium calculation (insurance).
- Claims processing (insurance).
Manufacturing
- Tracking of product design revisions.
- Inventory tracking.
- Asset inspections.
- Work order management.
- Quality control.
- Equipment calibration.
- Remote equipment condition monitoring.
- Employee health and safety monitoring.
Healthcare
- Appointments scheduling.
- Patient admission.
- Patient records management.
- Remote patient health tracking.
- Smart lighting scheduling in hospitals.
- Medical billing and payment automation.
- Healthcare claims automation.
- Healthcare audits.
Retail
- Product catalog management.
- Warehouse navigation.
- Inventory tracking.
- Return processing.
- Customer self-service.
- Reporting on store sales, sales trends, etc.
Telecom
- Network performance monitoring.
- Media content delivery.
- Purchase order creation and tracking.
- Billing automation.
- Expense control.
- Debt collection.
- FCC compliance tracking.
By business function
Supply chain management
- Monitoring of inventory levels.
- Automated alerting on low stock.
- Order fulfillment tracking.
- Supplier portal.
Accounting and finance management
- Contract management.
- AP/AR tracking.
- Expense approval and reporting.
- Tax calculation and reporting.
HR management
- HR document management.
- Candidate sourcing.
- Applicant tracking.
- Employee on/offboarding.
Marketing and sales management
- Marketing content publishing/distribution.
- Lead nurturing (e.g., via social media).
- Marketing campaign automation.
- Email automation.
Customer service management
- Customer self-service (e.g., a portal, a knowledge base).
- Email scheduling.
- Customer communication (e.g., live chat, chatbots, virtual assistants).
- Support ticket creation and tracking.
- 9 Microsoft Gold competencies including Application Development, Application Integration, Collaboration and Content, and Data Analytics.
- ISO 9001 certified quality management that allows us to implement projects fully meeting our customers' quality expectations.
- Guaranteed security of the customers’ data we access proved by ISO 27001 certificate.
- Compliance with HIPAA, GAMP, PCI DSS, and other regulations.
Focus on value of business automation
We don’t offer automation for the sake of it. Our consultants thoroughly analyze your business processes and suggest the most suitable use cases for automation.
Holistic approach to business automation
We start with mapping out your business processes to establish a clear picture of each process step and identify potential bottlenecks. We can also redesign the processes to ensure their efficient automation.
Strong data security
Applying 114 security controls required by ISO 27001, we safeguard the information assets that we access during the business automation project.
Optimized implementation time and costs
We apply CI/CD and DevOps methodologies to reduce the time of business automation solution implementation. Besides, we leverage low-code development tools where applicable to achieve fast and cost-effective business automation.
The Financial Times Includes ScienceSoft USA Corporation in the List of Americas’ Fastest-Growing Companies 2022
ScienceSoft is one of 500 companies with the highest compound annual growth rate in revenue. This achievement is a result of our unfailing commitment to provide high-quality IT services and find best-value solutions to clients' needs.
Technologies We Apply in Business Automation Services
Business analysis methodologies
BPMN/IDEF
Issue trees
Document analysis
Interviews and focus groups
Value chain analysis
Seven-S Framework
Risk assessment matrix
Lean Six Sigma
Back-end programming languages
Front-end programming languages
Languages
JavaScript frameworks
Platforms
Mobile
Data visualization
Cloud databases, warehouses and storage
AWS
Azure
Google Cloud Platform
DevOps
Containerization
Automation
CI/CD tools
Monitoring
Business Automation Success Stories by ScienceSoft
SharePoint Portal for an International Chain of 14 Shopping Malls
Image Analysis Software for Automated Optical Inspections
- The app detects if any PCA components are missing on printed circuit assemblies.
- Image analysis algorithms: ORB algorithm for feature detection and a combination of algorithms (perceptual hash algorithm, PSNR and histograms comparing) for comparing regions of interest in the reference template and in the image under inspection.
Automation System for a Mobile Operator
- Automation system with Mobile Number Portability support.
- Integration of the automation system with the billing system, the number storage, and more.
- Comprehensive testing and performance optimization of the core components.
- Database functionality extension.
SharePoint Approval Workflow for a US Company of 6,000 Employees
- A document approval workflow that can be started both manually and automatically.
- A reminder workflow that sends notifications to the workflow participants every 5 days in case they neither approved nor rejected the document.
A SaaS Module for Optimizing Food Production and Sales
- Implementation of a food service management module to a SaaS ERP solution for improved procurement of raw materials to reduce procurement costs and food waste.
- Integration of the new module with ERP and the POS system.
- Fast implementation due to applying DevOps and Agile methodologies.
Business automation consulting
- Analyzing your business automation needs and evaluating your current business processes.
- Defining business processes suitable for automation.
- Elaborating on an automation strategy, including redesign of your business processes.
- Prioritizing features for a business automation solution.
- Designing automated workflows.
- Advising on suitable automation technologies and solution type.
- Suggesting useful integrations (e.g., enterprise systems, data sources, email services).
- Drawing a business automation project plan.
Business automation solution implementation
- Analyzing your business automation needs and current business processes.
- Eliciting technical requirements for a business automaton solution.
- Redesigning business processes to adjust them to automation.
- Choosing a solution type and a suitable tech stack to build the solution.
- Designing the solution’s UX and UI.
- Developing the solution and integrating it with enterprise systems, data sources, email services, etc.
- Quality assurance and support of the solution.
- Comprehensive user training.
Business automation solution evolution
- Evaluating the current business process automation solution and detecting bottlenecks.
- Conducting feasibility studies and solution ROI calculation.
- Suggesting and implementing new functional modules, individual features, UX/UI improvements, etc.
- Solution re-architecting and modernization.
- Adding new integrations with third-party software.
- Introducing advanced technologies (e.g., image analysis, IoT) to the solution.
Why It’s Time to Leverage Business Automation
Businesses can lose up to 20 to 30% in revenue each year due to inefficient processes, so more and more businesses turn to business process automation companies to get benefits, such as: