Application Management Services: Monitoring, Troubleshooting, Enhancement, Optimization
According to recent Computer Economics surveys, application management is one of the most attractive and convenient IT functions for outsourcing. Answering the needs of modern enterprises, we’ve focused on the creation of a comprehensive offering to keep your applications relevant, available and running smoothly. ScienceSoft’s application management services include application monitoring and performance management, support, enhancement, incident and patch management, and more. We operate in a wide range of industries, including manufacturing, healthcare, banking, retail, telecommunications, travel and hospitality.
We keep the processes completely visible and continuously update you on the current state of your applications, providing detailed reports on implementation plans, activities performed and measures introduced.
- Even a 100-millisecond delay in website load time can hurt conversion rates by 7%.
- $21,000 is average revenue loss due to 1 hour of downtime.
- $4,100 is average revenue loss due to 1 hour of low performance.
- Sites with performance slowdowns experience permanent 28% cart abandonment rate.
Sources: Akamai, AlertSite
We can help you maintain the right performance of the applications critical to your enterprise. With thorough monitoring activities, our team proactively diagnoses and fixes evolving slowdowns and failures before they get detected by end users.
We resolve occurring issues in your critical applications related to specific misbehaviors, slow request handling, runtime errors, component unavailability and poor data quality.
We manage requests for minor and more substantial app changes, as well as assist with releases of updated application versions.
We help to ensure you applications stay current with changing business needs and goals. Our consultants conduct a detailed review of your applications and relevant business processes to modify applications (introducing automation and integrations, porting to new techs and platforms, restructuring solution) according to updated business policies, data, and workflows.
To provide a smooth switch to upgraded systems, we deliver a comprehensive change management plan (including full test coverage, risk analysis and after-launch review), review and training services. We closely work with your IT team to help them to prepare for the management of updated applications. Also, providing step-by-step guides, onsite training and workshops, we ensure that your end users feel confident with new system versions or functional extensions and know how to use them in a productive and efficient way.
We complement our management services with comprehensive help desk support. The help desk is represented by a multi-language 24/7 team with appropriate technical expertise. They become a single point of entry for all service requests and incident reports facilitating and streamlining their resolution as well as improving user satisfaction by:
Prioritizing and categorizing incidents reported by users (via e-mail, phone, chat, a ticket management system) or identified by monitoring systems.
Providing an immediate solution for general or repeatable issues upon instruction and escalating more complex cases to technical experts.
Informing users on the status of their requests.
Expanding a knowledge base and an FAQ section for users’ self-help.
Gathering users’ feedback for a development team.
We offer professional application management services for a wide range of applications:
- Custom enterprise applications (written on Java, PHP, .NET, Python, C++, etc.).
- Customized third-party applications (including SharePoint, Salesforce, Dynamics 365, Magento).
We have deep competence in:
TECHNOLOGIES WE WORK WITH
Relational databases / Data storages
- 31 years of solving enterprise problems with reliable and robust applications.
- Ability to manage large and complex IT environments.
- Sharp technology skills and advanced platform knowledge.
- Flexible service packages easily modifiable according to your needs.
High application TCO (total cost of ownership). We always take time to assess and analyze systems we serve, make value engineering recommendations and offer possible options of operational cost savings. Depending on your current business needs and IT strategy, we can suggest application re-architecting, migration, upgrade, the introduction of the Continuous Delivery pipeline, and more.
Need for prompt updates vs. application stability. We eagerly employ modern practices including DevOps/Continuous Delivery, containerization that allow for painless and streamlined ongoing application changes.
Untapped potential. Offering application optimization services, we strive to reveal the hidden potential of your applications to make them support your business to the fullest.