Application Management Services: Monitoring, Troubleshooting, Enhancement, Optimization
Application management services include application monitoring and performance management, L1-L4 support, optimization and evolution, and more.
ScienceSoft has a comprehensive offering to keep applications of different size and complexity relevant, available and running smoothly.
Our Application Management Services
We keep the processes completely visible and continuously update you on the current state of your applications, providing detailed reports on implementation plans, activities performed and measures introduced.
Application monitoring and performance management
- Even a 100-millisecond delay in website load time can hurt conversion rates by 7%.
- $21,000 is average revenue loss due to 1 hour of downtime.
- $4,100 is average revenue loss due to 1 hour of low performance.
- Sites with performance slowdowns experience permanent 28% cart abandonment rate.
Sources: Akamai, AlertSite
We can help you maintain the right performance of the applications critical to your enterprise. With thorough monitoring activities, our team proactively diagnoses and fixes evolving slowdowns and failures before they get detected by end users.
We resolve occurring issues in your critical applications related to specific misbehaviors, slow request handling, runtime errors, component unavailability and poor data quality.
We manage requests for minor and more substantial app changes, as well as assist with releases of updated application versions.
We help to ensure you applications stay current with changing business needs and goals. Our consultants conduct a detailed review of your applications and relevant business processes to modify applications (introducing automation and integrations, porting to new techs and platforms, restructuring solution) according to updated business policies, data, and workflows.
Change management and training services
To provide a smooth switch to upgraded systems, we deliver a comprehensive change management plan (including full test coverage, risk analysis and after-launch review), review and training services. We closely work with your IT team to help them to prepare for the management of updated applications. Also, providing step-by-step guides, onsite training and workshops, we ensure that your end users feel confident with new system versions or functional extensions and know how to use them in a productive and efficient way.
Due to our business growth, we decided to outsource the continuous development, support and maintenance of our proprietary internal systems. After thorough due diligence and planning, we engaged ScienceSoft as our development partner. ScienceSoft coordinated knowledge transfer, discovery of our internal systems, then transitioned into supporting those systems and taking on projects to evolve their functionality.
Luke Walther, Business Development Director, Give Back Wireless
Application Management Backed By Help Desk Services
We complement our management services with comprehensive help desk support. The help desk is represented by a multi-language 24/7 team with appropriate technical expertise. They become a single point of entry for all service requests and incident reports facilitating and streamlining their resolution as well as improving user satisfaction by:
Prioritizing and categorizing incidents reported by users (via e-mail, phone, chat, a ticket management system) or identified by monitoring systems.
Providing an immediate solution for general or repeatable issues upon instruction and escalating more complex cases to technical experts.
Informing users on the status of their requests.
Expanding a knowledge base and an FAQ section for users’ self-help.
Gathering users’ feedback for a development team.
Applications We Manage
We offer professional application management services for a wide range of applications:
- Custom enterprise applications (written on Java, PHP, .NET, Python, C++, etc.).
- Customized third-party applications (including SharePoint, Salesforce, Dynamics 365, Magento).
We have deep competence in:
Supply chain management
B2B and B2C portals
Enterprise mobile apps
User activity monitoring software
App performance monitoring software
Data analytics, big data apps
Apps driven by AI and computer vision
AR, VR apps
- 34 years of solving enterprise problems with reliable and robust applications.
- Ability to manage large and complex IT environments.
- Sharp technology skills and advanced platform knowledge.
- Flexible service packages easily modifiable according to your needs.
- Quality-first approach based on a mature ISO 9001-certified quality management system.
- ISO 27001-certified security management based on comprehensive policies and processes, advanced security technology, and skilled professionals.
Challenges We Solve
High application TCO (total cost of ownership). We always take time to assess and analyze systems we serve, make value engineering recommendations and offer possible options of operational cost savings. Depending on your current business needs and IT strategy, we can suggest application re-architecting, migration, upgrade, the introduction of the Continuous Delivery pipeline, and more.
Need for prompt updates vs. application stability. We eagerly employ modern practices including DevOps/Continuous Delivery, containerization that allow for painless and streamlined ongoing application changes.
Untapped potential. Offering application optimization services, we strive to reveal the hidden potential of your applications to make them support your business to the fullest.