Application Management Services: Monitoring, Troubleshooting, Enhancement, Optimization
Application management services include application monitoring and performance management, L1-L4 support, optimization and evolution, and more.
Sciencesoft has a comprehensive offering to keep applications of different size and complexity relevant, available and running smoothly.
Our Application Management Services
We keep the processes completely visible and continuously update you on the current state of your applications, providing detailed reports on implementation plans, activities performed and measures introduced.
Application monitoring and performance management
- Even a 100-millisecond delay in website load time can hurt conversion rates by 7%.
- $21,000 is average revenue loss due to 1 hour of downtime.
- $4,100 is average revenue loss due to 1 hour of low performance.
- Sites with performance slowdowns experience permanent 28% cart abandonment rate.
Sources: Akamai, AlertSite
We can help you maintain the right performance of the applications critical to your enterprise. With thorough monitoring activities, our team proactively diagnoses and fixes evolving slowdowns and failures before they get detected by end users.
Application troubleshooting
We resolve occurring issues in your critical applications related to specific misbehaviors, slow request handling, runtime errors, component unavailability and poor data quality.
Application enhancements
We manage requests for minor and more substantial app changes, as well as assist with releases of updated application versions.
Application optimization
We help to ensure you applications stay current with changing business needs and goals. Our consultants conduct a detailed review of your applications and relevant business processes to modify applications (introducing automation and integrations, porting to new techs and platforms, restructuring solution) according to updated business policies, data, and workflows.
Change management and training services
To provide a smooth switch to upgraded systems, we deliver a comprehensive change management plan (including full test coverage, risk analysis and after-launch review), review and training services. We closely work with your IT team to help them to prepare for the management of updated applications. Also, providing step-by-step guides, onsite training and workshops, we ensure that your end users feel confident with new system versions or functional extensions and know how to use them in a productive and efficient way.
Due to our business growth, we decided to outsource the continuous development, support and maintenance of our proprietary internal systems. After thorough due diligence and planning, we engaged ScienceSoft as our development partner. ScienceSoft coordinated knowledge transfer, discovery of our internal systems, then transitioned into supporting those systems and taking on projects to evolve their functionality.
Luke Walther, Business Development Director, Give Back Wireless
Application Management Backed By Help Desk Services
We complement our management services with comprehensive help desk support. The help desk is represented by a multi-language 24/7 team with appropriate technical expertise. They become a single point of entry for all service requests and incident reports facilitating and streamlining their resolution as well as improving user satisfaction by:
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Prioritizing and categorizing incidents reported by users (via e-mail, phone, chat, a ticket management system) or identified by monitoring systems.
2
Providing an immediate solution for general or repeatable issues upon instruction and escalating more complex cases to technical experts.
3
Informing users on the status of their requests.
4
Expanding a knowledge base and an FAQ section for users’ self-help.
5
Gathering users’ feedback for a development team.
Applications We Manage
We offer professional application management services for a wide range of applications:
- Custom enterprise applications (written on Java, PHP, .NET, Python, C++, etc.).
- Customized third-party applications (including SharePoint, Salesforce, Dynamics 365, Magento).
We have deep competence in:
CRM
Supply chain management
Asset management
Ecommerce solutions
B2B and B2C portals
Enterprise mobile apps
User activity monitoring software
App performance monitoring software
Security software
Data analytics, big data apps
IoT apps
Apps driven by AI and computer vision
AR, VR apps
Technologies We Work With
Back-end programming languages
Practice
19 years
Projects
200+
Workforce
60+
Our .NET developers can build sustainable and high-performing apps up to 2x faster due to outstanding .NET proficiency and high productivity.
Practice
25 years
Projects
110+
Workforce
40+
ScienceSoft's Java developers build secure, resilient and efficient cloud-native and cloud-only software of any complexity and successfully modernize legacy software solutions.
Practice
10 years
Projects
50+
Workforce
30
ScienceSoft's Python developers and data scientists excel at building general-purpose Python apps, big data and IoT platforms, AI and ML-based apps, and BI solutions.
Practice
10 years
Workforce
100
ScienceSoft delivers cloud-native, real-time web and mobile apps, web servers, and custom APIs ~1.5–2x faster than other software developers.
Practice
16 years
Projects
170
Workforce
55
ScienceSoft's PHP developers helped to build Viber. Their recent projects: an IoT fleet management solution used by 2,000+ corporate clients and an award-winning remote patient monitoring solution.
Practice
4 years
ScienceSoft's developers use Go to build robust cloud-native, microservices-based applications that leverage advanced techs — IoT, big data, AI, ML, blockchain.
Front-end programming languages
Languages
Practice
21 years
Projects
2,200+
Workforce
50+
ScienceSoft uses JavaScript’s versatile ecosystem of frameworks to create dynamic and interactive user experience in web and mobile apps.
JavaScript frameworks
Practice
13 years
Workforce
100+
ScienceSoft leverages code reusability Angular is notable for to create large-scale apps. We chose Angular for a banking app with 3M+ users.
Workforce
80+
ScienceSoft achieves 20–50% faster React development and 50–90% fewer front-end performance issues due to smart implementation of reusable components and strict adherence to coding best practices.
By using a lightweight Vue framework, ScienceSoft creates high-performant apps with real-time rendering.
Mobile
Practice
16 years
Projects
150+
Workforce
50+
ScienceSoft’s achieves 20–50% cost reduction for iOS projects due to excellent self-management and Agile skills of the team. The quality is never compromised — our iOS apps are highly rated.
Practice
14 years
Projects
200+
Workforce
50+
There are award-winning Android apps in ScienceSoft’s portfolio. Among the most prominent projects is the 5-year-long development of Viber, a messaging and VoIP app for 1.8B users.
Practice
11 years
Projects
85+
Workforce
10+
ScienceSoft cuts the cost of mobile projects twice by building functional and user-friendly cross-platform apps with Xamarin.
ScienceSoft uses Cordova to create cross-platform apps and avoid high project costs that may come with native mobile development.
ScienceSoft takes the best from native mobile and web apps and creates the ultimate user experience in PWA.
Practice
8 years
Projects
300+
ScienceSoft reduces up to 50% of project costs and time by creating cross-platform apps that run smoothly on web, Android and iOS.
Platforms
Practice
14 years
Projects
25+
Workforce
10+
A certified Microsoft partner, ScienceSoft creates CRM and ERP solutions powered by Dynamics 365 and optimizes most effectively a range of business operations.
Projects
10+
ScienceSoft achieves at least 20% increase in sales and 30% improvement in case resolution with well-thought-out and business-tailored Salesforce solutions.
Practice
11 years
Projects
20+
Workforce
10+
A certified Adobe Solution Partner, ScienceSoft builds on robust functionality of Adobe Commerce to create highly automated and scalable ecommerce solutions.
Practice
15 years
Projects
100+
Workforce
20+
Solid expertise in SharePoint services has earned ScienceSoft a place in Clutch’s list of Top SharePoint Developers in 2023.
Practice
12 years
A certified ServiceNow partner, ScienceSoft offers a proprietary 4-level implementation model that helps deliver the best value from ServiceNow adoption.
Practice
7 years
ScienceSoft sets up Power BI to process data from any source and report on data findings in a user-friendly format.
Relational databases / Data storages
Our Microsoft SQL Server-based projects include a BI solution for 200 healthcare centers, the world’s largest PLM software, and an automated underwriting system for the global commercial insurance carrier.
We’ve implemented MySQL for Viber, an instant messenger with 1B+ users, and an award-winning remote patient monitoring software.
ScienceSoft's team has implemented Oracle for software products used by GSK and AstraZeneca. We’ve also delivered Oracle-based SCM platform for Auchan, a retail chain with 1,700 stores.
Azure SQL Database is great for handling large volumes of data and varying database traffic: it easily scales up and down without any downtime or disruption to the applications. It also offers automatic backups and point-in-time recoveries to protect databases from accidental corruption or deletion.
Big data
By request of a leading market research company, we have built a Hadoop-based big data solution for monitoring and analyzing advertising channels in 10+ countries.
A large US-based jewelry manufacturer and retailer relies on ETL pipelines built by ScienceSoft’s Spark developers.
Our Apache Cassandra consultants helped a leading Internet of Vehicles company enhance their big data solution that analyzes IoT data from 600,000 vehicles.
We use Kafka for handling big data streams. In our IoT pet tracking solution, Kafka processes 30,000+ events per second from 1 million devices.
ScienceSoft has helped one of the top market research companies migrate its big data solution for advertising channel analysis to Apache Hive. Together with other improvements, this led tо 100x faster data processing.
We leverage Apache ZooKeeper to coordinate services in large-scale distributed systems and avoid server crashes, performance and partitioning issues.
We use HBase if your database should scale to billions of rows and millions of columns while maintaining constant write and read performance.
We leverage Azure Cosmos DB to implement a multi-model, globally distributed, elastic NoSQL database on the cloud. Our team used Cosmos DB in a connected car solution for one of the world’s technology leaders.
We use Amazon Redshift to build cost-effective data warehouses that easily handle complex queries and large amounts of data.
We use Amazon DynamoDB as a NoSQL database service for solutions that require low latency, high scalability and always available data.
- 33 years of solving enterprise problems with reliable and robust applications.
- Ability to manage large and complex IT environments.
- Sharp technology skills and advanced platform knowledge.
- Flexible service packages easily modifiable according to your needs.
- Quality-first approach based on a mature ISO 9001-certified quality management system.
- ISO 27001-certified security management based on comprehensive policies and processes, advanced security technology, and skilled professionals.
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For the second straight year, ScienceSoft USA Corporation is listed among The Americas’ Fastest-Growing Companies by the Financial Times.
Challenges We Solve
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High application TCO (total cost of ownership). We always take time to assess and analyze systems we serve, make value engineering recommendations and offer possible options of operational cost savings. Depending on your current business needs and IT strategy, we can suggest application re-architecting, migration, upgrade, the introduction of the Continuous Delivery pipeline, and more. |
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Need for prompt updates vs. application stability. We eagerly employ modern practices including DevOps/Continuous Delivery, containerization that allow for painless and streamlined ongoing application changes. |
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Untapped potential. Offering application optimization services, we strive to reveal the hidden potential of your applications to make them support your business to the fullest. |
All Application Services
Services
Database Software
Web Development
Application Integration
Maintenance and Support
Mobile Development
Web Design
Application Migration