Knowledge management solutions

Shaping knowledge into a solid corporate asset

SharePoint-based knowledge management solutions that turn corporate knowledge into competitive advantage

Helping our customers solve their business challenges with apt IT solutions for over 28 years, we will speed up your advance towards applied knowledge management. Turning to Microsoft SharePoint, we will help you adopt hands-on techniques to harness corporate knowledge and make it grow, along with improving employee productivity and your business outcomes. 

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OUR APPROACH TO KNOWLEDGE MANAGEMENT

A subject of numerous research studies and theories, knowledge management often stays a mere theoretical concept when put into the business reality.  Organizations only understand the real value of knowledge when they fail to meet their customers’ needs or implement important projects because of poor knowledge management.

Taking theoretical models from knowledge management researchers and adding our SharePoint consulting and development expertise, we came up with our proprietary approach to knowledge management that aims at maximizing business value of your corporate knowledge.

Knowledge types. Relying on the established classification, we distinguish 2 major types of knowledge:

  • Tacit knowledge that represents an intuitive kind of know-how deeply rooted in a personal experience.
  • Explicit knowledge refers to formalized knowledge that is stored in a designated place.

Explicit and tacit knowledge

How we help: We will assist you in stimulating employee-to-employee tacit knowledge transfer and deliver knowledge management tools to share and disseminate it while creating well-structured and easily accessible explicit knowledge storages and providing user-friendly knowledge sharing tools.

Knowledge item. We consider knowledge item (KI) as a basic particle of any knowledge. KI is a theoretical understanding or a practical skill in a specific area of practice.

How we help: We elaborate the optimal ways to find required KIs, rate, classify and update them, as well as to develop custom tools to connect employees with owners of tacit KIs.

Knowledge asset. We define knowledge asset (KA) as a single document or set of documents containing one or a few knowledge items. Widely recognized KAs are case studies, templates, researches, workshop materials, guidelines, etc.

How we help: We deliver solutions to securely store KAs, enable pervasive search across numerous KAs, continuously control relevance and improve the quality of corporate KAs.

OUR KNOWLEDGE MANAGEMENT FRAMEWORK

We help you combine all the knowledge management elements into a holistic knowledge management solution in line with our framework. The solution aims at mapping, creating, distributing, augmenting and improving your corporate knowledge. The framework includes essential steps intended to expand your corporate knowledge and let you excel on a business level, as well as boost employees’ efficiency and get a deeper understanding of the market, customers, vendors, products and services.

ScienceSoft's knowledge management framework

Knowledge mapping

Knowledge mapping

We will assist you in creating a detailed map of your corporate knowledge through correlating specific knowledge items with available tacit and explicit knowledge across the enterprise. Knowledge mapping will allow you to define knowledge owners, current knowledge items as well as knowledge gaps.

We create a knowledge map to:

  • Determine available knowledge items (both tacit and explicit) and knowledge assets;
  • Detect knowledge gaps;
  • Evaluate existing knowledge and determine the knowledge to be obtained, preserved, enhanced or divested;
  • Locate knowledge owners and link them to relevant knowledge items and knowledge assets.

Knowledge elicitation

Knowledge elicitation

We will enable your organization to elicit required knowledge easier and faster, by relying on a well-structured knowledge map and with the help of the following:

  • Automated workflows to manage search for required knowledge and patch knowledge gaps;
  • Analysis of ongoing discussions on a particular KI and knowledge absorption via corporate discussion boards;
  • Extraction of valuable information or knowledge assets from ERP, CRM, SCM and other systems integrated with a SharePoint-based knowledge management system.

Knowledge externalization and assessment

Knowledge externalization and assessment

Our knowledge management consultants will provide you with optimal tools to turn identified tacit knowledge into explicit and make it available throughout the company by taking advantage of:

  • Easy knowledge item rating, comparison and selection;
  • Clear and intuitive knowledge asset creation;
  • Powerful knowledge asset classification and metadata features.

Knowledge distribution

Knowledge distribution

We will help you stimulate dynamic knowledge dissemination across different departments and branches via pull and push modes.

You can distribute externalized and classified knowledge in the pull mode with:

  • Intelligent search and filters to instantly find knowledge items, knowledge assets or tacit knowledge owners;
  • Knowledge relationship management features to instantly see related knowledge items;
  • Automatic subscriptions to the latest updates in particular knowledge items and knowledge assets.

We will create hands-on tools to ensure knowledge dissemination in the push mode and stimulate the use of the following channels:

  • Corporate trainings and courses;
  • Collaborative knowledge transfer via Communities of Practice (CoP), workshops and blogs integrated with your SharePoint intranet.

Knowledge maintenance

Knowledge maintenance

Our knowledge management solution will let you attend to corporate knowledge assets and:

  • Make regular knowledge brush-ups to check up on knowledge relevance, remove outdated knowledge items and assets or update them;
  • Fill in gaps in the knowledge map.

HOW WE BRING KNOWLEDGE MANAGEMENT TO YOUR COMPANY

To let you benefit from business-oriented knowledge management, we unite our knowledge management approach with 10-year SharePoint consulting expertise. Our services include deploying and tailoring a SharePoint-based knowledge management solution according to the following alternative scenarios:

  1. We come up with a concept of a knowledge management solution considering your business needs and development strategy. We carry out SharePoint-based system implementation and customization and provide user trainings to ensure a better platform adoption and users’ quicker dive-in into a new knowledge management environment. 
  2. We implement a knowledge management solution as a part of your corporate intranet. We put together your current knowledge management initiatives and assist you in creating the knowledge management framework, tailor SharePoint capabilities to meet your knowledge management needs and develop custom features to align the solution with your business processes.

Our services include:

  • Knowledge management consulting
  • Business analysis
  • Architecture and design of a knowledge management solution
  • Implementation and customization
  • Integration with corporate systems (LMS, HRM, ERP, CRM, etc.)
  • Maintenance and support
  • User trainings

BUILDING A KNOWLEDGE MANAGEMENT ECOSYSTEM

To make your knowledge management solution more efficient, we integrate it with:

Learning management system (LMS) to let you align the learning process with organizational knowledge needs, thus ensuring timely patching of knowledge gaps.

Human resource management (HRM) solutions to help you match employees’ competencies with relevant knowledge items and knowledge assets, create employee-centric knowledge maps and initiate collaborative knowledge exchange.

ERP, CRM and other enterprise systems to extract knowledge assets and locate them in a central knowledge repository, process them, sort out the most valuable ones and use them right away to optimize ongoing business processes.

SOLVING BUSINESS CHALLENGES

We created our knowledge management framework to help our customers solve the following business challenges with tailored knowledge management tools:

Overlooked business opportunities. The lack of relevant knowledge and competencies leads to lost customers, missed business opportunities and failed projects. A custom knowledge management solution will help you continuously improve your corporate knowledge and bring positive changes to your relationship with customers, correct the course of your business activities and stimulate revenue growth.  

Interrupted business processes. By encouraging tacit and explicit knowledge distribution, companies increase the number of knowledge owners, thus avoiding potential knowledge ruptures if key employees leave the company. A solid corporate memory will allow knowledge retrieval at any time without breaking business activities.

Inert working environment. By developing a knowledge-focused corporate culture supported with a knowledge management solution, companies can prevent knowledge from jamming and stagnation. A knowledge-friendly ambiance stimulates employees to use corporate knowledge willingly and actively, thus perform better and show positive results.

Lack of innovative drive. Working in companies with a well-developed knowledge culture, employees are more inclined to share their unique knowledge and come up with non-trivial ideas. This helps organizations to solve complex tasks and find non-standard solutions to tangled business issues.

CONTACT US

It’s just the right time to start your knowledge management journey. You are welcome to address us with your questions on implementation of a SharePoint-based knowledge management solution in your organization.

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