Microsoft Dynamics 365 Consulting Services
Over 13 years ago, ScienceSoft started to work with Microsoft Dynamics CRM (now a part of Dynamics 365), a powerful and flexible platform for successful B2C and B2B enterprises in any industry.
Our consultants know how to release the potential of Microsoft Dynamics 365 beyond customer profiling and prove it consistently for SMEs and corporations in Healthcare, Banking and Financial Services, Retail, Manufacturing, Telecommunications, Oil & Gas and other industries.
Functional consulting is one of ScienceSoft’s prime Microsoft Dynamics 365 services. Our consultants rely on best practices and business insights accumulated during the last 13 years to position you on an appropriate CRM maturity level in line with your strategic vision, be it communication management and planning, step-by-step relationship development or strategic relationship management.
The scope of both out-of-the-box and custom features of Dynamics 365 can cover the entire customer lifecycle from lead generation to deal closing and post-sale re-engagement. Importantly, all of them can be tied to sales force KPIs for easier performance management.
This list of CRM functional modules is far from being complete. Held as a market-leading technology for a reason, Microsoft Dynamics 365 is the platform that opens up numerous opportunities for truly flexible and impactful management of your customer relationships.
Microsoft Dynamics CRM benefits
As ScienceSoft’s goal is to deliver CRM systems that can positively impact your bottom line, we focus on these key success factors of a Dynamics 365 project:
Ultimate user experience
Convenient UI, task-specific features and user training – these are the determinants of a high CRM adoption.
Customer data security
As CRMs are hubs of confidential data, we pay particular attention to ensuring the solution’s security.
We will help you make use of abundant customer data stored across your IT infrastructure so that no interaction falls out of your sales reps’ sight. For this, we can advise how to seamlessly integrate Dynamics 365 with your website, ERP, loyalty program, customer support facilities (live chat, call center), etc.
In our hands, Dynamics 365 turns into a highly scalable platform that can accommodate an ever-growing customer base without extra tweaks. The examples of the scopes we have successfully handled include customized Dynamics CRM solutions for 7 million clients of a retail bank, over 5 million subscribers of a media company, and 35,000 SMEs subscribed to an accounting SaaS.
To contribute more to the efficiency of your processes, we deliver Dynamics 365 solutions that can manage the expected load without slowdowns and issues.
Our Approach to Microsoft Dynamics Consulting
For us, CRM is not a buzzword but a powerful business enabler that should be aided with equally powerful software. The following 3 pillars define our approach to Dynamics 365 projects:
We know the platform
As expert Dynamics CRM consultants, we have tested the capabilities and limits of the platform to offer cost-effective solutions in any given case. In specific cases, where the lack of advanced customization impedes customer relationships and business growth, our consultants are also ready to deliver sophisticated features, from all-round customer base management and sales automation to contact center integration and complex performance reports.
We know your needs
We start with defining the scope of requirements to offer a precise solution that would adequately respond to our customers’ needs. Our motto is “Reasonable Microsoft 365 customization that makes positive change”. That’s why we deliver within the defined project scope, making sure you get the solution that meets both your expectations and budget.
We know your industry
We tailor our approach to Microsoft Dynamics 365 consulting according to precise requirements dictated by your business environment. Experience with both B2B and B2C companies in Healthcare, Banking and Financial Services, Retail, Manufacturing, Telecommunications, Oil & Gas and other industries enables us to share best practices with you and come up with efficient solutions to your CRM challenges.
Why Turn to Dynamics CRM Consultants
To wrap up your CRM strategy in robust software – Microsoft Dynamics 365
To solve your Dynamics 365 issues (e.g., slow performance, business process flow issues)
To reflect your renewed processes and tasks in your Dynamics 365 through custom features and add-ons
To revive a failed CRM project (e.g., to tackle poor user adoption or workflow inefficiency)
To enable smooth data transfer between Dynamics 365 and other corporate software (ERP, web portals, POS, etc.)
To migrate or upgrade to any version of Dynamics CRM or Dynamics 365, with all preparation required to prevent system downtime or data inconsistencies
We commissioned ScienceSoft to build a Dynamics 365 customer portal to help our sales team streamline communication with B2B customers. The team implemented a robust customer portal integrated with the Dynamics 365 Sales module. They also conducted training on all scenarios of using the portal for our sales team, which encouraged high user adoption of the solution. The project continues on the support level, and we are glad to continue our cooperation with ScienceSoft.
Shorouq Basnawi, Commercial Applications Sr. Analyst, SAL Saudi Logistics Services