Microsoft Dynamics 365 Consulting Services
Work with people who know Dynamics in and out
We are here to help in whatever challenging situation you face, from understanding if Dynamics 365 is the right choice to meet your needs to choosing suitable functionality, designing, and customizing effective Dynamics-based solutions.
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Microsoft brought to the market a set of composite business software powerful enough to drive full-scale digital transformation in sales, marketing, customer service, commerce, supply chain, and finance. Now, as a Microsoft Partner, it's our turn to use our years-long expertise in Dynamics products and help you benefit the most from these game-changing techs. |
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How Our Dynamics 365 Consultants Can Help You
Microsoft Dynamics 365 consulting services help solve any challenges you have with Dynamics 365 software. We share the most common needs of our clients for you to get a better idea of the value Microsoft Dynamics consulting can bring.
Strategy planning
If you envisage the business application of Microsoft Dynamics (the processes you will be improving) but don't want to deal with technicalities, we can take over the entire solution design process. We'll create a solution specification with detailed functionality and integrations description.
Solution design
You can fully entrust the discovery and solution planning stages to our team. We will come up with a unique set of configuration changes, custom features, and UI improvements that will make your Dynamics solution perfectly tailored to your needs.
Architecture planning
We bring clarity and organization to a multi-component business environment powered by Dynamics apps by mapping out all the data flows, modeling intermediary data stores, and cross-integrating systems.
Tuning / modernization
With different teams involved in customer relationship management, you may even lack a full picture of process and software alignment. We'll trace through all the core workflows from beginning to end, mark inefficiencies and automation gaps, and create an improvement plan.
Troubleshooting
We will help troubleshoot serious problems that hinder normal work and inconveniences you've been putting up with. We will investigate the root causes of the issues and fix them once and forever.
Migration
We will create a migration roadmap to replace your current software with a Dynamics-powered solution in the shortest possible time, causing no disturbance to your daily operations.
We work beyond pure consulting
We won't leave you alone with roadmaps, plans, specifications, and suggestions, as well as with the need to look for competent Dynamics 365 developers to put it all into practice. A Microsoft Partner and mature Dynamics 365 consultancy, our team is certified to deliver the whole range of services that will bring you from the concept of a Dynamics solution to its implementation.
Dynamics 365 development
We can modify or create custom business logic for Dynamics 365 apps.
Dynamics 365 integration
We set up data transfer within a network of Dynamics apps and with external systems.
Dynamics 365 support
We fix issues and process change requests on a one-time or continuous basis.
Brief Overview of Our Microsoft and Dynamics 365 Expertise
- ScienceSoft is a Microsoft Partner since 2008.
- We’ve been working with Microsoft Dynamics CRM since 2008 (with Dynamics 365 since 2016).
- We have a dedicated team certified in Microsoft Dynamics 365.
- We design end-to-end business solutions with Dynamics 365 apps for 30+ industry verticals.
Business Areas You Can Transform with Dynamics 365
There are six business areas that can be revamped with Microsoft Dynamics apps. Check the key functionality and process improvement in these areas that Dynamics 365 solutions bring to the table:
Sales
- Automated sales pipeline.
- Sales forecasting.
- Sales activities and customer communication.
- Relationship intelligence for leads and accounts.
- Mobile apps for phones and tablets.
Improvements in:
- Won opportunities.
- Sales team productivity.
- Seller onboarding.
Marketing
- Real-time event-based customer journey building.
- Multi-channel marketing delivery and communications.
- Marketing personalization.
- A/B testing.
- Marketing analytics.
Improvements in:
- Lead generation.
- Multiple simultaneous marketing campaigns.
Customer service
- Multi-channel contact center.
- Full-cycle case management.
- Knowledge base.
- SLA administration.
- Field service management.
Improvements in:
- First response time.
- Case resolution.
Commerce
- API-driven headless commerce engine.
- B2C and B2B commerce.
- Connected digital, in-store and back-office operations.
- Customer experience personalization.
Improvements in:
- Customer purchasing experience.
- Non-digital and digital sales.
Supply chain
- Demand forecasting.
- Collaboration with vendors across an end-to-end procurement process.
- Production floor execution interface.
- Warehouse management.
- Proactive machinery maintenance.
Improvements in:
- Product quality.
- Production scheduling.
- Supply and demand balancing.
Finance
- Financial reporting.
- Invoice processing.
- Customer credit management.
- Localization configuration for taxes, invoices, reports.
- Finance insights, cash flow forecasting and budgeting.
Improvements in:
- Month-end close process.
- Financial decision-making.
What Business Process Do You Want to Improve?
Let’s discuss how we can tailor Microsoft Dynamics 365 solutions to your specific needs.
Our Strengths
You may have very individual requirements for your Microsoft Dynamics 365 consulting team stemming from your previous experience or the specificity of the work you want to outsource. But if we are talking about the common criteria, here is how we meet them.
Experience
We've worked as Dynamics 365 consultants and developers on 25+ projects. One of our first projects was a Dynamics CRM for a media company with 1,300+ employees. And most recently, we integrated 3 Dynamics apps into a comprehensive customer service solution.
Skills and certification
Our team is trained to model data circulating through Dynamics apps and create solutions uniquely configured and customized for different business requirements. Also, we are skilled in Power Platform and can extend the solutions with custom logic, workflows, apps, and reports.
Unbiased thinking
Even though we love Dynamics 365, we will always put your interests first and advise you on a better-fitting platform if we see a good reason for that.
Industry knowledge
We understand the processes of about 30+ industries and have industry experts on board.
Business communication
We respect your busy schedule and communicate with precision and clarity. We won't bore you with technical jargon but present our findings with a focus on the business outcomes we plan to achieve.
Cost-effectiveness
We guarantee a good return on this investment manifested in a perfectly tailored Dynamics solution that your team will use productively and with pleasure.
We Asked Our Clients to Assess Our Work
Hearing good words from our clients is precious and inspiring. It really helps us understand our best sides and polish our approach with each new project.
Our Recent Work as Dynamics 365 Consultants and Developers
Dynamics 365 Customer Service Solution for a Logistics Company
Goal: To automate and improve the stages of deal negotiation and after-sales support.
Solution: ScienceSoft customized and integrated three Dynamics 365 apps – Sales, Customer Service, and Customer Voice – into a coherent solution.
Result: Sales process is unified, the time of case resolution is reduced by 30%.
Customer Portal for an Air Freight Carrier
Goal: To transit from insecure email communication with clients.
Solution: ScienceSoft created a Power Apps portal where customers can apply for cargo transportation services and integrated it with a customized Dynamics 365 Sales app for smooth deal processing.
Result: Secure environment for business-client communication, transactions, and document flow.
Dynamics 365 Consulting for an Insurance Broker
Goal: To automate a claims management process.
Solution: ScienceSoft planned the migration from a company's legacy CRM to Dynamics 365 and its integration with OneNote and SharePoint DMS.
Result: CRM concept for faster claims processing and less manual effort per claim.
Dynamics 365 Customization for a Seller of Engineering Software
Goal: To tune properly Dynamics 365 Sales solution that was left unused.
Solution: ScienceSoft performed a series of minor (yet multiple) customizations of Dynamics business logic and created two narrowly specific functional modules to tailor CRM to support sophisticated software products.
Result: CRM with a custom configurator of hardware keys and a customized sales pipeline.
Dynamics 365 Development for a Multinational Welding Supplier
Goal: To make a company's Dynamics 365 CRM more adjusted to their business.
Solution: ScienceSoft performed a series of customizations in CRM functionality, reporting, UX and language localization.
Result: Fast workflows and convenient use for employees from geographically dispersed business units.