en flag +1 214 306 68 37

Knowledge Management Framework

ScienceSoft's knowledge management framework

Relying on theoretical models by knowledge management researchers and our SharePoint expertise, we created a proprietary approach to knowledge management. This approach is aimed at maximizing business value of your corporate knowledge.

Knowledge Management Components

Knowledge types 

Relying on the established classification, we distinguish 2 major types of knowledge:

  • Tacit knowledge that represents an intuitive kind of know-how deeply rooted in a personal experience.
  • Explicit knowledge refers to formalized knowledge that is stored in a designated place.

Knowledge types

How we help: We will assist you in stimulating employee-to-employee tacit knowledge transfer and deliver knowledge management tools to share and disseminate it while creating well-structured and easily accessible explicit knowledge storages and providing user-friendly knowledge sharing tools.

Knowledge item

We consider knowledge item (KI) as a basic particle of any knowledge. KI is a theoretical understanding or a practical skill in a specific area of practice.

How we help: We elaborate the optimal ways to find required KIs, rate, classify and update them, as well as to develop custom tools to connect employees with owners of tacit KIs.

Knowledge asset

We define knowledge asset (KA) as a single document or set of documents containing one or a few knowledge items. Widely recognized KAs are case studies, templates, researches, workshop materials, guidelines, etc.

How we help: We deliver solutions to securely store KAs, enable pervasive search across numerous KAs, continuously control relevance and improve the quality of corporate KAs.

Our Knowledge Management Framework

We help you combine all the knowledge management elements into a holistic knowledge management solution in line with our framework. The solution aims at mapping, creating, distributing, augmenting and improving your corporate knowledge. The framework includes essential steps intended to expand your corporate knowledge and let you excel on a business level, as well as boost employees’ efficiency and get a deeper understanding of the market, customers, vendors, products and services.

Knowledge management framework

Knowledge mapping

Knowledge mapping

We will assist you in creating a detailed map of your corporate knowledge through correlating specific knowledge items with available tacit and explicit knowledge across the enterprise. Knowledge mapping will allow you to define knowledge owners, current knowledge items as well as knowledge gaps.

We create a knowledge map to:

  • Determine available knowledge items (both tacit and explicit) and knowledge assets;
  • Detect knowledge gaps;
  • Evaluate existing knowledge and determine the knowledge to be obtained, preserved, enhanced or divested;
  • Locate knowledge owners and link them to relevant knowledge items and knowledge assets.

Knowledge elicitation

Knowledge elicitation

We will enable your organization to elicit required knowledge easier and faster, by relying on a well-structured knowledge map and with the help of the following:

  • Automated workflows to manage search for required knowledge and patch knowledge gaps;
  • Analysis of ongoing discussions on a particular KI and knowledge absorption via corporate discussion boards;
  • Extraction of valuable information or knowledge assets from ERP, CRM, SCM and other systems integrated with a SharePoint-based knowledge management system.

Knowledge externalization and assessment

Knowledge externalization and assessment

Our knowledge management consultants will provide you with optimal tools to turn identified tacit knowledge into explicit and make it available throughout the company by taking advantage of:

  • Easy knowledge item rating, comparison and selection;
  • Clear and intuitive knowledge asset creation;
  • Powerful knowledge asset classification and metadata features.

Knowledge distribution

Knowledge distribution

We will help you stimulate dynamic knowledge dissemination across different departments and branches via pull and push modes.

You can distribute externalized and classified knowledge in the pull mode with:

  • Intelligent search and filters to instantly find knowledge items, knowledge assets or tacit knowledge owners;
  • Knowledge relationship management features to instantly see related knowledge items;
  • Automatic subscriptions to the latest updates in particular knowledge items and knowledge assets.

We will create hands-on tools to ensure knowledge dissemination in the push mode and stimulate the use of the following channels:

  • Corporate trainings and courses;
  • Collaborative knowledge transfer via Communities of Practice (CoP), workshops and blogs integrated with your SharePoint intranet.

Knowledge maintenance

Knowledge maintenance

Our knowledge management solution will let you attend to corporate knowledge assets and:

  • Make regular knowledge brush-ups to check up on knowledge relevance, remove outdated knowledge items and assets or update them;
  • Fill in gaps in the knowledge map.

Solving Business Challenges

We created our knowledge management framework to help our customers solve the following business challenges with tailored knowledge management tools:

Overlooked business opportunities. The lack of relevant knowledge and competencies leads to lost customers, missed business opportunities and failed projects. A custom knowledge management solution will help you continuously improve your corporate knowledge and bring positive changes to your relationship with customers, correct the course of your business activities and stimulate revenue growth.

Interrupted business processes. By encouraging tacit and explicit knowledge distribution, companies increase the number of knowledge owners, thus avoiding potential knowledge ruptures if key employees leave the company. A solid corporate memory will allow knowledge retrieval at any time without breaking business activities.

Inert working environment. By developing a knowledge-focused corporate culture supported with a knowledge management solution, companies can prevent knowledge from jamming and stagnation. A knowledge-friendly ambiance stimulates employees to use corporate knowledge willingly and actively, thus perform better and show positive results.

Lack of innovative drive. Working in companies with a well-developed knowledge culture, employees are more inclined to share their unique knowledge and come up with non-trivial ideas. This helps organizations to solve complex tasks and find non-standard solutions to tangled business issues.

Contact Us

If you are considering to implement a SharePoint-based knowledge management solution in your company, you are welcome to share your ideas and requirements with our SharePoint consultants.