Microsoft Dynamics 365 Case Studies

As a Microsoft Dynamics 365 Gold partner, ScienceSoft shares 12 years of experience in CRM solutions based on this platform. We offer a comprehensive range of Microsoft Dynamics 365 services, including consulting, implementation, user training, and development of custom add-ons.

Take a look at the case studies below and learn how a productive CRM solution may look with Microsoft Dynamics 365. Should you require any assistance with your present CRM-related challenges, we’re at your service.

CRM Development for a Retail Bank with 7 mln Clients

Backed by a 7-year expertise in Microsoft Dynamics CRM development, ScienceSoft joined the project to help the Customer create a CRM system for a bank with 7 million clients. Our team developed three modules: customer base management, sales activities planning and advanced analytics.
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Dynamics CRM Implementation and Customization for a Multibusiness Company

Having developed Microsoft Dynamics solutions since 2008, ScienceSoft rolls out a customized CRM system for a multibusiness group of companies and implements a data warehouse to centralize data from its separate business entities.
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Microsoft Dynamics CRM Customization for a Large Media Company

ScienceSoft created a loyalty program module for a media company with 500,000+ corporate subscribers and 5 million readers. The system keeps record of all orders and payments, allowing readers to receive bonuses for purchasing products and services. Loyalty program managers can configure reward rules without programming, and subscribers can access the system to check their membership level.
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Marketing Software Customization for a Retail Chain

ScienceSoft implemented a robust marketing solution for a US-based prominent player in fashion retail and hospitality. The solution ensures effective client communication via a range of channels.
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Development of a Custom CRM Application for an NPO’s Member Performance Management

ScienceSoft’s team rolled out a custom CRM subsystem for NPO’s member performance management that allowed to automate data accumulation from the Customer’s CRM and SharePoint extranet, calculation of 49 KPIs, as well as further reporting via the CRM and extranet for the Customer’s staff and members.
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Healthcare CRM Implementation for Medical and Research Center

ScienceSoft implemented a customized healthcare CRM system integrated with the Customer’s EHR and PMS to ensure seamless patient interaction tracking, sending automated notifications for appointments and patient feedback management over customizable surveys.
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Microsoft Dynamics 365 Development for a Welding Equipment Provider

ScienceSoft performed custom development of Dynamics 365 CRM, which implied automated quote generation, language localization, custom reports creation, etc.
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Microsoft Dynamics 365 and SharePoint Consulting for a Financial Advisory Firm

ScienceSoft provided consulting services to a US-based midsize financial advisory firm to ensure smooth Dynamics 365 and SharePoint implementation and integration.
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Microsoft Dynamics CRM Customization and Support for a Multi-business Company

ScienceSoft provided CRM customization services to a multi-business company, which included computer telephony integration, ERP configuration to enable the use of mobile app and supported the customized solution.
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Deployment of an Email Tracking Tool for Dynamics 365 for a Fintech Company

ScienceSoft deployed EmailScoop, an email tracking tool for Microsoft Dynamics 365, that allowed the Customer to efficiently track email interactions related to the sales of the Customer’s structured investment products.
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