SharePoint Support and Maintenance

SharePoint support and maintenance

The heart of enterprise collaboration, your SharePoint solution should perform soundly to deal with multiple business tasks successfully and empower users in their daily duties. To keep your SharePoint deployment at the top of its performance, our SharePoint team of Microsoft Certified Professionals offers all-inclusive SharePoint support and maintenance services.  

We apply our 12-year-long expertise in SharePoint consulting and development to provide organizations with timely and quality assistance and make their alliance with SharePoint long-lasting and effective. From basic technical inconsistencies to sophisticated adoption issues, we address SharePoint-related challenges to help companies ensure their SharePoint solutions’ vitality and support a robust, secure and error-free collaboration ecosystem.

Our service kit is available for all the versions of SharePoint On-Premises, SharePoint Online and hybrid SharePoint.

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On-Demand Technical SharePoint Support

When your SharePoint solution goes through functional issues, ScienceSoft takes up the challenge to find their root cause and restore the platform’s sleek performance. Depending on how severe an issue is, we address the most crucial cases within 8-16 business hours, in order to keep business processes uninterrupted and let users continue their activities at a usual pace.

Our support services include, among others:

Codding problems

Verifying and debugging coding errors

Architecture and hardware issues

Solving architecture and hardware issues (incorrectly designed farms, misdistributed server roles, misconfigured or overloaded servers, etc.)

Configuration issues

Tuning misconfigured features and applications (inappropriately set workflows, incompatible add-ins, search issues, etc.)

User authentication issues

Addressing user authentication issues and resetting users’ permissions

Content management issues

Fixing content management issues (content crawling and indexing, content creation and sharing problems, etc.)

Other performance issues

Resolving other performance issues, such as low page response time, unavailable SharePoint sites, integration issues and more.

Continuous SharePoint Maintenance

ScienceSoft provides SharePoint maintenance services to those companies that don’t have dedicated human resources to continuously attend to their SharePoint solutions. We aim not only at keeping SharePoint solutions’ operability but also at making them apt and more powerful.

Our team of SharePoint consultants, developers and administrators will assist you in:

System update

Timely update of the system (including the installation of service and feature packs) to guarantee its faultless performance, extend development capabilities and facilitate the platform’s support

Security audits

Security audits and installation of security patches to ensure protected working processes and collaboration

Integration with enterprise systems

Integration of SharePoint solutions with other enterprise systems (CRM, ERP, HRM, LMS, etc.)

New custom features

New custom features to make your SharePoint solutions more effective and attractive for end users, and more.

For proactive maintenance, we offer our SharePoint Health Check Service to timely monitor your SharePoint environment, detect existing performance and security gaps and fix them before they affect organizational processes.

SharePoint Consulting Support

In addition to standard maintenance and support services, we also provide SharePoint consulting support to help our customers address complex issues that can’t be solved by in-house specialists, as well as align SharePoint with a particular business environment and organizational needs.

With a true consulting mindset backed with a rich practical experience, our team is ready to analyze your particular challenge and find the optimal solution, be it designing a hybrid SharePoint solution, migrating content databases full of sensitive information, or developing a custom SharePoint mobile app.

User Training Assistance

ScienceSoft provides SharePoint training assistance to let organizations understand the platform, adopt it easily, as well as manage and use SharePoint solutions smartly. We offer dedicated training sessions for:

  • SharePoint administrators
  • SharePoint developers
  • End-users

During our training sessions, we not only explain the platform’s basics but also provide tips on facilitating SharePoint solution’s adoption, creating a collaboration-focused organizational culture and leveraging SharePoint’s non-standard capabilities, such as knowledge or innovation management.

What Benefits Do You Get?

Providing SharePoint maintenance or support services, we want our customers to focus on achieving their business goals instead of worrying about their SharePoint solutions. To enable that, ScienceSoft guarantees:

  • 24/7 availability of services
  • Timely fixing of SharePoint issues (8 business hours for critical issues)
  • A complete SharePoint team of Microsoft Certified SharePoint experts, including SharePoint administrators, developers, architects, consultants, Windows and MS SQL Server administrators to help you address even the trickiest issues
  • Flexible pricing aligned with your budgeting strategy
  • Security and confidentiality of SharePoint support and maintenance projects

Do You Face a SharePoint Issue? Let’s Solve It!

Don’t wait until a minor SharePoint issue will grow into a major headache, address it now and ensure a healthy, dynamic and user-friendly collaboration environment.

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