Microsoft Dynamics 365 for CRM
Make customer management a breeze
We overview a portfolio of Dynamics 365 apps that altogether cover a customer lifecycle, from acquisition to loyalty building.
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Start Customer Experience Transformation with Dynamics 365
Dynamics 365 offers a collection of applications to automate all key processes across marketing, sales, and customer service.
Sales transformation with Dynamics 365 Sales
The mission of Dynamics 365 for Sales is to organize the sales process and allow sales teams to qualify leads, nurture prospects, and convert them into contracts in the most effective way. Different members of the sales team use it to their advantage.
Benefits for sales reps
- Centralizing account and contact information.
- Taking full control over opportunities in the sales pipeline.
- Scheduling activities and engaging with leads, prospects, and customers in a timely manner.
- Using stored sales collateral.
- Getting AI-driven insights based on historical sales data (e.g., the next best action suggested).
Benefits for sales managers
- Monitoring sales performance.
- Gaining instant visibility into all leads divided by sources, the progress for open opportunities, sales goals for the department, and many more.
- Customizing dashboards with tracked KPIs.
- Facilitating onboarding of new sales reps.
Dynamics 365 Sales pricing, per user/month
Marketing transformation with Dynamics 365 Customer Insights
The app automates routine marketing activities and lets you focus on the creative side of the process. The functionality you get covers:
- Customer segmentation.
- Customer outreach via a variety of channels (email, social media, text messaging, mobile notifications).
- Lead generation from marketing pages.
- Customer journey builder.
- Event management.
Dynamics 365 Customer Insights pricing, per tenant/month
Customer service transformation with Dynamics 365 Customer Service
The app enables the transition to a highly automated, fast, and effective customer service that supports:
- An omnichannel service desk processing requests from all digital channels.
- Smart case routing to a free and/or field-specific agent.
- Instant access to customer data for agents.
- A searchable knowledge base.
- Pre-written templates for responses.
- Configurable analytics dashboards.
Dynamics 365 Customer Service pricing, per user/month
Get the Best Value of Dynamics 365 with ScienceSoft
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Microsoft Partner since 2008, ScienceSoft can build a robust CRM solution on top of three Dynamics 365 apps and help your sales, marketing, and customer service processes take a quantum leap. |
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Consulting
We analyze your business specifics, define what customizations to the default Dynamics 365 apps may be beneficial, and work out the right solution for your company.
Implementation
We tailor or expand the robust functionality of Dynamics 365 apps to meet your specific business goals and migrate historical customer data.
Migration
We unlock new functionality and scalability by migrating your company from a CRM system you’ve outgrown to Dynamics 365 or from Dynamics on-premises solution to the cloud.
Integration
We create an integral corporate ecosystem by connecting your CRM to other systems and enabling automated data exchange.
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Essential Integrations to Ensure Uninterrupted Data Flows
Your Microsoft Dynamics CRM won’t exist isolated from your other business processes and software systems. Though the integration plan will be unique for each company, there are data flows that we always keep in mind as universal.
- Customer touchpoints - source different types of customer data for the ultimate goal of a 360-degree customer view.
- Customer Data Platform - collects, stores and provides customer data to CRM apps.
- ERP - supplies any product-related information needed for sales and customer service.
- Accounting software - controls the settlement of payment transactions and updates the payment status for won opportunities.
Choose the Best-Suited Deployment Model
Cloud deployment
Three Dynamics apps that form the core of a CRM solution – Sales, Customer Insights and Customer Service – are designed for cloud deployment. You need to set them up and integrate for connected customer management processes.
On-premises deployment
Microsoft offers one more product – Dynamics 365 Customer Engagement – that covers full functionality for customer engagement and collaboration but is only available for on-premises deployment.
Microsoft Dynamics 365 Solutions
With over 25 successfully fulfilled Dynamics CRM projects, we can guarantee that our solutions meet the needs of:
B2C sales
Specifics:
A medium-to-large client base and the vast number of transactions every day.
B2B transactional sales
Specifics:
A medium client base and a larger value of transactions if compared to B2C sales.
B2B complex sales
Specifics:
A small-to-medium client base, a long sales cycle, multiple decision-makers.
Microsoft Dynamics CRM Demos
Microsoft Dynamics 365: Sales Cycle
See how Dynamics 365 Sales allows you to manage sales processes time-effectively, establish a trusted relationship with prospects and boost your overall sales productivity.
Dynamics 365: Marketing Solution Demo
See how a marketing solution from Dynamics 365 becomes a full-function tool for omnichannel marketing management.
Dynamics 365 Customer Service Demo
See how Dynamics 365 Customer Service helps your service agents be quick and effective in handling multiple concurrent service tickets.
Healthcare CRM Demo
See how a healthcare CRM built on Dynamics 365 allows you to personalize communication with patients, manage appointments effectively and draw analytical insights to continually improve the service.