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Microsoft Dynamics 365 Customization

Making unique CRM apps from Dynamics 365

As much as we love feature-rich Dynamics 365 apps, we can help you look beyond their pre-built functionality and add an individual touch.

Microsoft Dynamics 365 Customization - ScienceSoft
Microsoft Dynamics 365 Customization - ScienceSoft

Why Trust ScienceSoft

  • We have C#/.NET developers experienced exactly in coding for Dynamics 365 apps.
  • ScienceSoft is a long-term Microsoft Partner.
  • We’ve been working with Dynamics 365 apps since their start in 2016.
  • Meanwhile, our overall experience with Microsoft Dynamics CRM dates back to 2008.
  • We have 130+ testimonials from our valued clients who belong to different industry verticals and geographies.
  • ScienceSoft is a 3-Year Champion in The Americas’ Fastest-Growing Companies Rating by the Financial Times.

How We Make a Unique Solution from a Standard Dynamics 365 App

Microsoft Dynamics CRM customization is your opportunity to get a Dynamics-powered solution perfectly tailored to your unique customer management strategy. We make the best use of out-of-the-box Dynamics capabilities by configuring them to your business specificity and advance to code-based customization for unique functions and features.

Dynamics 365 configuration

Exploiting the most of possible no-code configuration, we save you money and ensure you will be able to smoothly upgrade your Dynamics 365 in the future.

Configuration is enough if you want to:

  • Wrap up your app UI in corporate branding.
  • Make the system more convenient for your sales reps and managers.
  • Support several languages for international teams.


Dynamics 365 No-Code Configuration - ScienceSoft


Dynamics 365 customization

What is not possible with configuration, we achieve with custom coding.

Our Dynamics customization services include but aren’t limited to:

  • Creation and modification of metadata, schema features, entities, business logic, custom workflows.
  • Design of forms and views, dashboards, e-mail and notification templates.
  • Optimization of Microsoft Dynamics 365 for mobile devices.


Dynamics 365 Code-Based Customization - ScienceSoft


Custom module development

If you need some extra functionality and a relevant module doesn’t exist in Microsoft AppSource, we can create a new CRM module from scratch for:

  • Custom tools and features, such as calculators, automatic lead scoring, or one-click quote generation.
  • App integration with other corporate systems and tools (ERP, accounting, marketing automation, survey software, etc.).
  • App integration with social media.


Dynamics 365 Custom Modules Development - ScienceSoft


Our Work with Microsoft Dynamics Platform for Different Companies

Creating a Custom CRM from Dynamics 365 Apps

Dynamics 365 offers an impressive range of business apps, and we are sure that over time, our service offering will cover them all. But as for now, we opt for a narrower, yet deeper, expertise in three apps forming the core of any robust CRM system. See the examples of custom modules we can deliver for each:


  • Custom sales pipelines.
  • Automation features, like one-click quote generation.
  • Sales performance metrics and reports.


  • Custom templates for emails, landing pages, marketing forms.
  • Customer segments.
  • Marketing channels in customer journeys.
  • Landing websites for events.
  • Customized email editor.

Customer Service

  • Custom case management workflows.
  • A self-service customer portal.
  • Integration with support channels.
  • Templates for messages, pre- and post-conversation surveys.

You Think Customization Is Burdensome?

It isn’t with ScienceSoft! Just three principles allow us to make it a process with little-to-no disruption to your operations.

Safe development environment

We create and test a customized solution in a sandbox environment without affecting your operating apps.

Focus on user experience

If we expand or modify the pre-built functionality, we care to make workflows neat and convenient.

Strong self-management

We agree on the reporting and communication schedule. The rest of the time, we do the job and don’t bother you with clarifying questions.

Want to Bring Your CRM to Perfection?

We are ready to deal with the backlog of features you want to add to your Dynamics 365 apps and do all the modifications fast and cost-effectively.