Microsoft Dynamics 365 Customization

Microsoft Dynamics 365 Customization - ScienceSoft

Throughout 13 years of Microsoft CRM customization, ScienceSoft’s team has learned the ins and outs of the platform and is ready to deliver a unique CRM solution that will meet your specific business requirements.

Following an industry-focused approach to CRM customization, we’ll tailor Microsoft Dynamics 365 to your business processes with attention to your external environment, be it Healthcare, Banking and Financial Services, Retail, Telecommunications, or other industry.

Need CRM Built Around Your Business Processes?

ScienceSoft’s team will properly customize Dynamics 365 in order to integrate the operations of your sales, marketing and customer service teams and improve their productivity.

Why ScienceSoft

Microsoft Gold Partner

  • Microsoft Dynamics 365 Partner
  • 13 years in Microsoft Dynamics 365 consulting and customization
  • C# .NET, JavaScript and HTML development experience gained through 32 years in Information Technologies
  • Substantial industry-specific experience: we’ve been developing custom software in retail for 18 years and for 16 years in healthcare, banking, and telecom

Services We Provide

To make sure you get a cost-effective and powerful CRM system, we focus on configuring strong out-of-the-box capabilities of Dynamics 365, and turn to code-based customizing only when it is indeed the most efficient way to solve your challenge.


CRM platform configuration


Dynamics 365 customization


Development and deployment of custom CRM modules

Our Customers Say

ScienceSoft implemented a robust customer portal integrated with the Dynamics 365 Sales module. They also conducted training on all scenarios of using the portal for our sales team, which encouraged high user adoption of the solution. The B2B customer portal meets our business needs of enhanced pricing invoicing and contracting and overall client communication. We are fully satisfied with the solution and the assistance of ScienceSoft’s team.

Shorouq Basnawi, Commercial Applications Sr. Analyst, SAL Saudi Logistics Services

CRM Solutions for Your Challenges

ScienceSoft is ready to help you run business more efficiently by extending Dynamics 365 so as to fulfill your sales organization and management tasks, including

Sales and marketing automation

Custom sales pipeline to match your business needs, templates and workflows for email marketing, custom plug-ins to generate quotes in one click, etc.

Sales team performance management

Digitizing your performance management program with custom metrics and reports.

Advanced analytics and reporting

Custom reports and dashboards, custom KPIs and CRM tweaks to automate sourcing and processing of particular data.

Customer analytics

Historic sales analysis, predictive analytics, and automatic identification of up-selling and cross-selling opportunities, as well as required re-engagement actions.

Integration with other systems

Integration with the ERP to avoid data duplication, integration with an accounting system to display customers’ financial statuses directly in the CRM, and more.

Higher CRM adoption

Customized dashboards for all user roles (sales person, sales manager, lead manager, marketing manager), brand-consistent CRM UI, etc.

Custom workflow notifications and alerts

More visibility in the process milestones of lead nurturing, opportunity management, customer satisfaction monitoring; event-triggered notifications for assigned parties (e.g., an order cancellation, missed calls).

Need Dynamics 365 Tailored to Your Company Alone?

We will help you get ultimate benefits out of your CRM system to structure and automate your sales and marketing management, grow the customer base, increase customer loyalty, and more.