Office 365 Managed Services
Office 365 managed services help maintain the sustainable operation of Office 365 solutions. The managed services cover user help desk, administration of the Office 365 ecosystem, Office 365 implementation or evolution, including customization, integration and migration.
With 11 years of experience in Office 365 consulting and development, ScienceSoft offers professional managed services to businesses to ensure operability, stability, high adoption, and cost-efficiency of the Office 365 environment.
Overview of ScienceSoft's Office 365 Managed Services
What We Cover with Office 365 Managed Services
Office 365 apps
Office 365 solutions
Project management
Innovation management
Workflow management
User support
- L1, L2, L3 support. Resolving incidents, finding root causes, modifying workflows, providing reports, and more.
- Enabling user self-support by creating a knowledge (articles, FAQ, user guides).
Maintenance and optimization
- Office 365 account and subscription administration.
- Regular Office 365 health checks to detect and eliminate performance and security bottlenecks.
- Stable work of your Office 365 solution.
- High security and industry compliance of your Office 365 solution.
Development and evolution
- Office 365 improvements through customizations, integrations and workflow automation.
- Custom solutions based on Office 365 like intranets, DMS, LMS, KMS, ticketing and help desk.
- Office 365 migration.
- Remote training on new solutions for users and admins.
- A content governance model.
|
|
|
Strengths of Office 365 Managed Services by ScienceSoft
Full-cycle services
We offer all-encompassing managed services from user support and monitoring of your Office 365 environment to the planning and optimization of your Office 365 resources.
Accessibility
You can reach our professionals 24/7 via any suitable communication channel: a phone, email, a case-tracking system, instant messengers, social media, and a customer portal.
Solid security
Our skilled security team, including certified ethical hackers, will help you ensure bulletproof security of your Office 365 environment.
Cost-efficiency
We offer Office 365 licenses at a discount.
Proactiveness
We suggest improvements for your Office 365 solutions that will bring business value, monitor and detect potential issues and handle them in advance.
Flexibility
We are open to discuss and alter pricing, cooperation models, timeframes, and other terms of cooperation.
ScienceSoft’s Hallmark Projects
G suite to Office 365 migration for an IT consulting company
ScienceSoft’s team enabled the migration of mailboxes and distribution lists from G Suite to Office 365 for a UK-based IT consulting company.
Knowledge management software support for a US corporation
ScienceSoft provided support services for a knowledge management solution applied in drug discovery, medical diagnostics, and other human and environmental health areas.
Sharepoint intranet implementation and support
ScienceSoft created a SharePoint intranet integrated with accounting and HR systems and providing the functionality for effective one-source support for all the users.
Remote IT support for a US telecommunications services provider
ScienceSoft provided support services for a set of .NET-based web applications, which helped the customer retain client loyalty and high sales.
Intranet content migration to Office 365
ScienceSoft implemented the intranet portal content migration from SharePoint Server 2010 to Office 365 for a US healthcare company. Our team retained all the data and the permissions model in a new cloud solution.
Support of a marketing campaign management solution
ScienceSoft delivered L2 and L3 support services for a large advertising agency to ensure the sustainable work of a complex microservices-based solution that managed big data processing and was integrated with multiple external systems.
Help desk for end users of product design software
Our team ensured continuous support of the innovative SaaS platform that enables creating 3D visualizations of interior design. Exploiting the knowledge base and the ticketing system, our helpdesk specialists addressed issues on a 24/7 basis.
Enterprise portal development for a financial advisory firm
ScienceSoft has developed an enterprise portal that offers advanced Office 365-based team collaboration and project management functionality and supports regulatory compliance.
Timeframes for Our Office 365 Managed Services
|
|
First response time (calls) - 40 seconds in 90% of calls |
|
First response time (help desk email tickets) - 30 minutes |
|
|
Delivery time of urgent solution upgrades - 4-16 hours |
|
Service coverage - Adjusted to a customer's business hours: 24/7, 12/7, 12/5, 8/5 |
Fixed Monthly Fee
- For maintenance services: depends on the number of users, Office 365 apps in use, current customizations, and more.
- For user help desk services: depends on the number of tickets per month and the type of service coverage.
Time and Material
Used in case of substantial functionality changes in Office 365 solutions or development of new solutions when requirements are constantly evolving.
Fixed Price
Used in case of substantial functionality changes in Office 365 solutions or the development of new solutions when the project scope is defined.
Issues We Solve with Our Office 365 Services
ISSUE
Office 365 downtimes and performance issues.
How managed services help
FIXED
99.99% uptime of the Office 365 environment.
ISSUE
Low adoption of Office 365.
How managed services help
FIXED
Professional training for users and admins.
ISSUE
Costly maintenance of Office 365 solutions.
How managed services help
FIXED
Cost-efficiency due to remote service provisioning (98% of instances) and optimal resource utilization.
ISSUE
High development risks of Office 365 solutions
How managed services help
FIXED
Agile development of new custom Office 365 solutions and upgrades.
ISSUE
Low quality of Office 365 support due to the lack of relevant competencies.
How managed services help
FIXED
Access to experienced Office 365 admins, consultants and developers.
ISSUE
Slow response to user requests.
How managed services help
FIXED
Quick issue resolution in accordance with SLA.
ISSUE
Security and compliance challenges.
How managed services help
FIXED
24/7 security monitoring and regular updates in sync with compliance regulations.
ISSUE
Overloaded in-house IT team.
How managed services help
FIXED
Increased productivity of in-house IT specialists due to lessening their load related to Office 365 maintenance.
Get Managed Services for Your Office 365 Right Now
Ordering Office 365 managed services right now will soon result in a number of benefits for your business: