Office 365 Managed Services
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Office 365 managed services help maintain the sustainable operation of Office 365 solutions. The managed services cover user help desk, administration of the Office 365 ecosystem, Office 365 implementation or evolution, including customization, integration and migration.
With 12 years of experience in Office 365 consulting and development, ScienceSoft offers professional managed services to businesses to ensure operability, stability, high adoption, and cost-efficiency of the Office 365 environment.
Overview of ScienceSoft's Office 365 Managed Services
What We Cover with Office 365 Managed Services
Office 365 solutions
Components of Our Office 365 Managed Services
User support
- L1, L2, L3 support. Resolving incidents, finding root causes, modifying workflows, providing reports, and more.
- Enabling user self-support by creating a knowledge (articles, FAQ, user guides).
Maintenance and optimization
- Office 365 account and subscription administration.
- Regular Office 365 health checks to detect and eliminate performance and security bottlenecks.
- Stable work of your Office 365 solution.
- High security and industry compliance of your Office 365 solution.
Development and evolution
- Office 365 improvements through customizations, integrations and workflow automation.
- Custom solutions based on Office 365 like intranets, DMS, LMS, KMS, ticketing and help desk.
- Office 365 migration.
- Remote training on new solutions for users and admins.
- A content governance model.
Our SharePoint and Office 365 Projects
What Our Customers Say
At the end of a long migration project to the SharePoint O365 environment, our company desired to update the face of our intranet site with a fresh look. We required specific customizations as well as an assurance that frequent Microsoft updates wouldn't disrupt the design. ScienceSoft expertly met these requirements and their delivery on countless details and change requests were lightning-fast and their communication excellent.
We partnered with ScienceSoft for our Office 365 migration project. This included the migration of email, distribution lists and shared mailboxes, calendars and contacts from G-Suite to Office 365. The ScienceSoft Team were always very professional, demonstrating competency in the required skillset and good communications.
We were constantly developing and looking more towards solutions within Microsoft 365 suite, but lack of developer resources became an issue. ScienceSoft positively surprised us with the cooperation approach already from the beginning. [With ScienceSoft] we are able to create more thoughtful solutions because of available expertise of allocated resources. Great partner for long term cooperation.
Why Choose ScienceSoft as Your Office 365 Managed Services Provider
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Strengths of Office 365 Managed Services by ScienceSoft
Full-cycle services
We offer all-encompassing managed services from user support and monitoring of your Office 365 environment to the planning and optimization of your Office 365 resources.
Accessibility
You can reach our professionals 24/7 via any suitable communication channel: a phone, email, a case-tracking system, instant messengers, social media, and a customer portal.
Solid security
Our skilled security team, including certified ethical hackers, will help you ensure bulletproof security of your Office 365 environment.
Cost-efficiency
We offer Office 365 licenses at a discount.
Proactiveness
We suggest improvements for your Office 365 solutions that will bring business value, monitor and detect potential issues and handle them in advance.
Flexibility
We are open to discuss and alter pricing, cooperation models, timeframes, and other terms of cooperation.
Timeframes for Our Office 365 Managed Services
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First response time (calls) - 40 seconds in 90% of calls |
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First response time (help desk email tickets) - 30 minutes |
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Delivery time of urgent solution upgrades - 4-16 hours |
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Service coverage - Adjusted to a customer's business hours: 24/7, 12/7, 12/5, 8/5 |
Office 365 Managed Services: Pricing Models
Fixed Monthly Fee
- For maintenance services: depends on the number of users, Office 365 apps in use, current customizations, and more.
- For user help desk services: depends on the number of tickets per month and the type of service coverage.
Time and Material
Used in case of substantial functionality changes in Office 365 solutions or development of new solutions when requirements are constantly evolving.
Fixed Price
Used in case of substantial functionality changes in Office 365 solutions or the development of new solutions when the project scope is defined.
Issues We Solve with Our Office 365 Services
ISSUE
FIXED
Office 365 downtimes and performance issues.
99.99% uptime of the Office 365 environment.
How managed services help
ISSUE
FIXED
Low adoption of Office 365.
Professional training for users and admins.
How managed services help
ISSUE
FIXED
Costly maintenance of Office 365 solutions.
Cost-efficiency due to remote service provisioning (98% of instances) and optimal resource utilization.
How managed services help
ISSUE
FIXED
High development risks of Office 365 solutions
Agile development of new custom Office 365 solutions and upgrades.
How managed services help
ISSUE
FIXED
Low quality of Office 365 support due to the lack of relevant competencies.
Access to experienced Office 365 admins, consultants and developers.
How managed services help
ISSUE
FIXED
Slow response to user requests.
Quick issue resolution in accordance with SLA.
How managed services help
ISSUE
FIXED
Security and compliance challenges.
24/7 security monitoring and regular updates in sync with compliance regulations.
How managed services help
ISSUE
FIXED
Overloaded in-house IT team.
Increased productivity of in-house IT specialists due to lessening their load related to Office 365 maintenance.
How managed services help
Get Managed Services for Your Office 365 Right Now
Ordering Office 365 managed services right now will soon result in a number of benefits for your business: