Office 365 managed services

Office 365 managed services

7+ years of experience in Office 365 consulting enable us to bring professional Office 365 managed services to enterprises. ScienceSoft delivers 24/7 monitoring and support services to allow for uninterrupted and fault-free functioning of your Office 365 environment.  

Microsoft Gold Content and Collaboration Competency partner - ScienceSoft

  • Projects with Office 365 since 2011
  • Microsoft SharePoint projects since 2007
  • 8+ years in managed services
  • Microsoft Gold Competency Partner

WHY OFFICE 365 MANAGED SERVICES

Office 365 managed services can be the right choice for your enterprise due to:

  • Access to expertise. Even with a well-trained IT team of your own, the odds are that it doesn’t have a dedicated expert who specializes in support and maintenance of the Office 365 environment.
  • Cost-effectiveness. You don’t need to hire full-time dedicated professionals, as you can use qualified expertise only when you need it and pay only for this period. Besides, managed services specialists act pro-actively towards your Office 365 environment, which reduces lost revenue caused by downtime and expenses on remediating critical technology issues.
  • Improved efficiency of an IT team. If you turn to a managed services provider for handling daily maintenance of your Office 365 environment, the in-house IT team will be able to focus on the technological support of the core business activities, which will increase your enterprise’s productivity.
  • Managing updates. Microsoft releases updates on a regular basis and they come to the cloud first. Office 365 managed services will keep your enterprise in tune with the times.
  • Security & compliance. Managed services provide 24/7 security monitoring of Office 365. Managed services specialists follow changes in federal and state compliance regulations, such as GLBA, SOX, HIPAA, etc. and adjust your Office 365 environment to new requirements ensuring regulatory compliance.
  • Business continuity. Office 365 managed services ensure high availability to end users and continuous performance without disruption, which supports efficiency and stability of business processes that are dependent on technology (collaboration, workflows, etc.).

SCIENCESOFT'S ENTERPRISE OFFICE 365 MANAGED SERVICES

We are happy to offer to enterprises:

End-user support

End-user support

ScienceSoft’s professionals will take care of your Office 365 environment and rapidly and effectively solve issues based on users’ problems or requests.

Customization support

Customization support

Our team will solve customization problems with your Office 365 solutions (portals, collaboration tools, etc.).

Integration support

Integration support

ScienceSoft’s team sees to the stable work of your Office 365 solution's integrations with CRM, ERP, ECM and other enterprise software. We can also undertake negotiating integration matters with third-party providers of systems for integration with SharePoint solutions.

HOW WE START

The initial step of our Office 365 managed services is the assessment of your solution’s performance and security through an initial remote health check. Among other parameters, the health check covers:

  • Analyzing page load time.
  • Detecting custom application exceptions.
  • Reviewing custom application code.
  • Assessing the content quality.

After the diagnostics, we prepare a health check report with a list of detected issues and recommendations on how to fix them.

WHAT WE DO

ScienceSoft’s Office 365 managed services for enterprises comprise:

24/7 coverage

Round-the-clock coverage. Our managed services are available 24x7x365.

Monitoring

Ongoing Office 365 monitoring. Real-time access to Office 365 data allows us to learn about errors as soon as they appear and set up fixing them right away.

Ongoing performance check

Ongoing system performance check. ScienceSoft’s team troubleshoots performance issues of your Office 365 solution, such as outage of reporting and monitoring systems, application errors, etc.

Help desk

Help desk. We process trouble, advice and improvement requests according to an SLA.

Security check

Monthly security check. We evaluate the security level of your Office 365 solution, including analyzing enabled authentication mechanisms, verifying antivirus configuration, etc.

Patch installation

Patch installation. Our team regularly installs security patches to ensure well-protected functioning of Office 365 solutions. We apply the zero downtime patching (ZDP) method to avoid operating discontinuity during patch installation. Besides security patches, we also install bugfixes and patches that improve performance and usability of Office 365 solutions.

Reporting

We monitor your Office 365 applications and prepare the following reports:

  • Weekly status reports contain detailed information about tasks and implementation process.
  • Monthly health reports describe the state and performance of Office 365 solutions.

Specifically, we analyze:

  • Authentication and networking
  • Search configuration 
  • Security configuration
  • Design
  • Usability, etc.

CONSULTING SERVICES

Along with managed services, we provide our customers with Office 365 consulting services. We aim at creating a diverse, communication-focused and secure environment across your enterprise through assisting you in:

  • Selecting and implementing an optimal set of Office 365 services and applications for your employees.
  • Implementing the smooth transition of content from an on-premises server to Office 365.
  • Finding the right balance between your customization needs and Microsoft restrictions.
  • Improving user adoption.

Scope of Office 365 managed services

Our services cover the whole Office 365 suite, including:

  • SharePoint Online
  • OneDrive
  • Microsoft Teams
  • Delve
  • Exchange Online
  • Power BI Pro
  • Productivity applications (Word, Excel, PowerPoint, Access, OneNote, Publisher)
  • Business applications (Microsoft Power Apps, Microsoft Flow, Microsoft Forms)
  • Collaboration applications (Yammer, Skype for Business)
  • Task management applications (Planner, Outlook Tasks and To-Do)

Terms & pricing policy

Our SLAs are not rigid and we are always open to renegotiate the terms if our customer’s needs change.

We offer transparent and flexible pricing for Office 365 managed services. The price depends on the number of users and integrations and complexity of customizations. Contact ScienceSoft Office 365 team to get a comprehensive price quote for Office 365 managed services.

Get a quote