Office 365 Managed Services

Office 365 managed services - ScienceSoft

Office 365 managed services help maintain the sustainable operation of Office 365 solutions. The managed services cover user help desk, administration of the Office 365 ecosystem, Office 365 implementation or evolution, including customization, integration and migration.

With 9 years of experience in Office 365 consulting and development, ScienceSoft offers professional managed services to businesses to ensure operability, stability, high adoption, and cost-efficiency of the Office 365 environment.

ISSUE

Office 365 downtimes and performance issues.

FIXED

99.99% uptime of the Office 365 environment.

ISSUE

Low adoption of Office 365.

FIXED

Professional training for users and admins.

ISSUE

Costly maintenance of Office 365 solutions.

FIXED

Cost-efficiency due to remote service provisioning (98% of instances) and optimal resource utilization.

ISSUE

High development risks of Office 365 solutions

FIXED

Agile development of new custom Office 365 solutions and upgrades.

ISSUE

Low quality of Office 365 support due to the lack of relevant competencies.

FIXED

Access to experienced Office 365 admins, consultants and developers.

ISSUE

Slow response to user requests.

FIXED

Quick issue resolution in accordance with SLA.

ISSUE

Security and compliance challenges.

FIXED

24/7 security monitoring and regular updates in sync with compliance regulations.

ISSUE

Overloaded in-house IT team.

FIXED

Increased productivity of in-house IT specialists due to lessening their load related to Office 365 maintenance.

Make the Most of Your Office 365!
ScienceSoft’s experts help you maintain smooth operation of your Office 365 environment.

WHAT WE COVER WITH OFFICE 365 MANAGED SERVICES

Office 365 apps

SharePoint Online
OneDrive
Microsoft Teams
Delve
Exchange Online
Productivity applications (Word, Excel, PowerPoint, Access, OneNote, Publisher)
Business applications (Power Apps, Flow, Forms)
Collaboration applications (Yammer, Skype for Business)
Task management applications (Planner, Outlook Tasks and To-Do)

Office 365 solutions

8 MS Gold Competencies

  • 31 years in IT.
  • 9 years in Office 365 managed services.
  • 8 Microsoft Gold Competencies.
  • 40+ Microsoft-certified experts.
  • 100+ successful projects with Office 365 and SharePoint.

STRENGTHS OF OFFICE 365 MANAGED SERVICES BY SCIENCESOFT

Full-cycle services

We offer all-encompassing managed services from user support and monitoring of your Office 365 environment to the planning and optimization of your Office 365 resources.

Accessibility

You can reach our professionals 24/7 via any suitable communication channel: a phone, email, a case-tracking system, instant messengers, social media, and a customer portal.

Solid security

Our skilled security team, including certified ethical hackers, will help you ensure bulletproof security of your Office 365 environment.

Cost-efficiency

We offer Office 365 licenses at a discount.

Proactiveness

We suggest improvements for your Office 365 solutions that will bring business value, monitor and detect potential issues and handle them in advance.

Flexibility

We are open to discuss and alter pricing, cooperation models, timeframes, and other terms of cooperation.

G suite to Office 365 migration for an IT consulting company
G suite to Office 365 migration for an IT consulting company

ScienceSoft’s team enabled the migration of mailboxes and distribution lists from G Suite to Office 365 for a UK-based IT consulting company.

Knowledge management software support for a US corporation
Knowledge management software support for a US corporation

ScienceSoft provided support services for a knowledge management solution applied in drug discovery, medical diagnostics, and other human and environmental health areas.

Sharepoint intranet implementation and support
Sharepoint intranet implementation and support

ScienceSoft created a SharePoint intranet integrated with accounting and HR systems and providing the functionality for effective one-source support for all the users.

Remote IT support for a US telecommunications services provider
Remote IT support for a US telecommunications services provider

ScienceSoft provided support services for a set of .NET-based web applications, which helped the customer retain client loyalty and high sales.

Intranet content migration to Office 365
Intranet content migration to Office 365

ScienceSoft implemented the intranet portal content migration from SharePoint Server 2010 to Office 365 for a US healthcare company. Our team retained all the data and the permissions model in a new cloud solution.

Support of a marketing campaign management solution
Support of a marketing campaign management solution

ScienceSoft delivered L2 and L3 support services for a large advertising agency to ensure the sustainable work of a complex microservices-based solution that managed big data processing and was integrated with multiple external systems.

Help desk for end users of product design software
Help desk for end users of product design software

Our team ensured continuous support of the innovative SaaS platform that enables creating 3D visualizations of interior design. Exploiting the knowledge base and the ticketing system, our helpdesk specialists addressed issues on a 24/7 basis.

Enterprise portal development for a financial advisory firm
Enterprise portal development for a financial advisory firm

ScienceSoft has developed an enterprise portal that offers advanced Office 365-based team collaboration and project management functionality and supports regulatory compliance.

User support

  • L1, L2, L3 support. Resolving incidents, finding root causes, modifying workflows, providing reports, and more.
  • Enabling user self-support by creating a knowledge (articles, FAQ, user guides).

Maintenance and optimization

  • Office 365 account and subscription administration.
  • Regular Office 365 health checks to detect and eliminate performance and security bottlenecks.
  • Stable work of your Office 365 solution.
  • High security and industry compliance of your Office 365 solution.

Development and evolution

  • Office 365 improvements through customizations, integrations and workflow automation.
  • Custom solutions based on Office 365 like intranets, DMS, LMS, KMS, ticketing and help desk.
  • Office 365 migration.
  • Remote training on new solutions for users and admins a
  • A content governance model.

TIMEFRAMES FOR OUR OFFICE 365 MANAGED SERVICES

First response time - calls

First response time (calls) - 40 seconds in 90% of calls

First response time - email

First response time (help desk email tickets) - 30 minutes

Urgent solution upgrades

Delivery time of urgent solution upgrades - 4-16 hours

Service coverage

Service coverage - Adjusted to a customer's business hours: 24/7, 12/7, 12/5, 8/5

Fixed Monthly Fee
  • For maintenance services: depends on the number of users, Office 365 apps in use, current customizations, and more.
  • For user help desk services: depends on the number of tickets per month and the type of service coverage.
Time and Material

Used in case of substantial functionality changes in Office 365 solutions or development of new solutions when requirements are constantly evolving.

Fixed Price

Used in case of substantial functionality changes in Office 365 solutions or the development of new solutions when the project scope is defined.

Need a Quote for Office 365 Managed Services?
ScienceSoft’s consultants will analyze your Office 365 managed services needs and offer you a comprehensive price quote.

GET MANAGED SERVICES FOR YOUR OFFICE 365 RIGHT NOW

Ordering Office 365 managed services right now will soon result in a number of benefits for your business:

  • 99,99%
    Uptime of your Office 365 environment
  • 96%
    User satisfaction with Office 365
  • 100%
    Interoperability of software integrated with Office 365
  • 100%
    Regulatory compliance
  • 10%
    Overall business productivity due to faster user support and smoother collaboration
  • 40%
    Increased productivity of in-house IT staff
  • Fetch These Benefits with Office 365 Managed Services!
    Contact ScienceSoft’s team right NOW to learn how to ensure faultless and stable functioning of your Office 365 ecosystem.