Office 365 Managed Services
Office 365 managed services help maintain the sustainable operation of Office 365 solutions. The managed services cover user help desk, administration of the Office 365 ecosystem, Office 365 implementation or evolution, including customization, integration and migration.
With 9 years of experience in Office 365 consulting and development, ScienceSoft offers professional managed services to businesses to ensure operability, stability, high adoption, and cost-efficiency of the Office 365 environment.
Office 365 downtimes and performance issues.
99.99% uptime of the Office 365 environment.
Low adoption of Office 365.
Professional training for users and admins.
Costly maintenance of Office 365 solutions.
Cost-efficiency due to remote service provisioning (98% of instances) and optimal resource utilization.
High development risks of Office 365 solutions
Agile development of new custom Office 365 solutions and upgrades.
Low quality of Office 365 support due to the lack of relevant competencies.
Access to experienced Office 365 admins, consultants and developers.
Slow response to user requests.
Quick issue resolution in accordance with SLA.
Security and compliance challenges.
24/7 security monitoring and regular updates in sync with compliance regulations.
Overloaded in-house IT team.
Increased productivity of in-house IT specialists due to lessening their load related to Office 365 maintenance.
WHAT WE COVER WITH OFFICE 365 MANAGED SERVICES
Office 365 apps
Office 365 solutions
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STRENGTHS OF OFFICE 365 MANAGED SERVICES BY SCIENCESOFT
Full-cycle services
We offer all-encompassing managed services from user support and monitoring of your Office 365 environment to the planning and optimization of your Office 365 resources.
Accessibility
You can reach our professionals 24/7 via any suitable communication channel: a phone, email, a case-tracking system, instant messengers, social media, and a customer portal.
Solid security
Our skilled security team, including certified ethical hackers, will help you ensure bulletproof security of your Office 365 environment.
Cost-efficiency
We offer Office 365 licenses at a discount.
Proactiveness
We suggest improvements for your Office 365 solutions that will bring business value, monitor and detect potential issues and handle them in advance.
Flexibility
We are open to discuss and alter pricing, cooperation models, timeframes, and other terms of cooperation.
ScienceSoft’s team enabled the migration of mailboxes and distribution lists from G Suite to Office 365 for a UK-based IT consulting company.
ScienceSoft provided support services for a knowledge management solution applied in drug discovery, medical diagnostics, and other human and environmental health areas.
ScienceSoft created a SharePoint intranet integrated with accounting and HR systems and providing the functionality for effective one-source support for all the users.
ScienceSoft provided support services for a set of .NET-based web applications, which helped the customer retain client loyalty and high sales.
ScienceSoft implemented the intranet portal content migration from SharePoint Server 2010 to Office 365 for a US healthcare company. Our team retained all the data and the permissions model in a new cloud solution.
ScienceSoft delivered L2 and L3 support services for a large advertising agency to ensure the sustainable work of a complex microservices-based solution that managed big data processing and was integrated with multiple external systems.
Our team ensured continuous support of the innovative SaaS platform that enables creating 3D visualizations of interior design. Exploiting the knowledge base and the ticketing system, our helpdesk specialists addressed issues on a 24/7 basis.
ScienceSoft has developed an enterprise portal that offers advanced Office 365-based team collaboration and project management functionality and supports regulatory compliance.
User support
- L1, L2, L3 support. Resolving incidents, finding root causes, modifying workflows, providing reports, and more.
- Enabling user self-support by creating a knowledge (articles, FAQ, user guides).
Maintenance and optimization
- Office 365 account and subscription administration.
- Regular Office 365 health checks to detect and eliminate performance and security bottlenecks.
- Stable work of your Office 365 solution.
- High security and industry compliance of your Office 365 solution.
Development and evolution
- Office 365 improvements through customizations, integrations and workflow automation.
- Custom solutions based on Office 365 like intranets, DMS, LMS, KMS, ticketing and help desk.
- Office 365 migration.
- Remote training on new solutions for users and admins a
- A content governance model.
TIMEFRAMES FOR OUR OFFICE 365 MANAGED SERVICES
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First response time (calls) - 40 seconds in 90% of calls |
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First response time (help desk email tickets) - 30 minutes |
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Delivery time of urgent solution upgrades - 4-16 hours |
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Service coverage - Adjusted to a customer's business hours: 24/7, 12/7, 12/5, 8/5 |
- For maintenance services: depends on the number of users, Office 365 apps in use, current customizations, and more.
- For user help desk services: depends on the number of tickets per month and the type of service coverage.
Used in case of substantial functionality changes in Office 365 solutions or development of new solutions when requirements are constantly evolving.
Used in case of substantial functionality changes in Office 365 solutions or the development of new solutions when the project scope is defined.
GET MANAGED SERVICES FOR YOUR OFFICE 365 RIGHT NOW
Ordering Office 365 managed services right now will soon result in a number of benefits for your business: