Office 365 Managed Services
Office 365 managed services consist of proactive managing, monitoring, supporting and evolving the Office 365 environment.
9 years of experience in Office 365 consulting enable us to bring professional Office 365 managed services to businesses. ScienceSoft delivers 24/7 monitoring and support services to allow for uninterrupted and fault-free operating of your Office 365 environment.
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Why Office 365 Managed Services
- Access to expertise. Even with a well-trained IT team of your own, the odds are that it doesn’t have a dedicated expert who specializes in support and maintenance of the Office 365 environment.
- Cost-effectiveness. You don’t need to hire full-time dedicated professionals, as you can use qualified expertise only when you need it and pay only for this period. Besides, managed services specialists act pro-actively towards your Office 365 environment, which reduces lost revenue caused by downtime and expenses on remediating critical technology issues.
- Improved efficiency of an IT team. If you turn to a managed services provider for handling daily maintenance of your Office 365 environment, the in-house IT team will be able to focus on the technological support of the core business activities, which will increase your enterprise’s productivity.
- Timely updates. Microsoft releases updates on a regular basis and they come to the cloud first. Office 365 managed services will keep your enterprise in tune with the times.
- Security and compliance support. Managed services provide 24/7 security monitoring of Office 365. Managed services specialists follow changes in federal and state compliance regulations like GLBA, SOX, and HIPAA. They adjust your Office 365 environment to new requirements ensuring regulatory compliance.
- Retained business continuity. Office 365 managed services ensure high availability to end users and continuous performance without disruption, which supports efficiency and stability of business processes that are dependent on technology (collaboration, workflows, etc.).
Office 365 Managed Services by ScienceSoft
We are happy to offer to enterprises:
End-user supportWe handle user requests on Office 365 issues rapidly and effectively and advise on adding or improving the suite’s features. |
Integration supportWe see to the stable work of your Office 365 solution's integrations with CRM, ERP, ECM and other enterprise systems. |
How We Start
The initial step of our Office 365 managed services is the assessment of your solution’s performance and security through an initial remote health check. Among other parameters, the health check covers:
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After the diagnostics, we prepare a health check report with a list of detected issues and recommendations on how to fix them.
What We Do
ScienceSoft’s Office 365 managed services for enterprises comprise:
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Round-the-clock coverage. Our managed services are available 24x7x365. |
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Ongoing Office 365 monitoring. Real-time access to Office 365 data allows us to detect errors as soon as they appear and set up fixing them right away. |
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Ongoing system performance check. ScienceSoft’s team troubleshoots performance issues of your Office 365 solution, such as an outage of reporting and monitoring systems, application errors and more. |
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Help desk. We process trouble, advice and improvement requests according to an SLA. |
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Monthly security check. We evaluate the security level of your Office 365 solution, including analyzing enabled authentication mechanisms, verifying antivirus configuration and more. |
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Patch installation. Our team regularly installs security patches to ensure well-protected functioning of Office 365 solutions. We apply the zero downtime patching method to avoid operating discontinuity during patch installation. Besides security patches, we also install bug fixes and patches that improve performance and usability of Office 365 solutions. |
Reporting
Based on monitoring your Office 365 applications and collecting various metrics, we deliver weekly and monthly status reports. They contain information on the state of the Office 365 environment and performance of the suite's applications. Specifically, we analyze:
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Consulting Services
Along with the managed services, we provide our customers with Office 365 consulting services. We aim at creating a diverse, communication-focused and secure environment across your enterprise through assisting you in:
- Selecting and implementing an optimal set of Office 365 services and applications for your employees.
- Implementing the smooth transition of content from an on-premises server to Office 365.
- Finding the right balance between your customization needs and Microsoft restrictions.
- Improving user adoption.
The Scope of Office 365 Managed Services
Our services cover the whole Office 365 suite, including:
- SharePoint Online.
- OneDrive.
- Microsoft Teams.
- Delve.
- Exchange Online.
- Power BI.
- Productivity applications (Word, Excel, PowerPoint, Access, OneNote, Publisher).
- Business applications (Microsoft Power Apps, Microsoft Flow, Microsoft Forms).
- Collaboration applications (Yammer, Skype for Business).
- Task management applications (Planner, Outlook Tasks and To-Do).