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Office 365 Managed Services

Office 365 managed services - ScienceSoft

Office 365 managed services help maintain the sustainable operation of Office 365 solutions. The managed services cover user help desk, administration of the Office 365 ecosystem, Office 365 implementation or evolution, including customization, integration and migration.

With 12 years of experience in Office 365 consulting and development, ScienceSoft offers professional managed services to businesses to ensure operability, stability, high adoption, and cost-efficiency of the Office 365 environment.

Make the Most of Your Office 365!

ScienceSoft’s experts help you maintain smooth operation of your Office 365 environment.

Overview of ScienceSoft's Office 365 Managed Services

What We Cover with Office 365 Managed Services

Office 365 solutions

Components of Our Office 365 Managed Services

User support

  • L1, L2, L3 support. Resolving incidents, finding root causes, modifying workflows, providing reports, and more.
  • Enabling user self-support by creating a knowledge (articles, FAQ, user guides).
Request user support

Maintenance and optimization

  • Office 365 account and subscription administration.
  • Regular Office 365 health checks to detect and eliminate performance and security bottlenecks.
  • Stable work of your Office 365 solution.
  • High security and industry compliance of your Office 365 solution.
Request maintenance

Development and evolution

  • Office 365 improvements through customizations, integrations and workflow automation.
  • Custom solutions based on Office 365 like intranets, DMS, LMS, KMS, ticketing and help desk.
  • Office 365 migration.
  • Remote training on new solutions for users and admins.
  • A content governance model.
Request evolution

Our SharePoint and Office 365 Projects

What Our Customers Say

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Why Choose ScienceSoft as Your Office 365 Managed Services Provider

 

  • 34 years in IT.
  • 12 years in Office 365 managed services.
  • Microsoft Partner since 2008.
  • 20+ Microsoft-certified experts.
  • 100+ successful projects with Office 365 and SharePoint.
  • 130+ satisfied clients who generously shared their success stories.

  • For the second straight year, ScienceSoft USA Corporation is listed among The Americas’ Fastest-Growing Companies by the Financial Times.

Strengths of Office 365 Managed Services by ScienceSoft

Full-cycle services

We offer all-encompassing managed services from user support and monitoring of your Office 365 environment to the planning and optimization of your Office 365 resources.

Accessibility

You can reach our professionals 24/7 via any suitable communication channel: a phone, email, a case-tracking system, instant messengers, social media, and a customer portal.

Solid security

Our skilled security team, including certified ethical hackers, will help you ensure bulletproof security of your Office 365 environment.

Cost-efficiency

We offer Office 365 licenses at a discount.

Proactiveness

We suggest improvements for your Office 365 solutions that will bring business value, monitor and detect potential issues and handle them in advance.

Flexibility

We are open to discuss and alter pricing, cooperation models, timeframes, and other terms of cooperation.

Timeframes for Our Office 365 Managed Services

First response time - calls

First response time (calls) - 40 seconds in 90% of calls

First response time - email

First response time (help desk email tickets) - 30 minutes

Urgent solution upgrades

Delivery time of urgent solution upgrades - 4-16 hours

Service coverage

Service coverage - Adjusted to a customer's business hours: 24/7, 12/7, 12/5, 8/5

Office 365 Managed Services: Pricing Models

Fixed Monthly Fee

  • For maintenance services: depends on the number of users, Office 365 apps in use, current customizations, and more.
  • For user help desk services: depends on the number of tickets per month and the type of service coverage.

Time and Material

Used in case of substantial functionality changes in Office 365 solutions or development of new solutions when requirements are constantly evolving.

Fixed Price

Used in case of substantial functionality changes in Office 365 solutions or the development of new solutions when the project scope is defined.

Need a Quote for Office 365 Managed Services?

ScienceSoft’s consultants will analyze your Office 365 managed services needs and offer you a comprehensive price quote.

Issues We Solve with Our Office 365 Services

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ISSUE

FIXED

Office 365 downtimes and performance issues.

99.99% uptime of the Office 365 environment.

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ISSUE

FIXED

Low adoption of Office 365.

Professional training for users and admins.

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ISSUE

FIXED

Costly maintenance of Office 365 solutions.

Cost-efficiency due to remote service provisioning (98% of instances) and optimal resource utilization.

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ISSUE

FIXED

High development risks of Office 365 solutions

Agile development of new custom Office 365 solutions and upgrades.

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ISSUE

FIXED

Low quality of Office 365 support due to the lack of relevant competencies.

Access to experienced Office 365 admins, consultants and developers.

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ISSUE

FIXED

Slow response to user requests.

Quick issue resolution in accordance with SLA.

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ISSUE

FIXED

Security and compliance challenges.

24/7 security monitoring and regular updates in sync with compliance regulations.

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ISSUE

FIXED

Overloaded in-house IT team.

Increased productivity of in-house IT specialists due to lessening their load related to Office 365 maintenance.

Get Managed Services for Your Office 365 Right Now

Ordering Office 365 managed services right now will soon result in a number of benefits for your business:

  • 99,99%

    uptime of your Office 365 environment

  • 96%

    user satisfaction with Office 365

  • 100%

    interoperability of software integrated with Office 365

  • 100%

    regulatory compliance

  • +10%

    overall business productivity due to faster user support and smoother collaboration

  • 40%

    increased productivity of in-house IT staff

Fetch These Benefits with Office 365 Managed Services!

Contact ScienceSoft’s team to learn how to ensure faultless and stable functioning of your Office 365 ecosystem.

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