Microsoft Dynamics 365
Apps That Piece Together into Unique Solutions
Microsoft Dynamics 365 is a composable suite of many software products for end-to-end business management. The offering may seem complex, but fear not – ScienceSoft will describe key business areas where Dynamics apps apply and look at your business case individually if you wish.
|
|
|
|
|
|
|
|
|
|
|
It's our sincere belief in the value Dynamics 365 can bring to businesses that inspired us to develop our competence and earn the status of Microsoft Gold Partner. We are happy to help our clients on their digital transformation journeys by creating easy-to-handle, yet robust solutions, powered by Dynamics 365. |
|
|
|
|
Microsoft unites a whole collection of business apps under the name Dynamics 365. We understand how hard it may be to navigate Microsoft's offer and understand how particular products can be useful. We've made things easier for you by describing six coherent solutions composed of Dynamics 365 products that can transform each respective business area.
When reading, don't think about how to create a solution – leave this job to us. Just see how your business processes may become more agile, cost-effective, and rewarding.
Sales
A sales solution will help your team close larger sales deals faster and count on repeat sales due to more trustful relations with customers. All in all, you get a platform that covers all steps of a sales pipeline, turning it into a transparent and controllable process. All customer information gets accumulated in separate accounts so that your team always works in an up-to-date context. Plus, sales reps have helpers along the way, like AI-powered lead prioritization to focus on sales-ready leads or alerts to respect all agreements with customers and never let them down with unreturned calls or unsent emails.
Apps that can be used:
- Dynamics 365 Customer Insights: $1,500 tenant/month.
- Dynamics 365 Sales: starts at $65 user/month.
Marketing
A marketing solution enables mass personalization of customer experience, effective even for the largest and most diverse audiences and across different interaction channels. The platform relies on customer data collected from all your available sources and allows you to bring to action a whole set of strategies to reach different customer segments. Orchestration capabilities are really robust – it will be a pleasure for your team to plan, map, and activate customer journeys, all from the same place.
Apps that can be used:
- Dynamics 365 Customer Insights: $1,500 tenant/month.
- Dynamics 365 Marketing: from $1,500 tenant/month.
- Microsoft Advertising (not a Dynamics 365 product but can be useful if you consider an advertising channel).
Customer service
A customer service solution will be all-in-one software for your contact center. It serves all possible interaction channels, be it live interactions via phone, emailing, chatting, AI-powered chatbots, or self-service portals. With this solution, you can significantly improve customer service KPIs: intelligent case prioritization and routing will accelerate response time, while instant access to customer data and knowledge articles will contribute to fast case resolution. Your frontline workers will be equipped with a mobile version to solve issues on-site.
Apps that can be used:
- Dynamics 365 Customer Insights: $1,500 tenant/month.
- Dynamics 365 Customer Service: from $50 user/month.
- Dynamics 365 Field Service: from $95 user/month.
- Dynamics 365 Remote Assist: from $65 user/month.
- Dynamics 365 Customer Voice: from $200 for 2,000 survey responses per tenant/month.
- Microsoft Power Virtual Agents: $1,000 per 2,000 sessions/month.
Commerce
A commerce solution is excellent for omnichannel retail as it natively unites customer data from online and offline channels enabling a unified customer view and consistent experience. You can also use it for digital commerce only – it offers a headless commerce platform, so we can set up one common back office and create storefronts for any digital channels you want to sell through. Inventory and order fulfillment operations will be integrated too, making it easy to control inventory levels and coordinate omnichannel delivery.
Apps that can be used:
- Dynamics 365 Customer Insights: $1,500 tenant/month.
- Dynamics 365 Commerce: from $180 user/month.
- Ecommerce add-in: from $4,000 per month.
- Dynamics 365 Supply Chain Management: from $180 user/month.
- Dynamics 365 Intelligent Order Management: from $300 per 1,000 orders lines/month.
Supply chain
This solution will put you in full control of the planning, movement, storage, and distribution of your assets. It aggregates and derives insights from data from all the systems across your supply chain. Additionally, we can set up the Sensor Data Intelligence tool to collect and analyze data from connected devices. Real-time visibility will help you timely detect and prevent any process hindrances. For example, out-of-stock spare parts will never be a reason for a disrupted manufacturing process again.
Apps that can be used:
- Dynamics 365 Supply Chain Management: $180 user/month.
- Dynamics 365 Intelligent Order Management: from $300 per 1,000 orders lines/month.
- Dynamics 365 Supply Chain Insights.
- Dynamics 365 Guides: $65 user/month.
Finance
This solution will be the heart of your financial management, facilitating the generation and management all types of financial reports you need. It won't only aggregate data and get the full visibility of your organization's financial health but will help you make the right decisions due to embedded analytics and AI. With proper process automation delivered with this solution, your team will surely start enjoying the month-end close process!
Apps that can be used:
- Dynamics 365 Finance: $180 user/month.
- Dynamics 365 Project Operations: $120 user/month.
- Dynamics 365 Human Resources: $120 user/month.
Microsoft distinguishes between a base license (a core app that you buy at full price) and attach licenses (additional apps composing your solution that you buy at discounted prices).
Connectivity
Microsoft advocates data-driven solutions, so each Dynamics app easily integrates with inbound and outbound systems for data exchange.
Predictive analytics
Each Dynamics 365 app is armed with AI that will derive very concise but actionable insights from voluminous data.
Moderately priced customization
We can make Dynamics apps much more tailored to your processes, even without writing a single line of code. However, coding is also possible for serious changes to the core functionality.
Choosing the right set of Dynamics 365 apps
You already know that Dynamics is not a monolith platform, so we first of all select business apps that will perform the functions you require. Nothing extra, only the apps where the value for your business is explicit.
Turning default apps into your unique solution
We realize Microsoft's idea of a highly connected business by architecting how apps will work together and within your existing infrastructure. Then, we tailor the apps to your business processes, not vice versa.
Managing a full life cycle of your solution
From the development and launch to continuous managed support – we handle all tasks related to your solution.
Polishing your solution over time
Together with you, we analyze how fully the current solution corresponds to your business goals and tune it if the need arises.
Among All Microsoft Partners, Why ScienceSoft
- We've been exploring, mastering and working with Dynamics 365 since its launch in 2016.
- Our overall experience with Microsoft Dynamics CRM is even more extensive and dates back to 2008.
- We are Microsoft Cloud Solution Provider, which means we are authorized to sell and implement cloud solutions, including Dynamics 365, under special conditions.
- ScienceSoft USA Corporation is named among the Americas' Fastest-Growing Companies 2022 by the Financial Times.
Our Most Recent Work with Dynamics 365
Microsoft Dynamics CRM Customization for a Multi-Business Company
ScienceSoft extended the functionality of a company's CRM by integrating a telephony module to take and record phone calls and set up secure access to their ERP system via a mobile app.
Customer Service Solution for a Saudi Arabia's Logistics Company
With the solution we created based on Dynamics 365 Sales, Customer Service and Customer Voice, the company achieved 30% reduction in case resolution time.
Customer Portal for Asia's Leading Cargo Airline
ScienceSoft built a customer portal with Power Apps and integrated it with Dynamics 365 Sales module for a smooth sales workflow.
Migration Planning from a Legacy CRM to Dynamics 365
ScienceSoft created a specification of a new modern CRM powered by Dynamics 365 for faster claims processing and less manual effort per claim for an insurance broker.