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Selected Success Stories from Our 3,600-Project Portfolio

By Service
By Solution
By Technology
By Industry
By Region

As a Microsoft Dynamics 365 partner, ScienceSoft shares 15 years of experience in CRM solutions based on this platform. We offer a comprehensive range of Microsoft Dynamics 365 services, including consulting, implementation, user training, and development of custom add-ons.

Take a look at the case studies below and learn how a productive CRM solution may look with Microsoft Dynamics 365. Should you require any assistance with your present CRM-related challenges, we’re at your service.

Results for

Secure Customer Portal for a Global Air Cargo Carrier Operating Across 800+ Destinations

ScienceSoft implemented a Dynamics 365 customer portal integrated with a sales module for Saudia Cargo, Asia’s leading cargo airline. The new portal enables Saudia Cargo’s clients to conveniently apply for shipping services and improves sales speed and efficiency.


Microsoft Dynamics CRM to Enable Omnichannel Customer Experience

Having developed Microsoft Dynamics solutions since 2008, ScienceSoft rolls out a customized CRM system for a multibusiness group of companies and integrated it with a data warehouse to centralize data from its separate business entities.


CRM Development to Streamline Sales and Managerial Activities in a 7,000-Employee Bank

Backed by a 7-year expertise in Microsoft Dynamics CRM development, ScienceSoft joined the project to help the Customer create a CRM system for a bank with 7 million clients. Our team developed three modules: customer base management, sales activities planning and advanced analytics.


Microsoft Dynamics 365 CRM to Automate Customer Management

ScienceSoft used Dynamics 365 Sales, Marketing and Customer Voice, Power Apps and numerous third-party systems to build a comprehensive CRM ecosystem.


Loyalty Management Solution for a Media Resource with 5 Million Readers

ScienceSoft created a loyalty program module for a media company with 500,000+ corporate subscribers and 5 million readers. The system keeps record of all orders and payments, allowing readers to receive bonuses for purchasing products and services. Loyalty program managers can configure reward rules without programming, and subscribers can access the system to check their membership level.


Dynamics 365 CRM for SAL, Saudi Arabia’s Leading T&L Provider

ScienceSoft implemented and customized Dynamics 365 Sales, Dynamics 365 Customer Voice, and Dynamics 365 Customer Service. With a comprehensive sales and customer service automation environment, SAL benefits from 30% faster service processes.


Dynamics 365 CRM Heavily Customized to Sell Engineering Software

ScienceSoft created a CRM customized to sell sophisticated software products and enhanced with two narrowly specific functional modules.


Fintech CRM Migration Consulting to Optimize Costs and Minimize Risks

ScienceSoft compared the three best-fitting CRM platforms in the context of Customer needs and advised on the most feasible option. The company received detailed discovery documentation and a step-by-step plan for a smooth migration to Microsoft Dynamics 365 CRM.


Healthcare CRM for All-Round Sales and Performance Management

ScienceSoft customized MS Dynamics CRM for a US-based market leader in cancer diagnostics solutions to enable sales management and performance reporting.


Marketing Software to Manage Cross-Channel Customer Engagements

ScienceSoft implemented a robust marketing solution for a US-based prominent player in fashion retail and hospitality. The solution ensures effective client communication via a range of channels.