Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - Market-Leading Automation Software - ScienceSoft

In 2020 Gartner Magic Quadrant, Microsoft was named among sales force automation leaders. And it’s not surprising considering that Microsoft Dynamics 365 delivers $16.97 for every dollar spent. Being a Dynamics 365 module, Microsoft Dynamics 365 Sales is designed for sales automation and helps organize the efficient sales process and drive your sales team’s productivity.

Common Issues Dynamics 365 Sales Helps You Overcome


Disjointed and inconsistent sales process


Organized sales flow built with sales paths


Distorted representation of sales activities due to the lack of insight into the sales process


Unified and accessible sales data in one place with analytics dashboards and the Sales Assistant feature


Low deal conversion rate and low average deal values manifesting in lost revenue


Increased average deal value and conversion rate with predictive lead and opportunity scoring


Lack of visibility into the sales process and the sales team’s performance


Transparent sales process and team performance with convenient analytics dashboards


High customer attrition rate due to mismanaged customer relationships


Improved customer retention and personalized customer relationships with the 360-degree customer view

Convert More High-Value Leads!

Unify your sales process and data across the entire sales department, automate your sales workflow and gain sales performance insights with Dynamics 365 Sales!

Dynamics 365 Sales: Key Features

360-degree customer view

This feature allows collecting customer data within the whole customer life cycle: from a prospect to a contract. Such data ranges from contact information to purchasing details and is collected throughout all touchpoints. With a 360-degree customer view, your sales representatives can increase their productivity by getting a deep and personal understanding of customers.

Unified sales process

Dynamics 365 Sales features Sales Playbooks, which are predefined sales paths. You may create new Playbooks or customize existing ones to your specific customer types, ensuring a personalized and consistent sales process.

Business card scanner

This feature allows for automated lead data entry. It also allows searching for duplicate contact information and unifies this information into a single contact, avoiding communication mishaps.

Workflow automation

Dynamics 365 Sales provides extensive automation capabilities, ranging from automated email campaigns to the creation of proposals, quotes, invoices, etc. Personalization is provided via a number of automation triggers working with CRM data such as names and deal details.

Sales assistant

This feature allows combining and analyzing CRM data on customer interaction and then generating a collection of suggested actions across each step of the sales process for your sales reps to follow, ensuring consistency in communication and timely service delivery.

Predictive lead and opportunity scoring

Dynamics 365 Sales features AI-powered Sales Insights, which helps you accurately estimate the most promising leads and opportunities attributing scores to them. With the help of AI, existing and new customer data converts into scores. With predictive scoring, you can prioritize quality leads and opportunities and consequently close more deals.

Seamless integration capabilities

Dynamics 365 Sales is easily integrated with other Microsoft tools, such as Excel, SharePoint and Power BI. This helps create a unified source of truth across the sales department and makes working with lead and opportunity statistics and analytics smoother.

Dynamics 365 Sales Demo

We overview sales automation tools provided by Dynamics and tell how it can help your team succeed throughout the sales cycle.

Big Brands who Use Dynamics 365 Sales

Notable big names using Dynamics 365 Sales are seen across various industries and include such companies as HP, Visa, Chevron, Lenovo, Metro Bank, and many others.

Choose Your Dynamics 365 Sales Pricing Plans

Dynamics 365 Sales Professional

Dynamics 365 Sales Enterprise

Microsoft Relationship Sales

Dynamics 365 Sales Insights

Provides core sales automation functionality.

A good fit for small companies with a standard sales process.

$65 user/month

Provides further customization, extensibility, embedded intelligence, and manual forecasting, in addition to the functionality available in the Professional edition.

A good fit for mid-to-large businesses with both simple and complex sales processes.

$95 user/month

Includes Sales Enterprise license functionality plus relationship-building capabilities and LinkedIn Sales Navigator integration.

Perfect for mid-to-large size businesses interested in deeper relationships with their customers.

$130 user/month

AI-based add-on for Sales Enterprise and Relationship Sales licenses features prebuilt and embedded insights that improve customer engagement and decision-making.

Perfect addition for any business seeking smarter sales.

$50 user/month

Get Dynamics 365 Sales Services with ScienceSoft

Microsoft Gold Partner

  • 13 years in CRM consulting and implementation.
  • Projects with Microsoft Dynamics CRM since 2008 (with Dynamics 365 since 2016).
  • Microsoft Gold Partner and Microsoft Dynamics 365 Partner.


Sales Activities Planning for a Retail Bank with 7 mln Clients

ScienceSoft helped a retail bank with 7 million clients to implement Dynamics Sales features within the requested timeframe delivering the requested functionality.

Sales Module Implementation and Customization for a Multibusiness Company

ScienceSoft helped a multibusiness company to unify their sales processes under one umbrella unifying their sales process across multiple domains with the help of Dynamics Sales.

Reap the Benefits of Dynamics 365 Sales Now!

We are ready to advise you on all aspects of Dynamics 365 Sales so that you can achieve sales consistency, increase conversion rates and sales volume.