SharePoint Managed Services
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SharePoint managed services are aimed at ongoing monitoring of SharePoint solutions, solving technical issues, and improving features in order to maintain seamless operating with high performance.
With 16 years in SharePoint consulting and development, ScienceSoft offers professional managed services to support our customers’ SharePoint solutions. We help enterprises maintain and enhance their SharePoint environment and enable them to focus on their core activities.
About ScienceSoft
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ScienceSoft's SharePoint Managed Services
Our key offering includes:
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Customization supportOur team solves customization issues with your SharePoint solutions, such as intranets, document management systems, project management tools, etc. We maintain the stable work of your custom add-ins. |
Integration supportWe ensure the seamless performance of your SharePoint solution integrated with enterprise systems (CRM, ERP, ECM, DMS), email (Outlook, Gmail), social media (Facebook, Twitter) services, and more. We also fix integration issues for hybrid SharePoint solutions. |
Managed Azure ServicesAs a Cloud Service Provider Partner, we resell Azure Cloud Services, including hosting and Office 365 licenses with a price advantage. We also offer account administration and license management and provide consolidated billing for our services and the cloud licenses. |
How We Start
We use a proactive approach to SharePoint managed services and start with a comprehensive diagnostics of a SharePoint solution’s performance and security – an initial remote health check. The health check includes overall monitoring of the SharePoint solution with:
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After the diagnostics, ScienceSoft’s SharePoint team comes up with a health check report that contains a detailed description of the detected bottlenecks, such as security vulnerabilities or user adoption issues and gives recommendations on how to fix them. Our SharePoint team also offers assistance in implementing these recommendations.
What We Do
ScienceSoft’s SharePoint managed services are available 24/7 and include:
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Ongoing SharePoint monitoring. Quick access to the metrics such as firewall rules, network bandwidth, etc. allows us to be aware of errors as soon as they happen and take immediate action to resolve the issues. |
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Ongoing system performance check. We carry out an in-depth analysis of SharePoint performance and its components to detect bottlenecks, such as slow load time. Then, if we reveal problems in CPU, RAM, etc., we troubleshoot these issues. |
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Help desk. We handle trouble tickets on the loss of critical data, application errors, SharePoint functionality degradation, etc. in conformity with a service level agreement (SLA). |
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Monthly security check. ScienceSoft assists you in evaluating the overall protection of your SharePoint solution, including checking security certificates and updates, permissions, antivirus configuration, etc. |
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Patch installation. We ensure the protection of work processes and collaboration in SharePoint by installing the latest security patches regularly. To avoid any application interruptions we apply the zero downtime patching (ZDP) method. Besides security patches, we install bug fixes and patches (e.g., language patches) that improve performance and usability of a SharePoint solution. |
Reporting
Based on monitoring the state of your SharePoint environment and collecting various metrics, we deliver weekly and monthly status reports. They contain information on the state of the system and performance of SharePoint solutions. Specifically, we analyze:
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Our SharePoint Projects
Consulting Services
Besides standard managed services, we provide SharePoint consulting to help your enterprise make the best of SharePoint capabilities in case of major changes in your SharePoint solution, for example:
- Migration of a SharePoint solution to a newer on-premises version or to the cloud.
- Creating a hybrid SharePoint solution.
- Developing a custom SharePoint mobile app.
- Integrating a SharePoint solution with third-party software.
- Managing Microsoft Internet Information Services (IIS): performance tuning, diagnostics and troubleshooting, remote administration, security management, hosting management.
- Managing Microsoft SQL Server: design and implementation, configuration and administration, capacity management and monitoring, performance tuning, storage disaster recovery.
- Making backups. We prepare disaster recovery plans and provide recommendations for a SharePoint backup strategy. We schedule full and incremental backups for content, metadata, etc. and perform data recovery. We also check the backup and recovery processes with regular testing.