Mobile Application Support and Maintenance Services
Mobile app support and maintenance services help to ensure that mobile apps always have relevant functionality and faultless performance. In the domain since 2005, we offer IT and non-IT companies continuous support and maintenance as well as dynamic evolution of mobile applications.
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Hotfix deployment in less than 24 hours after an urgent mobile app issue log |
New mobile app feature/module rolled out every 2-6 weeks |
Mobile app availability rate of 99.95% - 99.99% guaranteed |
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Key Mobile App Support and Maintenance Projects
Support and Maintenance of iOS and Android Banking Apps
- Cooperation since 2016.
- Services cover troubleshooting (L2-L3), performance monitoring, and evolution.
- Added 10+ new features that helped the customer preserve their leadership on the national market.
Support and Maintenance of Educational Mobile Apps
- L2-L3 support, performance monitoring, and infrastructure health checks.
- Azure database optimization that reduced maintenance costs by 25%.
- App migration from Cocoon.io to Cordova for compatibility with new Android/iOS versions.
Maintenance of a Hospital App Developed with React Native
- Enhancement of a care coordination mobile app with a sophisticated alert module.
- App integration with sensors on room doors.
- Further app evolution: co-worker group chat and video calls are added.
Maintenance of an Android Banking App
- Full code refactoring to Kotlin.
- Iterative development with releases every 2 weeks.
- Development of 12+ new features, including AI-based chatbot and Forex trading.
- App’s Google Play score increased to 4 after modernization.
Continuous Maintenance of IPTV and SVOD Apps
- 5+ years of cooperation with a streaming services provider powering Fox Entertainment, MTV, Discovery, and BBC.
- Support and enhancement of iOS, Android, and web apps.
- Team of 9 JavaScript, Java, and iOS developers.
The Scope of Our Services
ScienceSoft renders L1, L2, and L3 application support and provides corrective, adaptive, preventive, and perfective maintenance of your mobile software.
Mobile App Support
L0
Providing pro-active user assistance
Guiding materials for app users:
- App technical information.
- Manuals.
- FAQs.
- Knowledge base with convenient search.
Pricing model: Fixed price – you pay for us to prepare user guidance materials for your mobile app, the costs of information updates are reduced.
L1
Solving basic usage issues
- Receiving, logging, and prioritizing requests submitted via in-app support forms, text/call chat, etc.
- Consulting users on how to solve basic issues (mobile app registration, subscription, etc.)
- Escalating unsolved issues to L2 support and providing users with status updates until resolution.
Pricing model: Price per ticket – we define the L1 ticket cost, and you pay at the end of the month for the number of tickets we resolve.
L2
Fixing issues related to app/server configuration
- Fixing issues by changing configuration settings in mobile apps’ client side and back end.
- Resolving app-server synchronization and other infrastructure issues.
- Logging issues that require code changes for further investigation and escalating them to L3.
Pricing model: Price per ticket – we define the L2 ticket cost, and you pay at the end of the month for the number of tickets we resolve.
L3
Solving mobile app issues via comprehensive code changes
- Fixing bugs by tweaking code of the mobile app and server.
- Resolving critical device/OS compatibility issues and addressing urgent security/compliance issues.
- Adjusting existing mobile app integrations.
Pricing model: Monthly subscription fee – you pay each month for our continuous L3 support services at a reduced hourly rate.
Mobile App Maintenance
Mobile App Evolution
Introducing enhancements to a mobile application
- Developing new app features and modules (including those with AR, IoT, biometrics, AI, and other innovative tech features.)
- Providing mobile app updates to ensure new device/OS compatibility.
- Introducing new integrations with other apps or services.
- Mobile app re-architecting and code refactoring.
Pricing model: T&M with a cap – we charge for hours & efforts spent on evolution and send invoice reflecting them at the end of the month.
Security Management
Ensuring the safety and integrity of business and user data
- All-around mobile app security monitoring and diagnostics of configuration errors.
- Vulnerability assessment and documentation.
- Security code audit and code review.
- Penetration and security testing.
- Mitigation of uncovered vulnerabilities with hotfixes or urgent app updates.
Pricing model: Monthly subscription fee – you pay each month for our security management services at a reduced hourly rate.
Performance Management & QA
Continuously testing & optimizing mobile app operation
- Monitoring of mobile application performance to ensure fast issue detection.
- Mobile app code, server, and database optimization to improve app performance.
- Mobile testing, including functional, performance, and compatibility testing.
- Usability and accessibility testing.
- UX audits.
Pricing model: T&M with a cap – we charge for hours & efforts spent on performance management + QA and send invoice reflecting them at the end of the month.
Compliance Management
Maintaining app compliance with all required regulations
- Diagnostics of the apps’ compliance with iOS and Android guidelines as well as industry-specific standards (e.g., HIPAA, GDPR, PCI DSS).
- (for apps distributed via stores) Monitoring changes in requirements and policies of App Store and Google Play.
- Following up on uncovered inconsistencies with OS guidelines, industry regulations, and store policies by rolling out patches or scheduling an update in the release plan.
Pricing model: Monthly subscription fee – you pay each month for our compliance management services at a reduced hourly rate.
How We Launch Cooperation
Progress tracked by KPIs
To ensure the highest productivity of our support and maintenance specialists, we monitor their performance with such KPIs as: time to respond, resolution rate, number of change requests, stakeholder satisfaction, etc. For maximum transparency, we regularly report the KPI data to you.
Long-term cooperation
Understanding the need for uninterrupted mobile app support and maintenance, we guarantee the stability and consistency of our services. Given that 76% of ScienceSoft’s revenue is generated from long-term clients, wee experienced in business partnerships that last for extended periods of time.
Data security in focus
We have received our ISO 27001 certificate by proving that all processes in our mobile projects ensure secure, diligent treatment of business and user data. By trusting us with support and maintenance of your mobile app, you can rest assured that all your data is in the hands of security experts.
Mobile development languages and key toolkits
Programming languages
ScienceSoft leverages the inherent conciseness of Swift and creates lightweight iOS apps that are easy to maintain.
Practice
25 years
Projects
110+
Workforce
40+
ScienceSoft's Java developers build secure, resilient and efficient cloud-native and cloud-only software of any complexity and successfully modernize legacy software solutions.
With Kotlin, ScienceSoft can create 20–50% shorter code for Android apps and ensure fast app development and cost-effective code maintenance.
Practice
19 years
Projects
200+
Workforce
60
Our C# developers created the world’s largest PLM software. Their recent projects: development of SaaS for vCIO services management and underwriting software for a global aviation insurer.
Practice
21 years
Projects
2,200+
Workforce
50+
ScienceSoft uses JavaScript’s versatile ecosystem of frameworks to create dynamic and interactive user experience in web and mobile apps.
Environments and frameworks
Practice
11 years
Projects
85+
Workforce
10+
ScienceSoft cuts the cost of mobile projects twice by building functional and user-friendly cross-platform apps with Xamarin.
ScienceSoft uses Cordova to create cross-platform apps and avoid high project costs that may come with native mobile development.
Practice
8 years
Projects
300+
ScienceSoft reduces up to 50% of project costs and time by creating cross-platform apps that run smoothly on web, Android and iOS.
ScienceSoft will save you from double or even triple expenses associated with platform-specific coding by creating cross-platform apps in Flutter.
With Ionic, ScienceSoft creates a single app codebase for web and mobile platforms and thus expands the audience of created apps to billions of users at the best cost.
Back-end programming languages
Practice
19 years
Projects
200+
Workforce
60+
Our .NET developers can build sustainable and high-performing apps up to 2x faster due to outstanding .NET proficiency and high productivity.
Practice
25 years
Projects
110+
Workforce
40+
ScienceSoft's Java developers build secure, resilient and efficient cloud-native and cloud-only software of any complexity and successfully modernize legacy software solutions.
Practice
10 years
Projects
50+
Workforce
30
ScienceSoft's Python developers and data scientists excel at building general-purpose Python apps, big data and IoT platforms, AI and ML-based apps, and BI solutions.
Practice
10 years
Workforce
100
ScienceSoft delivers cloud-native, real-time web and mobile apps, web servers, and custom APIs ~1.5–2x faster than other software developers.
Practice
16 years
Projects
170
Workforce
55
ScienceSoft's PHP developers helped to build Viber. Their recent projects: an IoT fleet management solution used by 2,000+ corporate clients and an award-winning remote patient monitoring solution.
Practice
4 years
ScienceSoft's developers use Go to build robust cloud-native, microservices-based applications that leverage advanced techs — IoT, big data, AI, ML, blockchain.
Databases and cloud storages
SQL
Our Microsoft SQL Server-based projects include a BI solution for 200 healthcare centers, the world’s largest PLM software, and an automated underwriting system for the global commercial insurance carrier.
We’ve implemented MySQL for Viber, an instant messenger with 1B+ users, and an award-winning remote patient monitoring software.
ScienceSoft has used PostgreSQL in an IoT fleet management solution that supports 2,000+ customers with 26,500+ IoT devices. We’ve also helped a fintech startup promptly launch a top-flight BNPL product based on PostgreSQL.
NoSQL
ScienceSoft used MongoDB-based warehouse for an IoT solution that processed 30K+ events/per second from 1M devices. We’ve also delivered MongoDB-based operations management software for a pharma manufacturer.
Our Apache Cassandra consultants helped a leading Internet of Vehicles company enhance their big data solution that analyzes IoT data from 600,000 vehicles.
AWS
We use Amazon Redshift to build cost-effective data warehouses that easily handle complex queries and large amounts of data.
We use Amazon DynamoDB as a NoSQL database service for solutions that require low latency, high scalability and always available data.
Azure
We leverage Azure Cosmos DB to implement a multi-model, globally distributed, elastic NoSQL database on the cloud. Our team used Cosmos DB in a connected car solution for one of the world’s technology leaders.
Azure SQL Database is great for handling large volumes of data and varying database traffic: it easily scales up and down without any downtime or disruption to the applications. It also offers automatic backups and point-in-time recoveries to protect databases from accidental corruption or deletion.
Google Cloud Platform
We use Google Cloud Datastore to set up a highly scalable and cost-effective solution for storing and managing NoSQL data structures. This database can be easily integrated with other Google Cloud services (BigQuery, Kubernetes, and many more).
DevOps tools
Containerization
Automation
CI/CD tools
Remote collaboration
Connection
Communication
Ticketing systems
Practice
12 years
A certified ServiceNow partner, ScienceSoft offers a proprietary 4-level implementation model that helps deliver the best value from ServiceNow adoption.
Test automation tools
App monitoring and logging
IoT
AWS
Azure
AR and Machine Learning/Image analysis
Keep Your Mobile App Efficient and Relevant with ScienceSoft
Please briefly describe your mobile application support and maintenance needs, and our team will get back to you in 30 minutes to schedule the initial discussion.
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