Mobile Application Support and Maintenance Services

Providing pro-active user assistance

Guiding materials for app users:

• App technical information.
• Manuals.
• FAQs.
• Knowledge base with convenient search.

Pricing model: Fixed price – you pay for us to prepare user guidance materials for your mobile app, the costs of information updates are reduced.

Solving basic usage issues

• Receiving, logging, and prioritizing requests submitted via in-app support forms, text/call chat, etc.
• Consulting users on how to solve basic issues (mobile app registration, subscription, etc.)
• Escalating unsolved issues to L2 support and providing users with status updates until resolution.

Pricing model: Price per ticket – we define the L1 ticket cost, and you pay at the end of the month for the number of tickets we resolve.

Fixing issues related to app/server configuration

• Fixing issues by changing configuration settings in mobile apps’ client side and back end.
• Resolving app-server synchronization and other infrastructure issues.
• Logging issues that require code changes for further investigation and escalating them to L3.

Pricing model: Price per ticket – we define the L2 ticket cost and you pay at the end of the month for the number of tickets we resolve.

Solving mobile app issues via comprehensive code changes

• Fixing bugs by tweaking code of the mobile app and server.
• Resolving critical device/OS compatibility issues and addressing urgent security/compliance issues.
• Adjusting existing mobile app integrations.

Pricing model: Monthly subscription fee – you pay each month for our continuous L3 support services at a reduced hourly rate.

Introducing enhancements to a mobile application

• Developing new app features and modules (including those with AR, IoT, biometrics, AI, and other innovative tech features.)
• Providing mobile app updates to ensure new device/OS compatibility.
• Introducing new integrations with other apps or services.
• Mobile app re-architecting and code refactoring.

Pricing model: T&M with a cap – we charge for hours & efforts spent on evolution and send invoice reflecting them at the end of the month.

Ensuring the safety and integrity of business and user data

• All-around mobile app security monitoring and diagnostics of configuration errors.
• Vulnerability assessment and documentation.
• Security code audit and code review.
• Penetration and security testing.
• Mitigation of uncovered vulnerabilities with hotfixes or urgent app updates.

Pricing model: Monthly subscription fee – you pay each month for our security management services at a reduced hourly rate.

Continuously testing & optimizing mobile app operation

• Monitoring of mobile application performance to ensure fast issue detection.
• Mobile app code, server, and database optimization to improve app performance.
• Mobile testing, including functional, performance, and compatibility testing.
• Usability and accessibility testing.
• UX audits.

Pricing model: T&M with a cap – we charge for hours & efforts spent on performance management + QA and send invoice reflecting them at the end of the month.

Maintaining app compliance with all required regulations

• Diagnostics of the apps’ compliance with iOS and Android guidelines as well as industry-specific standards (e.g., HIPAA, GDPR, PCI DSS).
• (for apps distributed via stores) Monitoring changes in requirements and policies of App Store and Google Play.
• Following up on uncovered inconsistencies with OS guidelines, industry regulations, and store policies by rolling out patches or scheduling an update in the release plan.

Pricing model: Monthly subscription fee – you pay each month for our compliance management services at a reduced hourly rate.