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Ecommerce Strategy Consulting
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Ecommerce strategy consulting results in an elaborate plan of how to make a digital channel profitable. Our consultants at ScienceSoft build winning ecommerce strategies around a modern digital customer – curious, demanding, conscious about buying decisions, and highly influenced by social media.
Why ScienceSoft
Ecommerce Strategy Consulting Services by ScienceSoft
Ecommerce strategy for a business launch
Optimization strategy for sales growth
Ecommerce Consulting and Development: Our Featured Projects
Reviews from Our Clients
ScienceSoft has been vital to our company’s growth in ecommerce over the last 3 years. We rely on the team for a variety of Magento support tasks, and they always deal with our problems fast. Among other things, ScienceSoft’s team helped us optimize the website performance and improve digital user experience, which had a positive impact on the conversion rate.
Being in the process of an online marketplace launch, we looked for a consulting partner to help us shape a final product vision with strong competitive advantages. We trusted the experience of ScienceSoft in market entry consulting. The consultant did a great job creating a dynamic UX prototype of our marketplace and planning integrations important for fast and effective business workflows.
Catherine Roller Tyrrell
Founder
We turned to ScienceSoft with the idea of creating an all-in-one web platform for all the key beauty industry stakeholders. ScienceSoft's team was proactive, professional, and highly responsive to our needs. They helped us create a clear product vision and prioritize key features. They also created clickable prototypes. Thanks to ScienceSoft, we now have everything we need to raise funding for the project and start MVP implementation.
Conversion-Driven UX as a Result of Our Consulting Involvement
We help you meet the fundamental needs of digital customers and also exceed their expectations to keep your ecommerce business ahead of the market competition. The excellence in customer experience that we achieve comes from a combination of factors.
Enhanced website usability
- Persona description anticipating shopping patterns within your product vertical to further present your products most favorably and reduce customers’ indecision to buy.
- User stories to see possible reasons for shopping journey abandonment and plan smooth user experience from product discovery to purchase.
- Usability testing to double-check web design hypotheses with real users and prevent the risk of design concept changes at the stage of website development.
24/7 website availability
- An optimal hosting plan to secure unfailing website performance for different traffic loads.
- Best security practices to prevent website outages caused by security breaches.
- Quick support to fix issues affecting website functioning and performance.
Assisted product choice
- Navigation layers and product filters aligned with your product line specifics.
- Diverse content presentation types for product pages (in text, visual, video, downloadable formats).
- Product pages with attributes unique for different product types to please customers with full, accurate and decision-relevant product information.
End-to-end customer service
- Digital solutions for business-critical operations within the supply chain: procurement, warehousing, shipping.
- Tools for multichannel customer support activities to make customer case management prompt, competent and personalized.
Personalized customer experience
- Personalization techniques viewed in the context of your business to understand the feasibility of investment.
- The right balance between personalization and hard-selling.
- Integration of AI-powered personalization tools to enable the selected techniques.
Effective marketing
- Tools for omnichannel digital marketing via emails, social media, digital advertising, mobile messages, etc.
- Technical SEO best practices incorporated.
- Advanced content marketing capabilities to increase your business visibility for Internet surfers and drive traffic.
Consistent omnichannel experience
- Viable cross-channel shopping scenarios.
- Opportunities and implementation solutions to create a unified customer view and use this knowledge across customer touchpoints.
Why to Engage Retail Strategy Consultants
If you rely on expert consultancy at the stage of strategy formulation, you seize a chance to make far-sighted business decisions on how to overcome market entry challenges, build customer-centered experience, define growth perspectives, and more. Sustainable business efficiency that you are fair to expect from this kind of cooperation comes from:
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Entering the market aware of the competition and with competitive advantages planned. |
Early ROI and strong conversion potential due to a sound digital experience built. |
Consistently high-quality customer service and experience along end-to-end customer journeys. |
