Food Ecommerce Solution
At ScienceSoft, we have been exploring and working with different product lines of global ecommerce companies since 2003. By making food one of our focuses, we look into subtle aspects of this industry and continually grow professionally to offer way more than sheer enthusiasm – experience-based consulting and technical competence for you to sell food online with commercial success.
More Sales on a Platter
Don’t invest in advertising. Design selling customer experience first.
Who Are Our Customers
We know that companies with largely varying needs and goals enter the e-grocery realm. Our services and solutions are tailored accordingly.
Food ecommerce startups
For newcomers in the food market, we become a reliable partner to ideate, shape rough ideas into actionable ecommerce requirements and start a project within agreed timeframes and budget.
Brick-and-mortar food businesses
We are ready to put food companies on the omnichannel rails. For that, we develop an on-brand ecommerce solution and orchestrate a smooth coexistence of the customer’s two retail channels. We achieve a business flow where the customer takes full control over omnichannel sales, marketing and customer service. Consistent customer experience of interacting with the company via each point of entry is ensured.
Established food ecommerce businesses
As their ecommerce company evolves, a customer may need to reorganize their business processes in line with changing goals or grow their business to the next level. We can develop an evolution roadmap and redesign their current ecommerce solution to meet new objectives.
B2B food businesses
An online presence is instrumental for grocery vendors and suppliers who thus set a direct sales channel and effectively connect to distributors. Well-versed in the business specifics of B2B companies, we come up with ecommerce solutions where an approach, design and website content contribute to image-building and speak for the professionalism and trustworthiness of our customer.
How Our Food Ecommerce Solutions Stand Out
Though traditional food shopping rooted deeply in people’s minds, we pursue the aim of offering an alternative online experience way more convenient and enjoyable. Beneficial for our customers, our domain expertise gives us valuable insights into what features in online food stores help winning customer trust, bolster their shopping experience and drive sales.
We know how online merchandising in grocery ecommerce can work for customer experience and elevate each step of a shopping journey, whether it comes to searching for a required product or making a purchasing decision. During the solution development process, we have several aspects in focus:
Personalized shopping journeys
Customer experience personalization can create a real competitive edge over brick-and-mortar experience. From product recommendation engines to email marketing campaigns, our ecommerce solutions provide smart assistance in your clients’ shopping journeys and personalize their post-purchase communication. Enterprise systems composing your ecommerce solution collect and unify available customer data. Its analysis lays the foundation both for targeting customer segments identified against various criteria and for personalizing customer experience based on their individual purchasing history. As a rule and for greater efficiency, both techniques are engaged.
Goal-oriented product promotions
Rather than setting random product discounts, we help to implement an actionable promotional strategy around actual goals. Thus, promotional scenarios will be different for:
Unique customer experience
We elaborate on how your company can create true value for your customers. This can be telling the story of your brand or showcasing the real team standing behind it, running a blog or offering an express delivery – during our cooperation, we will technically implement ideas of how your company can go above and beyond with exceptional customer experience.
Given that food shopping is a routine for people, they expect equally good experience whatever device they use. To win and convert mobile visitors, we don’t just create a smaller website version – we analyze and optimize each step of a typical shopping journey focusing on convenient catalog navigation, voice search, simplified product pages and user-friendly checkout.
Our demo does not require from you to register or leave contact details – just a few minutes of your time to see firsthand the digital experience we advocate for an e-grocery presence.
How Exactly We Can Help
Over the years in the ecommerce industry, we have matured to become a reliable partner to food businesses offering full-cycle services.
Typically, the team of business analysts starts an ecommerce project with discussing a customer’s business challenges and goals and giving their expert take on how to design an ecommerce solution optimal in terms of functionality and project budget. We don’t confine the solution’s scope to its ecommerce element only (an ecommerce website) but employ other enterprise systems to effectively organize all business processes (including supply chain, product and order management, etc.). Empowered with Microsoft Gold Data Analytics competency, Silver Pimcore and Salesforce Registered Consulting partnerships, to name a few prominent companies we work with, we recommend truly robust technologies to our customers.
When the project is shaped, our development team sets to work. Here are the processes that may be required for the successful implementation of an ecommerce solution.
- Configuration. We start with working through the default software functionality and tune it in line with your business processes.
- Customization. Developing custom functionality allows us to deliver one-of-a-kind solutions to food companies.
- Integration. We effectively sync data flows between pieces of company software that make part of your ecommerce solution.
- Data migration. Seamless data transfer is needed when we migrate an existing online store to a new ecommerce platform or share a database from brick-and-mortar software (e.g., from a cloud point-of-sale system to CRM for an omnichannel company).
- User training. We don’t leave your team alone with transformed business processes but assist them in comprehending the solution and adopting it smoothly during remote or on-site user training sessions.
- Launch. When the solution is live, we stay tuned until we ascertain its steady operation.
Solution support and evolution
Ongoing maintenance activities and emergency fixes are only a minor part of our support services. We understand that food businesses don’t stay still but continuously evolve – some features may have proved to be insufficient or excessive while new ideas and goals emerge. Our ecommerce specialists can guide you on the development strategy and expertly back up the growth and transformation of your business.
Our Technology Focus
For food ecommerce companies, we opt for open-source software. When designing a solution, this doesn’t limit us to the out-of-the-box feature pack and allows thinking big in terms of custom functionality. Whatever challenging idea we come up with, no platform limitation can define the result.
Our team has worked with Magento for a number of ecommerce projects, so our technology focus on this robust open-source platform is experience-based and reasoned. With Magento, we deliver custom ecommerce solutions seamlessly integrated within a company infrastructure.