Selected Success Stories from Our 3,600-Project Portfolio
ScienceSoft is flexible in tailoring IT support services to our clients’ applications, infrastructure components, and IT processes. Our service scope spans from help desk, daily monitoring and administration to long-term continuous optimization and evolution.
Check our portfolio to see how we respond to different situations of our clients. With some, we cooperate for 5–10+ years and become an integral part of their IT environment. For others, we fix urgent issues and return their IT operations back to normal functioning in the shortest time. What kind of support do you need? We are open to discussing how we can help!
IT Infrastructure Support for a Private Diversified Business
ScienceSoft has provided complete IT infrastructure support services for a European private diversified business.
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Structured Data Capture Application Support for a UK Software Company
ScienceSoft’s team has been successfully supporting a structured data capture solution for an international provider of scientific software for the companies operating in biotechnology, chemicals, and other industries.
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Cloud Infrastructure Maintenance and Support for a European SaaS Provider
A SaaS provider with a cloud park of 300 servers needed help with improving their infrastructure as well as creating new services. Our DevOps offered a new, cost-effective solution by consolidating the existing servers with the help of VMware and provided consultations on how to increase scalability and performance.
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24/7 Infrastructure Support with 98% Issue Resolution Rate
For 2+ years, ScienceSoft monitors and troubleshoots the Customer's infrastructure across three regions. Showing a 98% resolution rate for all the incoming L2 tickets, ScienceSoft helped the Customer's IT team address advanced technical challenges.
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24/7 L1 Support for an Educational Company Operating in 39 Countries
ScienceSoft provided 24/7 L1 support for the employees of an educational company helping businesses drive workplace inclusivity. The Customer's employees are located across different time zones in Europe, Asia, and the US.
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24/7 User Support for a Renewable Energy Company
ScienceSoft has been delivering 24/7 employee support to a US-based renewable energy company for over a year, ensuring swift and efficient resolution of L1 tickets and achieving a 4.9/5 user satisfaction score.
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Apache NiFi Managed Support to Ensure 99% System Stability and 10x Faster Data Processing
With managed IT support for Apache NiFi that ScienceSoft delivered, the Customer benefited from the overall improvement of their big data ecosystem: big data processing became 10 times faster and the stability increased from 50% up to 99%.
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L1 Help Desk Covering Multiple Time Zones
For more than two years, ScienceSoft provided L1 help desk services to the employees of a consulting company operating across multiple regions and time zones, resolving 60% of all incoming tickets at L1.
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L1 Help Desk Services for FläktGroup
For over two years, ScienceSoft has provided L1 support for FläktGroup's employees in 15 countries. Resolving all the incoming L1 tickets, ScienceSoft has allowed FläktGroup's in-house IT support team to focus on handling more complex technical issues.
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Tier 1 Help Desk for HVG Systems’ Clients
For over a year now, ScienceSoft has been providing user support for the clients of a trusted Managed Service Provider (MSP) firm that delivers all-inclusive IT management, maintenance, and support services to businesses across the US.
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