Selected Success Stories of Our 3,300-Project Portfolio
Backed up by solid expertise in software development, IT consulting, QA, and IT infrastructure services, ScienceSoft offers L1-L3 support to help our customers ensure their software fully meets the users’ needs. We go far beyond following instructions on how to address issues, but understand software from the inside and apply this understanding to design optimal help desk processes.
Find some of our success stories below and don’t hesitate to turn to us for assistance if you haven’t found a project similar to yours.
L2-L3 Help Desk for Magento, WordPress, and ExpressionEngine Apps
For 3+ years of cooperation, ScienceSoft has helped a European digital agency ensure the proper functioning and evolve 25+ digital apps of their clients.
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Knowledge Management Software Support for a US Corporation
ScienceSoft has been successfully providing support services to a US multi-business corporation for their knowledge management solution that is applied in drug discovery, medical diagnostics, and other human and environmental health areas.
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Structured Data Capture Application Support for a UK Software Company
ScienceSoft’s team has been successfully supporting a structured data capture solution for an international provider of scientific software for the companies operating in biotechnology, chemicals, and other industries.
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Data Center Infrastructure Deployment and Support
We helped to deploy an infrastructure with 80 physical servers and 200 virtual machines using Vblock Systems – an integrated infrastructure platform. ScienceSoft team also assisted in migrating the legacy data center to another location in a different city.
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Help Desk for End Users of Product Design Software
Our team ensured continuous support of the innovative SaaS platform that enables creating 3D visualizations of interior design right away at manufacturer's or retailer's facilities. Exploiting the knowledge base and the ticketing system, our helpdesk specialists addressed issues on a 24/7 basis.
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Application Support for a Global Provider of Loyalty and Advertising Solutions
ScienceSoft provides application support for an international software product company offering solutions for loyalty marketing and advertising.
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Help Desk Services for an Ecommerce Application
ScienceSoft provided help desk services for a solution used for online sales and integrated with inventory management, resource planning and reporting systems.
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Image Management Application Support for a Global Provider of Photo Processing Solutions
ScienceSoft renders support of multi-feature software for an international company specializing in image management solutions.
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