Selected Success Stories from Our 3,600-Project Portfolio
Backed up by solid expertise in software development, IT consulting, QA, and IT infrastructure services, ScienceSoft offers L1-L3 support to help our customers ensure their software fully meets the users’ needs. We go far beyond following instructions on how to address issues, but understand software from the inside and apply this understanding to design optimal help desk processes.
Find some of our success stories below and don’t hesitate to turn to us for assistance if you haven’t found a project similar to yours.
L2, L3 Support of a Marketing Campaign Management Solution
ScienceSoft delivers professional L2, L3 support services for a large advertising agency, allowing for sustainable work of a complex microservices-based solution that manages big data processing and is integrated with multiple external systems.
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L2-L3 Help Desk for Magento, WordPress, and ExpressionEngine Apps
For 3+ years of cooperation, ScienceSoft has helped a European digital agency ensure the proper functioning and evolve 25+ digital apps of their clients.
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Knowledge Management Software Support for a US Corporation
ScienceSoft has been successfully providing support services to a US multi-business corporation for their knowledge management solution that is applied in drug discovery, medical diagnostics, and other human and environmental health areas.
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24/7 L1 Support for the World’s Leading Aviation eLearning Solutions
ScienceSoft has been delivering 24/7 L1 support for the users of the world’s leading SaaS aviation eLearning system. Thanks to ScienceSoft’s professional approach, the Customer enhanced user digital learning experience and consistently scores 92%+ in customer satisfaction with support quality.
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Structured Data Capture Application Support for a UK Software Company
ScienceSoft’s team has been successfully supporting a structured data capture solution for an international provider of scientific software for the companies operating in biotechnology, chemicals, and other industries.
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24/7 User Support for a Renewable Energy Company
ScienceSoft has been delivering 24/7 employee support to a US-based renewable energy company for over a year, ensuring swift and efficient resolution of L1 tickets and achieving a 4.9/5 user satisfaction score.
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L1 Help Desk Services for FläktGroup
For over two years, ScienceSoft has provided L1 support for FläktGroup's employees in 15 countries. Resolving all the incoming L1 tickets, ScienceSoft has allowed FläktGroup's in-house IT support team to focus on handling more complex technical issues.
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Tier 1 Help Desk for HVG Systems’ Clients
For over a year now, ScienceSoft has been providing user support for the clients of a trusted Managed Service Provider (MSP) firm that delivers all-inclusive IT management, maintenance, and support services to businesses across the US.
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Help Desk for End Users of Product Design Software
Our team ensured continuous support of the innovative SaaS platform that enables creating 3D visualizations of interior design right away at manufacturer's or retailer's facilities. Exploiting the knowledge base and the ticketing system, our helpdesk specialists addressed issues on a 24/7 basis.
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Help Desk Setup and Procurement Software L1 Support for a Healthcare Provider
ScienceSoft established a robust help desk process to support the users of procurement software employed by a global healthcare provider. For over two years already, our support agents have been in charge of L1 issues, ensuring smooth procurement operations for the Customer.
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