Selected Success Stories from Our 3,600-Project Portfolio
Since 2008, ScienceSoft helps organizations from 30+ industries optimize IT service delivery through streamlined IT service management processes. Our ITIL-certified ITSM consultants carefully assess the client’s existing IT infrastructure and processes and provide a tailored step-by-step roadmap to transparent, reliable, and cost-effective ITSM.
Explore ScienceSoft’s success stories and learn how businesses benefit from high-quality IT operations.
ServiceNow® Platform to Standardize IT Service Management for all Departments across 60+ Countries
ScienceSoft came up with a ServiceNow solution for a more consistent coordination of efforts across regional IT departments and overall ITSM automation, while preserving the Customer’s workflows.
LEARN MOREMigrating BMC-Based ITSM with 20 Integrations to ServiceNow® Platform
ScienceSoft built a custom integration app that enabled an IT company to smoothly migrate existing integrations with its clients’ ITSM solutions to the new ServiceNow® ITSM system. The app’s reusable logic helped reduce the cost and timelines for 50+ new integrations.
LEARN MOREServiceNow® Portal Development for Biomaterial Usage Regulation
ScienceSoft developed a ServiceNow-based solution for a governmental institution to manage the utilization of human biological material. The solution combined a ServiceNow portal and a custom internal operations app to help the Customer process biological sample inquiries faster and stay in line with respective legislative acts.
LEARN MOREServiceNow Consulting and Integration for a 17,000-Employee Construction and Engineering Enterprise
ScienceSoft designed and implemented custom integrations to connect the enterprise’s ITSM solution with an outsourced IT support provider’s ServiceNow ITSM system. Our advice on the optimal ticket processing flows ensured quick and transparent issue resolution.
LEARN MORESecure ITSM Mobile App Integrating SolarWinds and ServiceNow® Platforms
ScienceSoft developed a Xamarin-based ITSM app and set up custom integrations between ServiceNow and SolarWinds platforms within the app. The solution enables IT support specialists to monitor databases and register incidents on the go, driving faster issue resolution.
LEARN MOREServiceNow® Software Evolution and Support for a European Bank with 40,000+ Staff
ScienceSoft provides ServiceNow continuous delivery to a European bank employing 40,000+ staff to make sure the bank uses a system that completely fulfills their needs. As part of the project, ScienceSoft executed various tasks, for example, performed ServiceNow integrations, created an interface for firewall rule requests and changed the process of reporting incidents.
LEARN MOREServiceNow® Service Catalog Configuration for a Logistics Enterprise
ScienceSoft helped the Customer to configure their Service Catalog, which enabled their employees to make requests concerning financial operations, equipment and access rights to needed hardware, software and information resources. Our ServiceNow team set up appropriate workflows to manage the requests properly and created custom functionality for complex service orders.
LEARN MOREProprietary, ServiceNow® Certified App for Supplier Performance Monitoring
ScienceSoft helped a London-based IT consulting company make a ServiceNow app for supplier performance analysis that sheds light on the way it influences businesses. With our team’s help, the application got up and running and was certified by ServiceNow to be available on ServiceNow Store.
LEARN MOREServiceNow® Platform Active Directory Integration for Single Sign-On
ScienceSoft helped the Customer to achieve the needed level of user convenience while working with ServiceNow by performing its integrations with Active Directory and HP UCMDB. ScienceSoft added ServiceNow to the Customer’s single sign-on system and enabled their employees to work with HP UCMDB configuration items in ServiceNow.
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