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Selected Success Stories from Our 3,600-Project Portfolio

By Service
By Solution
By Technology
By Industry
By Region

ScienceSoft is flexible in tailoring IT support services to our clients’ applications, infrastructure components, and IT processes. Our service scope spans from help desk, daily monitoring and administration to long-term continuous optimization and evolution.

Check our portfolio to see how we respond to different situations of our clients. With some, we cooperate for 5–10+ years and become an integral part of their IT environment. For others, we fix urgent issues and return their IT operations back to normal functioning in the shortest time. What kind of support do you need? We are open to discussing how we can help!

Results for

10-Year Evolution of Life Sciences Software Products Used by GSK and AstraZeneca

During 10+ years of cooperation, ScienceSoft’s scalable team of 8–29 experts has been involved in the development, customization, testing, and support of several laboratory and analytical software products for the world’s leading pharmaceutical companies.

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L1 Support for ScribeAmerica

ScienceSoft delivers 12/5 L1 support for ScribeAmerica, one of the largest medical scribe companies in the United States with over 25,000 employees. Our team handles around 500 average monthly tickets with a 7-minute first response time.

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L2, L3 Support of a Marketing Campaign Management Solution

ScienceSoft delivers professional L2, L3 support services for a large advertising agency, allowing for sustainable work of a complex microservices-based solution that manages big data processing and is integrated with multiple external systems.

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L2–L3 Infrastructure Support for BPC

ScienceSoft provided L2–L3 infrastructure support for BPC, a fintech company delivering digital banking, payment, and ecommerce software products. BPC managed to cut IT support expenses by 10%+ while ensuring the fail-safe performance of its network and IT systems.

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Migration and 4-Year-Long Support of a Magento Multistore

For 4+ years, ScienceSoft helps a restaurant supplier evolve their Magento multistore and launch new branded storefronts for new clients.

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24/7 White-Label L1 Support for Delap LLP

For nine months, ScienceSoft provided white-label L1 help desk services to Delap LLP, an established US financial services firm and MSP. By promptly resolving 60% of all the tickets from five of Delap's clients with a 7-minute FTR, we freed up its in-house L2 and L3 support teams.

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Knowledge Management Software Support for a US Corporation

ScienceSoft has been successfully providing support services to a US multi-business corporation for their knowledge management solution that is applied in drug discovery, medical diagnostics, and other human and environmental health areas.

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2-Year Support and Evolution of CE-Marked Laboratory Diagnostics Software

For over two years, ScienceSoft supported CE-marked laboratory diagnostics software and introduced upgrades to improve convenience and boost user satisfaction.

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24/7 L1 Support for the World’s Leading Aviation eLearning Solutions

ScienceSoft has been delivering 24/7 L1 support for the users of the world’s leading SaaS aviation eLearning system. Thanks to ScienceSoft’s professional approach, the Customer enhanced user digital learning experience and consistently scores 92%+ in customer satisfaction with support quality.

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Eye Imaging SaMD Debugged and Market-Ready in 6 Weeks

In just six weeks, ScienceSoft refined a desktop SaMD app for measuring ocular tissue elasticity for a US-based provider of biomechanical imaging solutions. We fixed all detected defects and fine-tuned the heatmap generation algorithm.

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