Selected Success Stories from Our 3,600-Project Portfolio
ScienceSoft is flexible in tailoring IT support services to our clients’ applications, infrastructure components, and IT processes. Our service scope spans from help desk, daily monitoring and administration to long-term continuous optimization and evolution.
Check our portfolio to see how we respond to different situations of our clients. With some, we cooperate for 5–10+ years and become an integral part of their IT environment. For others, we fix urgent issues and return their IT operations back to normal functioning in the shortest time. What kind of support do you need? We are open to discussing how we can help!
10-Year Evolution of Life Sciences Software Products Used by GSK and AstraZeneca
During 10+ years of cooperation, ScienceSoft’s scalable team of 8–29 experts has been involved in the development, customization, testing, and support of several laboratory and analytical software products for the world’s leading pharmaceutical companies.
LEARN MOREScienceSoft delivers 12/5 L1 support for ScribeAmerica, one of the largest medical scribe companies in the United States with over 25,000 employees. Our team handles around 500 average monthly tickets with a 7-minute first response time.
LEARN MOREL2, L3 Support of a Marketing Campaign Management Solution
ScienceSoft delivers professional L2, L3 support services for a large advertising agency, allowing for sustainable work of a complex microservices-based solution that manages big data processing and is integrated with multiple external systems.
LEARN MOREL2–L3 Infrastructure Support for BPC
ScienceSoft provided L2–L3 infrastructure support for BPC, a fintech company delivering digital banking, payment, and ecommerce software products. BPC managed to cut IT support expenses by 10%+ while ensuring the fail-safe performance of its network and IT systems.
LEARN MOREMigration and 4-Year-Long Support of a Magento Multistore
For 4+ years, ScienceSoft helps a restaurant supplier evolve their Magento multistore and launch new branded storefronts for new clients.
LEARN MORE24/7 White-Label L1 Support for Delap LLP
For nine months, ScienceSoft provided white-label L1 help desk services to Delap LLP, an established US financial services firm and MSP. By promptly resolving 60% of all the tickets from five of Delap's clients with a 7-minute FTR, we freed up its in-house L2 and L3 support teams.
LEARN MOREKnowledge Management Software Support for a US Corporation
ScienceSoft has been successfully providing support services to a US multi-business corporation for their knowledge management solution that is applied in drug discovery, medical diagnostics, and other human and environmental health areas.
LEARN MORE2-Year Support and Evolution of CE-Marked Laboratory Diagnostics Software
For over two years, ScienceSoft supported CE-marked laboratory diagnostics software and introduced upgrades to improve convenience and boost user satisfaction.
LEARN MORE24/7 L1 Support for the World’s Leading Aviation eLearning Solutions
ScienceSoft has been delivering 24/7 L1 support for the users of the world’s leading SaaS aviation eLearning system. Thanks to ScienceSoft’s professional approach, the Customer enhanced user digital learning experience and consistently scores 92%+ in customer satisfaction with support quality.
LEARN MOREEye Imaging SaMD Debugged and Market-Ready in 6 Weeks
In just six weeks, ScienceSoft refined a desktop SaMD app for measuring ocular tissue elasticity for a US-based provider of biomechanical imaging solutions. We fixed all detected defects and fine-tuned the heatmap generation algorithm.
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