Selected Success Stories from Our 3,600-Project Portfolio

24/7 L1 Support for an Educational Company Operating in 39 Countries

ScienceSoft provided 24/7 L1 support for the employees of an educational company helping businesses drive workplace inclusivity. The Customer's employees are located across different time zones in Europe, Asia, and the US.

24/7 User Support for a Renewable Energy Company

ScienceSoft has been delivering 24/7 employee support to a US-based renewable energy company for over a year, ensuring swift and efficient resolution of L1 tickets and achieving a 4.9/5 user satisfaction score.

L1 Help Desk Covering Multiple Time Zones

For more than two years, ScienceSoft provided L1 help desk services to the employees of a consulting company operating across multiple regions and time zones, resolving 60% of all incoming tickets at L1.

L1 Help Desk Services for FläktGroup

For over two years, ScienceSoft has provided L1 support for FläktGroup's employees in 15 countries. Resolving all the incoming L1 tickets, ScienceSoft has allowed FläktGroup's in-house IT support team to focus on handling more complex technical issues.

Tier 1 Help Desk for HVG Systems’ Clients

For over a year now, ScienceSoft has been providing user support for the clients of a trusted Managed Service Provider (MSP) firm that delivers all-inclusive IT management, maintenance, and support services to businesses across the US.

White-Label L1 Help Desk to Ensure After-Hours Support

ScienceSoft helps a managed IT services provider efficiently support its clients 24/7. Our team is responsible for after-hours L1 support under a service package of 100 tickets per month.

Help Desk for End Users of Product Design Software

Our team ensured continuous support of the innovative SaaS platform that enables creating 3D visualizations of interior design right away at manufacturer's or retailer's facilities. Exploiting the knowledge base and the ticketing system, our helpdesk specialists addressed issues on a 24/7 basis.

Help Desk Setup and Procurement Software L1 Support for a Healthcare Provider

ScienceSoft established a robust L1 support process for the procurement software used by a medical manufacturer with 40+ facilities worldwide. Our team has been handling Tier 1 issue resolution for the software users for over two years.

L1 Help Desk for a US Insurance Broker

A large US insurance broker enjoys smooth and transparent L1 issue resolution 24/7 by ScienceSoft’s professional help desk team.

White Label Help Desk for a Managed Service Provider

For over a year, ScienceSoft delivered white label Tier 1 help desk services, helping a US-based managed IT services company reach and maintain L1 issue resolution rate at >95%.