Salesforce consultants at ScienceSoft bring 11-year CRM experience to help you integrate Salesforce with other complex systems seamlessly. We can both develop custom integration modules and tune integration apps from AppExchange. As a result, you get a cost-effective integration that helps you to:
Ready to maximize return on your Salesforce investment through integration?
As no out-of-the-box integration software will suit specific needs of a company, enterprises turn to experts that can find a unique solution they require. Our Salesforce integration consultants advise on an optimum integration plan and assist with projects of any complexity, including solving the following challenges:
At ScienceSoft, we believe that all systems should work together, like fingers on a hand. This implies a seamless data flow between departments, a single access for users, and automated data synchronization.
ERP integration with Salesforce brings an alignment between your sales and resource management processes. Sales reps get a 360-degree view of their customers by easily checking inventory-related data, shipments and invoices – directly in their CRM system. Likewise, up-to-date sales information in the ERP allows for better planning of procurement and manufacturing around future demand.
Connecting a CRM to an accounting system helps to share financial data with the sales team and enrich customer profiles, manage invoices and inter-company transactions, as well as improve forecasts and get more financial data driven insights. Possible Salesforce integrations here include QuickBooks, Zoho Books, Xero, and more.
Sales and marketing alignment starts with easy information exchange between both teams. Integrating the CRM and marketing systems, you get reengagement of cold leads, established lead nurturing, a transparent influence of the marketing campaigns on sales, and a consistent customer experience. Top requests ScienceSoft gets in this regard include Marketo, HubSpot, MailChimp, Constant Contact and Eloqua to Salesforce CRM integration.
To deliver personalized customer experience, a company has to keep on top of customers’ news and thoughts. Integration of social media, like LinkedIn, Facebook, Twitter, allows sales reps to track prospects’ social activities, as well as increases visibility into social channels performance.
ScienceSoft can assist in connecting third-party computer-telephony integration (CTI) systems with Salesforce or activating the platform’s CTI toolkit to let you raise sales, as well as boost service quality and speed. Such integration helps to improve call management via:
ScienceSoft provides Salesforce integration with ecommerce platforms: Magento, Shopify, Zuora, WooCommerce and others. This kind of integration allows an increase of revenue per customer and improvement of customer service, including:
Dedicated collaboration systems, like SharePoint and Office 365, are often used to store documents and manage collaboration company-wide. Using both a CRM and a collaboration tool for these purposes may cause issues, such as document duplication and downtime due to shifting between the systems. Salesforce to SharePoint integration helps to overcome such pitfalls, as well as save on licenses and give employees more flexibility in collaborating on projects.
A sync of emails, contacts, tasks and appointments between the CRM and personal planning software, like Microsoft Exchange and Outlook, helps to boost your staff’s productivity. One more benefit is a transparent and complete history of customer relationships with no extra minute wasted on data logging. The ScienceSoft team is eager to assist you with Salesforce integrations with Microsoft Exchange and Outlook, as well as with other email clients (including Gmail).
While your technical support teams use JIRA, ServiceNow, BMC Remedy or similar tool, customer service and sales specialists connect with customers through Salesforce. Even so, both parties solve the same product and service issues. To make customer experience outstanding, a company needs to bring the tech and service departments together in a single customer-centric environment through the integration of the tools they use. Such integration will create a link between Salesforce cases and ServiceNow or JIRA issues.
Though Salesforce is a powerful platform for sales and marketing automation, some companies need to expand its capabilities. In this regard, the ScienceSoft team can deliver Salesforce integration to:
ScienceSoft can also aid in Salesforce integration with other CRM software and databases. For more information, feel free to contact us.
ScienceSoft has an established integration process, which is key to anticipating integration problems.
For example, your company may be looking for an integration of Salesforce with multiple systems provided by different vendors. At the start of the integration project, we will dive into the specifics of those tools and cooperate with their vendors. After we assess the stability and integration capabilities of the systems, we’ll come up with an optimal project plan to overcome any API and feature limitations. This way, ScienceSoft’s consultants can minimize integration issues, time and costs even for large-scale Salesforce integration projects.
Let our consultants know about your integration challenge, and we will guide you to a first-class solution.