Salesforce Support & Administration

Support and administration

A sound health of your Salesforce is the key to keeping a high quality of customer service. ScienceSoft’s experts in Salesforce technical support and maintenance apply 11 years of CRM experience to ensure a stable performance of your system.

From user training and troubleshooting to identifying improvement areas, tuning the system, and implementing custom features, our Salesforce support team will do whatever it takes to make your CRM experience smooth. If necessary, we will fill a gap in your internal IT resources scaling up the team quickly.

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Salesforce Challenges We Solve

  • Salesforce complex performance issues
  • System downtime and recovery periods
  • Changing business requirements
  • Poor user adoption

Salesforce Support and Maintenance Services

Ongoing administration

Ongoing administration

Remote and secure handling of day-to-day issues, including user management, security management, routine maintenance and reporting.

System monitoring

System monitoring

Anticipating system issues via performance tracking and proactive measures.

Bug fixing and issue resolution

Bug fixing and issue resolution

Reviewing the architecture, indicating and eliminating errors in the code, fixing performance issues, tuning misconfigured features and add-ons.

Feature enhancements and customization

Feature enhancements and customization

Upgrading the system to constantly improve the dialogue with customers and keep up with CRM trends.

User assistance

User assistance

Increasing CRM adoption via assisting users to let them get the most out of Salesforce’s features.

Why ScienceSoft Stands Out

  • 30 years in IT business
  • 11 years in CRM development
  • 550+ professionals on board
  • Salesforce partner
  • A team of certified Salesforce developers and admins
  • Industry expertise in manufacturing, retail, professional services, healthcare, banking, telecoms, etc.
  • Multi-disciplinary expertise generated during 30 years in software development and consulting (experience in IoT, big data, data science, collaboration solutions, mobile app development and image analysis applied to complex projects that go beyond Salesforce)
  • Featured in Forrester’s 2018 Now Tech overview as a recommended custom software provider

Salesforce support delivery models

ScienceSoft offers flexible technical support packages based on the following cooperation models:

Salesforce technical support delivery models - ScienceSoft

  • Time and Material (T&M). Ongoing Salesforce support with minor system customizations, monthly billing for the work done.
  • Bucket of Hours. Ongoing Salesforce support with minor features development, fixed sum charged in advance for a bunch of hours at a reduced rate.
  • 24/7 Help Desk. Ongoing follow-the-sun Salesforce support, monthly billing at a reduced rate.

Let’s cooperate

No CRM issue should hinder your sales effectiveness. Turn to our Salesforce tech support consultants to ensure an error-free performance of your CRM system. 

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