Salesforce Application Development

Salesforce applications development - ScienceSoft

ScienceSoft applies its 11-year CRM expertise to build Salesforce applications that address the needs of businesses in manufacturing, retail, healthcare, professional services, banking and financial sector, telecoms and other industries.

Types of Salesforce Apps We Build

We build reliable and bug-free applications that make Salesforce fully cover our customers’ or their clients’ business needs in improving or transforming sales, marketing and customer service processes. We also build apps that become popular with a large audience and rank high on AppExchange.

Custom applications for internal needs (for B2B/B2C businesses):

  • Сomplex apps that add substantial functionality to Salesforce. They cover the needs in improving or transforming internal business processes that can’t be addressed with regular CRM functionality. For example, applications for property management or delivery planning.
  • Small apps to solve a set of specific tasks within Salesforce, like document generation, lead assignment.

Applications for AppExchange (for IT product companies):

  • Applications to be listed on AppExchange and become an independent source of revenue.
  • Applications to be listed on AppExchange for integrating a company’s product (a cloud platform, a web application, etc.) with Salesforce.

Why ScienceSoft

  • 30 years of experience in custom software development.
  • 11 years of experience in CRM development.
  • Extensive industry experience in manufacturing, retail, professional services, healthcare, banking, telecoms, etc.
  • Salesforce consulting partner.
  • Featured in Forrester’s 2018 Now Tech overview as a recommended custom software provider.
  • Ample experience in applying modern trends like IoT, big data, data science, and image analysis to building Salesforce applications.

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Our Approach to Salesforce Application Development

Project management of custom applications for internal use

Efficient project management when developing custom applications for internal use. We collaborate with the stakeholders from the customer’s side to elicit and prioritize requirements and ensure full alignment of the future application’s functionality with them. We promptly adapt the application to arising and changing requirements, and stay flexible at every project stage.

Project management of applications for AppExchange

Mature technical project management when building applications for AppExchange. We have mature processes of scheduling time, managing the budget and developers’ work, as well as sound risk management practices, which helps us to deliver high-quality apps in due time and avert the project’s scope and cost creep. Close cooperation of our project manager and technical team results in delivering an app, which is fully compliant with its concept, the customer’s requirements, and the technical and security requirements of Salesforce.

Need-based delivery models

Need-based delivery models. We can quickly deliver an application at once, for instance, in case of developing a “niche” application to solve a narrow set of tasks within a CRM domain. To deliver an app for comprehensive business needs, we apply the iterative approach. With this approach, end customers can start using the application in its basic version as soon as possible. Then we add other features in response to product owners’ demands and users’ feedback.

Focus on quality

Focus on quality. The quality of applications we develop is our top priority. Users get a bug-free app that functions as intended and provides a smooth and logical user experience. Due to regular unit tests and code reviews we achieve an app’s high-quality architecture and code, which provides for easy maintenance, modification and evolution of an application.

Long-term support and evolution

Long-term support and evolution. The collaboration with our customers doesn’t end with an application’s launch. We continuously adjust applications in line with the arising or changing business needs by modifying an app’s existing features or complementing it with new functionality.

Reasonable costs

Reasonable costs. Leveraging our experience in project management, we can choose a suitable delivery model (either at-once or iterative) and properly prioritize the developers’ time, which ensures their high performance and helps to deliver software without rework and delays. Thus, we avoid the project’s scope and cost creep and deliver cost-efficient apps, without compromising their quality.

Flexibility in terms of a project’s timeline

Flexibility in terms of a project’s timeline. We are flexible towards the change of a project’s start date and key development phases. In case a customer decides to shift a project’s timeline, we’ll adapt to the change.

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Cooperation Models

We offer different cooperation models depending on whether we develop a custom Salesforce application for internal use or an app for AppExchange:

  • Comprehensive delivery from scratch (custom applications for internal use).

We perform a full-cycle application delivery from analyzing the customer’s business specifics and eliciting high-level requirements to user training and further support of a custom app. Applying the Agile methodology, we adjust our development activities to the customer’s new requirements if they arise amidst the development process and incorporate them into an app’s functionality.

  • Development based on the customer’s requirements (apps for AppExchange).

We consider the specified business-, functional- and system requirements of our customers and turn their vision into a reliable app that stands out on the AppExchange and either becomes an independent source of revenue, or helps to sell the main software product, allowing its integration with Salesforce. In the latter case, we find an optimal way to overcome Salesforce APIs limitations and devise an AppExchange integration app that ensures smooth data flow between the connected systems.

Full-Cycle Salesforce Development Services

1

Business analysis

2

Requirements analysis

3

UI/UX design

4

Development

5

Quality assurance

6

Necessary integrations

7

User training

8

Launch

9

After-launch support

Technologies and Tools We Use

  • Apex code
  • Visualforce
  • Lightning Platform
  • Lightning Web Components
  • Site.com
  • REST/SOAP API
  • JavaScript frameworks
  • Salesforce 1

Selected Projects

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