Salesforce Consulting Services

Salesforce consulting services - ScienceSoft

Salesforce consulting services are aimed to support your sales, marketing and customer service needs. We apply our ample CRM consulting experience to help the enterprises in professional services, retail, IT, manufacturing, finance and banking, healthcare, and other industries benefit from Salesforce use.

Want to Unlock Your Salesforce Potential?
If you’re facing any Salesforce challenges or need to optimize the way of using the CRM, our Salesforce experts will answer your questions ASAP.

Highlights about ScienceSoft:

  • 11 years in CRM consulting.
  • Extensive industry experience in manufacturing, retail, professional services, healthcare, banking, telecoms, etc.
  • Certified Salesforce partner.

Customers Say

ScienceSoft has worked on a variety of projects, including the one on streamlining our purchase order process. They’ve done an amazing job of making our internal processes more efficient. We particularly liked the team’s proactive approach.

The National Manager of a US-based Roofing Company

When We Consult

Implementation of a new Salesforce CRM

Implementation of a new Salesforce solution

We provide implementation consulting services if there’s a need for migration from another CRM to Salesforce, or if you are only planning to get your sales, marketing or customer service activities digitized with CRM. We analyze the customer’s requirements and business needs and offer ways of addressing them in full with Salesforce capabilities.

Improvement of an existing Salesforce CRM

Improvement of an existing solution for better coverage of business needs

We offer a comprehensive plan on enhancing the customer’s current Salesforce solution with proper integrations and customizations (from minimal tailoring with point-and-click tools to customizing it with code).

What Our Salesforce Consultants Do

If you plan to implement Salesforce or improve your existing solution, ScienceSoft provides comprehensive consulting, which includes:

Defining business objectives

Defining business objectives Salesforce is to support. Whether you need to enable reports with increased visibility, reduce long sales cycles or case resolution time, introduce efficient email marketing campaigns or automate your sales and customer service-related processes, Salesforce consulting helps to address your challenges timely and efficiently.

Mapping business objectives into Salesforce features

Mapping business objectives into Salesforce features takes place after your business goals are clear. Now it’s time to choose Salesforce functionality (either default or custom) to achieve them.

Recommending the most suitable Salesforce edition

Recommending the most suitable Salesforce edition. Choosing the right edition means that you get your business challenges addressed without paying for unneeded features. We analyze your requirements and suggest an edition, which will be a perfect match for your business.

Designing sales, customer service and marketing processes

Designing sales, customer service and marketing processes in Salesforce Sales, Service and Marketing Clouds. For instance, we automate sales and customer service workflows, create personalized customer journeys, targeted advertising campaigns and do a lot more to help our customers reach their business goals with Salesforce.

Designing a user adoption strategy

Building a user adoption strategy. To help your users to master the new system, we create a user adoption strategy, which comprises iterative user training, timely user support by the Salesforce admin, release notes, and rewards for advanced Salesforce users.

Challenges We Solve

We find solutions to a number of challenges with Salesforce, including:

  • Low win rates due to an inconsistent sales process. We make Salesforce Sales Cloud improve or fully transform your sales process. To ensure efficient process automation, we suggest using default Salesforce functionality or applying code-based customizations. It allows creating a well-structured sales process and showing how it’s followed, which guides sales reps on their way to closing deals. Thus, Salesforce consulting may bring a 26% win-rate increase and 28% sales revenue increase.
  • Poor customer service due to lengthy case resolution. We can help you to improve your customer service quality exercising default or custom case management functionality of Salesforce Service Cloud. With our help, you’ll know how to leverage its mechanisms of automated case assignment, prioritization and escalation allow supporting your service agents’ productivity, which results in 31% quicker case resolution.
  • Low lead conversion rates. We show how to increase your lead conversion rates by creating efficient omni-channel marketing campaigns and enabling digital advertising with the Salesforce Marketing Cloud functionality. We will assist you in creating efficient customer communication scenarios. As a result, you’ll be able to engage with a large number of customers, treating each of them in a highly personalized way, which may lead to a 30% better lead conversion.
Get Your Salesforce Needs Addressed
Need to bring maximum value for your sales, customer service, and marketing? Our team can consult on how to do it.
Selected Projects