Healthcare CRM Software

Healthcare CRM - ScienceSoft

Having 16 years in healthcare IT behind, ScienceSoft delivers Healthcare CRM solutions based on Microsoft Dynamics 365 and Salesforce Health Cloud to help you improve the quality of care and raise patient satisfaction through personalized, better-informed services – all with actionable data at your fingertips.

Gain, Engage and Retain More Patients with CRM

ScienceSoft can help you employ healthcare CRM to gain in-depth visibility in relationships with your patients and influence them across various communication channels – website, live chat, call center, social media, etc.

  • All-round profiling of prospective and current patients
  • Outcome-focused management of referring providers
  • Facilitation of pre- and post-treatment communication with patients
  • Measurable patient experience
  • Improved chronic disease management through automated notifications and alerts
  • Web content personalization based on website-CRM-EHR interaction
  • Email marketing automation

CRM solution highlights

Profile with relevant patient information: contact, personal and insurance info, recent activity, appointments, feedback, and more

Tracking of collaboration with referring providers, featuring all sent and received referrals

Measurable visit feedback via patient surveys

Detailed insights into patients’ satisfaction with a visit, interaction with a doctor, and overall patient experience

A care plan for chronic disease patients with automated notifications to help them follow it

Personalized website content and service suggestions thanks to website-CRM-EHR integration

Personalized email communication with a patient

Recharge Your Referral Management

Healthcare CRM enables clever, targeted referral management to build long-term relationships with referring professionals, such as primary care physicians, and thus maximize the influx of patients from your referral sources.

Within holistic profiles, a CRM system will keep track of the complete interaction history with each member of your referral network. This includes visit scheduling via online forms, phone or fax and sending automatic appointment reminders.

Optimized for acquisition and retention of referring professionals, the system will also tie your personnel’s activities to the outcomes and efficiency that can be monitored and assessed through custom reporting dashboards.     

Healthcare CRM To complement EHR

Although both systems store patient data, enable internal collaboration and focus on a personalized approach to caregiving, it is healthcare CRM software that helps to increase patient satisfaction and sustain relationships through better experience.

We integrate CRM with EHR so that you can drive more value from the data stored in both systems. This results in presenting information scraped from patients’ records and communication history across channels as a pool of essential facts to be used for targeted campaigns and content personalization. 


Healthcare CRM

Wonder How Healthcare CRM Works in Real Life?

Watch ScienceSoft’s demo to see how it facilitates patient service, aggregates patient data, and provides meaningful insights to improve care.

How We Help

In healthcare, CRM can do so much more than just replace sticky notes on caregivers’ desks, and our CRM consultants know how to unfold the system’s potential with an eye on your budget and project timelines.

Full-cycle competencies

We start with CRM consulting and a free proof-of-concept to align your expectations and requirements. We then take you through the project stages, from Business Analysis to Maintenance, with minimum efforts on your side

Multi-platform CRM

We have the resources and expertise to deliver healthcare CRM solutions across desktop, web and mobile platforms, including cloud-based options


We integrate CRM solutions with existing enterprise-level systems such as EHR, PMS, RMS and patient support facilities (online appointment booking, patient portals, live chat, call center)

Website personalization

From the first website visit on, we help you build trust, increase engagement and stimulate conversion by serving only relevant content. This includes personalized landing pages, promotions, services and educational materials selected on the basis of each visitor’s or registered patient’s unique story.

ScienceSoft in numbers

  • 32

    years in software engineering

  • 16

    years in healthcare IT

  • 13

    years in CRM consulting

  • 700+

    professionals and growing

  • Healthcare CRM Implementation for a Medical and Research Center

    Healthcare CRM Implementation for a Medical and Research Center

    ScienceSoft implemented a customized healthcare CRM system integrated with the Customer's EHR and PMS, which allows scheduling and tracking interaction with patients, sending automated patient notifications and asking patients for feedback over customizable surveys.

    Microsoft Dynamics CRM Implementation for a US Market Leader in Cancer Diagnostics

    Microsoft Dynamics CRM Implementation for a US Market Leader in Cancer Diagnostics

    ScienceSoft customized Microsoft Dynamics CRM to enable sales management and performance analytics by US geographic regions and designed a range of reporting dashboards.

    Development of Marketing Software for Assisted Living Providers

    Development of Marketing Software for Assisted Living Providers

    ScienceSoft built the marketing module for assisted living facilities to allow for effective prospect management and marketing task scheduling.

    Find Out Whether to Invest in Healthcare CRM!

    ScienceSoft is ready to assess your healthcare organization’s needs and prepare a healthcare CRM feasibility study with ROI calculation.

    Our Approach​

    Data security as the priority, from strict NDAs to HIPAA-compliant data management

    ISO 13485 certification proving our ability to develop high-quality healthcare software compliant with the requirements of the FDA and the Council of the European Union

    Deep CRM customization when applicable, including custom add-ons and tailored workflows

    Projects of various complexity, from thousands to millions of active profiles in a CRM system

    Rely on Expert Help to Get Healthcare CRM!

    ScienceSoft’s team will help you choose and tailor CRM to provide your patients with personalized, high-quality services and build up patient satisfaction.