Dynamics 365 for Healthcare in Brief

Using software products from the Microsoft Dynamics 365 suite, healthcare organizations can manage their operations, improve patient satisfaction, and up the quality of care. ScienceSoft’s decades-long experience in the healthcare industry proves that Dynamics 365 is a powerful tool that brings tangible results to healthcare organizations: from consistent patient data and reduced no-shows to better patient experience and optimized retention of referring professionals.

Check the Highlights of a Dynamics 365-Based CRM Solution for Healthcare

Profile with relevant patient information: contact, personal and insurance info, recent activity, appointments, feedback, and more

Tracking of collaboration with referring providers, featuring all sent and received referrals

Measurable visit feedback via patient surveys

Detailed insights into patients’ satisfaction with a visit, interaction with a doctor, and overall patient experience

A care plan for chronic disease patients with automated notifications to help them follow it

Personalized website content and service suggestions thanks to website-CRM-EHR integration

Personalized email communication with a patient

Core Features of a Value-Bringing Dynamics 365 Solution

All-round patient profiling

Creating, editing, and deleting a patient profile with well-structured patient information.
Aggregation of holistic patient data, including contacts, personal and health information, from relevant systems (EHR, mHealth patient apps, patient portal, etc).
Patient preferences recording (e.g., communication channel, educational healthcare content preferences).
Storage of patient communication history from different communication channels.

Multichannel communication

Personalized communication with patients to engage with them in their preferred way (e.g., via email, a patient app).
Automated send-out of previsit questionnaires for patients and post-treatment surveys.
Message templates for admins communicating with patients (e.g., confirming the visit).

Appointment management

Streamlined scheduling of in-person and telehealth appointments.
Convenient access to the appointment schedule and details for physicians and administrative staff.
Identification of patient no-shows and automated send-out of no-show surveys via a preferred communication channel to help identify service gaps.
Automated rescheduling of appointments in case of no-shows and sending patient notifications.

Referral management

Holistic profiles for each member of your referral network featuring the complete interaction history.
Targeted management of incoming referrals to help build long-term relationships with referring professionals.
Online visit scheduling for referring professionals and their patients.
Aggregating information about the outcomes of the referred patients to analyze the prescribed diagnostics and treatment efficiency.
Dashboards with the engagement of referral providers, number of referred patients, etc.

Patient engagement and behavior analytics

Automated notifications to patients on upcoming visits via their preferred contact method.
Alerts to patients on important care steps described in the care plan to improve chronic disease management.
Patient feedback analytics to measure patient satisfaction (e.g., using sentiment analysis).
Reports on patient satisfaction presented as dashboards.
Analytics of patient no-show surveys available to medical and administrative staff.

Marketing features

Healthcare app/portal/website personalization (requires integration with EHR).
Email marketing automation.
Launch of targeted marketing campaigns (e.g., promoting cancer screening).

Explore a Demo of Dynamics 365 Healthcare CRM

Watch a sample demo of Healthcare CRM based on Dynamics 365 to see how it facilitates patient service, aggregates patient data, and provides meaningful insights to improve care.

Check out the demo

Integrations to Get the Most Value from Dynamics 365 for Healthcare

EHR/EMR software - to exchange actual health information, treatment plan, and communication history to help foster treatment adherence.
Patient portal, patient app, telehealth app, or website - for smooth interaction with patients, including appointment scheduling, questionnaires and surveys filling, sharing of educational content, as well as fostering engagement and care continuity.
Practice management system - to help plan medical staff shifts based on appointment demand and notify them of schedule changes (e.g., a canceled telehealth appointment).
Email services - to automate the send-out of email notifications, reminders, special offers, and personalized content.
Business intelligence - to get insights based on the data stored in the integrated systems and visualize the results as interactive dashboards.



		Microsoft Partner since 2008 With a strong team of Dynamics 365 professionals experienced in the healthcare domain, ScienceSoft is a trusted Microsoft solution partner. We provide consulting, implementation, and support services to help healthcare providers accelerate their operations using a set of neat and powerful Dynamics 365 tools. ScienceSoft’s healthcare IT consultants pinpoint the business needs of your medical organization and help bridge the gap between your workflows using future-proof technology.

Wonder How You Can Utilize Dynamics 365 in Your Practice?

Wonder How You Can Utilize Dynamics 365 in Your Practice? Leveraging 18 years of healthcare IT experience, ScienceSoft is ready to address the unique needs of your medical organization and pinpoint the areas where Dynamics 365 will help you tackle them.

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Join Our Happy Customers

Shorouq Basnawi

Commercial Applications Sr. Analyst

SAL Saudi Logistics Services

The team implemented a robust customer portal integrated with the Dynamics 365 Sales module. They also conducted training on all scenarios of using the portal for our sales team, which encouraged high user adoption of the solution. The B2B customer portal meets our business needs of enhanced pricing, invoicing and contracting and overall client communication. We are fully satisfied with the solution and the assistance of ScienceSoft’s team

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Maria Zannes

President & CEO

bioAffinity Technologies

ScienceSoft has been a competent partner for medical software development. We would recommend them as a trustworthy vendor. They are reliable, thorough, smart, available, extremely good communicators and very friendly. We would recommend hiring ScienceSoft to anyone looking for a highly productive and solution-driven team. We look forward to working with them over the long-term.

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Knut Vonheim

Client Partner

Albatross IT Consultants AS

AITC, and me personally, has worked with ScienceSoft on both product development and consulting engagements with a focus on mobile and CRM. We have experienced great cooperation from management in both departments, quick understanding of requirements, deep technical skills from assigned resources, and the company's commitment to time, price, and quality.

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Why Choose ScienceSoft as a Microsoft Solutions Partner

Vast experience in developing HIPAA and GDPR-compliant software.
For the second straight year, ScienceSoft USA Corporation is listed among The Americas’ Fastest-Growing Companies by the Financial Times.
ISO 13485-certified to design and develop medical software according to the requirements of the FDA and the Council of the European Union.
15 years in CRM implementation.
34 years in IT and 18 years in the healthcare domain.
Working experience with Dynamics 365 since 2008.
Deep knowledge of the healthcare IT environment helps us integrate Dynamics 365 with any required IT system.

Dynamics 365: Projects Examples for Healthcare

St. Luke’s University Health Network with 300 locations across Pennsylvania and New Jersey implemented Microsoft Dynamics 365 CRM to improve patient management and support. To achieve data consistency, the provider connected their electronic health records system from Epic with Microsoft Dynamics 365 CRM. St. Luke’s achieved a 360-degree patient view by using Dynamics 365 to access health data and accelerated the digital transformation.

More about the project

GIRA DENTAL, one of the top Spanish companies for dental clinic management, connects a network of oral health providers and their insurance company customers through a variety of web platforms. They implemented a suite of Microsoft Dynamics tools, including Dynamics 365 CRM, Customer Engagement, and Power BI, to optimize processes for insurance companies and dental clinics while staying focused on customer experience. Now, 12 of the largest international insurance companies currently use the implemented solution.

More about the project

Wonder How You Can Benefit from Dynamics 365?

ScienceSoft’s healthcare IT consultants are here to discuss your needs and define the optimal ways for your medical organization to leverage a Dynamics 365-based solution for your business and IT environment.

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About ScienceSoft

Established in 1989, ScienceSoft is an international IT consulting and software development company headquartered in McKinney, Texas, US. Working with Microsoft Dynamics CRM for 15 years, ScienceSoft offers consulting and implementation services to healthcare providers to help build up patient satisfaction, improve referral management, and marketing campaigns efficiency.