CRM Implementation Services

CRM Implementation Services - ScienceSoft

CRM implementation services are aimed at providing businesses with platform-based or custom CRM solutions to optimize sales, marketing, and customer service processes.

With 13 years of experience in CRM services, ScienceSoft carries out CRM implementation to help companies reduce the costs of lead acquisition and conversion, as well as customer retention costs.

Low Conversions, Thin Deals or Customer Attrition?

ScienceSoft’s team provides end-to-end CRM implementation services to bring consistency and visibility to your customer-related processes and prevent lost revenue.


ScienceSoft - Gold Microsoft Partner

ScienceSoft - Registered Salesforce Partner

  • 32 years in the IT business.
  • 13 years in CRM consulting and implementation.
  • Microsoft Gold Partner.
  • Salesforce Consulting Partner.
  • Experience in more than 30 industries: professional services, retail, healthcare, banking, manufacturing, telecoms, and more.
  • Mature quality management system certified by ISO 9001 standard.

With Properly Implemented CRM, You Get

  • x3

    opportunities per sales rep due to more efficient prospect conversion paths

  • 100%

    increase in email conversions due to more effective campaigns with personalized email content

  • 26%

    sales win-rate increase and 28% sales revenue increase due to sales process automation and visibility

  • 25%

    reduction in support tickets due to self-service capabilities

  • Benefits of CRM Implementation with ScienceSoft

    Quick implementation

    We can deliver the first CRM version in 1-2 months for you to start using CRM to solve your acute problems earlier. After that, we switch to the CRM evolution mode and continuously add more specific functionality to your CRM to make it meet the whole spectrum of your needs and give you advanced process automation capabilities.

    Secured ROI

    We deliver a business case prior to CRM implementation and calculate CRM ROI for your particular case. CRM ROI can reach $11 for every dollar spent.



    Custom development: back end

    Custom development: front end


    CRM Development for a Retail Bank with 7 Million Clients

    ScienceSoft's team developed three modules for the Customer’s CRM system to enable customer base management, sales activities planning and employee performance analytics.

    Dynamics CRM Implementation and Customization for a Multibusiness Company

    The implemented CRM keeps the client data centralized, which allows for efficient cross-selling and improved service for repeat clients, and automates daily processes to enable high-quality client service.

    Microsoft Dynamics CRM Customization for a Large Media Company

    ScienceSoft automated loyalty program management for more than 5.5 million readers to increase customer engagement and satisfaction.

    Development of a Custom CRM Application for NPO Member Performance Management

    ScienceSoft’s team implemented a two-module CRM subsystem for member performance management that helped optimize data collecting and metrics calculating.


    B2B CRM implementation

    Get quality leads, streamline the sales process with multiple stakeholders and boost customer loyalty providing personalized customer service.

    B2C CRM implementation

    Gain better sales team productivity, make a lead conversion path shorter and enable prompt response to customers’ inquiries.

    Ecommerce CRM implementation

    Decrease cost per lead with email marketing automation, maintain a high customer retention rate and manage orders fast and efficiently.


  • -70%

    manual efforts for sales, marketing, customer service processes due to automation capabilities

  • +50%

    in sales win due to customer analytics function

  • 50%

    faster response owing to automated ticket distribution