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CRM Implementation Services

Boost the ROI of your sales, marketing and customer service

15 years in CRM consulting and implementation, ScienceSoft delivers the best-suited CRM systems to bring automation, consistency and transparency to sales, marketing and customer service processes.

CRM Implementation Services - ScienceSoft
CRM Implementation Services - ScienceSoft

Wherever You Are in Your CRM Journey, We Have a Service for You

CRM implementation services aim to build a system to collect information about your prospects and customers, and further use it to close more deals, succeed in marketing campaigns, and provide efficient customer service. 

We work with three specific situations of CRM implementation:

CRM launch

We are happy you are making a move towards better understanding your customers and serving them in a much more personalized and effective way! We will fully plan and implement a fitting CRM system that will help you greatly on the way.

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CRM migration

Has your legacy CRM system become a stumbling block to efficient processes? We will nail down your CRM strategy, create a new system aligned with your needs and safely migrate your customer data.

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CRM consolidation

Your team must be really tired of working with several siloed systems! We can help you create an enterprise-wide CRM system where your previously disparate data will be consolidated.

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Have a specific situation we haven’t described?

Send us a request, and we’ll quickly let you know how we can help.

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Our CRM Projects

Words from Our Clients

We commissioned ScienceSoft to build a Dynamics 365 customer portal to help our sales team streamline communication with B2B customers. ScienceSoft’s team heard our requirements, investigated our processes and provided us with the exact CRM solution we needed. Now, the work of our sales and after-sales support teams is well-organized.

Albatross IT Consultants AS

AITC, and me personally, has worked with ScienceSoft on both product development and consulting engagements with a focus on mobile and CRM. We have experienced great cooperation from management in both departments, quick understanding of requirements, deep technical skills from assigned resources, and the company's commitment to time, price, and quality.

US-based Roofing Company

The National Manager

Star Star Star Star Star

ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes their consultants made within Salesforce are reliable and functional.

Why Choose ScienceSoft for CRM Implementation

  • 34 years in the IT business.
  • 15 years in CRM consulting and implementation.
  • 130+ testimonials from our valued clients.

  • Microsoft Partner since 2008.
  • A mature quality management system confirmed by ISO 9001 certification.
  • For the second straight year, ScienceSoft USA Corporation is listed among The Americas’ Fastest-Growing Companies by the Financial Times.

We Know CRM Goals and Requirements of Different Industries

  • Pre- and post-treatment communication with patients.
  • Visibility into the whole history of a patient’s treatment.
  • Consistency in chronic disease management.
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  • Quick and effective customer support with instant access to complete customer profiles.
  • Personalized upselling of banking products and services.
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  • Consolidation of customer data from multiple sources.
  • Customer loyalty building.
  • Cross-channel marketing.
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  • Custom quote generation.
  • Collaboration of several departments (sales, engineering, production, procurement) to draw up a proposal.
  • Advanced analytics for production planning.
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  • Dynamics customer segmentation.
  • Personalized marketing.
  • Marketing content design.
  • Multi-channel customer service.
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IT

  • Sales process automation.
  • Lead search on LinkedIn.
  • Custom criteria for lead qualification.
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Business Problems You Can Solve with a CRM

In sales management

  1. Disorganized sales process, no possibility to capture and apply any best practices.
  2. Manual lead registration and distribution, which leads to a delayed first response.
  3. Overloaded salespeople who try to handle all leads in a queue and don’t prioritize promising high-value deals.
  1. Time-consuming preparation of sales proposals, which means losing to competitors at the very first step of proposal submission.
  2. Manual consolidation of sales KPIs and time-consuming reporting.

In marketing management

  1. One-for-all marketing campaigns.
  2. Entry-level customer segmentation relying just on demographics.
  1. Skill-intensive design of marketing materials.

In customer service

  1. Long first response and resolution times.
  2. Formal replies, no personal attitude to customers.
  1. Keeping customers on hold due to inability to quickly find the required information.
  2. Ineffective behavior in conflict situations, inability to escalate the issue.

And What Challenges Your CRM Will Have to Solve?

We approach each project individually and don’t sell some boxed CRM systems half-suited to your business. Your solution will address your problems.

Benefits of CRM Implementation with ScienceSoft

Optimal CRM cost

We analyze your short-term needs and long-term plans and choose between custom and platform-based CRM solutions. If we go for the second option, we always compare market-available CRM platforms in the context of your business requirements and choose the one with the best value for money.

Quick time to value

We can deliver the first CRM version with key functionality in 1-2 months. After that, we switch to the CRM evolution mode and continuously add more specific functionality to cover all your needs.

Secured ROI

We build CRM systems that bring tangible improvements to your processes. On average, we can talk about 70% decrease in manual activities for sales, marketing, and customer service processes.

Project-long consulting

We advocate a very engaged and proactive attitude to implementation projects, which means we don’t just translate your vision but guide you to a well-thought-out CRM.

Costs of CRM Implementation

A price range for CRM implementation is quite wide – from $15,000 to $250,000 – depending on your requirements for the system and the number of employees. Your cost can be somewhere in between – we’ll be happy to calculate it for you.

From $15,000

CRM for 10+ employees

About $250,000

CRM for 1,000+ employees