CRM Implementation Services
Boost the ROI of your sales, marketing and customer service
14 years in CRM consulting and implementation, ScienceSoft delivers the best-suited CRM systems to bring automation, consistency and transparency to sales, marketing and customer service processes.
Wherever You Are in Your CRM Journey, We Have a Service for You
Stepwise, CRM implementation services cover:
- Selection of a fitting CRM platform.
- CRM configuration.
- Development of custom CRM functionality, if needed.
- CRM integration with data sources and corporate systems.
- User training and after-launch support.
We work with three specific situations of CRM implementation:
CRM launch
We are happy you are making a move towards better understanding your customers and serving them in a much more personalized and effective way! We will fully plan and implement a fitting CRM system that will help you greatly on the way.
CRM migration
Has your legacy CRM system become a stumbling block to efficient processes? We will nail down your CRM strategy, create a new system aligned with your needs and safely migrate your customer data.
CRM consolidation
Your team must be really tired of working with several siloed systems! We can help you create an enterprise-wide CRM system where your previously disparate data will be consolidated.
Have a specific situation we haven’t described?
Send us a request, and we’ll quickly let you know how we can help.
Why Choose ScienceSoft for CRM Implementation
Quick company facts
- 33 years in the IT business.
- 14 years in CRM consulting and implementation.
- Microsoft Solutions Partner.
- Salesforce Consulting Partner.
- A mature quality management system confirmed by ISO 9001 certification.
- Named among the Americas’ Fastest-Growing Companies 2022 by the Financial Times.
Our selected CRM projects
CRM Development for a Retail Bank with 7 Million Clients
ScienceSoft's team developed three modules for the Customer’s CRM system to enable customer base management, sales activities planning and employee performance analytics.
Dynamics CRM Implementation and Customization for a Multibusiness Company
The implemented CRM keeps the client data centralized, which allows for efficient cross-selling and improved service for repeat clients, and automates daily processes to enable high-quality client service.
Microsoft Dynamics CRM Customization for a Large Media Company
ScienceSoft automated loyalty program management for more than 5.5 million readers to increase customer engagement and satisfaction.
Development of a Custom CRM Application for NPO Member Performance Management
ScienceSoft’s team implemented a two-module CRM subsystem for member performance management that helped optimize data collecting and metrics calculating.
Words from our clients
- Pre- and post-treatment communication with patients.
- Visibility into the whole history of a patient’s treatment.
- Consistency in chronic disease management.
- Quick and effective customer support with instant access to complete customer profiles.
- Personalized upselling of banking products and services.
- Consolidation of customer data from multiple sources.
- Customer loyalty building.
- Cross-channel marketing.
- Custom quote generation.
- Collaboration of several departments (sales, engineering, production, procurement) to draw up a proposal.
- Advanced analytics for production planning.
- Dynamics customer segmentation.
- Personalized marketing.
- Marketing content design.
- Multi-channel customer service.
IT
- Sales process automation.
- Lead search on LinkedIn.
- Custom criteria for lead qualification.
Benefits of CRM Implementation with ScienceSoft
Optimal CRM cost
We analyze your short-term needs and long-term plans and choose between custom and platform-based CRM solutions. If we go for the second option, we always compare market-available CRM platforms in the context of your business requirements and choose the one with the best value for money.
Quick time to value
We can deliver the first CRM version with key functionality in 1-2 months. After that, we switch to the CRM evolution mode and continuously add more specific functionality to cover all your needs.
Secured ROI
We build CRM systems that bring tangible improvements to your processes. On average, we can talk about 70% decrease in manual activities for sales, marketing, and customer service processes.
Project-long consulting
We advocate a very engaged and proactive attitude to implementation projects, which means we don’t just translate your vision but guide you to a well-thought-out CRM.
From $15,000
CRM for 10+ employees
About $250,000
CRM for 1,000+ employees