Salesforce Implementation Services

Salesforce implementation services - ScienceSoft

With 11 years of experience in CRM development, ScienceSoft provides Salesforce implementation services, including consulting, configuration, customization (tuning the platform and custom development), migration, integration. We also deliver support and evolution services. We help to support sales, service, and marketing efforts for various industries, such as IT, manufacturing, retail, healthcare, finance and banking, public sector, telecoms and more.

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Our Salesforce Demos

Salesforce demo

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Salesforce Products We Implement

ScienceSoft’s Salesforce team is ready to assist you in implementing:

  • Government Cloud
  • Salesforce Chatter
  • Salesforce CPQ
  • Salesforce Einstein

Salesforce Implementation Stages

Implementation consulting

Salesforce consulting

At this stage, we analyze your existing business needs and define business objectives that Salesforce should support (be it increasing salespeople’s productivity, reducing long sales cycles or creating a comprehensive customer view). Then we elaborate the ways to achieve your business goals with Salesforce functionality and think about necessary customizations and integrations that make the solution fully compliant with your requirements. We also thoroughly plan the implementation process to perform its every step in due time and stay within the budget.

Customization and configuration

Customization and configuration

We can tailor your Salesforce solution in two ways, which are different in complexity, cost and the level of the platform’s modification. Configuration implies modifying Salesforce default capabilities with point-and-click tools while customization is deeper tailoring of the platform with Apex code, if large-scale changes are required to meet your business objectives.

Integration

Integration

We perform integrations to make your Salesforce solution seamlessly work with third-party systems, such as ERP, ecommerce platforms, document management systems, and ensure increased visibility of data flows across integrated applications.

Data transfer from old CRM

Data transfer from old CRM

We smoothly migrate your data into the new Salesforce solution without data loss or corruption, system downtime and impact on your business processes. Your legacy data remains clean, structured and ready to use as soon as it is migrated. To further support data quality after its migration, we develop rules of data structuring (for instance, duplication rules).

User training

User training

We provide Salesforce training to increase user adoption and help users to adapt to the capabilities of the delivered Salesforce-based solution, make the best possible use of Salesforce default and custom features and enhance employee productivity.

Launch

Launch

After we create a custom Salesforce-based solution in the development environment and QA engineers test it, the solution is migrated to the UAT (User Acceptance Testing) environment where the representatives of the customer company can try the solution’s functionality and make sure it works as required. If the customer accepts the project, ScienceSoft’s experts launch the new Salesforce solution to the production environment and make it available to the customer’s employees.

After-launch support

After-launch support

We provide on-demand after-launch support services at the beginning of the Salesforce usage (for instance, during the first 3 months after launch). These services allow fixing Salesforce performance issues, tuning features and taking measures to increase user adoption in addition to user training (consult on any Salesforce-related issues, provide release notes, etc.).

Evolution and Continuous Support

Continuous support services include regular health checks and fixing performance issues along with further tuning of Salesforce features and processes to meet your organizational changes. They also entail developing of custom apps that may be required to see to your business needs arising after the implementation.

Benefits of Salesforce Implementation by ScienceSoft

With our assistance in Salesforce implementation, businesses of different industries have an opportunity to:

  • Get smooth and consistent automated business processes. We automate multiple sales and customer service-related processes, such as providing discounts, following up on prospects, prioritizing cases. Depending on your business needs, we can use default Salesforce process automation functionality or code-based customizations to automate business processes of enterprise complexity. As a result, you’ll be able to better manage multiple sales territories, products and services and improve customer satisfaction.
  • Get a Salesforce solution convenient for end users. We know how to deliver a seamless user experience, which makes working with a Salesforce solution easy and helpful for sales managers and salespeople, customer service managers and agents.
  • Benefit from the structured approach to solution delivery. We practice a phased approach to solution delivery and provide you with a solution that works in compliance with your requirements, with the project’s costs kept under control. Thus, for large implementation projects, we can deliver core functionality first and complement it with additional functionality rolled out later on. In this case, customers may start using the solution as soon as possible and have the advantage of their initial needs satisfied in full. Alternatively, we perform one-time delivery, if it resonates with your business needs more.

Get Your Salesforce Running

If you want to reinforce your sales, service or marketing efforts, Salesforce implementation is the right thing to do. Our team will provide you with a reliable Salesforce solution fully compliant with your business needs.

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