Managed IT Services for Healthcare
Responsible, Compliant, and Cost-Effective ITSM
With 15 years in IT service management and 18 years in healthcare IT, ScienceSoft is ready to ensure high reliability, security, and full regulatory compliance of healthcare apps and IT infrastructures.
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Managed IT services help healthcare organizations keep their IT infrastructures and medical software stable, secure, and fully compliant with the domain regulations and standards.
Healthcare IT Infrastructure Components We Support
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Full Scope of Our Managed IT Services for Healthcare
- Infrastructure monitoring, alerting, and troubleshooting.
- User administration (e.g., for patient portals, appointment management systems, telehealth apps).
- Medical and administrative software configuration, regular updates.
- Disaster recovery.
- Updating infrastructure management policies and processes according to the ITIL 4 practices and HIPAA.
On a 24/7 basis, ScienceSoft supports both healthcare-related administrative systems (e.g., appointment scheduling) as well as specialized medical solutions. In particular, we:
- Resolve incidents on L1 (basic user issues), L2 (infrastructure issues), and L3 (advanced support, code changes) levels of support.
- Detect and analyze root causes of the problems.
- Prepare and maintain knowledge base articles and user guides.
Relying on 10+ years of experience with cloud, ScienceSoft ensures:
- Proactive management of AWS, Azure, Google or multi-cloud infrastructures.
- Swift deployment of cloud infrastructures.
- Smooth and reliable migration of apps and data (including PHI) to a HIPAA-compliant cloud without any unplanned business disruptions.
- Proactive cloud monitoring and cloud resources optimization.
- Proactive monitoring of administrative and medical apps to ensure 99.99% availability.
- Planning and implementing changes preserving interoperability with other systems and medical devices, security and compliance.
- Deployment of automated CI/CD pipeline to speed up application modernization and evolution.
- Advising on application regulatory compliance (with HIPAA, HITECH, GDPR, etc.) as well as app security within the SecOps approach.
- Building and managing IT security infrastructure, configuring security tools (e.g., firewalls, SIEM, IPS/IDS, web filtering/SWG, DDoS protection solutions, email security systems, antivirus, endpoint protection systems).
- Regular security audits and penetration testing.
- Managed vulnerability assessments of network, servers, databases, and applications.
- Security incident detection and elimination of threats.
- Compliance program planning and regular infrastructure compliance review.
Why Entrust Your IT Infrastructure to ScienceSoft?
- 34 years in IT services and 18 years in IT for the healthcare industry.
- 15 years in ITIL-compliant IT service management.
- Practical experience with HIPAA/GDPR requirements, healthcare data exchange standards (HL7, ICD-10, CPT, XDS/XDS-I), and FDA/CE registration.
- Ready to sign a HIPAA Business Associate Agreement.
- Skilled security and compliance experts, Doctor of Medicine consultants on board.
- Partnerships with AWS, Microsoft, and Oracle.
- A quality management system for medical devices and SaMD confirmed by ISO 13485 certification.
- ISO 27001-certified information security management system that relies on mature processes, advanced technology, and skilled experts.
- A mature quality management system proved by ISO 9001 certification.
- ScienceSoft received the 2023 North American Enabling Technology Leadership Award in the medical devices connectivity industry from Frost & Sullivan.
Three Service Plans to Cover All Your Needs
Basic plan
Operation & optimization
We proactively monitor and manage your entire IT infrastructure (or the required segment). Our engineers provide L1-L2 support, covering user, administrative, and infrastructure issues.
Extended plan
Basic plan + planning & design
We also plan application changes, design new infrastructures, review and adjust policies and processes, and advise on application and infrastructure security within the SecOps approach.
Advanced plan
Extended plan + app modernization
We help you migrate apps, databases, or servers, implement code changes to your software (L3 support), and set up highly automated CI/CD pipelines.
What You Gain with Healthcare Managed Services by ScienceSoft
No more frustrated users, compliance issues, or high IT infrastructure maintenance costs. When ScienceSoft’s team gets to work, you should expect:
Reliable and compliant IT
- Up to 3x fewer app and infrastructure failures thanks to preventive monitoring, well-tuned infrastructure configuration, and enhanced system stability.
- 99.99% application availability.
- Zero compliance breaches thanks to 100% regulatory compliance of IT infrastructure, proactive security monitoring, and adherence to a mature Prevent–Detect–Respond security model.
Satisfied users
- >90% user satisfaction thanks to prompt issue resolution and improved stability of healthcare systems and apps.
- Up to 70% fewer support requests and user errors due to clear user guides and FAQs significantly improving the users’ knowledge of the IT systems.
- Up to a 5% increase in staff productivity thanks to the reduced number of issues and fast ticket resolution.
Reduced IT costs
- Up to a 40% reduction in IT support costs due to optimal resource utilization, mature ITSM processes, feasible process automation, and more.
- Up to a 20% reduction in cloud costs due to adequate cloud consumption optimization.
- No vendor lock-in. We are ready to share responsibilities with another vendor or your in-house IT specialists. We also meticulously document our ITSM activities to ensure smooth knowledge transfer to another team if need be.
Techs We Employ to Maintain Your Apps & Infrastructure
Deliverables of Our Managed Services for Healthcare
Naturally, we define the specific set of deliverables depending on the service scope, infrastructure components covered, cooperation model, and other factors. But one thing is constant: we always commit to the service quality and transparency. To make sure you receive comprehensive reporting and documentation, we deliver:
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Benefit from Flexible Pricing for Healthcare Managed IT Services
Time & Material
We charge you at the end of the month for the hours or efforts reported during that period.
Best for: apps or IT infrastructure components evolution (implementing major changes or new functionality).
Fixed monthly fee
You pay in advance for a fixed number of hours at a reduced hourly rate.
Best for: L3 support, security management, continuous IT support with a defined scope.
Per ticket pricing
You are charged monthly based on the number of incidents resolved by the agents and the time coverage type.
Best for: L1-L2 support, security management.
Our Featured Managed IT Services Projects
Knowledge Management Software Support for a Human and Environmental Health Corporation
For 10+ years, ScienceSoft has provided L1-L3 support of a knowledge management solution used by drug discovery and biotechnology specialists, troubleshooting issues and introducing enhancements. Over the years of application support by ScienceSoft, the end user satisfaction rate grew to 98%.
Managed IT Support for a Biotechnology Corporation with 10,000+ Employees
ScienceSoft’s managed IT support team helped stabilize a big data solution for laboratory data by resolving a huge backlog of tasks for Apache NiFi configuration, support, and enhancement. We set up a complex monitoring solution, tuned Apache NiFi, introduced CI\CD pipelines for it, and conducted code enhancements.
Network Pentesting and a Phishing Campaign for a US Healthcare Provider
ScienceSoft’s team performed black box penetration testing, gray box penetration testing of the corporate network, and simulated email phishing attacks for a US healthcare provider with 10+ facilities. The Customer received a detailed description of the discovered security gaps and a remediation plan.
SharePoint Online Migration for Saratoga Bridges
ScienceSoft’s SharePoint experts helped one of the largest non-profit human services agencies in Saratoga County migrate a log-in / log-out application into the cloud and integrate it with the intranet. The application migration significantly streamlined the organization’s workflows.
Cloud Infrastructure Maintenance and Support for a European SaaS Provider
ScienceSoft supports the Customer’s infrastructure of 300 servers, regularly monitoring and optimizing the internal services, databases, anti-virus protection, content management system, file-server systems, local network, and more.