Managed Infrastructure Services
Since 2010, ScienceSoft offers fully managed and co-managed IT infrastructure services to provide companies with stable infrastructure performance, reduced infrastructure maintenance costs and proactive issue resolution.
Managed infrastructure services can comprise continuous monitoring, migration, support, optimization and evolution of outsourced IT infrastructure or its parts.
IT Infrastructure Components We Cover
We take responsibility for continuous monitoring, support, and optimization of your IT infrastructure or its parts:
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IT infrastructure consulting & monitoring
- Monitoring and optimizing resource consumption.
- Analyzing performance and tuning infrastructure components.
- Setting up and configuring monitoring tools.
- Automating ticketing process.
- Infrastructure security monitoring & audit.
IT help desk and troubleshooting
- Resolving incidents of various complexity and severity.
- Identifying incident root causes.
- Analyzing the possible business impact of an incident, suggesting preventive measures.
- Emergency patching.
- Disaster recovery.
Why Choose ScienceSoft to Support Your IT Infrastructure
- 34 years in IT and 15 years in IT service management (ITSM).
- 700+ employees, 50+ infrastructure management team members.
- 10 years in DevOps practices.
- Strategic partnerships with Microsoft, Amazon, ServiceNow, Oracle, Salesforce.
- Recognized by Clutch and BBB.
- Included in the 2022 IAOP Global Outsourcing 100 list as one of the world’s best outsourcing service providers and advisors.
- Established quality management system based on ISO 9001 certification, internal quality-oriented processes and policies, focus on value for customers and motivated professional teams.
- ISO 27001-based mature information security management system established to assure the safety of the customers' data we access.
- Industry-wide experience - healthcare, retail, manufacturing, financial services, etc.
ScienceSoft has been providing an excellent level of service maintaining the application’s AWS infrastructure, as well as deploying and configuring new Linux-based virtual machines and AWS cloud services.
During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application stable and high-performing. We would certainly recommend ScienseSoft as a reliable managed infrastructure service provider.
Gordon Seipold, CEO, 3steps2web
Our Approach to Building Collaboration
Our approach to collaboration is centered around value the customer gets, which is proved by the Global Outsourcing 100 award. We adhere to a multi-tiered approach to collaboration with your IT team or your vendor’s team, and adjust it taking into account your business situation, objectives, and requirements.
This is how our collaboration may look:
Check a sample KPI system
A sample KPI system
Costs:
- Target budget for managed infrastructure services:
- Budget spent
- Over budget approved and spent (if any)
- Your employees’ time spent to handle ScienceSoft's requests
Services reliability:
- Service availability
- Response time
- IT incidents (issues users encountered)
IT infrastructure security:
- Number of vulnerabilities found by independent penetration testing
- Number of security incidents
Changes (by business value and priority):
- Delivered
- Waiting in a backlog
- Backlog waiting time expired
User satisfaction:
- User satisfaction score
- Change adoption metrics
HIDE
The Financial Times Includes ScienceSoft USA Corporation in the List of the Americas’ Fastest-Growing Companies 2023
For the second year in a row, ScienceSoft USA Corporation ranks among 500 American companies with the highest revenue growth. This achievement is the result of our unfailing commitment to provide high-quality IT services and create best-value solutions that meet and even exceed our clients’ expectations.
How ScienceSoft Delivers IT Infrastructure Managed Services
1
Infrastructure analysis
Timeline: ~2-4 weeks.
We assess your current IT infrastructure design, talk to your business and technical stakeholders or third-party vendors to get the details on the configurations of your IT infrastructure components and available IT infrastructure assets.
2
Responsibility transfer
Timeline: ~2-4 weeks.
We take the entire responsibility over your IT infrastructure.
3
Service delivery
Continuous service
Depending on the chosen service option, we deliver either a full set of IT infrastructure managed services or maintain the reliability of particular components of your IT environment.
4
Evolution
Timeline: Urgent changes can be implemented within 8 working hours, new functionality can be delivered in 1 day – 2 weeks.
We implement changes to increase reliability and flexibility of your IT infrastructure.
Tools and Technologies We Work With
Clouds
Platforms
Practice
14 years
Projects
25+
Workforce
10+
A certified Microsoft partner, ScienceSoft creates CRM and ERP solutions powered by Dynamics 365 and optimizes most effectively a range of business operations.
Projects
10+
ScienceSoft achieves at least 20% increase in sales and 30% improvement in case resolution with well-thought-out and business-tailored Salesforce solutions.
Practice
11 years
Projects
20+
Workforce
10+
A certified Adobe Solution Partner, ScienceSoft builds on robust functionality of Adobe Commerce to create highly automated and scalable ecommerce solutions.
Practice
15 years
Projects
100+
Workforce
20+
Solid expertise in SharePoint services has earned ScienceSoft a place in Clutch’s list of Top SharePoint Developers in 2023.
Practice
12 years
A certified ServiceNow partner, ScienceSoft offers a proprietary 4-level implementation model that helps deliver the best value from ServiceNow adoption.
Practice
7 years
ScienceSoft sets up Power BI to process data from any source and report on data findings in a user-friendly format.
SAP products are powerful and intricate. ScienceSoft will help you understand and realize the full value they can offer to your business.
Databases / data storages
SQL
Our Microsoft SQL Server-based projects include a BI solution for 200 healthcare centers, the world’s largest PLM software, and an automated underwriting system for the global commercial insurance carrier.
We’ve implemented MySQL for Viber, an instant messenger with 1B+ users, and an award-winning remote patient monitoring software.
Azure SQL Database is great for handling large volumes of data and varying database traffic: it easily scales up and down without any downtime or disruption to the applications. It also offers automatic backups and point-in-time recoveries to protect databases from accidental corruption or deletion.
ScienceSoft's team has implemented Oracle for software products used by GSK and AstraZeneca. We’ve also delivered Oracle-based SCM platform for Auchan, a retail chain with 1,700 stores.
ScienceSoft has used PostgreSQL in an IoT fleet management solution that supports 2,000+ customers with 26,500+ IoT devices. We’ve also helped a fintech startup promptly launch a top-flight BNPL product based on PostgreSQL.
NoSQL
Our Apache Cassandra consultants helped a leading Internet of Vehicles company enhance their big data solution that analyzes IoT data from 600,000 vehicles.
ScienceSoft has helped one of the top market research companies migrate its big data solution for advertising channel analysis to Apache Hive. Together with other improvements, this led tо 100x faster data processing.
We use HBase if your database should scale to billions of rows and millions of columns while maintaining constant write and read performance.
With ScienceSoft’s managed IT support for Apache NiFi, an American biotechnology corporation got 10x faster big data processing, and its software stability increased from 50% to 99%.
ScienceSoft used MongoDB-based warehouse for an IoT solution that processed 30K+ events/per second from 1M devices. We’ve also delivered MongoDB-based operations management software for a pharma manufacturer.
Big data
By request of a leading market research company, we have built a Hadoop-based big data solution for monitoring and analyzing advertising channels in 10+ countries.
A large US-based jewelry manufacturer and retailer relies on ETL pipelines built by ScienceSoft’s Spark developers.
Our Apache Cassandra consultants helped a leading Internet of Vehicles company enhance their big data solution that analyzes IoT data from 600,000 vehicles.
We use Kafka for handling big data streams. In our IoT pet tracking solution, Kafka processes 30,000+ events per second from 1 million devices.
ScienceSoft has helped one of the top market research companies migrate its big data solution for advertising channel analysis to Apache Hive. Together with other improvements, this led tо 100x faster data processing.
We leverage Apache ZooKeeper to coordinate services in large-scale distributed systems and avoid server crashes, performance and partitioning issues.
We use HBase if your database should scale to billions of rows and millions of columns while maintaining constant write and read performance.
We leverage Azure Cosmos DB to implement a multi-model, globally distributed, elastic NoSQL database on the cloud. Our team used Cosmos DB in a connected car solution for one of the world’s technology leaders.
We use Amazon Redshift to build cost-effective data warehouses that easily handle complex queries and large amounts of data.
We use Amazon DynamoDB as a NoSQL database service for solutions that require low latency, high scalability and always available data.
ScienceSoft used MongoDB-based warehouse for an IoT solution that processed 30K+ events/per second from 1M devices. We’ve also delivered MongoDB-based operations management software for a pharma manufacturer.
We use Google Cloud Datastore to set up a highly scalable and cost-effective solution for storing and managing NoSQL data structures. This database can be easily integrated with other Google Cloud services (BigQuery, Kubernetes, and many more).
Remote collaboration
Connection
Communication
Monitoring tools
DevOps
Containerization
Automation
CI/CD tools
Ticketing systems
Practice
12 years
A certified ServiceNow partner, ScienceSoft offers a proprietary 4-level implementation model that helps deliver the best value from ServiceNow adoption.
QA & cybersecurity tools
Automated testing tools
API testing tools
Performance testing tools
Cybersecurity
Practice
15 years
Projects
100+
Our certified QRadar consultants carry out assessments, deployments, fine-tuning, customization, and maintenance of SIEM and SOAR solutions.
Reduced IT infrastructure maintenance costs
We bring in mature ITSM processes and optimize cloud resource consumption.
Strategic and smooth infrastructure change management
We plan the scope of changes, test and implement them with minimal downtime.
Self-managed approach and service transparency
We deliver our services based on KPIs and SLOs set in the SLA.
DevOps
We implement IaC, CI/CD, and automation to accelerate the delivery of IT infrastructure improvements.
Robust security
We perform elaborate security testing of an IT infrastructure and applications (audit, testing, vulnerability assessment, etc.).
Proactive approach & stable performance
We apply continuous infrastructure monitoring to predict IT issues or detect them promptly, avoiding downtime.
Choose Your Service Option
Depending on the services coverage you expect from us, we can deliver our IT infrastructure managed services according to two possible models:
Fully managed IT infrastructure service
You can outsource your IT infrastructure to us, and we will use only our IT and human resources and efforts to keep it reliable, highly available, and secure.
Co-managed IT infrastructure services
We establish strong collaboration with your in-house IT team and/or your third-party providers to jointly cope with IT infrastructure maintenance.
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Services