Infrastructure Managed Services to Keep Your IT Reliable and Enable Its Evolution
To maintain the reliability of the customers’ complex IT infrastructures, ScienceSoft’s IT team has been delivering infrastructure managed services for more than 11 years already. Our ITSM expertise, DevOps experience and strategic partnerships with Microsoft, AWS, ServiceNow, and other tech leaders allow us to guarantee a high level of infrastructure managed services we offer.
Why Choose ScienceSoft to Support Your IT Infrastructure
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IT INFRASTRUCTURE COMPONENTS WE COVER
We take responsibility for continuously monitoring, supporting, and optimizing your IT infrastructure or its parts, i.e.:
Our IT Infrastructure Managed Services Scope
With IT infrastructure managed services ScienceSoft delivers, you get the opportunity to maintain the reliability of your diverse IT infrastructure and enable its steady evolution while keeping costs down.
- We set up and configure IT infrastructure monitoring tools, e.g., Zabbix, Nagios, Prometheus to ensure prompt detection of any IT issues occurring in your IT environment.
- We provide reports on your resource consumption and the performance of IT infrastructure components, i.e., onsite or cloud IT solutions, data warehouses, etc.
- We apply ITSM methodologies and processes to automate ticketing process and increase visibility over the activities happening within your IT infrastructure.
- We provide help desk services and address IT issues of various severity and complexity, thus completely freeing you up from the necessity to arrange your in-house IT infrastructure help desk team.
- We timely address the issues that may potentially damage your IT infrastructure or its components, i.e., we analyze the possible business impact of an incident, suggest preventive measures, resolve incidents, thoroughly study the event logs to identify the root causes of incidents, analyze the possible business impact of an incident, and suggest preventive measures.
- We plan and design changes and expansions of your IT infrastructure.
- We implement the changes and expansions with our own efforts or in collaboration with your in-house IT team or your other vendors.
- We help your application development and support teams adapt to the changed IT infrastructure by delivering appropriate training and release notes.
Advantages You Can Get from Our IT Infrastructure Managed Services
ScienceSoft’s IT infrastructure support team is eager to help you increase your business reliability with the following benefits you get from the cooperation with us:
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Reduced IT infrastructure maintenance costs due to:
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Improved IT infrastructure performance quality due to:
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Enhanced approach to IT infrastructure changes delivery due to:
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Service Options
Depending on the services coverage you expect from us, we can deliver our IT infrastructure managed services according to two possible models:
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Complete managed IT infrastructure servicesWe use only our own IT and human resources and efforts to keep your IT infrastructure and its components (networks, servers, virtual machines, etc.) reliable, highly-available, and secure. |
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Co-managed IT infrastructure servicesWe strive to establish strong collaboration with your in-house IT team and/or your third-party cloud or security providers to jointly cope with IT infrastructure maintenance (e.g., adjusting risk management processes, performing regular security assessments, delivering regular reports on your IT infrastructure performance) quickly and efficiently. If required, we can either deliver our cybersecurity services as a part of our IT infrastructure managed services, or collaborate with your in-house information security team or your third-party security provider to ensure that your IT infrastructure is highly protected from internal and external security threats. |
How We Deliver IT Infrastructure Managed Services
Responsibility transfer
We assess you current IT infrastructure design, talk to your business and technical stakeholders (or third-party vendors) to get the details on the configurations of your IT infrastructure components and available IT infrastructure assets, prepare a detailed SLA with a defined KPI system and agreed SLOs to ensure you get an adequate control over our support activities. Eventually, you offload the entire responsibility for your IT infrastructure to us.
Service delivery
ScienceSoft delivers either a full set of IT infrastructure managed services or maintains the reliability of particular components of your IT environment – depending on the cooperation model – and delivers regular reports.
Change delivery
We support changes and improvements that can be implemented within your IT infrastructure to increase its reliability and flexibility, and further support you in change implementation.
Our Approach to Building Collaboration
We adhere to a multi-tiered approach to collaboration with your IT team or your third-party vendor’s team, and adjust it taking into account your business situation, objectives, and requirements. Due to our approach, the activities needed to maintain your IT infrastructure become less time-consuming and more cost-effective allowing you to stay within budget and focus on your key business operations.
That is how our collaboration may look:
Defined KPIs and SLOs to provide you with complete visibility over our services
ScienceSoft’s IT team self-manages the services it delivers to minimize your efforts. With the use of a KPI system we prepare and SLOs we agree on with you in the SLA, you can control our activities any time you need.
A sample KPI system
Costs
Services reliability
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IT infrastructure security
Changes (by business value and priority)
User satisfaction
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TOOLS AND TECHNOLOGIES WE WORK WITH
Here is the list of core tools and technologies ScienceSoft’s IT team is well-versed in:
ITSM platforms
Cloud
Relational databases
Big data and NoSQL data management
Big data processing
