Managed Infrastructure Services

Since 2010, ScienceSoft offers fully managed and co-managed IT infrastructure services to provide companies with stable infrastructure performance, reduced infrastructure maintenance costs and proactive issue resolution.

Managed Infrastructure Services - ScienceSoft
Managed Infrastructure Services - ScienceSoft

Managed infrastructure services can comprise continuous monitoring, migration, support, optimization and evolution of outsourced IT infrastructure or its parts.

IT Infrastructure Components We Cover

We take responsibility for continuous monitoring, support, and optimization of your IT infrastructure or its parts:

  • Servers (Windows, Linux).
  • Cloud environments (Azure, AWS, GCP).
  • Data storage and databases (on-premises and cloud-based).
  • Network and security (LAN, VPN, IDS/IPS, SIEM, IAM, firewall, antivirus).
  • Customer-facing software.
  • Enterprise solutions (ERP, Email, CRM, Intranet.)

IT infrastructure components - ScienceSoft

IT infrastructure consulting & monitoring

  • Monitoring and optimizing resource consumption.
  • Analyzing performance and tuning infrastructure components.
  • Setting up and configuring monitoring tools.
  • Automating ticketing process.
  • Infrastructure security monitoring & audit.

IT help desk and troubleshooting

  • Resolving incidents of various complexity and severity.
  • Identifying incident root causes.
  • Analyzing the possible business impact of an incident, suggesting preventive measures.
  • Emergency patching.
  • Disaster recovery.

IT infrastructure evolution

  • Planning, implementing, deploying and configuring new infrastructure components.
  • Migrating infrastructure or its components to the cloud, e.g. to Azure or AWS.
  • Integration, maintenance and functional/technical support of existing components.

Let’s Discuss Your Needs in Infrastructure Management

Schedule a conversation with our team or just leave your request so that we could help you choose the most relevant among our managed infrastructure services.

Why Choose ScienceSoft to Support Your IT Infrastructure

ScienceSoft has been providing an excellent level of service maintaining the application’s AWS infrastructure, as well as deploying and configuring new Linux-based virtual machines and AWS cloud services.

During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application stable and high-performing. We would certainly recommend ScienseSoft as a reliable managed infrastructure service provider.

Gordon Seipold, CEO, 3steps2web

Our Approach to Building Collaboration

Our approach to collaboration is centered around value the customer gets, which is proved by the Global Outsourcing 100 award. We adhere to a multi-tiered approach to collaboration with your IT team or your vendor’s team, and adjust it taking into account your business situation, objectives, and requirements.

This is how our collaboration may look:

Our approach to building collaboration - ScinceSoft

Check a sample KPI system

A sample KPI system

Costs: 

  • Target budget for managed infrastructure services:
    • Budget spent
    • Over budget approved and spent (if any)
  • Your employees’ time spent to handle ScienceSoft's requests

Services reliability:

  • Service availability
  • Response time
  • IT incidents (issues users encountered)

IT infrastructure security:

  • Number of vulnerabilities found by independent penetration testing
  • Number of security incidents

Changes (by business value and priority):

  • Delivered
  • Waiting in a backlog
  • Backlog waiting time expired

User satisfaction:

  • User satisfaction score
  • Change adoption metrics

HIDE

The Financial Times Includes ScienceSoft USA Corporation in the List of the Americas’ Fastest-Growing Companies 2023

For the second year in a row, ScienceSoft USA Corporation ranks among 500 American companies with the highest revenue growth. This achievement is the result of our unfailing commitment to provide high-quality IT services and create best-value solutions that meet and even exceed our clients’ expectations.

How ScienceSoft Delivers IT Infrastructure Managed Services

1

Infrastructure analysis

2

Responsibility transfer

3

Service delivery

4

Evolution

Tools and Technologies We Work With

Platforms

Microsoft Dynamics 365

Practice

14 years

Projects

25+

Workforce

10+

A certified Microsoft partner, ScienceSoft creates CRM and ERP solutions powered by Dynamics 365 and optimizes most effectively a range of business operations.

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Salesforce

Projects

10+

ScienceSoft achieves at least 20% increase in sales and 30% improvement in case resolution with well-thought-out and business-tailored Salesforce solutions.

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Adobe Commerce

Practice

11 years

Projects

20+

Workforce

10+

A certified Adobe Solution Partner, ScienceSoft builds on robust functionality of Adobe Commerce to create highly automated and scalable ecommerce solutions.

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SharePoint

Practice

15 years

Projects

100+

Workforce

20+

Solid expertise in SharePoint services has earned ScienceSoft a place in Clutch’s list of Top SharePoint Developers in 2023.

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ServiceNow

Practice

12 years

A certified ServiceNow partner, ScienceSoft offers a proprietary 4-level implementation model that helps deliver the best value from ServiceNow adoption.

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Power BI

Practice

7 years

ScienceSoft sets up Power BI to process data from any source and report on data findings in a user-friendly format.

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SAP SE

SAP products are powerful and intricate. ScienceSoft will help you understand and realize the full value they can offer to your business.

Databases / data storages

SQL

Microsoft SQL Server

Our Microsoft SQL Server-based projects include a BI solution for 200 healthcare centers, the world’s largest PLM software, and an automated underwriting system for the global commercial insurance carrier.

MySQL

We’ve implemented MySQL for Viber, an instant messenger with 1B+ users, and an award-winning remote patient monitoring software.

Azure SQL Database

Azure SQL Database is great for handling large volumes of data and varying database traffic: it easily scales up and down without any downtime or disruption to the applications. It also offers automatic backups and point-in-time recoveries to protect databases from accidental corruption or deletion.

Oracle

ScienceSoft's team has implemented Oracle for software products used by GSK and AstraZeneca. We’ve also delivered Oracle-based SCM platform for Auchan, a retail chain with 1,700 stores.

PostgreSQL

ScienceSoft has used PostgreSQL in an IoT fleet management solution that supports 2,000+ customers with 26,500+ IoT devices. We’ve also helped a fintech startup promptly launch a top-flight BNPL product based on PostgreSQL.

NoSQL

Apache Cassandra

Our Apache Cassandra consultants helped a leading Internet of Vehicles company enhance their big data solution that analyzes IoT data from 600,000 vehicles.

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Apache Hive

ScienceSoft has helped one of the top market research companies migrate its big data solution for advertising channel analysis to Apache Hive. Together with other improvements, this led tо 100x faster data processing.

Apache HBase

We use HBase if your database should scale to billions of rows and millions of columns while maintaining constant write and read performance.

Apache NiFi

With ScienceSoft’s managed IT support for Apache NiFi, an American biotechnology corporation got 10x faster big data processing, and its software stability increased from 50% to 99%.

MongoDB

ScienceSoft used MongoDB-based warehouse for an IoT solution that processed 30K+ events/per second from 1M devices. We’ve also delivered MongoDB-based operations management software for a pharma manufacturer.

Big data

Apache Hadoop

By request of a leading market research company, we have built a Hadoop-based big data solution for monitoring and analyzing advertising channels in 10+ countries.

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Apache Spark

A large US-based jewelry manufacturer and retailer relies on ETL pipelines built by ScienceSoft’s Spark developers.

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Apache Cassandra

Our Apache Cassandra consultants helped a leading Internet of Vehicles company enhance their big data solution that analyzes IoT data from 600,000 vehicles.

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Apache Kafka

We use Kafka for handling big data streams. In our IoT pet tracking solution, Kafka processes 30,000+ events per second from 1 million devices.

Apache Hive

ScienceSoft has helped one of the top market research companies migrate its big data solution for advertising channel analysis to Apache Hive. Together with other improvements, this led tо 100x faster data processing.

Apache ZooKeeper

We leverage Apache ZooKeeper to coordinate services in large-scale distributed systems and avoid server crashes, performance and partitioning issues.

Apache HBase

We use HBase if your database should scale to billions of rows and millions of columns while maintaining constant write and read performance.

Azure Cosmos DB

We leverage Azure Cosmos DB to implement a multi-model, globally distributed, elastic NoSQL database on the cloud. Our team used Cosmos DB in a connected car solution for one of the world’s technology leaders.

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Amazon Redshift

We use Amazon Redshift to build cost-effective data warehouses that easily handle complex queries and large amounts of data.

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Amazon DynamoDB

We use Amazon DynamoDB as a NoSQL database service for solutions that require low latency, high scalability and always available data.

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MongoDB

ScienceSoft used MongoDB-based warehouse for an IoT solution that processed 30K+ events/per second from 1M devices. We’ve also delivered MongoDB-based operations management software for a pharma manufacturer.

Google Cloud Datastore

We use Google Cloud Datastore to set up a highly scalable and cost-effective solution for storing and managing NoSQL data structures. This database can be easily integrated with other Google Cloud services (BigQuery, Kubernetes, and many more).

Remote collaboration

Connection

Communication

Monitoring tools

DevOps

Containerization

Automation

CI/CD tools

Ticketing systems

ServiceNow

Practice

12 years

A certified ServiceNow partner, ScienceSoft offers a proprietary 4-level implementation model that helps deliver the best value from ServiceNow adoption.

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QA & cybersecurity tools

Automated testing tools

API testing tools

Performance testing tools

Cybersecurity

QRadar

Practice

15 years

Projects

100+

Our certified QRadar consultants carry out assessments, deployments, fine-tuning, customization, and maintenance of SIEM and SOAR solutions. 

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Reduced IT infrastructure maintenance costs

We bring in mature ITSM processes and optimize cloud resource consumption.

Strategic and smooth infrastructure change management

We plan the scope of changes, test and implement them with minimal downtime.

Self-managed approach and service transparency

We deliver our services based on KPIs and SLOs set in the SLA.

DevOps

We implement IaC, CI/CD, and automation to accelerate the delivery of IT infrastructure improvements.

Robust security

We perform elaborate security testing of an IT infrastructure and applications (audit, testing, vulnerability assessment, etc.).

Proactive approach & stable performance

We apply continuous infrastructure monitoring to predict IT issues or detect them promptly, avoiding downtime.

Choose Your Service Option

Depending on the services coverage you expect from us, we can deliver our IT infrastructure managed services according to two possible models:

Fully managed IT infrastructure service

You can outsource your IT infrastructure to us, and we will use only our IT and human resources and efforts to keep it reliable, highly available, and secure.

Co-managed IT infrastructure services

We establish strong collaboration with your in-house IT team and/or your third-party providers to jointly cope with IT infrastructure maintenance.

Selected Projects

Let Us Take Over Your Infrastructure Management Tasks

Ensure reliability and cost-effective evolution of your IT infrastructure while staying 100% focused on your major business operations.