Managed NOC Services
Enjoy High Performance and Stability of Your IT Infrastructure
With 14 years in IT service management, ScienceSoft provides managed NOC services to help companies increase IT infrastructure performance, avoid unplanned downtimes, and optimize IT support costs.
Managed NOC services cover end-to-end IT infrastructure management, including the design and setup of NOC processes, continuous network monitoring, troubleshooting, and incident prevention procedures.
ScienceSoft provides fully managed NOC services that cover:
NOC design and setup
24/7 IT infrastructure monitoring
24/7 incident response
Communication tools management
Patch management
Data backup and storage management
Security software deployment, management and monitoring
Threat analysis and prevention
KPI-based performance, service quality, and NOC optimization reporting
IT Infrastructure Components We Cover
With hands-on experience in over 30 industries, ScienceSoft’s NOC teams are ready to handle a wide variety of IT infrastructure components, including networks, servers, workstations, VMs, databases, cloud services, and more. Relying on 33-year background in software development, we can handle even the most complex and advanced solutions such as big data and IoT infrastructures, AI/ML, blockchain, and more.
NOC Management Problems ScienceSoft Is Ready to Solve
ISSUE
FIXED
High operating costs.
Rightsized computing resources.
Scaled-down in-house IT department.
Solve with ScienceSoft
ISSUE
FIXED
Slow incident resolution.
24/7 IT infrastructure monitoring and troubleshooting. 50-200% faster root cause detection.
Solve with ScienceSoft
ISSUE
FIXED
Poor network security.
24/7 network monitoring. Implementing comprehensive security systems (SIEM, DDoS protection, email filters, firewalls, IDS/IPS, DLP software).
Solve with ScienceSoft
Why ScienceSoft
- 14 years in IT service management in line with ITIL best practices.
- Over 1,200 happy customers.
- A team of 700+ skilled IT experts.
- A mature quality management system confirmed by ISO 9001 certification.
- ISO 27001-guaranteed security of sensitive data entrusted to us.
- ScienceSoft USA Corporation is listed among The Americas’ Fastest-Growing Companies 2022 by Financial Times.
Your infrastructure stability is our priority
Our company turned to ScienceSoft for infrastructure management of the web application that we offer to our clients for sending SMS notifications.
ScienceSoft has been providing an excellent level of service maintaining the application’s AWS infrastructure, as well as deploying and configuring new Linux-based virtual machines and AWS cloud services, such as Amazon EC2, Amazon RDS, Amazon S3, Elastic Load Balancing, Amazon ElastiCache, Amazon Route 53, and many more.
During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application stable and high-performing.
We would certainly recommend ScienceSoft as a reliable managed infrastructure service provider.
Featured Projects by ScienceSoft
IT Infrastructure Support for a Private Diversified Business
ScienceSoft’s certified ICT experts provide professional monitoring and L2-L3 support for a diversified online services provider. ScienceSoft maintains stability of 28 IT infrastructure components and helps ensure flawless performance and sustainability of the online services.
Cloud Infrastructure Maintenance and Support for a European SaaS Provider
ScienceSoft provided monitoring and support of 300 servers for a European SaaS provider. ScienceSoft maintains and improves system uptime and security by regularly optimizing the internal services, database systems, antivirus protection, monitoring systems, and the local network.
Data Capture Application Support for a UK Software Company
For over two years of collaboration, ScienceSoft provided monitoring, L1-L3 support, and customization of the laboratory data capture platform to deliver a stable solution and maintain user loyalty.
L2, L3 Support of a Marketing Campaign Management Solution
ScienceSoft provided L2 and L3 support of a marketing campaign management solution. We helped introduce new system components, decrease service requests by 36%, and increase user satisfaction rate to 97%.
L1-L3 Support of Knowledge Management Software for a US Corporation
During 10 years of cooperation, ScienceSoft delivered L1-L3 support to the end users of knowledge management software, provided prompt troubleshooting, updated the solution, and customized it. As a result, the end user satisfaction rate increased from 92% to 98%.
A dedicated NOC team
ScienceSoft is ready to provide a dedicated team of expert support engineers and developers to reinforce your in-house IT crew and ensure stable performance of your IT infrastructure.
A fully managed NOC
Entrust NOC management to a reliable vendor! We will take full charge of your network operations center: from establishing the process to 24/7 monitoring and L2/L3 issue resolution.
Step 1
Designing NOC processes according to the SLA
- Choosing and setting up tools for IT infrastructure monitoring and management.
- Gathering a NOC team.
- Designing the collaboration scheme (within the NOC team and with other teams) and reporting procedures.
- Creating policies and SOPs, including a risk management plan.
Step 2
Performing NOC activities
- 24/7 IT infrastructure monitoring and management (e.g., firewall and network management, patch management, threat analysis and prevention).
- Resolving detected issues and problems reported by users.
- Performing root cause analysis to prevent issues from arising in the future.
Step 3
Improving NOC processes
Measuring NOC service efficiency using transparent KPIs and continuously enhancing NOC processes.
Quality Can Only Be Managed When Measured: KPIs We Use in NOC Services
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ScienceSoft always tailors KPIs to particular customer priorities and records them in the SLA. Below, you can find the examples of the most frequently tracked metrics:
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