Managed NOC Services

Enjoy High Performance and Stability of Your IT Infrastructure

With 15 years in IT service management, ScienceSoft provides managed NOC services to help companies increase IT infrastructure performance, avoid unplanned downtimes, and optimize IT support costs.

Managed NOC Services - ScienceSoft
Managed NOC Services - ScienceSoft

Managed NOC services cover end-to-end IT infrastructure management, including the design and setup of NOC processes, continuous network monitoring, troubleshooting, and incident prevention procedures.

ScienceSoft provides fully managed NOC services that cover:

NOC design and setup

24/7 IT infrastructure monitoring

24/7 incident response

Communication tools management

Patch management

Data backup and storage management

Security software deployment, management and monitoring

Threat analysis and prevention

KPI-based performance, service quality, and NOC optimization reporting

IT Infrastructure Components We Cover

With hands-on experience in over 30 industries, ScienceSoft’s NOC teams are ready to handle a wide variety of IT infrastructure components, including networks, servers, workstations, VMs, databases, cloud services, and more. Relying on 33-year background in software development, we can handle even the most complex and advanced solutions such as big data and IoT infrastructures, AI/ML, blockchain, and more.

IT infrastructure components - ScienceSoft

NOC Management Problems ScienceSoft Is Ready to Solve

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ISSUE

FIXED

High operating costs.

Rightsized computing resources.

Scaled-down in-house IT department.

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ISSUE

FIXED

Slow incident resolution.

24/7 IT infrastructure monitoring and troubleshooting. 50-200% faster root cause detection.

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ISSUE

FIXED

Poor network security.

24/7 network monitoring. Implementing comprehensive security systems (SIEM, DDoS protection, email filters, firewalls, IDS/IPS, DLP software).

Why ScienceSoft

  • 15 years in IT service management in line with ITIL best practices.
  • Over 1,200 happy customers.
  • A team of 700+ skilled IT experts.
  • A mature quality management system confirmed by ISO 9001 certification.
  • ISO 27001-guaranteed security of sensitive data entrusted to us.
  • For the second straight year, ScienceSoft USA Corporation is listed among The Americas’ Fastest-Growing Companies by the Financial Times.

Your infrastructure stability is our priority

Gordon Seipold

CEO, 3steps2web

Our company turned to ScienceSoft for infrastructure management of the web application that we offer to our clients for sending SMS notifications.

ScienceSoft has been providing an excellent level of service maintaining the application’s AWS infrastructure, as well as deploying and configuring new Linux-based virtual machines and AWS cloud services, such as Amazon EC2, Amazon RDS, Amazon S3, Elastic Load Balancing, Amazon ElastiCache, Amazon Route 53, and many more.

During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application stable and high-performing.

We would certainly recommend ScienceSoft as a reliable managed infrastructure service provider.

Featured Projects by ScienceSoft

IT Infrastructure Support for a Private Diversified Business

IT Infrastructure Support for a Private Diversified Business

ScienceSoft’s certified ICT experts provide professional monitoring and L2-L3 support for a diversified online services provider. ScienceSoft maintains stability of 28 IT infrastructure components and helps ensure flawless performance and sustainability of the online services.

Cloud Infrastructure Maintenance and Support for a European SaaS Provider

Cloud Infrastructure Maintenance and Support for a European SaaS Provider

ScienceSoft provided monitoring and support of 300 servers for a European SaaS provider. ScienceSoft maintains and improves system uptime and security by regularly optimizing the internal services, database systems, antivirus protection, monitoring systems, and the local network.

Data Capture Application Support for a UK Software Company

Data Capture Application Support for a UK Software Company

For over two years of collaboration, ScienceSoft provided monitoring, L1-L3 support, and customization of the laboratory data capture platform to deliver a stable solution and maintain user loyalty.

L2, L3 Support of a Marketing Campaign Management Solution

L2, L3 Support of a Marketing Campaign Management Solution

ScienceSoft provided L2 and L3 support of a marketing campaign management solution. We helped introduce new system components, decrease service requests by 36%, and increase user satisfaction rate to 97%.

L1-L3 Support of Knowledge Management Software for a US Corporation

L1-L3 Support of Knowledge Management Software for a US Corporation

During 10 years of cooperation, ScienceSoft delivered L1-L3 support to the end users of knowledge management software, provided prompt troubleshooting, updated the solution, and customized it. As a result, the end user satisfaction rate increased from 92% to 98%.

Managed NOC Service Options ScienceSoft Offers

A dedicated NOC team

ScienceSoft is ready to provide a dedicated team of expert support engineers and developers to reinforce your in-house IT crew and ensure stable performance of your IT infrastructure.

Get a tailored offer

A fully managed NOC

Entrust NOC management to a reliable vendor! We will take full charge of your network operations center: from establishing the process to 24/7 monitoring and L2/L3 issue resolution.

Get a tailored offer

How We Deliver Managed NOC Services

Step 1

Designing NOC processes according to the SLA

Step 2

Performing NOC activities

Step 3

Improving NOC processes

Quality Can Only Be Managed When Measured: KPIs We Use in NOC Services

ScienceSoft always tailors KPIs to particular customer priorities and records them in the SLA. Below, you can find the examples of the most frequently tracked metrics:

  • System availability (individual targets for different systems).
  • Service availability.
  • First response time.
  • Resolution time.
  • Percentage of escalated incidents.
  • User satisfaction rate.

Game-Changing Gains of ScienceSoft’s Managed NOC Services

  • 50-200%

    faster issue detection and resolution

  • 3-5x

    fewer incidents reported by users

  • 5-10x

    reduced IT infrastructure downtime

  • >96%

    user satisfaction rate

Don’t Miss Out on the Benefits of Outsourcing Your NOC

With fully managed NOC services, your IT infrastructure stays under the control of ScienceSoft’s expert team, letting your employees fully focus on driving your business growth.